Companion Animal Medical Center

Job Description Job Description Part-Time Veterinary Client Care Specialist / Receptionist Companion Animal Medical Center - Rotterdam, NY Companion Animal Medical Center is seeking a friendly, organized, and dependable Client Care Specialist to join our growing team! This position is ideal for someone who enjoys working with people and animals, thrives in a fast-paced environment, and can provide compassionate, professional customer service during both routine and emotional situations. Our Client Care Specialists are the first and last faces our clients see and play a huge role in creating a positive experience for both pets and their owners. This is a part-time position averaging approximately 24-30 hours per week, including rotating Saturday shifts. Responsibilities Greeting clients and patients in a warm and professional manner Managing multiple phone lines Scheduling appointments, procedures, boarding, and bathing appointments Checking clients in and out Processing payments and maintaining accurate records Communicating clearly with doctors, technicians, and clients Assisting with prescription food and preventative refill requests Maintaining electronic medical records Making reminder calls and client follow-ups Restocking and helping maintain an organized front office Assisting with general cleanliness of reception areas Supporting clients compassionately during difficult or emotional visits Qualifications Strong customer service and communication skills Ability to multitask and stay organized in a busy environment Positive, professional, and team-oriented attitude Strong attention to detail Comfortable working with cats and dogs Ability to handle emotionally charged situations professionally and compassionately Basic computer proficiency (Windows, Microsoft Office, etc.) Reliable work ethic and willingness to help where needed Preferred Experience Veterinary, medical office, animal care, kennel, or boarding experience preferred Experience with Impromed veterinary software is a plus, but not required Schedule Requirements Approximately 24-30 hours per week Afternoon/evening availability required Rotating Saturdays required (8:00am-12:00pm) Occasional flexibility during emergencies appreciated Physical Requirements Ability to lift up to 50 lbs Ability to stand and move throughout the workday Hospital Hours Monday-Friday: 8:00am-6:00pm Saturday: 8:00am-12:00pm Benefits 401(k) Employee discount Paid time off Pay $17.00 - $21.00 per hour, based on experience. About Us Companion Animal Medical Center is a privately owned veterinary hospital dedicated to providing compassionate, high-quality care to our patients and exceptional service to our clients. We value teamwork, communication, reliability, and creating a supportive environment for both our staff and the families we serve.