Leave Management Program Manager

Job Description

Pay Range: $78,000 - $96,000 depending on relevant experience and qualifications

MITER Brands is a residential window and door manufacturer that provides a leading portfolio of window and door brands for the new construction and replacement segments. MITER Brands, also known as Milgard, MI Windows & Doors and PGTI is one of the nation's largest suppliers of vinyl windows and patio doors, with plants across the country.

The Leave Specialist Manager is a critical leadership position responsible for the strategic and operational oversight of the organization's Leave of Absence (LOA) and disability programs. This role is fundamental to the company's success, as it balances rigorous legal compliance with a commitment to employee well-being. By ensuring the organization adheres to the complex, ever-evolving landscape of federal, state, and local labor laws, this position mitigates significant legal and financial risks.

Beyond compliance, the Leave Specialist Manager plays a vital role in talent retention. By leading a team that provides seamless, compassionate support during an employee's most challenging life events (such as illness, family growth, or caregiving), this role directly impacts the employee experience and reinforces our culture of care. Ultimately, the Leave Specialist Manager ensures that our workforce remains supported and resilient, while maintaining the operational continuity of the business through effective return-to-work strategies.

Responsibilities

Team Leadership & Development

Direct Supervision: Manage the daily workflows of the Leave Specialist team, ensuring equitable caseload distribution and high-quality employee supportCoaching & Quality Assurance: Conduct regular audits of leave files and communications to ensure accuracy, empathy, and adherence to departmental service level agreements (SLAs)Professional Growth: Identify training gaps and lead educational sessions on new legislation or software updates to keep the team at the forefront of the industry

Program & Compliance Management

Regulatory Adherence: Serve as the final authority on the application of federal and state laws (FMLA, ADA, PWFA, etc.) and company policiesADA Interactive Process: Lead complex "interactive process" dialogues for accommodation requests, ensuring that both employee needs and business operational requirements are balanced fairlyRisk Mitigation: Partner with Legal and Risk Management to conduct periodic internal audits and ensure all documentation meets strict HIPAA and litigation-readiness standards

Strategic Stakeholder Partnership

Cross-Functional Coordination: Collaborate with Payroll to ensure accurate benefit pay (STD/LTD) and with HR Business Partners to strategize departmental coverage during long-term absencesReturn-to-Work (RTW) Strategy: Design and oversee "Stay-at-Work" and "Return-to-Work" programs, facilitating temporary light-duty or phased-in schedules to support employee reintegrationManagement Education: Develop and deliver training for front-line managers to recognize "leave triggers" and avoid common compliance pitfalls during employee absences

Vendor & Systems Oversight

TPA Performance: Manage relationships with Third-Party Administrators (TPAs) and disability carriers, holding them accountable through regular performance reviews and data reconciliationHRIS Optimization: Lead the configuration and maintenance of leave-tracking modules within Workday or ServiceNow to automate notifications and streamline employee self-service

Data Analytics & Reporting

KPI Tracking: Monitor critical metrics such as absenteeism rates, leave utilization trends, and the average duration of absences to identify underlying burnout or cultural issuesExecutive Insights: Translate raw data into actionable dashboards and quarterly reports for senior leadership, highlighting the financial impact of leaves on the bottom lineundefined

Qualifications

Bachelor's degree in Human Resources, Business Administration, or a related field preferredProfessional HR certification such as SHRM-CP/SCP or PHR/SPHR is highly preferred5+ years of experience in leave administration or HR, with at least 2 years in a managerial or supervisory roleLegal Expertise: Advanced knowledge of FMLA, ADA, HIPAA, and state-specific leave laws (, CFRA, PDL)Experience with Workday, ServiceNow, or similar HRIS and leave management softwareExceptional interpersonal skills with the ability to explain complex legal requirements with empathy and clarity

What We Offer

At MITER Brands, we invest in your health, wealth, and wellness. Our comprehensive benefits package supports you and your eligible spouse/dependents while helping you achieve your personal and professional goals.

We offer competitive pay, a 401(k) with company match, and generous paid time off to help you maintain a healthy work-life balance.

Health & Wellness

Three comprehensive medical plan optionsPrescription drug coverageDental insuranceVision insuranceTeladoc virtual healthcare servicesEmployee Assistance Program (EAP)Annual Wellness Clinic

Financial Protection

Company-paid Life InsuranceVoluntary Life InsuranceCompany-paid Short-Term DisabilityCompany-paid Long-Term DisabilitySupplemental Hospital Indemnity InsuranceCritical Illness InsuranceAccident Insurance

Additional Benefits

Paid Time Off (PTO) and paid holidays401(k) retirement plan with company matchTuition Reimbursement ProgramLegal InsuranceIdentity Theft ProtectionPet InsuranceTeam Member Discount Program

MITER Brands, including MI Windows and Doors, Milgard, and PGT Innovations, is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, or any other protected status under applicable law.

Work Authorization and Sponsorship Disclosure:

The Company does not offer employer sponsorship at this time. Therefore, candidates must provide truthful and complete information regarding their eligibility to work in the and any current or future need for employment sponsorship. Misrepresentation regarding work authorization or sponsorship need at any stage of the hiring process will result in disqualification from consideration, rescission of an employment offer, or termination of employment.