The Riggs Construction Technologies Product Support Specialist provides expert client support, training, and consulting for Trimble and Cat digital construction and machine control technologies. This role partners with clients, sales, and internal teams to ensure successful implementation, performance, and adoption of construction technology solutions that improve productivity and accuracy on jobsites.
Key Responsibilities
Serve as Trimble/Cat technology expert for machine control, grade control, and digital construction solutions
Lead system startups, commissioning, and operator training at client sites for on-machine technolgies
Provide client training on Trimble Business Center (TBC), WorksManager, WorksOS, VisionLink, etc
Work to identify new market segments and develop strategies for success (Drones, Mobile Scanning, Modeling Building)
Support new and existing clients with setup, troubleshooting, and optimization of software and machine technology
Verify system functionality and accuracy at delivery and during field support visits
Act as the primary technical liaison with manufacturer representatives to resolve application issues
Support sales efforts through demos, solution recommendations, quote review, and client consulting
Communicate technical issues, solutions, and improvement opportunities to SITECH/Riggs management
Continual train to stay current with emerging technologies in the rapidly changing market
Requirements:Qualifications
5-10 years of experience with GPS/machine control technology (Trimble preferred)
Strong understanding of construction processes and jobsite workflows
Ability to read and interpret construction plans and technical documentation
Experience with electrical and mechanical systems related to construction technology
Excellent verbal, written, and presentation skills
Strong problem-solving and client service abilities
Work well in a team environment and have a servant mentality both inside and outside the organization.
Be a process oriented individual
Valid driver's license and clean driving record
Live the Riggs Way and Follow the Traits of an Ideal Employee
Work Environment & Travel
Blended office and field role with regular client jobsite visits
Overnight travel expected approximately 1-5 nights per month
Physically active role requiring lifting (up to 25 lbs occasionally) and working around construction equipment
IMPORTANT INFORMATION
While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee is frequently required to climb or balance. The employee is occasionally required to sit or smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The employee is routinely lifting up to 20 pounds and occasionally lifting up to 50 pounds.
The employee is regularly exposed to moving mechanical parts and toxic or caustic chemicals. The employee is frequently exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; outside weather conditions; extreme cold and extreme heat. The employee is occasionally exposed to risk of electrical shock and vibration.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate with hearing protection required at times.
Overnight Travel could average 1-5 nights per month.
The Job description is subject to change by the employer as the needs of the employer and requirements of the job change.
EEO/AA
Exempt
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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