SkyNova is committed to creating meaningful customer experiences that support both brand growth and long-term relationships. We are currently seeking an AT&T Sales Support Representative to join our team in Cleveland, OH. This role is ideal for individuals who enjoy working directly with customers while developing sales and communication skills in a structured, team-oriented environment. As an AT&T Sales Support Representative you will be responsible for ensuring that customers feel understood and supported while maintaining sales development. As our designated AT&T Sales Support Representative you will ensure customer enrollment, service provision and customer satisfaction. Role requirements for the AT&T Sales Support Representative Address customer service questions and resolve basic service-related concerns Verify account eligibility and prepare relevant documents Keep abreast of service solutions in order to provide precise and accurate customer solutions Use the CRM system to capture customer service information regarding enrollments and account activations Identify upsell opportunities and drive sales revenue Collaborate with fellow AT&T Sales Support Representatives in order to share best sales and client service strategies Collect feedback and insights from customers helping propel customer retention, satisfaction and customer service processes Skills and Qualifications of the AT&T Sales Support Representative Experience in Sales or Customer Service is preferred A high school diploma or GED equivalent Good communication skills Customer service driven and people centric attitude Organisational and time management skills Attention to detail and ability to solve problems Our vision at SkyNova is to become a trusted leader in field marketing by setting the standard for performance, development and real-world brand connection. Start your journey as an AT&T Sales Support Representative with us in Cleveland, OH. Apply now on Careerbuilder!
04/16/2026
Full time
SkyNova is committed to creating meaningful customer experiences that support both brand growth and long-term relationships. We are currently seeking an AT&T Sales Support Representative to join our team in Cleveland, OH. This role is ideal for individuals who enjoy working directly with customers while developing sales and communication skills in a structured, team-oriented environment. As an AT&T Sales Support Representative you will be responsible for ensuring that customers feel understood and supported while maintaining sales development. As our designated AT&T Sales Support Representative you will ensure customer enrollment, service provision and customer satisfaction. Role requirements for the AT&T Sales Support Representative Address customer service questions and resolve basic service-related concerns Verify account eligibility and prepare relevant documents Keep abreast of service solutions in order to provide precise and accurate customer solutions Use the CRM system to capture customer service information regarding enrollments and account activations Identify upsell opportunities and drive sales revenue Collaborate with fellow AT&T Sales Support Representatives in order to share best sales and client service strategies Collect feedback and insights from customers helping propel customer retention, satisfaction and customer service processes Skills and Qualifications of the AT&T Sales Support Representative Experience in Sales or Customer Service is preferred A high school diploma or GED equivalent Good communication skills Customer service driven and people centric attitude Organisational and time management skills Attention to detail and ability to solve problems Our vision at SkyNova is to become a trusted leader in field marketing by setting the standard for performance, development and real-world brand connection. Start your journey as an AT&T Sales Support Representative with us in Cleveland, OH. Apply now on Careerbuilder!
At Sky Nova, we provide hands-on training, one-on-one coaching, and daily support to help team members build confidence, sharpen their skills, and grow into larger responsibilities. We are currently seeking a Customer Support Associate to support sales development while ensuring customers receive a positive, professional experience. In this role, you will represent AT&T by assisting customers with questions, service options, and account needs while identifying opportunities to drive sales. This position is ideal for individuals who enjoy working with people, problem-solving, and building trust through excellent customer service. The main function of the Customer Support Associate Answer customer questions regarding AT&T service offerings, plans, billing, and account information As our next Customer Support Associate you will assist customers throughout the sales and support process to ensure a seamless experience Escalate complex customer concerns to senior team members or internal departments when needed Work with the sales, customer service and technical teams to ensure a quality customer experience As a Customer Support Associate you will participate in ongoing training, learning sessions and service briefings to stay updated on plans and updates Interact and support customers while driving sales and ensuring a good customer service experience as our designated Customer Support Associate Proactively build rapport to ensure customer support and satisfaction Skills and Qualification of the Customer Support Associate High School Diploma or GED equivalent Previous experience as a Customer Sales Representative or Customer Support Representative Willingness to learn and grow customer service and sales skills is essential Communication skills Organisational and time management skills Problem solving skills with the ability to spot the root cause of customer issues Computer literate with the ability to use software & CRM tools Ready to grow your career as a Customer Support Associate? Apply now!
04/15/2026
Full time
At Sky Nova, we provide hands-on training, one-on-one coaching, and daily support to help team members build confidence, sharpen their skills, and grow into larger responsibilities. We are currently seeking a Customer Support Associate to support sales development while ensuring customers receive a positive, professional experience. In this role, you will represent AT&T by assisting customers with questions, service options, and account needs while identifying opportunities to drive sales. This position is ideal for individuals who enjoy working with people, problem-solving, and building trust through excellent customer service. The main function of the Customer Support Associate Answer customer questions regarding AT&T service offerings, plans, billing, and account information As our next Customer Support Associate you will assist customers throughout the sales and support process to ensure a seamless experience Escalate complex customer concerns to senior team members or internal departments when needed Work with the sales, customer service and technical teams to ensure a quality customer experience As a Customer Support Associate you will participate in ongoing training, learning sessions and service briefings to stay updated on plans and updates Interact and support customers while driving sales and ensuring a good customer service experience as our designated Customer Support Associate Proactively build rapport to ensure customer support and satisfaction Skills and Qualification of the Customer Support Associate High School Diploma or GED equivalent Previous experience as a Customer Sales Representative or Customer Support Representative Willingness to learn and grow customer service and sales skills is essential Communication skills Organisational and time management skills Problem solving skills with the ability to spot the root cause of customer issues Computer literate with the ability to use software & CRM tools Ready to grow your career as a Customer Support Associate? Apply now!