Location: Owings, MD
Department: New Unit Sales
Position Summary
Kelly Generator & Equipment is seeking a highly organized and customer-focused Sales Project Coordinator to support our New Unit Sales team. This position serves as the primary coordinator for commercial and industrial Generac generator sales projects after a customer purchase order has been received, ensuring projects move efficiently from order entry through delivery, startup, and closeout.
The ideal candidate is detail-oriented, thrives in a fast-paced environment, enjoys working with multiple departments, and takes pride in delivering an exceptional customer experience.
Essential Responsibilities
Project Coordination
- Serve as the internal project coordinator after receipt of customer purchase orders.
- Act as the liaison between customers and Kelly Generator & Equipment throughout the project lifecycle.
- Coordinate project activities between Sales, Service, Purchasing, Logistics, Engineering, and Finance.
- Monitor project schedules and proactively communicate status updates to customers and internal stakeholders.
- Maintain accurate project documentation from project kickoff through completion.
Order Processing & Administration
- Process customer orders and verify order accuracy.
- Create and maintain project records within company systems.
- Manage purchase orders, proposals, pricing documentation, and project tracking.
- Coordinate customer credit applications, bonding documentation, and vendor requirements.
- Prepare and process project change orders.
- Maintain complete electronic project files and supporting documentation.
Project Execution
- Coordinate equipment releases and project scheduling.
- Order project-related materials once projects are released.
- Review and release tank drawings and customer submittals.
- Track customer approvals and ensure projects progress through required milestones.
- Coordinate generator startup scheduling with the Service Department.
- Assist in resolving project issues quickly while maintaining a positive customer experience.
Sales & Administrative Support
- Support the Sales Team with bid preparation, estimating assistance, and proposal coordination.
- Assist with expedited customer quotations when required.
- Maintain vendor applications and bid board registrations.
- Prepare recurring sales reports and project status updates.
- Provide administrative support to the Director of Sales and Sales Team.
- Cross-train with Purchasing and Logistics to support operational needs.
Qualifications
Required
- 2-5 years of experience in project coordination, sales support, customer service, project administration, or a related role.
- Associate degree or equivalent combination of education and experience.
- Strong organizational and time management skills with the ability to manage multiple priorities.
- Excellent verbal and written communication skills.
- High attention to detail and commitment to accuracy.
- Proficiency with Microsoft Office (Excel, Outlook, Word).
- Experience working with CRM, ERP, or project management software.
Preferred
- Experience supporting commercial construction, industrial equipment, electrical, mechanical, or generator sales.
- Knowledge of purchase orders, project schedules, submittals, and change order processes.
- Experience working in a fast-paced, customer-focused environment.
What You'll Bring
- Exceptional customer service skills
- Strong organizational abilities
- Effective communication and collaboration
- Critical thinking and problem-solving skills
- Ability to manage competing priorities
- Initiative and accountability
- A positive, team-first attitude
Success in This Role
You'll be successful when you:
- Keep projects moving efficiently from order entry through completion.
- Deliver timely, accurate communication to customers and internal teams.
- Maintain organized and accurate project documentation.
- Build strong relationships with customers and cross-functional teams.
- Help create a seamless project experience that reflects Kelly Generator & Equipment's commitment to quality and service.
If you're an organized professional who enjoys coordinating projects, supporting a high-performing sales team, and providing outstanding customer service, we'd love to hear from you.
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