Summary of Duties Oversees and administers the operations of the municipal services division, including all activities associated with street maintenance, maintenance of City owned facilities and maintenance of landscaped areas including the cities tree program native plantings. Essential Duties and Responsibilities Supervises designated staff of the Municipal Services division, either directly or indirectly through subordinate lead maintenance workers, including interviewing and selecting of job applicants, training, overseeing work, handling disciplinary decisions and actions, and establishing and evaluating appropriate performance standards in accordance with City objectives; Ensures that division staff are trained and knowledgeable of all policies and procedures and advises personnel of changes and coordinates training sessions with staff as needed; Establishes, priorities, monitors, and evaluates the effectiveness and efficiency of division-wide operations and develops and implements plans to improve services; Maintains records (both paper and electronic) and produces statistics and reports using a personal computer; Analyzes data and reports provided by staff to identify potential problems or areas in need of improvement, makes decisions to proactively manage safe and efficient division operations, and ensures that all State and Federal regulations and requirements are met; Provides comprehensive customer service including delivery of accurate, prompt, and courteous assistance on complex policies, guidelines, and standard practices to internal and external customers, both verbally and in writing and investigates and resolves complaints and concerns from customers and constituents; Creates and maintains open working relationships with other divisions and departments throughout the organization; Ensures that staff have the necessary equipment and resources to perform a wide spectrum of duties throughout the City; Coordinates contracts with vendors and contractors, develops requests for proposal/price packages, selects vendors/contracts, specifies contract terms, provides direction to and oversees/evaluates the work of vendors/contractors; Assists in the preparation and monitoring of budgets and identifies and reports potential financial overruns and variances at an early stage; Oversees the purchasing of supplies and materials in support of unit operations and activities including researching cost effective materials and services and making recommendations on large-scale purchases; Plans, assigns, schedules, and supervises the work of City employees and contractors who maintain City properties including electrical, plumbing, HVAC, carpentry, concrete repair, drywall, tile work, appliance repair, painting, fountain care, and trash removal; Special projects. Supervises all street and sign traffic control, street lighting. Maintenance activities; Maintains knowledge of the latest innovations and trends by attending conferences, networking through professional associations, attending training workshops, and reading industry magazines; Maintains records and prepares reports on scheduling and completion of projects; Monitors compliance with safety practices and assures all employees are properly trained in safety practices; Oversees residential leaf pickup services, dump truck operators, and leaf vacuum workers; Assists with emergency response including limb removal, cleaning debris from storm drains and inlets, and overseeing street closures; Schedules and directs cyclical tasks in City grounds maintenance such as mowing, planting, fertilizing, tree trimming, and tree program, pesticide spraying, and removal of leaves snow and ice; Directs snow removal operations, including snow plow operations and the spreading of appropriate materials; Order and keep track of snow deicing materials Assists with special projects and performs other similar duties as assigned. Supervisory Responsibilities Directly supervises all other staff of the Division. Budgetary Responsibilities Oversees the operating budget for the Municipal Services division. Minimum Qualifications Five years directly related supervisory experience in Transportation and Building and grounds is preferred. Must possess a current Driver's License. Required to obtain and hold a Class B CDL within six months of hire; Must pass physical exam and drug test as prescribed by City policy. Knowledge, Skills, Abilities and Competencies Proficiency in grammar, spelling, punctuation, and simple mathematical functions such as addition, subtraction, multiplication, division, percentages, ratios, etc.; Proficiency in the use of personal computer software, including spreadsheet development and word processing; Knowledge of (or ability to learn) the software applications and systems related to the essential duties and responsibilities. Knowledge of supervisory and employee management principles; Knowledge of applicable policies and procedures governing the hiring, employment, and separation of employees; Knowledge of governmental accounting, budgeting, financial management, and procurement; Knowledge of City functions, organization, and the department's role and relationships with other agencies/jurisdictions; Knowledge and ability to use a personal computer to prepare reports, create correspondence using email, maintain records, search for and compile data; Knowledge of (or ability to learn) the modern principles and practices of emergency preparedness and emergency response; Knowledge of methods, materials, and techniques used in municipal Public Works construction projects; Knowledge of the traffic sign and pavement marking standards as set forth in the Manual on Uniform Traffic Control Devices (MUTCD); Knowledge of the occupational hazard and safety precautions associated with the work; Knowledge of building and grounds maintenance including electrical, plumbing, HVAC, carpentry, painting, concrete, drywall, tile, appliances, fountains, fences, and removal of leaves, snow, and ice; Knowledge of and ability to make repairs on various machinery assigned to the division; Knowledge of horticulture, turf maintenance, tree care, use of fertilizers, pesticides, Skill in assigning, prioritizing, monitoring, and reviewing work assignments; Skill in anticipating potential personnel issues and taking appropriate action; Skill in performing on-site inspections; Ability to identify and repair problems, exercise initiative, and apply existing knowledge and skills; Ability to communicate orally and in writing to review work orders and other directions; Ability to perform duties as part of a team effort; Skill in crisis management, including the management of critical incidents; Interpersonal skills necessary to develop and maintain effective and appropriate working relationships with customers, co-workers, and representatives of other agencies, including individuals with various educational, lingual, and economic backgrounds; Ability to interact effectively with individuals who may be confused, upset, or irate; Ability to remain calm and level-headed during times of high pressure or stress; Ability to train and lead the work of subordinates to ensure adherence to work schedules and ability to provide instruction on work methods; Ability to read and interpret plans, diagrams, drawings, prints, schematics, etc.; Ability to take initiative and drive organizational excellence; Ability to develop and implement managerial policies and prioritize the needs of the department; Ability to think analytically and apply sound judgment, solve problems, make effective decisions, and act with integrity; Ability to use sound judgment to detect unusual, harmful, or emergency situations and act accordingly; Ability to comprehend, process, and apply both verbal and written skills appropriate to the job; Ability to maintain confidentiality of information and professional boundaries; Ability to use City resources effectively and efficiently. Work Environment, Physical Demands, and Other Requirements Works primarily in an office environment, as well as occasionally in an outdoor environment under the full range of climatic conditions of heat, cold, rain, wind, snow, or other forms of precipitation, as well as exposure to dust, dirt, fumes, and other atmospheric conditions; May be exposed to working in close quarters, high and precarious places, moving mechanical parts, moving traffic, risk of electrical shock, vibration, fumes or airborne particles, and infectious diseases; May be required to climb or balance, reach with hands and arms, sit, stand, stoop, kneel, crouch, talk or hear, smell, and use hands to finger, handle, or feel; Routinely required to lift/move over 50 pounds; Required to serve in an "on-call" capacity, as well as be available to respond to emergencies or high priority situations. Apply via the following link: The City of North Kansas City, MO is an Equal Opportunity Employer (EEO) and does not discriminate on the basis of age, sex, marital status, race, color, creed, mental or physical disability, religion, national origin, familial status . click apply for full job details