Hospitality & Membership Associate (DTC)

DTC Hospitality & Membership Associate

Yountville, CA

Nestled on 22 acres of breathtaking landscapes in the heart of Napa Valley, Estate Yountville is not only a luxurious retreat but has also been named one of the best hotels in California by Condé Nast Traveler in 2024. Voted the most beautiful boutique hotel in Napa Valley, the Estate is a true gem, offering 192 elegantly appointed guest rooms, a private vineyard, and world-class amenities. Guests enjoy two serene pools, a spa with 12 luxurious treatment rooms and suites, and over 55,000 square feet of exceptional event spaces. With culinary offerings that harmonize the bounty of Northern California with European elegance, Estate Yountville invites you to experience a haven of exclusivity and refined beauty.

JOB SUMMARY

Estate Yountville is seeking a polished and hospitality-driven professional to deliver exceptional guest experiences while supporting wine club and membership operations. This role requires professionalism, attention to detail, strong communication skills, and the ability to build meaningful guest relationships while assisting the Director of Wine & Membership with operational and administrative responsibilities.

Key Responsibilities

• Host and guide luxury wine tasting and VIP hospitality experiences aligned with Estate Yountville standards.
• Present wines, winery history, and membership offerings in a polished and engaging manner.
• Manage guest relationships through CRM and POS systems, including follow-up communication and sales tracking.
• Coordinate wine shipments, membership updates, billing, invoicing, and guest fulfillment requests.
• Maintain flawless inventory accountability and accurate transaction processing.
• Support onsite events, seasonal campaigns, gifting initiatives, and wine club retention efforts.
• Collaborate with Guest Services, Concierge, Facilities, and operational teams to ensure seamless experiences.
• Serve as a primary point of contact during shipment periods and assist with member service requests.

Experience & Qualifications

• 3-5 years of experience in luxury hospitality, wine hospitality, or related guest-facing environments.
• Strong wine knowledge required; industry certification or coursework preferred.
• Excellent communication, professionalism, and interpersonal skills.
• Highly organized with strong accountability and follow-through.
• Ability to work weekends and flexible shifts based on business needs.
• Ability to lift up to 40 lbs and perform physical hospitality-related tasks.

Estate Yountville offers an attractive compensation and benefits package and the opportunity to be part of a dynamic team, this position is eligible for incentives and gratuity.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Estate Yountville is an equal opportunity employer.

(Minorities/Females/Disabled/Veterans)

PM22

Compensation details: 25-35 Hourly Wage

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