Boardwalk IG Management LLC

SPA DIRECTOR Yountville, CA Nestled on 22 acres of breathtaking landscapes in the heart of Napa Valley, Estate Yountville is not only a luxurious retreat but has also been named one of the best hotels in California by Condé Nast Traveler in 2024. Voted the most beautiful boutique hotel in Napa Valley, the Estate is a true gem, offering 192 elegantly appointed guest rooms, a private vineyard, and world-class amenities. Guests enjoy two serene pools, a spa with 12 luxurious treatment rooms and suites, and over 55,000 square feet of exceptional event spaces. With culinary offerings that harmonize the bounty of Northern California with European elegance, Estate Yountville invites you to experience a haven of exclusivity and refined beauty. JOB SUMMARY We are seeking a qualified individual to oversee the daily operations of our exclusive wellness facility. The ideal candidate will ensure seamless guest experiences and uphold our standards of excellence. Key responsibilities include team leadership, service innovation, and financial oversight. ESSENTIAL JOB RESPONSIBILITIES Lead daily operations to uphold our commitment to guest satisfaction Manage financial performance, overseeing budgets and revenue streams Implement strategic pricing and promotional initiatives Maintain expert knowledge of wellness services and product offerings Innovate and update service offerings in line with market demands Collaborate with marketing teams to promote wellness services effectively Establish and enforce operational policies for quality assurance Recruit, train, and guide a skilled team of wellness professionals Cultivate a positive team environment that fosters collaboration Engage with guests to enhance their wellness journeys and resolve concerns Develop strategies to enhance guest retention and drive business growth Oversee inventory management and vendor relationships Ensure cleanliness, hygiene, and safety standards are met Stay informed of industry trends and incorporate best practices Ensure compliance with health, safety, and licensing regulations REQUIRED QUALIFICATIONS Bachelor's degree in a relevant field (Business, Hospitality, etc.) Minimum of 5 years of management experience in wellness or related field Proven leadership skills with a track record of team development Strong communication and interpersonal abilities Deep understanding of wellness industry trends and services Proficiency in financial management, budgeting, and pricing strategies Commitment to delivering exceptional guest experiences Effective marketing skills to attract and retain clientele Familiarity with health, safety, and licensing standards Flexibility in scheduling, including evenings and weekends Relevant certifications and licenses as necessary Estate Yountville offers an attractive compensation and benefits package and the opportunity to be part of a dynamic team. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Estate Yountville is an equal opportunity employer. (Minorities/Females/Disabled/Veterans) PM22 Compensation details: 0 Yearly Salary PI1ab252d1fce7-3392

Director of Operations Overseeing Rooms, Food & Beverage, Spa & Wellness Location: Estate Yountville, Napa Valley, CA Reports To: General Manager Position Overview The Director of Operations is the second-in-command of the resort, responsible for overseeing all core operational departments including Rooms, Food & Beverage, Spa & Wellness, and Guest Experience. This role ensures seamless execution across all guest touchpoints, delivering exceptional, personalized service aligned with Forbes Travel Guide standards. This leader drives operational excellence, financial performance, and team engagement, while continuously elevating the guest experience through innovation, attention to detail, and a strong on-the-floor presence. Key Responsibilities Rooms Division Leadership Oversee Front Office, Housekeeping, Concierge, Valet, and Guest Experience teams Ensure a seamless arrival, in-stay, and departure experience for all guests Drive Forbes-level service standards through daily engagement, training, and audits Partner with Housekeeping and Engineering to maintain exceptional room quality and readiness Optimize room inventory, upsell strategies, and guest personalization Food & Beverage Operations Oversee all F&B outlets including restaurants, bars, in-room dining, and banquets/events Partner with Culinary leadership to ensure exceptional quality, consistency, and creativity Drive revenue through activations, seasonal programming, wine experiences, and upselling Monitor and manage financial performance (labor, cost of goods, profitability) Ensure elevated service standards and cohesive guest experiences across all outlets Spa & Wellness Leadership Oversee Spa operations, wellness programming, fitness, and retail Drive revenue growth through strategic offerings, partnerships, and local outreach Ensure a tranquil, luxury environment with exceptional service delivery Optimize scheduling, therapist productivity, and retail performance Integrate wellness experiences into the broader guest journey Operational Integration & Guest Experience Ensure alignment across Rooms, F&B, and Spa to create a seamless, curated guest journey Lead daily operations meetings and maintain strong interdepartmental communication Champion anticipatory service and personalized guest engagement Oversee guest feedback channels and ensure timely service recovery and follow-up Identify and execute cross-departmental experiences (e.g., spa + dining, celebrations, itineraries) Financial & Strategic Performance Oversee multi-department P&Ls and partner with Finance on budgeting and forecasting Drive revenue growth while maintaining strong cost controls and labor efficiencies Identify opportunities to increase spend per guest and overall profitability Support long-term strategic initiatives, capital projects, and operational improvements Leadership & Culture Build, mentor, and lead a high-performing leadership team across all departments Foster a culture of accountability, engagement, and continuous improvement Maintain a strong presence on the floor, connecting with guests and team members Lead performance management, training initiatives, and succession planning Standards, Compliance & Safety Ensure compliance with all health, safety, and labor regulations Maintain exceptional cleanliness, maintenance, and presentation standards Oversee implementation and adherence to SOPs across all operational areas Lead crisis management and emergency response as needed Qualifications 7-10+ years of progressive leadership experience in luxury hospitality operations Strong background across Rooms and F&B; Spa experience highly preferred Proven track record of driving financial performance and guest satisfaction Experience with Forbes Travel Guide or equivalent luxury standards Strong financial acumen and experience managing multi-department operations Exceptional leadership, communication, and organizational skills Core Competencies Operational Excellence: Delivers consistent, high-level execution across all departments Guest-Centric Leadership: Passion for creating personalized, memorable experiences Strategic & Financial Acumen: Balances profitability with luxury service delivery People Development: Builds strong teams and future leaders Innovation Mindset: Continuously seeks opportunities to elevate the guest journey Leadership Philosophy At Estate Yountville, we lead with Kindness in All That We Do, create Unforgettable Experiences, and embrace a culture of continuous improvement. The Director of Operations plays a critical role in bringing this vision to life across every aspect of the resort. The Estate Yountville offers an attractive compensation and benefits package and the opportunity to be part of a dynamic team. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. The Estate Yountville is an equal opportunity employer (Minorities/Females/Disabled/Veterans) PM22 Compensation details: 00 Yearly Salary PI1992dd6313d8-3396

DIRECTOR, FOOD & BEVERAGE Yountville, CA Laying in the heart of Napa Valley, The Estate Yountville features two magnificent hotels that embody the perfect getaway and retreat. Surrounded by vineyards, Michelin-star restaurants and exquisite views in Yountville, our 22-acre haven sits among one the most coveted viticulture regions in the world. We invite our guests to immerse themselves in a redesigned Wine Country experience in a delightfully vino-cultured manner: two luxury hotels with decidedly different personalities - the vibrant Hotel Villagio and its sophisticated counterpart, Vintage House, a chic and tranquil sanctuary. A combined room-count of nearly 200 rooms and suites allows us to create a memorable experience for any occasion! The Food & Beverage Director is responsible for assuring attentive, friendly, courteous, and efficient service in all F&B Outlets (Restaurant, Room Service, and Banquets) while maintaining adherence to budgeted payroll and overhead cost. The Food & Beverage Director is responsible for continually working towards improving sales revenues to meet or exceed budget, directing and organizing the activities of the Food and Beverage Department to ensure a consistently high-quality food product while at the same time developing the team and driving a positive work environment. In addition, this position is charged with consistently improving guest and employee satisfaction. ESSENTIAL JOB RESPONSIBILITIES Responsible for organizing, directing, supervising and assisting in the preparation and service of all food and beverage departments and outlets. Expected to market ideas to promote business, reduce employee turnover, maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high. Supervise all F&B associates. Respond to guest complaints in a timely manner. Prepare the F&B budget and monitor department performance. Participate in menu planning and preparation. Participate in the hiring process of the departments and outlets. Ensure the cleanliness sanitation and safety in the kitchens service stations FOH BOH work and storage areas while minimizing waste and maximizing cost/production ratio. REQUIRED QUALIFICATIONS Bachelor's degree required Previous experience in luxury and/or independent hotel required Holds and maintains applicable certification requirements for position to include: Food Handlers Alcohol Awareness CPR and First Aid Extensive experience in restaurant bar banquet catering in room dining and kitchen management required. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be effective at listening to understanding clarifying and resolving the concerns and issues raised by co-workers and guests. Must be able to work with and understand financial information and data and basic arithmetic functions. Have the ability to analyze forecast data and make judgments to ensure proper payroll and production control The Estate Yountville offers an attractive compensation and benefits package and the opportunity to be part of a dynamic team. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. The Estate Yountville is an equal opportunity employer (Minorities/Females/Disabled/Veterans) PM22 Compensation details: 00 Yearly Salary PI90140c51d6-

DIRECTOR, FOOD & BEVERAGE Yountville, CA Laying in the heart of Napa Valley, The Estate Yountville features two magnificent hotels that embody the perfect getaway and retreat. Surrounded by vineyards, Michelin-star restaurants and exquisite views in Yountville, our 22-acre haven sits among one the most coveted viticulture regions in the world. We invite our guests to immerse themselves in a redesigned Wine Country experience in a delightfully vino-cultured manner: two luxury hotels with decidedly different personalities - the vibrant Hotel Villagio and its sophisticated counterpart, Vintage House, a chic and tranquil sanctuary. A combined room-count of nearly 200 rooms and suites allows us to create a memorable experience for any occasion! The Food & Beverage Director is responsible for assuring attentive, friendly, courteous, and efficient service in all F&B Outlets (Restaurant, Room Service, and Banquets) while maintaining adherence to budgeted payroll and overhead cost. The Food & Beverage Director is responsible for continually working towards improving sales revenues to meet or exceed budget, directing and organizing the activities of the Food and Beverage Department to ensure a consistently high-quality food product while at the same time developing the team and driving a positive work environment. In addition, this position is charged with consistently improving guest and employee satisfaction. ESSENTIAL JOB RESPONSIBILITIES Responsible for organizing, directing, supervising and assisting in the preparation and service of all food and beverage departments and outlets. Expected to market ideas to promote business, reduce employee turnover, maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high. Supervise all F&B associates. Respond to guest complaints in a timely manner. Prepare the F&B budget and monitor department performance. Participate in menu planning and preparation. Participate in the hiring process of the departments and outlets. Ensure the cleanliness sanitation and safety in the kitchens service stations FOH BOH work and storage areas while minimizing waste and maximizing cost/production ratio. REQUIRED QUALIFICATIONS Bachelor's degree required Previous experience in luxury and/or independent hotel required Holds and maintains applicable certification requirements for position to include: Food Handlers Alcohol Awareness CPR and First Aid Extensive experience in restaurant bar banquet catering in room dining and kitchen management required. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be effective at listening to understanding clarifying and resolving the concerns and issues raised by co-workers and guests. Must be able to work with and understand financial information and data and basic arithmetic functions. Have the ability to analyze forecast data and make judgments to ensure proper payroll and production control The Estate Yountville offers an attractive compensation and benefits package and the opportunity to be part of a dynamic team. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. The Estate Yountville is an equal opportunity employer (Minorities/Females/Disabled/Veterans) PM22 Compensation details: 00 Yearly Salary PI2d3344fe5-

ROOM ATTENDANT - TURN DOWN Yountville, CA Laying in the heart of Napa Valley, The Estate Yountville features two magnificent hotels that embody the perfect getaway and retreat. Surrounded by vineyards, Michelin-star restaurants and exquisite views in Yountville, our 22-acre haven sits among one the most coveted viticulture regions in the world. We invite our guests to immerse themselves in a redesigned Wine Country experience in a delightfully vino-cultured manner: two luxury hotels with decidedly different personalities - the vibrant Hotel Villagio and its sophisticated counterpart, Vintage House, a chic and tranquil sanctuary. A combined room-count of nearly 200 rooms and suites allows us to create a memorable experience for any occasion! JOB SUMMARY: The House Attendant-Turn Down provides turndown service for guest rooms. Cleans and refreshes guest rooms as needed. Performs other housekeeping duties as assigned. ESSENTIAL JOB RESPONSIBILITIES Approach all encounters with guests and employees in a friendly service-oriented manner. Maintain regular attendance in compliance with hotel standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which includes wearing the proper uniform and name tag when working (per brand standards). Comply at all times with hotel standards and regulations to encourage safe and efficient hotel operations. Provide turndown service to assigned guest rooms and suites Clean and refresh guest rooms as needed Restock the required number of guest rooms per shift. Complete all pre-cleaning duties including but not limited to guest supplies cleaning supplies and linen for housekeeping cart set-up. Remove all trash and dirty linen from guest rooms. Keep all hallways public areas and closets clean neat and vacuumed. Report any maintenance repairs immediately to Housekeeping Supervisor/Manager. Follow all procedures as outlined by the Housekeeping Manager. Other duties as required. REQUIRED QUALIFICATIONS High School diploma or equivalent and/or experience in a hotel or a related field preferred. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Hotel Villagio & Vintage House offer an attractive compensation and benefits package and the opportunity to be part of a dynamic team. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Hotel Villagio and Vintage House are equal opportunity employers (Minorities/Females/Disabled/Veterans) Compensation details: 19 Hourly Wage PI68ebcecfb09c-3386

NIGHT AUDITOR Yountville, CA Laying in the heart of Napa Valley, The Estate Yountville features two magnificent hotels that embody the perfect getaway and retreat. Surrounded by vineyards, Michelin-star restaurants and exquisite views in Yountville, our 22-acre haven sits among one the most coveted viticulture regions in the world. We invite our guests to immerse themselves in a redesigned Wine Country experience in a delightfully vino-cultured manner: two luxury hotels with decidedly different personalities - the vibrant Hotel Villagio and its sophisticated counterpart, Vintage House, a chic and tranquil sanctuary. A combined room-count of nearly 200 rooms and suites allows us to create a memorable experience for any occasion! JOB SUMMARY: Night Auditor is responsible for providing the highest level of service possible in an efficient, courteous, and professional manner. Additionally, the Night Auditor is responsible for creating accounting and managerial reports and prepares for the next day's business activities. ESSENTIAL JOB RESPONSIBILITIES Responsible for the front desk operation during the overnight shift (yypically 11pm-7am) Handle and follow through on all guest requests daily from 11:00pm until 7:00am Maintain a friendly and warm demeanor at all times. Primary responsibilities include: registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks Initiate and complete the End of Day process Run all reports as required for Food and Beverage audit Complete the Night Audit checklist for computer procedures daily Balance the day's work (i.e movie revenue, telephone, postings, valet, laundry, server's, and desk agent's paperwork etc.) Maintain cashiering responsibilities as per Front Office procedures Maintain Front Office computer system operation according to hotel standards. Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m. Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured Follow safety and emergency procedures Complete the initial direct bills, daily, and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills. Maintain radio contact with other associates during entire shift Ensure associates are at all times, attentive, friendly, helpful and courteous to all guests, managers and fellow associates Prepare and distribute the Daily Flash Report as needed. REQUIRED QUALIFICATIONS At least 1 year of progressive experience in a hotel or a related field required. High School diploma or equivalent required. College course work in related field helpful. Previous supervisory responsibility preferred. Must be able to work independently and with minimal supervision. Knowledge of Accounting Principles. Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations. Must be proficient in Windows operating systems, company approved spreadsheets and word processing. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful, high pressure situations. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust or modify to meet the constraints of the particular need. Must be able to work with and understand financial information and data, and basic arithmetic functions. Must be able to work in a self-managed environment. Must be effective at listening to, understanding and clarifying the concerns and issues raised by coworkers and guests. Must maintain composure and objectivity under pressure. Hotel Villagio & Vintage House offer an attractive compensation and benefits package and the opportunity to be part of a dynamic team. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Hotel Villagio and Vintage House are equal opportunity employers (Minorities/Females/Disabled/Veterans) Compensation details: 23-25 Hourly Wage PIeeba7a66c7eb-3408

ROOM ATTENDANT Yountville, CA Laying in the heart of Napa Valley, The Estate Yountville features two magnificent hotels that embody the perfect getaway and retreat. Surrounded by vineyards, Michelin-star restaurants and exquisite views in Yountville, our 22-acre haven sits among one the most coveted viticulture regions in the world. We invite our guests to immerse themselves in a redesigned Wine Country experience in a delightfully vino-cultured manner: two luxury hotels with decidedly different personalities - the vibrant Hotel Villagio and its sophisticated counterpart, Vintage House, a chic and tranquil sanctuary. A combined room-count of nearly 200 rooms and suites allows us to create a memorable experience for any occasion! JOB SUMMARY: The Room Attendant is responsible for ensuring the cleanliness, comfort, and overall satisfaction of guests by maintaining the cleanliness and appearance of guest rooms in the hotel. This role plays a crucial part in providing a positive guest experience and upholding the hotel's standards of cleanliness and service excellence specifically in guestroom areas. ESSENTIAL JOB RESPONSIBILITIES: Clean and prepare guest rooms to hotel standards, including making beds, changing linens, and dusting Vacuum, mop, and sanitize floors Clean and disinfect bathrooms, fixtures, and surfaces Replace amenities, towels, and linens as needed Report any maintenance or repair issues in guest rooms to the Housekeeping Supervisor Greet guests with a friendly and courteous demeanor when encountered Respond promptly to guest requests related to guest rooms and ensure their comfort during their stay Report lost and found items in guest rooms to the Housekeeping Supervisor Maintain stock of cleaning supplies and amenities in the housekeeping cart Report low inventory levels to the Housekeeping Supervisor for replenishment Ensure that each guest room is properly cleaned, organized, and free of any discrepancies Inspect guest rooms for cleanliness and adherence to standards before guest check-in REQUIRED QUALIFICATIONS: Previous housekeeping or cleaning experience is preferred Strong attention to detail and commitment to maintaining cleanliness standards Ability to work independently and efficiently Excellent customer service and communication skills Physical ability to lift, push, and pull cleaning equipment and perform cleaning tasks Ability to work nights, weekends and holidays as needed The Estate Yountville offers an attractive compensation and benefits package and the opportunity to be part of a dynamic team. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. The Estate Yountville is an equal opportunity employer (Minorities/Females/Disabled/Veterans) PM22 Compensation details: 19 Hourly Wage PIaec6e-3381

ACCOUNTING SUPERVISOR Yountville, CA Nestled on 22 acres of breathtaking landscapes in the heart of Napa Valley, Estate Yountville is not only a luxurious retreat but has also been named one of the best hotels in California by Condé Nast Traveler in 2024. Voted the most beautiful boutique hotel in Napa Valley, the Estate is a true gem, offering 192 elegantly appointed guest rooms, a private vineyard, and world-class amenities. Guests enjoy two serene pools, a spa with 12 luxurious treatment rooms and suites, and over 55,000 square feet of exceptional event spaces. With culinary offerings that harmonize the bounty of Northern California with European elegance, Estate Yountville invites you to experience a haven of exclusivity and refined beauty. JOB SUMMARY: We are seeking an experienced and detail-driven Accounting Supervisor to support the financial health of our 22-acre property. This role requires a hospitality professional with strong analytical skills, a solid understanding of hotel accounting, and sound judgment in decision-making. ESSENTIAL JOB RESPONSIBILITIES Maintain and reconcile all ledgers with particular attention to the Guest Ledger, Accounts Receivable (AR) Ledger, and Deposit Ledger, ensuring accuracy and compliance with internal controls. Prepare and review monthly financial statements, journal entries, accruals, and supporting documentation for month-end close. Oversee daily revenue capture and reporting; investigate and resolve discrepancies between POS (Point of Sale) and PMS (Property Management System) to ensure alignment between systems. Analyze and reconcile balance sheet accounts on a monthly basis, ensuring timely identification and correction of variances. Collaborate with department heads to interpret financial data, monitor expenses, and support budgetary planning and forecasting. Ensure adherence to financial policies and procedures, and assist with both internal and external audits. Provide operational insight to improve accuracy, efficiency, and integrity across financial reporting. Apply practical, solutions-focused thinking and exercise sound judgment in all financial matters. REQUIRED QUALIFICATIONS Bachelor's degree in Accounting, Finance, or a related field. Minimum 4 years of hotel accounting experience required. Strong understanding of hotel-specific ledgers and the relationship between PMS and POS systems. Demonstrated ability to prepare and analyze balance sheets and financial reports. Advanced Excel skills and experience with hospitality accounting software (e.g., Sage Intact, Opera, Toast etc.). Excellent communication, organization, and time-management skills. A proactive and resourceful mindset, with the ability to assess situations thoughtfully and make well-informed decisions. Flexible and responsive to the operational demands of a 24/7 hospitality business, including availability for occasional after-hours or weekend support. PHYSICAL REQUIREMENTS Ability to sit for extended periods of time while working at a computer Frequent use of hands and fingers for typing, data entry, and handling office equipment Ability to occasionally stand, walk, bend, and reach Ability to lift and/or move up to 10-15 pounds occasionally (files, office supplies) Estate Yountville offers an attractive compensation and benefits package and the opportunity to be part of a dynamic team. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Compensation details: 45-50 Hourly Wage PIc3ee94b5eb70-3355

ADMINISTRATIVE ASSISTANT Yountville, CA Laying in the heart of Napa Valley, The Estate Yountville features two magnificent hotels that embody the perfect getaway and retreat. Surrounded by vineyards, Michelin-star restaurants and exquisite views in Yountville, our 22-acre haven sits among one the most coveted viticulture regions in the world. We invite our guests to immerse themselves in a redesigned Wine Country experience in a delightfully vino-cultured manner: two luxury hotels with decidedly different personalities - the vibrant Hotel Villagio and its sophisticated counterpart, Vintage House, a chic and tranquil sanctuary. A combined room-count of nearly 200 rooms and suites allows us to create a memorable experience for any occasion! JOB SUMMARY: The Engineering Administrative Assistant supports the Engineering department with daily administrative coordination, work order tracking, vendor communication, purchasing follow-up, preventive maintenance documentation, project organization, and cross-department communication. This role is essential in helping the Engineering team stay organized, responsive, and proactive in maintaining the beauty, safety, and functionality of The Estate Yountville. The ideal candidate is highly organized, detail-oriented, proactive, and comfortable working in a fast-paced luxury hospitality environment. This person should be able to balance administrative work with operational urgency, helping ensure guest-impacting maintenance items, room readiness, public area repairs, safety needs, and property projects are tracked and completed with care. ESSENTIAL JOB RESPONSIBILITIES: Administrative Support Provide daily administrative support to the Director of Engineering and Engineering leadership team. Maintain department files, records, checklists, vendor documents, project notes, and maintenance logs. Prepare reports, schedules, meeting notes, purchase requests, and follow-up lists as needed. Assist with department communication, calendar coordination, meeting preparation, and project tracking. Organize invoices, receipts, proposals, quotes, contracts, and supporting documentation for review and approval. Help ensure department documentation is accurate, current, and easy to access. Work Order & Preventive Maintenance Coordination Monitor, organize, and follow up on work orders in ALICE or applicable systems. Track open, pending, urgent, and completed maintenance requests. Help prioritize guest-impacting items, room readiness issues, safety concerns, and public area needs. Support the preventive maintenance program by maintaining schedules, checklists, completion logs, and follow-up items. Assist with the "Perfect Building" program by tracking room, building, and public area maintenance progress. Communicate updates to Housekeeping, Front Office, Guest Experience, MODs, and department leaders as needed. Vendor & Purchasing Support Assist with vendor communication, scheduling, access coordination, certificates of insurance, proposals, and follow-up. Support purchasing and procurement through BirchStreet or applicable systems. Track purchase orders, delivery timelines, approvals, invoices, and received items. Coordinate with Accounting to ensure proper documentation is submitted for payment. Help maintain vendor contact lists, service schedules, warranties, equipment records, and contract files. Ensure expense requests include proper justification, approval, and supporting details before submission. Project & Property Coordination Assist with tracking engineering projects, timelines, priorities, and completion status. Support communication related to property repairs, renovations, seasonal maintenance, closures, and special projects. Help coordinate access for vendors, contractors, inspectors, and service providers. Maintain project binders, punch lists, photos, status updates, and follow-up documentation. Assist with communication to operational departments regarding noise, closures, out-of-order areas, or guest-impacting work. Help ensure projects are completed with minimal disruption to guests and operations. Safety, Compliance & Inspections Support tracking of safety inspections, equipment logs, permits, certificates, and compliance documentation. Maintain records for fire/life safety, pool/spa equipment, elevators, HVAC, kitchen equipment, vehicles, and other property systems as needed. Assist with documentation for OSHA, insurance, town inspections, vendor requirements, and internal audits. Help track follow-up items from inspections, audits, walkthroughs, and leadership reviews. Support emergency preparedness documentation, outage checklists, and department response plans. Cross-Department Communication Serve as an administrative communication link between Engineering and other departments. Follow up with Housekeeping on room maintenance, public area needs, and out-of-order rooms. Communicate with Front Office and Guest Experience regarding guest-impacting repairs and room readiness. Partner with Food & Beverage, Spa, Sales, Events, and MODs on event setups, maintenance needs, and operational support. Help ensure maintenance updates are communicated clearly and professionally to the appropriate teams. Guest Experience & Luxury Standards Understand that Engineering plays a critical role in the guest experience and overall property presentation. Support timely follow-up on maintenance issues that impact guest comfort, safety, and satisfaction. Maintain discretion and professionalism when handling guest-related maintenance concerns. Help identify recurring issues and communicate opportunities for improvement to Engineering leadership. Support a culture of ownership, accountability, and proactive care for the property. REQUIRED QUALIFICATIONS: Minimum 1-3 years of administrative, hospitality, engineering office, facilities, purchasing, or operations support experience preferred. Hotel, resort, facilities, construction, or property management experience preferred. Strong organization, follow-through, and attention to detail. Excellent written and verbal communication skills. Ability to manage multiple priorities and deadlines in a fast-paced environment. Comfortable working with vendors, managers, and cross-functional teams. Proficiency with Microsoft Office, Outlook, Excel, shared documents, and basic reporting. Experience with ALICE, BirchStreet, Opera Cloud, HotSOS, Asana, or similar systems preferred. Ability to maintain confidentiality and handle sensitive information professionally. Flexible schedule based on business needs and project demands. Hotel Villagio & Vintage House offer an attractive compensation and benefits package and the opportunity to be part of a dynamic team. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Hotel Villagio and Vintage House are equal opportunity employers (Minorities/Females/Disabled/Veterans) Compensation details: 24-29 Hourly Wage PI130c28cf8cfc-3375

Guest Experience Coordinator The Estate Yountville Yountville, CA Position Summary The Guest Experience Coordinator supports the daily operations of the Guest Experience department by ensuring guest requests, VIP details, amenities, communications, and follow-up items are organized, accurate, and executed with care. This role is an important part of creating a seamless, thoughtful, and personalized guest journey before, during, and after each stay. The ideal candidate is warm, organized, detail-oriented, proactive, and passionate about hospitality. This person works closely with the Guest Experience Managers, Front Office, Concierge, Reservations, and MOD team to ensure every guest experience feels personal, polished, and well cared for. Key Responsibilities Guest Communication & Administrative Support Support the Guest Experience team with daily guest communication, administrative tasks, and operational follow-up. Monitor and respond to guest requests through phone, email, text, ALICE, Opera, Revinate, or other applicable systems. Assist with pre-arrival communication, special requests, guest preferences, and stay details. Ensure guest notes, preferences, special occasions, and service requests are accurately documented in Opera and applicable systems. Prepare and organize daily VIP lists, arrival notes, amenity requests, guest experience reports, and follow-up items. Assist with post-stay follow-up, guest recovery communication, and internal documentation as needed. VIP, Amenities & Personalization Coordinate VIP amenities, welcome notes, special occasion details, and personalized touches. Partner with Housekeeping, Food & Beverage, Spa, Concierge, and Front Office to ensure amenities are delivered accurately and on time. Track amenity requests, approvals, costs, and delivery status. Help identify opportunities to create thoughtful surprise-and-delight moments for guests. Ensure VIP and repeat guest preferences are updated and communicated to the appropriate teams. Support preparation for high-profile guests, special occasions, group VIPs, and ownership requests. Concierge & Guest Experience Support Assist with itinerary preparation, restaurant reservations, winery appointments, transportation requests, spa bookings, and local recommendations. Maintain updated guest-facing materials, local guides, menus, winery information, transportation contacts, and experience collateral. Support the Concierge and Guest Experience team with confirmations, follow-up calls, and written itineraries. Help ensure guests are aware of Estate Yountville offerings, including Clementine, The Spa at Estate Yountville, Fox Bar, wine tastings, live music, bikes, house car service, wellness offerings, and resort amenities. Communicate daily property happenings, events, and operational updates to the appropriate teams. Cross-Department Coordination Serve as a communication link between Guest Experience and other departments. Follow up with Housekeeping on room readiness, special setups, VIP preferences, and guest concerns. Coordinate with Food & Beverage and Spa on amenities, reservations, special requests, and guest recovery needs. Partner with Sales and Events on group arrivals, VIPs, rooming details, and special guest needs. Assist MODs and department leaders with guest-related documentation and follow-up. Ensure all guest requests are tracked from start to completion and escalated when needed. Service Standards & Forbes Alignment Support Forbes Travel Guide service standards through accurate communication, personalization, and attention to detail. Use guest names naturally and ensure written communication is polished, warm, and professional. Maintain confidentiality and discretion with guest information, especially VIP and high-profile guests. Help identify service gaps and communicate opportunities for improvement to Guest Experience leadership. Support internal audits, role-play preparation, and service standard tracking as needed. Systems & Reporting Maintain accurate records in Opera Cloud, ALICE, Revinate, Book4Time, Toast, or other applicable systems. Track guest issues, service recovery, amenities, special requests, and follow-up items. Prepare daily, weekly, or monthly reports related to guest experience, VIPs, amenities, reviews, and service opportunities. Assist with organizing guest feedback, survey responses, and Revinate comments for leadership review. Maintain department files, templates, SOPs, checklists, and communication logs. Qualifications Minimum 1-3 years of hotel, resort, administrative, concierge, guest services, or hospitality experience preferred. Luxury hotel or high-touch guest service experience strongly preferred. Strong written and verbal communication skills. Excellent organization, attention to detail, and follow-through. Ability to manage multiple tasks and deadlines in a fast-paced environment. Warm, professional, discreet, and service-minded. Comfortable communicating with guests, managers, and cross-functional teams. Experience with Opera Cloud, ALICE, Revinate, Book4Time, Toast, or similar hospitality systems preferred. Proficient with Microsoft Office, Outlook, Excel, and shared documents. Flexible schedule based on business needs, including weekends or holidays when required. The Estate Yountville offers an attractive compensation and benefits package and the opportunity to be part of a dynamic team. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. The Estate Yountville is an equal opportunity employer (Minorities/Females/Disabled/Veterans) Compensation details: 20-23 Hourly Wage PIcddbbc665e72-3379

FRONT DESK AGENT Yountville, CA Laying in the heart of Napa Valley, The Estate Yountville features two magnificent hotels that embody the perfect getaway and retreat. Surrounded by vineyards, Michelin-star restaurants and exquisite views in Yountville, our 22-acre haven sits among one the most coveted viticulture regions in the world. We invite our guests to immerse themselves in a redesigned Wine Country experience in a delightfully vino-cultured manner: two luxury hotels with decidedly different personalities - the vibrant Hotel Villagio and its sophisticated counterpart, Vintage House, a chic and tranquil sanctuary. A combined room-count of nearly 200 rooms and suites allows us to create a memorable experience for any occasion! JOB SUMMARY: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy. ESSENTIAL JOB RESPONSIBILITIES Approach all encounters with guests and associates in a friendly service oriented manner. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Handle requests for information mail and messages in an efficient and courteous manner. Answer guest inquires about hotel service facilities and hours of operation. Answer inquiries from guests regarding restaurants transportation entertainment etc. Establish and maintain good communications and team work with fellow associates and other departments within the hotel. Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates. Obtain all necessary information when taking room reservations and follow rate quoting scenario. Have knowledge of and assist in emergency procedures as required. Handle check-ins and check-outs in a friendly efficient and courteous manner. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms. Use proper two-way radio etiquette at all times when communicating with other associates. As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel. Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds REQUIRED QUALIFICATIONS High School diploma or equivalent required. Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests. Must be able to work with and understand financial information and data and basic arithmetic functions. Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations An operational knowledge of Microsoft Office suite Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc) Ability to participate in the creation of an enjoyable work environment Hotel Villagio & Vintage House offer an attractive compensation and benefits package and the opportunity to be part of a dynamic team. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Hotel Villagio and Vintage House are equal opportunity employers (Minorities/Females/Disabled/Veterans) Compensation details: 21-23 Hourly Wage PIc8194d52540d-3365

FOOD AND BEVERAGE MANAGER Yountville, CA Laying in the heart of Napa Valley, The Estate Yountville features two magnificent hotels that embody the perfect getaway and retreat. Surrounded by vineyards, Michelin-star restaurants and exquisite views in Yountville, our 22-acre haven sits among one the most coveted viticulture regions in the world. We invite our guests to immerse themselves in a redesigned Wine Country experience in a delightfully vino-cultured manner: two luxury hotels with decidedly different personalities - the vibrant Hotel Villagio and its sophisticated counterpart, Vintage House, a chic and tranquil sanctuary. A combined room-count of nearly 200 rooms and suites allows us to create a memorable experience for any occasion! JOB SUMMARY: We are seeking a highly skilled and experienced Food and Beverage Manager to join our team at a prestigious luxury hotel. The ideal candidate will possess exceptional leadership qualities, possess a thorough understanding of the luxury hospitality industry, and have a proven track record of delivering outstanding food and beverage services. As the Food and Beverage Manager, you will be responsible for overseeing all aspects of the hotel's food and beverage operations to ensure exceptional guest experiences. ESSENTIAL JOB RESPONSIBILITIES Provide strategic leadership and hands-on oversight for all food and beverage operations, including lobbies, pools, bars, and additional dining venues, ensuring seamless and elevated guest experiences throughout Uphold and enhance luxury service standards across all touchpoints, with a focus on refined presentation, cleanliness, and hospitality excellence Champion the execution of consistent and thoughtful service by developing and enforcing elevated standard operating procedures tailored to a luxury environment Curate personalized, memorable dining experiences that anticipate guest preferences and consistently exceed expectations Handle guest feedback with discretion, urgency, and a solutions-oriented approach to ensure satisfaction and long-term loyalty Lead the recruitment, development, and retention of top-tier food and beverage talent committed to delivering exceptional service and operational excellence Inspire a culture of professionalism, hospitality, and collaboration through clear communication, ongoing mentorship, and a passion for continuous improvement Set performance benchmarks, conduct regular evaluations, and provide meaningful coaching to ensure team alignment with brand standards and guest expectations REQUIRED QUALIFICATIONS Minimum of 5 years of progressive experience in food and beverage management, preferably in a luxury hotel or upscale restaurant. Strong knowledge of luxury hospitality trends, dining etiquette, and international cuisine. Bachelor's degree in Hospitality Management, Business Administration, or a related field is a plus. Ability to multitask, prioritize tasks, and work efficiently under pressure. Proficiency in using hospitality software and computer systems. Hotel Villagio & Vintage House offer an attractive compensation and benefits package and the opportunity to be part of a dynamic team. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Hotel Villagio and Vintage House are equal opportunity employers (Minorities/Females/Disabled/Veterans) Compensation details: 0 Yearly Salary PI015b0541d99d-3363

SPA ESTHETICIAN Yountville, CA Laying in the heart of Napa Valley, The Estate Yountville features two magnificent hotels that embody the perfect getaway and retreat. Surrounded by vineyards, Michelin-star restaurants and exquisite views in Yountville, our 22-acre haven sits among one the most coveted viticulture regions in the world. We invite our guests to immerse themselves in a redesigned Wine Country experience in a delightfully vino-cultured manner: two luxury hotels with decidedly different personalities - the vibrant Hotel Villagio and its sophisticated counterpart, Vintage House, a chic and tranquil sanctuary. A combined room-count of nearly 200 rooms and suites allows us to create a memorable experience for any occasion! JOB SUMMARY: The Esthetician is responsible for delivering exceptional skincare and esthetic treatments in accordance with The Spa at Estate Yountville's service standards. Reporting to the Lead Esthetician, with oversight from the Spa Director, this role provides personalized treatments, supports retail performance, and maintains treatment room standards to ensure a consistent and elevated guest experience. ESSENTIAL JOB RESPONSIBILITIES: Perform all facial, skincare, and esthetic treatments in accordance with the Spa Treatment Menu and Esthetics Protocol Manual. Customize treatments based on guest skin conditions, contraindications, and feedback. Maintain knowledge of skin physiology, product ingredients, and treatment benefits. Deliver consistent, high-quality treatments aligned with luxury spa standards. Conduct thorough guest consultations and maintain accurate treatment documentation. Recommend appropriate home care products, enhancements, and follow-up services. Adhere to scheduled treatment times and professional shift standards. Maintain cleanliness, organization, and sanitation of treatment rooms in accordance with state board regulations. Properly disinfect tools and equipment following all sanitation requirements. Restock treatment rooms and notify leadership of inventory needs. Support retail operations by maintaining product knowledge and meeting established sales goals. Attend scheduled trainings and participate in ongoing education. Address guest concerns professionally and escalate service recovery needs to leadership when appropriate. Perform additional duties as assigned to support spa operations. SERVICE STANDARDS Uphold Estate Yountville's luxury service standards and Forbes expectations in all guest interactions. Deliver personalized consultations with professionalism and attention to detail. Maintain consistent treatment flow, consultation protocols, and closing procedures. Ensure daily treatment room readiness, including sanitation, device functionality, and presentation. Support performance standards including rebooking, enhancement capture, retail conversion, and guest satisfaction. Maintain professionalism and composure in high-pressure situations. Foster a respectful and cooperative team environment aligned with Estate values. REQUIRED QUALIFICATIONS: Active and current Esthetician License in good standing. Completion of state-required esthetics training hours. Previous spa or luxury hospitality experience preferred. Strong knowledge of skincare products, contraindications, and esthetic techniques. Excellent communication and guest service skills. Strong organizational skills and attention to detail. Ability to work independently while following established protocols. Commitment to maintaining licensure and continuing education PHYSICAL REQUIREMENTS & WORK ENVIRONMENT Ability to stand and perform treatments for extended periods. Ability to lift, carry, and move professional equipment and supplies as needed. Comfortable working in an environment with skincare products and treatment aromas. Ability to maintain focus and professionalism in a fast-paced hospitality setting. Hotel Villagio & Vintage House offer an attractive compensation and benefits package and the opportunity to be part of a dynamic team. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Hotel Villagio and Vintage House are equal opportunity employers (Minorities/Females/Disabled/Veterans) Include shift schedule Not Included Include budgeted hours Not Included Compensation details: 17.5 Hourly Wage PIe5cfc5-

BARTENDER Yountville, CA Be part of the beginning! Join the team of the newest restaurant in Yountville, Clementine! JOB SUMMARY: As a Bartender, you'll be at the center of the action-welcoming guests, crafting drinks, and creating a vibrant, inviting bar atmosphere. ESSENTIAL JOB RESPONSIBILITIES: Prepare and serve a wide range of alcoholic and non-alcoholic beverages with consistency and efficiency Welcome guests with a friendly, professional demeanor and ensure they feel comfortable and well cared for throughout their visit Maintain a clean, organized, and fully stocked bar throughout each shift Understand the restaurant's beverage menu, including wines, beers, and cocktails, and make thoughtful recommendations Follow all safety, sanitation, and alcohol service guidelines to ensure a safe and welcoming environment Collaborate with the front-of-house and back-of-house teams to ensure seamless service Handle transactions accurately and operate the Point of Sale (POS) system efficiently Restock bar supplies, prep garnishes, and complete opening/closing duties as assigned REQUIRED QUALIFICATIONS: 2+ years of experience as a Bartender in a high-volume or upscale restaurant or bar. Strong knowledge of classic cocktails, beer, and wine, with a focus on quality and consistency Excellent communication and people skills, with a natural ability to connect with guests Calm and collected under pressure-able to multitask and maintain high standards during busy service Flexible availability, including evenings, weekends, and holidays. Valid California alcohol service certification and knowledge of local liquor laws High school diploma or equivalent; prior experience in hospitality or a related field is preferred. The Estate Yountville offers an attractive compensation and benefits package and the opportunity to be part of a dynamic team. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. The Estate Yountville is an equal opportunity employer (Minorities/Females/Disabled/Veterans) PM22 Compensation details: 20 Hourly Wage PI72459a29d5-

SPA ATTENDANT Yountville, CA Laying in the heart of Napa Valley, The Estate Yountville features two magnificent hotels that embody the perfect getaway and retreat. Surrounded by vineyards, Michelin-star restaurants and exquisite views in Yountville, our 22-acre haven sits among one the most coveted viticulture regions in the world. We invite our guests to immerse themselves in a redesigned Wine Country experience in a delightfully vino-cultured manner: two luxury hotels with decidedly different personalities - the vibrant Hotel Villagio and its sophisticated counterpart, Vintage House, a chic and tranquil sanctuary. A combined room-count of nearly 200 rooms and suites allows us to create a memorable experience for any occasion! JOB SUMMARY The Spa Attendant is responsible for maintaining the cleanliness, organization, and presentation of all spa facilities to ensure a safe, serene, and luxury guest environment. Reporting to the Spa Supervisor, with oversight from the Spa Director, the Spa Attendant supports daily spa operations by upholding sanitation standards, replenishing amenities, monitoring guest areas, and assisting team members to ensure a seamless guest experience. ESSENTIAL JOB RESPONSIBILITIES Perform daily cleaning duties to maintain a pristine and inviting spa environment, including locker rooms, relaxation areas, corridors, and treatment support spaces. Monitor and maintain the cleanliness of changing rooms, locker bays, wet areas, and common guest spaces throughout each shift. Restock and replenish spa amenities including towels, robes, toiletries, sandals, and other guest supplies. Prepare guest amenities and hydration stations prior to opening shifts. Perform opening and closing duties as assigned, including sanitizing facilities and restocking for the following day. Ensure all spa equipment and surfaces are sanitized and maintained in good condition in accordance with spa hygiene standards. Empty and sanitize waste receptacles regularly to maintain proper hygiene. Monitor guest use of spa facilities and notify the Spa Supervisor of any safety concerns or inappropriate use of equipment. Remain aware of activity within locker rooms and guest areas to ensure a safe and comfortable environment. Report maintenance needs, facility concerns, or safety hazards immediately. Assist Spa Concierge with guest tours and orientation to locker room facilities when needed. Support service providers with linen delivery, treatment room stocking, and operational flow as needed. Monitor inventory levels of guest supplies and communicate restocking needs to the Spa Supervisor. Rotate stock and maintain proper storage of linens and amenities. Maintain cleanliness and organization of spa storage areas and linen rooms. Vacuum guest corridors and maintain public areas as trained. Adhere to all spa policies and procedures related to cleanliness, hygiene, and safety. Uphold a professional and cooperative attitude when interacting with guests and colleagues. Perform additional duties as assigned to support spa operations. SERVICE STANDARDS Uphold Estate Yountville's luxury service standards and Forbes expectations in all guest interactions. Maintain impeccable facility presentation at all times. Ensure locker rooms, relaxation areas, and wet areas meet high standards of cleanliness and organization. Demonstrate awareness, attentiveness, and professionalism when assisting guests. Support a calm and orderly spa environment by proactively addressing facility needs. Respect guest confidentiality and privacy at all times. Foster a cooperative and supportive team environment aligned with Estate values. REQUIRED QUALIFICATIONS High school diploma or equivalent preferred. Prior experience in hospitality, spa, or service industry preferred. Strong attention to detail and organizational skills. Ability to communicate clearly and professionally. Ability to work independently while following direction from the Spa Supervisor. Ability to evaluate situations and respond appropriately. Ability to maintain composure and professionalism in high-pressure situations. Flexible availability including nights, weekends, and holidays as required. PHYSICAL REQUIREMENTS & WORK ENVIRONMENT Ability to stand and move continuously throughout the shift. Ability to lift and carry up to 25 pounds. Ability to bend, reach, and perform physical cleaning tasks. Comfortable working in humid and warm environments including locker rooms and wet areas. Ability to maintain focus and professionalism in a fast-paced hospitality setting. Hotel Villagio & Vintage House offer an attractive compensation and benefits package and the opportunity to be part of a dynamic team. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Hotel Villagio and Vintage House are equal opportunity employers (Minorities/Females/Disabled/Veterans) PM22 Compensation details: 20.5 Hourly Wage PI74ce318ead9b-3405

DTC Hospitality & Membership Associate Yountville, CA Nestled on 22 acres of breathtaking landscapes in the heart of Napa Valley, Estate Yountville is not only a luxurious retreat but has also been named one of the best hotels in California by Condé Nast Traveler in 2024. Voted the most beautiful boutique hotel in Napa Valley, the Estate is a true gem, offering 192 elegantly appointed guest rooms, a private vineyard, and world-class amenities. Guests enjoy two serene pools, a spa with 12 luxurious treatment rooms and suites, and over 55,000 square feet of exceptional event spaces. With culinary offerings that harmonize the bounty of Northern California with European elegance, Estate Yountville invites you to experience a haven of exclusivity and refined beauty. JOB SUMMARY Estate Yountville is seeking a polished and hospitality-driven professional to deliver exceptional guest experiences while supporting wine club and membership operations. This role requires professionalism, attention to detail, strong communication skills, and the ability to build meaningful guest relationships while assisting the Director of Wine & Membership with operational and administrative responsibilities. Key Responsibilities Host and guide luxury wine tasting and VIP hospitality experiences aligned with Estate Yountville standards. Present wines, winery history, and membership offerings in a polished and engaging manner. Manage guest relationships through CRM and POS systems, including follow-up communication and sales tracking. Coordinate wine shipments, membership updates, billing, invoicing, and guest fulfillment requests. Maintain flawless inventory accountability and accurate transaction processing. Support onsite events, seasonal campaigns, gifting initiatives, and wine club retention efforts. Collaborate with Guest Services, Concierge, Facilities, and operational teams to ensure seamless experiences. Serve as a primary point of contact during shipment periods and assist with member service requests. Experience & Qualifications 3-5 years of experience in luxury hospitality, wine hospitality, or related guest-facing environments. Strong wine knowledge required; industry certification or coursework preferred. Excellent communication, professionalism, and interpersonal skills. Highly organized with strong accountability and follow-through. Ability to work weekends and flexible shifts based on business needs. Ability to lift up to 40 lbs and perform physical hospitality-related tasks. Estate Yountville offers an attractive compensation and benefits package and the opportunity to be part of a dynamic team, this position is eligible for incentives and gratuity. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Estate Yountville is an equal opportunity employer. (Minorities/Females/Disabled/Veterans) PM22 Compensation details: 25-35 Hourly Wage PId3456cd18bb6-3390

SPA CONCIERGE Yountville, CA Laying in the heart of Napa Valley, The Estate Yountville features two magnificent hotels that embody the perfect getaway and retreat. Surrounded by vineyards, Michelin-star restaurants and exquisite views in Yountville, our 22-acre haven sits among one the most coveted viticulture regions in the world. We invite our guests to immerse themselves in a redesigned Wine Country experience in a delightfully vino-cultured manner: two luxury hotels with decidedly different personalities - the vibrant Hotel Villagio and its sophisticated counterpart, Vintage House, a chic and tranquil sanctuary. A combined room-count of nearly 200 rooms and suites allows us to create a memorable experience for any occasion! JOB SUMMARY: The Spa Concierge is responsible for delivering an exceptional guest experience from initial contact through departure. This role manages reservations, guest arrival and departure processes, retail transactions, and personalized service coordination. Reporting to the Spa Supervisor, with oversight from the Spa Director, the Spa Concierge ensures every guest interaction reflects Estate Yountville's commitment to refined hospitality, efficiency, and attention to detail. ESSENTIAL JOB RESPONSIBILITIES: Greet and welcome guests with professionalism and warmth, anticipating needs and personalizing each interaction. Efficiently schedule, modify, and confirm reservations using Book4Time software. Maintain accurate and detailed guest profiles, preferences, and visit history. Conduct thorough consultations to understand guest expectations and coordinate services accordingly. Facilitate smooth check-in and check-out procedures, ensuring accuracy and efficiency. Process payments accurately, including cash, credit cards, gift certificates, and package redemptions. Maintain fiscal responsibility and accountability of assigned cashier bank. Support retail operations, including product knowledge, presentation standards, inventory awareness, and achievement of sales goals. Educate guests on spa services, enhancements, memberships, promotions, and property offerings. Provide spa tours and orient guests to locker rooms, relaxation areas, and spa amenities. Liaise between guests, service providers, Spa Attendants, and the Spa Supervisor to ensure seamless communication. Read and update communication logs prior to each shift and pass vital information to the next shift. Maintain a clean, organized, fully stocked, and presentation-ready front desk and reception area. Support group bookings and special events as assigned. Assist Spa Attendants as needed to ensure guest satisfaction and facility presentation. Follow all safety procedures and report maintenance needs promptly. Attend all scheduled trainings and team meetings. Perform additional duties as assigned to support spa operations. SERVICE STANDARDS Uphold Estate Yountville's luxury service standards and Forbes expectations in every guest interaction. Maintain a polished, professional appearance consistent with resort standards. Deliver personalized service with attention to detail and strong communication skills. Reinforce reservation accuracy, timing standards, and guest confidentiality. Support performance metrics including retail sales and guest satisfaction scores. Maintain composure, graciousness, and efficiency in high-volume or high-pressure situations. Foster a cooperative and respectful team environment aligned with Estate values. Support sustainability initiatives and brand standards across all guest touchpoints. REQUIRED QUALIFICATIONS: High school diploma or equivalent required. 1-2 years of luxury hospitality, spa, or customer service experience preferred. Proficiency with Book4Time software preferred; strong computer skills required (Microsoft Office, email systems). Excellent written and verbal communication skills. Strong organizational skills with the ability to prioritize multiple tasks. Strong mathematical skills for accurate financial transactions. Ability to work independently while following direction from the Spa Supervisor. Ability to multitask and maintain professionalism under pressure. Availability to work nights, weekends, and holidays as required. PHYSICAL REQUIREMENTS & WORK ENVIRONMENT Ability to stand for extended periods. Ability to lift and move retail products or supplies up to 25 pounds. Comfortable working in an environment infused with essential oils and treatment aromas. Ability to maintain focus and professionalism in a fast-paced hospitality environment. Hotel Villagio & Vintage House offer an attractive compensation and benefits package and the opportunity to be part of a dynamic team. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Hotel Villagio and Vintage House are equal opportunity employers (Minorities/Females/Disabled/Veterans) Compensation details: 21 Hourly Wage PIe09a1-3403

BARTENDER Yountville, CA Nestled on 22 acres of breathtaking landscapes in the heart of Napa Valley, Estate Yountville is not only a luxurious retreat but has also been named one of the best hotels in California by Condé Nast Traveler in 2024. Voted the most beautiful boutique hotel in Napa Valley, the Estate is a true gem, offering 192 elegantly appointed guest rooms, a private vineyard, and world-class amenities. Guests enjoy two serene pools, a spa with 12 luxurious treatment rooms and suites, and over 55,000 square feet of exceptional event spaces. With culinary offerings that harmonize the bounty of Northern California with European elegance, Estate Yountville invites you to experience a haven of exclusivity and refined beauty. Be part of the beginning! We're launching an exciting new restaurant in the heart of Yountville! JOB SUMMARY: As a Bartender, you'll be at the center of the action-welcoming guests, crafting drinks, and creating a vibrant, inviting bar atmosphere. ESSENTIAL JOB RESPONSIBILITIES: Prepare and serve a wide range of alcoholic and non-alcoholic beverages with consistency and efficiency Welcome guests with a friendly, professional demeanor and ensure they feel comfortable and well cared for throughout their visit Maintain a clean, organized, and fully stocked bar throughout each shift Understand the restaurant's beverage menu, including wines, beers, and cocktails, and make thoughtful recommendations Follow all safety, sanitation, and alcohol service guidelines to ensure a safe and welcoming environment Collaborate with the front-of-house and back-of-house teams to ensure seamless service Handle transactions accurately and operate the Point of Sale (POS) system efficiently Restock bar supplies, prep garnishes, and complete opening/closing duties as assigned REQUIRED QUALIFICATIONS: 2+ years of experience as a Bartender in a high-volume or upscale restaurant or bar. Strong knowledge of classic cocktails, beer, and wine, with a focus on quality and consistency Excellent communication and people skills, with a natural ability to connect with guests Calm and collected under pressure-able to multitask and maintain high standards during busy service Flexible availability, including evenings, weekends, and holidays. Valid California alcohol service certification and knowledge of local liquor laws High school diploma or equivalent; prior experience in hospitality or a related field is preferred. The Estate Yountville offers an attractive compensation and benefits package and the opportunity to be part of a dynamic team. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. The Estate Yountville is an equal opportunity employer (Minorities/Females/Disabled/Veterans) PM22 Compensation details: 20-22 Hourly Wage PI4dde4d7b9dce-3410

HOUSE ATTENDANT Yountville, CA Nestled on 22 acres of breathtaking landscapes in the heart of Napa Valley, Estate Yountville is not only a luxurious retreat but has also been named one of the best hotels in California by Condé Nast Traveler in 2024. Voted the most beautiful boutique hotel in Napa Valley, the Estate is a true gem, offering 192 elegantly appointed guest rooms, a private vineyard, and world-class amenities. Guests enjoy two serene pools, a spa with 12 luxurious treatment rooms and suites, and over 55,000 square feet of exceptional event spaces. With culinary offerings that harmonize the bounty of Northern California with European elegance, Estate Yountville invites you to experience a haven of exclusivity and refined beauty. JOB SUMMARY: The House Attendant plays a vital role in supporting the Housekeeping team to maintain the cleanliness, organization, and Forbes-level presentation of all guest areas and back-of-house spaces. This position ensures that room attendants and supervisors are fully equipped with the necessary supplies and linens to deliver exceptional service and maintain a pristine environment for all guests We are seeking both AM and PM employees. ESSENTIAL JOB RESPONSIBILITIES Assist room attendants by stripping guest rooms of used linen and terry in an efficient and timely manner. Replenish housekeeping closets with the proper stock of linen, amenities, and cleaning supplies throughout the shift. Deliver guest requests promptly and courteously, such as extra towels, pillows, rollaway beds, or cribs, ensuring service standards are met. Maintain the organization and cleanliness of storage rooms, hallways, service landings, and back-of-house areas, ensuring all areas reflect Forbes cleanliness and safety expectations. Assist in deep cleaning projects, furniture moves, and special assignments as directed by Management. Ensure all equipment is properly cleaned, maintained, and stored at the end of each shift. Handle all guest interactions with the highest level of professionalism, courtesy, and efficiency, anticipating needs in accordance with Forbes standards. Report any maintenance or safety issues immediately to the appropriate department. Follow all safety, sanitation, and infection-control procedures as outlined by the property and OSHA. Support sustainability and cost-control initiatives through careful use of supplies and energy. Adhere to uniform, grooming, and appearance standards to represent the property with professionalism at all times. Perform other duties as assigned by management. REQUIRED QUALIFICATIONS High School diploma or equivalent and/or experience in a hotel or a related field preferred. Must have a valid driver license for the applicable State and an acceptable MVR (Motor Vehicle Driving record (property specific-driving). Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Flexible availability, including weekends and holidays. Must maintain composure and objectivity under pressure. PHYSICAL REQUIREMENTS Frequent standing, walking, bending, lifting, pushing, and pulling. Ability to work at varying temperatures (guest floors, laundry, outdoors). Ability to lift up to 50 lbs., push/pull heavy linen carts, and stand or walk for extended periods. Hotel Villagio & Vintage House offer an attractive compensation and benefits package and the opportunity to be part of a dynamic team. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Hotel Villagio and Vintage House are equal opportunity employers (Minorities/Females/Disabled/Veterans) PM22 Compensation details: 19 Hourly Wage PI2f3a0acc7a5f-3384

Director of Operations Overseeing Rooms, Food & Beverage, Spa & Wellness Location: Estate Yountville, Napa Valley, CA Reports To: General Manager Position Overview The Director of Operations is the second-in-command of the resort, responsible for overseeing all core operational departments including Rooms, Food & Beverage, Spa & Wellness, and Guest Experience. This role ensures seamless execution across all guest touchpoints, delivering exceptional, personalized service aligned with Forbes Travel Guide standards. This leader drives operational excellence, financial performance, and team engagement, while continuously elevating the guest experience through innovation, attention to detail, and a strong on-the-floor presence. Key Responsibilities Rooms Division Leadership Oversee Front Office, Housekeeping, Concierge, Valet, and Guest Experience teams Ensure a seamless arrival, in-stay, and departure experience for all guests Drive Forbes-level service standards through daily engagement, training, and audits Partner with Housekeeping and Engineering to maintain exceptional room quality and readiness Optimize room inventory, upsell strategies, and guest personalization Food & Beverage Operations Oversee all F&B outlets including restaurants, bars, in-room dining, and banquets/events Partner with Culinary leadership to ensure exceptional quality, consistency, and creativity Drive revenue through activations, seasonal programming, wine experiences, and upselling Monitor and manage financial performance (labor, cost of goods, profitability) Ensure elevated service standards and cohesive guest experiences across all outlets Spa & Wellness Leadership Oversee Spa operations, wellness programming, fitness, and retail Drive revenue growth through strategic offerings, partnerships, and local outreach Ensure a tranquil, luxury environment with exceptional service delivery Optimize scheduling, therapist productivity, and retail performance Integrate wellness experiences into the broader guest journey Operational Integration & Guest Experience Ensure alignment across Rooms, F&B, and Spa to create a seamless, curated guest journey Lead daily operations meetings and maintain strong interdepartmental communication Champion anticipatory service and personalized guest engagement Oversee guest feedback channels and ensure timely service recovery and follow-up Identify and execute cross-departmental experiences (e.g., spa + dining, celebrations, itineraries) Financial & Strategic Performance Oversee multi-department P&Ls and partner with Finance on budgeting and forecasting Drive revenue growth while maintaining strong cost controls and labor efficiencies Identify opportunities to increase spend per guest and overall profitability Support long-term strategic initiatives, capital projects, and operational improvements Leadership & Culture Build, mentor, and lead a high-performing leadership team across all departments Foster a culture of accountability, engagement, and continuous improvement Maintain a strong presence on the floor, connecting with guests and team members Lead performance management, training initiatives, and succession planning Standards, Compliance & Safety Ensure compliance with all health, safety, and labor regulations Maintain exceptional cleanliness, maintenance, and presentation standards Oversee implementation and adherence to SOPs across all operational areas Lead crisis management and emergency response as needed Qualifications 7-10+ years of progressive leadership experience in luxury hospitality operations Strong background across Rooms and F&B; Spa experience highly preferred Proven track record of driving financial performance and guest satisfaction Experience with Forbes Travel Guide or equivalent luxury standards Strong financial acumen and experience managing multi-department operations Exceptional leadership, communication, and organizational skills Core Competencies Operational Excellence: Delivers consistent, high-level execution across all departments Guest-Centric Leadership: Passion for creating personalized, memorable experiences Strategic & Financial Acumen: Balances profitability with luxury service delivery People Development: Builds strong teams and future leaders Innovation Mindset: Continuously seeks opportunities to elevate the guest journey Leadership Philosophy At Estate Yountville, we lead with Kindness in All That We Do, create Unforgettable Experiences, and embrace a culture of continuous improvement. The Director of Operations plays a critical role in bringing this vision to life across every aspect of the resort. The Estate Yountville offers an attractive compensation and benefits package and the opportunity to be part of a dynamic team. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. The Estate Yountville is an equal opportunity employer (Minorities/Females/Disabled/Veterans) PM22 Compensation details: 00 Yearly Salary PI68a31f0862cc-3396