Synergy Staffing

Job DescriptionJob Description ESSENTIAL FUNCTIONS: Models and promotes both internally and externally the mission, philosophy and values of the company. Maintains confidentiality with regard to the information being processed, stored or accessed by the end-users on the network. Acquires, maintains and demonstrates current knowledge and competency. Performs workstation and mobile device administration and management. Performs user account management including password change, requests for domain access and various user applications. Provides daily internal applications, workstation, printer and peripheral help desk support in person, via telephone, help desk ticketing system, remote access and remote site visits. Demonstrates an active effort to foster and promote a team-oriented, collaborative environment. Organizes ideas and communicates information in a style appropriate to the audience and situation. Deploys workstations, endpoint software applications and OS and application updates using endpoint management and imaging applications. Maintains Technology inventory and software licensing and works with management to ensure effective procurement and disposal. Installs and performs minor repairs to desktops, laptops, printers and other peripherals as needed. Answers user inquiries regarding computer software or hardware operations to resolve problems. Develops knowledge base articles related to common usage of hardware and software in our environment for internal users. Confers with staff and management to recommend new system improvements, requirements or modifications as needed. Refers and coordinates warranty related hardware and software problems or defective products to vendors. Assists with application configuration/scripting, reports development, security and network projects and activities on an as needed/available basis. Performs other duties as assigned by Manager EDUCATION and/or EXPERIENCE: Requires an Associate's degree or equivalent experience; 3-4 years customer software and/or hardware technical support or help desk experience preferred. Proficient with Microsoft Windows 11 operating systems, MS Office, and O365 suite of applications. Understanding of basic networking infrastructure. Basic knowledge of Microsoft Active Directory, MS Azure, VMware virtualization and Microsoft Exchange. Ideally1-3 years' experience with programming languages such as HTML and JavaScript.