Full Time Plumbing Service Dispatcher/CSR

Job Title: Full Time Plumbing Service Dispatcher/CSR
Location: Tampa, FL
Employee Type: Full-Time Non-Exempt
Minimum Experience: 2 Years

Job Description:

Remote / Hybrid Plumbing Dispatcher & Customer Service Representative
Tampa, FL (In-Office + Work From Home Flexibility)
Monday - Friday 9:00 AM - 5:00 PM
$18-$25/hour (based on experience & performance)

Join a 5-Star Team That Values You

Are you organized, dependable, and great with people? Do you thrive in a fast-paced environment where no two days are the same?

Premium Plumbing is growing, and we're looking for a motivated Dispatcher / CSR who wants more than just a job-you want a role where you can grow, contribute, and be part of a high-performing team.

Enjoy flexibility with a hybrid work-from-home opportunity after training and proven performance.

What You'll Do

• Answer incoming calls with professionalism, empathy, and confidence

• Schedule and dispatch technicians efficiently throughout the day

• Adjust appointments in real-time to keep operations running smoothly

• Communicate with technicians, customers, and management clearly and effectively

• Track jobs, audit bookings, and maintain accurate records in ServiceTitan & Schedule Engine

• Follow up with customers to ensure satisfaction and maximize booking opportunities

• Check all lead avenues daily (calls, online inquiries, and booking platforms) to ensure no opportunities are missed

Daily Responsibilities

• Monitor Schedule Engine dashboards and review call activity

• Ensure all eligible calls are properly booked (and recover missed opportunities)

• Follow up on overnight, after-hours, and incomplete calls

• Manage multiple systems at once while maintaining accuracy

• Coordinate technician schedules based on job progress and availability

• Handle emergency calls with urgency and professionalism

• Keep customers informed and confident during any schedule changes

What We're Looking For

• Dispatching and/or customer service experience (home service industry is a plus)

• Strong communication and organizational skills

• Ability to multitask and stay calm under pressure

• Tech-savvy and comfortable with multiple systems

• Positive attitude and strong problem-solving mindset

• Experience with ServiceTitan is a bonus (not required)

Schedule & Flexibility

• Primary schedule is Monday-Friday, 9:00 AM - 5:00 PM

• Additional hours, including evenings and weekends, may be available for those seeking extra hours or expanded schedules

Why You'll Love Working Here

• Competitive pay with room to grow based on performance

• Health, dental, and vision insurance

• 401(k) with company match

• Paid time off + holidays

• Work-from-home flexibility (hybrid role after training)

• Supportive, team-oriented culture

• Clear path for advancement

Ready to Join a Company That Values Excellence?

If you're looking for stability, growth, and a team that truly supports you-apply today and become part of Premium Plumbing's success story.

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