Job Description
Job Description Job Description Schedule: Monday-Friday 9:00am-5:00pm
As a member of our Operations team, the Leasing Operations Agent is a vital component of our community's day-to-day impression on prospective residents. As such, the Leasing Operations Agent is expected to maintain a high level of quality customer service and professionalism. Essential duties and responsibilities include the following but are not necessarily limited to those listed.
Position Responsibilities include:
Respond to prospect inquires via phone, email and AI handoffs
Promote communities within the assigned portfolio by visiting local businesses on a weekly basis
Manage in-site and virtual tours
Process applications, approvals/denials, and lease execution
Key Skills:
Sales-oriented with a customer service mindset
Comfortable with multi-channel communications
Skilled in building rapport with customers
Excel at follow-up and organization
Attention to detail in application screening and approval procedures
Adaptable to tech enabled workflows (e.g., coordinating with AI tools/CRM)
Strong written and verbal communication and tech fluency
Learn property management platform for leasing, lease administration, accounting, service, and turnovers
Enter resident payments into the property management platform, issue receipts and deposit funds into the property bank account daily.
Manage all administrative activities to execute court processes for assigned property, including the preparation of case files, notifications and attendance at court hearings.
Enter tenant and property work orders into the property management platform and track through completion.
Conduct vacant unit inspections to ensure readiness for the next resident
Conduct daily exterior inspection and generate work orders for any items found to need attention
Maintain compliance with applicable Landlord-Tenant Code
Track preventive maintenance programs
Track and respond to all calls that are relayed through the after-hours answering service.
Participate in selection of on-site employees and assist with daily supervision.
Participate in enforcement of community rules and regulations