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H&R Block Dearborn, Michigan
12/01/2021
Full time
What you'll do... Joining us as an Associate Team Leader, you'll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. Helping others is what we do best at H&R Block, which means you'll get to see the impact of your work firsthand. You won't prepare taxes in this role, so prior tax preparation experience is not required. You will be a vital part of the team to deliver on our purpose-to provide help and inspire confidence in our clients and communities everywhere. You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities. Day to day, you'll... Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary Serve as point of contact for onsite escalated client service concerns Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals Lead daily huddles and communicate essential information to office associates It would be even better if you also had... Experience supervising or managing people History of delivering outstanding customer experiences Bilingual candidates strongly encouraged to apply! What you'll bring to the team... Prior experience working in customer service or similar role Strong organizational skills and ability to plan and manage day-to-day office operations Customer-centric mindset and strong communication skills Computer proficient with the ability to use MS Office Demonstrated ability to work independently with minimal supervision Passionate, determined, resilient under stress and a will to win attitude Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs High school diploma / equivalent or higher About H&R Block... We are here to live our purpose to provide help and inspire confidence in our clients and communities everywhere. We take our work personally, because we know what it represents: Families and homes. Livelihoods and lives. We've been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we've grown to approximately 12,000 tax offices throughout the United States and around the world. When you join our team, you'll add to the momentum of a forward-thinking company - one that defined an industry and is now leading its transformation.
Shipt Hyattsville, Maryland
12/01/2021
Full time
Get $150 bonus for 10 orders within 14 days of hire date. Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you're at it - there's never been a better time to join Shipt. As a Shipt Shopper, you will: * Use the app to accept orders from Shipt members in your area. * Accurately shop and deliver orders to member homes. * Bring the magic with every delivery to ensure the best customer experience. Why Shipt? * Earn up to $22/hr or more. Save up for a dream trip, pay down debt, or donate to your favorite cause - it's up to you! * Help people in your community: Get out and stay active, providing an invaluable service to Shipt members. * Set your own hours: Be your own boss and work part-time, full-time, or any time in between. * Free Shipt membership: Discover the benefits of same-day delivery for yourself. * Be part of the Shipt family: Get to know fellow shoppers through online groups, exclusive events, and meetups. * Work wherever you are: Easily shop in any of our service areas when you're on the road. All applicants must: * Be at least 18 years old. * Have access to reliable transportation (car year of 1997 or newer) and car insurance coverage. * Have a current U.S. driver's license. * Have knowledge about handpicking fresh produce. * Provide your own insulated cooler bag. * Be able to lift 25+ pounds. * Be familiar with using an Android or iPhone. Job Type: Contract
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