Job Description
Job Description Job Description Part-Time Veterinary Client Care Specialist / Receptionist Companion Animal Medical Center - Rotterdam, NY
Companion Animal Medical Center is seeking a friendly, organized, and dependable Client Care Specialist to join our growing team!
This position is ideal for someone who enjoys working with people and animals, thrives in a fast-paced environment, and can provide compassionate, professional customer service during both routine and emotional situations. Our Client Care Specialists are the first and last faces our clients see and play a huge role in creating a positive experience for both pets and their owners.
This is a part-time position averaging approximately 24-30 hours per week, including rotating Saturday shifts.
Responsibilities
Greeting clients and patients in a warm and professional manner
Managing multiple phone lines
Scheduling appointments, procedures, boarding, and bathing appointments
Checking clients in and out
Processing payments and maintaining accurate records
Communicating clearly with doctors, technicians, and clients
Assisting with prescription food and preventative refill requests
Maintaining electronic medical records
Making reminder calls and client follow-ups
Restocking and helping maintain an organized front office
Assisting with general cleanliness of reception areas
Supporting clients compassionately during difficult or emotional visits
Qualifications
Strong customer service and communication skills
Ability to multitask and stay organized in a busy environment
Positive, professional, and team-oriented attitude
Strong attention to detail
Comfortable working with cats and dogs
Ability to handle emotionally charged situations professionally and compassionately
Basic computer proficiency (Windows, Microsoft Office, etc.)
Reliable work ethic and willingness to help where needed
Preferred Experience
Veterinary, medical office, animal care, kennel, or boarding experience preferred
Experience with Impromed veterinary software is a plus, but not required
Schedule Requirements
Approximately 24-30 hours per week
Afternoon/evening availability required
Rotating Saturdays required (8:00am-12:00pm)
Occasional flexibility during emergencies appreciated
Physical Requirements
Ability to lift up to 50 lbs
Ability to stand and move throughout the workday
Hospital Hours
Monday-Friday: 8:00am-6:00pm
Saturday: 8:00am-12:00pm
Benefits
401(k)
Employee discount
Paid time off
Pay
$17.00 - $21.00 per hour, based on experience.
About Us
Companion Animal Medical Center is a privately owned veterinary hospital dedicated to providing compassionate, high-quality care to our patients and exceptional service to our clients. We value teamwork, communication, reliability, and creating a supportive environment for both our staff and the families we serve.