Technical Product Specialist

Job Description

Technical Product Specialist - Phoenix, AZ

Schedule: 7:00 AM - 4:00 PM

Position Overview

The Technical Product Specialist plays a critical role at Western Architectural Openings (Part of MITER Brands) by providing expert technical guidance to both internal teams and external customers. This role delivers remote and onsite troubleshooting, develops solutions for complex product challenges, and enhances the overall customer experience.

In addition, this position contributes to the development of best practices, installation standards, product documentation, and training programs; ensuring our partners and teams are equipped to successfully install, maintain, and service our products. A strong emphasis will be placed on supporting Western's custom architectural solutions.

Key Responsibilities

Deliver training programs to customers, service teams, and sales representatives on product installation, service, and technical knowledge

Provide remote and occasional onsite troubleshooting support, resolving complex product issues and implementing solutions

Serve as a technical resource for internal and external partners, including dealers, distributors, builders, contractors, installers, field service teams, and Territory Sales Representatives

Assist in the creation and maintenance of technical and marketing materials (installation instructions, product manuals, data sheets, brochures, and sell sheets)

Collaborate cross-functionally with marketing, operations, service, engineering, and sales to drive product improvements and elevate customer experience

Support high-value opportunities by providing technical expertise and consultation

Demonstrate MITER Brands' Guiding Principles in all interactions

Perform other duties as assigned

Qualifications

Experience in the building materials or residential window and door industry required

Experience with installation and service of Moving Glass Wall Systems preferred

Strong written and verbal communication skills with the ability to clearly explain technical concepts

Experience with AutoCAD, 3D modeling, and technical detailing preferred

Education & Experience

Bachelor's degree in Business, Marketing, Construction Management, or related field strongly preferred

2+ years of experience in window and door sales, service, manufacturing, or related field

Travel Requirements

Travel required; occasional overnight travel may be necessary

Why Work for Western Architectural Openings & MITER Brands

Western Architectural Openings, including Western Window Systems, is part of MITER Brands, a leading manufacturer of residential windows and doors with a reputation for innovation, quality, and customer commitment.

Backed by Scale, Driven by Craftsmanship: As part of MITER Brands, we combine the strength and stability of a large, growing organization with the specialized expertise and design-forward focus of architectural product lines

Innovation & Design Leadership: Be part of a team known for pushing boundaries in modern design and custom window and door solutions, including Moving Glass Wall Systems

Career Growth & Development: MITER Brands is committed to investing in people-offering opportunities to expand your technical skills, grow your career, and take on new challenges

Collaborative Culture: Work cross-functionally with teams in engineering, sales, operations, and service to solve real-world challenges and deliver exceptional results

Meaningful Impact: Your work directly supports customers and partners while helping bring innovative architectural visions to life

Momentum & Stability: Join a rapidly growing organization with strong leadership, clear direction, and a people-first mindset

What We Offer

At MITER Brands, we invest in your health, wealth, and wellness. Our comprehensive benefits package supports you and your eligible spouse/dependents while helping you achieve your personal and professional goals.

We offer competitive pay, a 401(k) with company match, and generous paid time off to help you maintain a healthy work-life balance.

Health & Wellness

Three comprehensive medical plan optionsPrescription drug coverageDental insuranceVision insuranceTeladoc virtual healthcare servicesEmployee Assistance Program (EAP)Annual Wellness Clinic

Financial Protection

Company-paid Life InsuranceVoluntary Life InsuranceCompany-paid Short-Term DisabilityCompany-paid Long-Term DisabilitySupplemental Hospital Indemnity InsuranceCritical Illness InsuranceAccident Insurance

Additional Benefits

Paid Time Off (PTO) and paid holidays401(k) retirement plan with company matchTuition Reimbursement ProgramLegal InsuranceIdentity Theft ProtectionPet InsuranceTeam Member Discount Program

MITER Brands, including MI Windows and Doors, Milgard, and PGT Innovations, is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, or any other protected status under applicable law.

Work Authorization and Sponsorship Disclosure:

The Company does not offer employer sponsorship at this time. Therefore, candidates must provide truthful and complete information regarding their eligibility to work in the and any current or future need for employment sponsorship. Misrepresentation regarding work authorization or sponsorship need at any stage of the hiring process will result in disqualification from consideration, rescission of an employment offer, or termination of employment.