Customer Care Coor II

Job Description

Customer Service Representative

PGT Industries - A MITER Brands Company
Venice, FL
Day Shift Monday-Friday 7:30 AM - 4:00 PM
$ - $ per hour

Be the Voice That Makes the Difference

PGT Industries, a proud member of MITER Brands , is seeking a Customer Service Representative to join our Venice, FL team. In this role, you'll be a key point of contact for our customers-helping resolve warranty and non warranty issues, coordinating with internal teams, and ensuring every customer receives timely, accurate, and professional support.

If you enjoy helping people, solving problems, and working in a collaborative environment, this is a great opportunity to grow your customer service career with a well established manufacturing leader.

What You'll Do

Serve as the primary contact for customers within assigned accounts, handling both warranty and non warranty inquiriesAnswer incoming calls, respond to questions, and process requests accurately and efficientlyCoordinate with internal partners including Field Service, Sales, Plant Management, and Engineering to resolve order or product issuesFollow up with customers to ensure concerns are resolved and expectations are metProcess payment transactions with professionalism and confidentialityManage clerical and administrative tasks that support customer service operationsExpedite special requests to meet customer deadlinesMaintain a positive, flexible, and solution oriented approach when handling challenging situations

What We're Looking For

High school diploma or equivalentStrong phone presence with excellent listening and communication skillsAbility to manage a multi line phone system2-3 years of customer service or call center experience preferredDetail oriented with strong organizational skillsProficiency in Microsoft Word and ExcelSalesforce experience preferred, but not required

Why Join PGT Industries / MITER Brands

Consistent day shift schedule (no nights or weekends)Work with a respected, industry leading brandCollaborative, team oriented environmentOpportunity to build long term skills in customer service and cross functional supportBe part of a company that values quality, accountability, and customer satisfaction

What We Offer

Our benefits package includes coverage of your health, wealth, and wellness for you and your eligible spouse/dependents. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. Below is a list of benefits you will enjoy while working with our company.

- Three comprehensive Medical plan options

Prescription

Dental

Vision

- Company Paid Life Insurance

- Voluntary Life Insurance

- Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance

- Company-paid Short-Term Disability

- Company-paid Long-Term Disability

- Paid time off (PTO) and paid Holidays

- 401k retirement plan with company match

- Employee Assistance Program

- Teladoc

- Legal Insurance

- Identity Theft Protection

- Pet Insurance

- Team Member Discount Program

- Tuition Reimbursement

- Yearly Wellness Clinic

MITER Brands, also known as MI Windows and Doors, Milgard and PGT Industries are an equal-opportunity employer. The company does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information, or any other applicable legally protected category.