Customer Support Representative

Sky Nova brings structure to direct marketing by combining preparation, consistent training, and customer-focused execution. We are currently seeking a Customer Support Representative to join our team in our Cleveland, OH office. This role is ideal for individuals who enjoy problem-solving, working directly with customers, and contributing to both service excellence and sales support. As a Customer Support Representative, you will serve as a key point of contact for customers by addressing questions, resolving concerns, and supporting account-related needs. You will work closely with internal teams to ensure accurate information, timely resolutions, and positive customer experiences while also supporting ongoing sales initiatives. What you'll do a Customer Support Representative Provide support and resolve customer inquiries and concerns Proactively identify and address customer service and sales issues while escalating complex issues to the relevant team members Use advanced diagnostic systems and resources to troubleshoot customers' technical issues Respond to customer inquiries about accounts, promotions, sales, and offerings Utilize our CRM tools to track interactions, sales, updates, and customer feedback to keep everything organized and updated Collaborate with fellow Customer Support Representatives in order to meet client needs, sales, and team goals Contribute to the continuous improvement of sales and customer service processes by providing insights based on customer interactions What you bring as a Customer Support Representative A high school diploma or GED equivalent Experience in customer service or sales is preferred Problem solving skills, while quickly identifying root causes Clear communication skills both written and verbal with the capability to articulate complex information concisely Organizational and time management skills Ability to manage multiple customer inquires at the same time Comfortable using different CRM tools