Job Description
Job DescriptionJob DescriptionWe are looking for a motivated and detail-oriented Customer Service Account Manager to join our team in Franklin, Tennessee. In this role, you will play a key part in ensuring customer satisfaction by managing orders, coordinating logistics, and maintaining clear communication with clients. The ideal candidate thrives in a fast-paced environment and is committed to delivering exceptional service.
Responsibilities:
• Oversee the fulfillment of customer orders, ensuring all requirements are met and promptly communicating updates to clients.
• Arrange transportation that aligns with customers' delivery expectations and timelines.
• Prepare and complete invoices and customs documentation for orders, ensuring timely delivery of paperwork to customers.
• Maintain effective communication with assigned accounts, addressing and resolving issues in a timely manner.
• Update and manage order tracking systems, providing regular updates on shipment status until delivery is complete.
• Identify opportunities for process improvements and implement solutions to enhance efficiency.
• Collaborate with internal teams to ensure a seamless customer experience.
• Handle additional duties and responsibilities as assigned to support the team.• Bachelor's degree and at least 2 years of experience in customer service or logistics, with international shipment experience preferred.
• Proficiency in Microsoft Office Suite, particularly advanced Excel skills.
• Strong attention to detail and organizational abilities.
• Excellent written and verbal communication skills.
• Proven ability to manage processes and prioritize tasks effectively.
• Demonstrated integrity, trustworthiness, and a customer-focused mindset.
• Comfortable communicating directly with all levels of management.
• Fluency in Spanish or a willingness to learn is considered a plus.
Responsibilities:
• Oversee the fulfillment of customer orders, ensuring all requirements are met and promptly communicating updates to clients.
• Arrange transportation that aligns with customers' delivery expectations and timelines.
• Prepare and complete invoices and customs documentation for orders, ensuring timely delivery of paperwork to customers.
• Maintain effective communication with assigned accounts, addressing and resolving issues in a timely manner.
• Update and manage order tracking systems, providing regular updates on shipment status until delivery is complete.
• Identify opportunities for process improvements and implement solutions to enhance efficiency.
• Collaborate with internal teams to ensure a seamless customer experience.
• Handle additional duties and responsibilities as assigned to support the team.• Bachelor's degree and at least 2 years of experience in customer service or logistics, with international shipment experience preferred.
• Proficiency in Microsoft Office Suite, particularly advanced Excel skills.
• Strong attention to detail and organizational abilities.
• Excellent written and verbal communication skills.
• Proven ability to manage processes and prioritize tasks effectively.
• Demonstrated integrity, trustworthiness, and a customer-focused mindset.
• Comfortable communicating directly with all levels of management.
• Fluency in Spanish or a willingness to learn is considered a plus.
About Robert Half