Customer Account Representative

Our company believes that access to reliable wireless service is a necessity. As a Customer Account Representative, you'll be on the front lines of community outreach, helping qualified and underserved individuals enroll in essential TruConnect telecom programs. This is a commission-based role designed for people who thrive in fast-paced, people-focused environments. The Company Behind every successful enrollment at Crescendo Consultings is a team that believes in rising together. Our culture is built on passion for community impact, professionalism in every interaction, and a collaborative spirit that ensures both our team members and the individuals we serve are set up for success from day one. What You'll Do as Customer Account Representative: Engage community members to enroll them in wireless assistance programs Conduct eligibility verification and guide individuals through the enrollment process Deliver clear, respectful, and accurate information tailored to diverse audiences Set up wireless services and ensure a smooth onboarding experience Maintain accurate enrollment records and compliance standards Consistently work toward individual and team performance goals What We're Looking For in a Customer Account Representative: Strong communication skills with a community-first mindset Comfort working directly with the public in outdoor or event-based settings Goal-oriented attitude suited for a performance-driven environment Ability to learn program guidelines and explain them clearly Reliable, professional, and self-motivated work ethic Team-oriented with a positive, solutions-focused approach Previous customer service, outreach, or sales experience is a plus