Job DescriptionJob Description
ESSENTIAL FUNCTIONS:
- Models and promotes both internally and externally the mission, philosophy and values of the company.
- Maintains confidentiality with regard to the information being processed, stored or accessed by the end-users on the network.
- Acquires, maintains and demonstrates current knowledge and competency.
- Performs workstation and mobile device administration and management.
- Performs user account management including password change, requests for domain access and various user applications.
- Provides daily internal applications, workstation, printer and peripheral help desk support in person, via telephone, help desk ticketing system, remote access and remote site visits.
- Demonstrates an active effort to foster and promote a team-oriented, collaborative environment.
- Organizes ideas and communicates information in a style appropriate to the audience and situation.
- Deploys workstations, endpoint software applications and OS and application updates using endpoint management and imaging applications.
- Maintains Technology inventory and software licensing and works with management to ensure effective procurement and disposal.
- Installs and performs minor repairs to desktops, laptops, printers and other peripherals as needed.
- Answers user inquiries regarding computer software or hardware operations to resolve problems.
- Develops knowledge base articles related to common usage of hardware and software in our environment for internal users.
- Confers with staff and management to recommend new system improvements, requirements or modifications as needed.
- Refers and coordinates warranty related hardware and software problems or defective products to vendors.
- Assists with application configuration/scripting, reports development, security and network projects and activities on an as needed/available basis.
- Performs other duties as assigned by Manager
EDUCATION and/or EXPERIENCE:
- Requires an Associate's degree or equivalent experience; 3-4 years customer software and/or hardware technical support or help desk experience preferred.
- Proficient with Microsoft Windows 11 operating systems, MS Office, and O365 suite of applications.
- Understanding of basic networking infrastructure.
- Basic knowledge of Microsoft Active Directory, MS Azure, VMware virtualization and Microsoft Exchange.
- Ideally1-3 years' experience with programming languages such as HTML and JavaScript.