AT&T Customer Support Associate

At Ignite Solutions, we create impactful, people-first campaigns that deliver measurable results. Based in Westminster, CA, we believe in showing up, doing the work and building momentum through direct interaction. As part of our growing team, an AT&T Customer Support Associate plays a key role in bringing this vision to life by connecting with clients, supporting their needs and delivering exceptional service every day. As an AT&T Customer Support Associate, you'll be at the forefront of creating positive client experiences, assisting with inquiries, guiding customers through solutions and helping our business maintain its reputation. Every interaction as an AT&T Customer Support Associate is an opportunity to build trust, provide clarity and leave a lasting impression with clients. As an AT&T Customer Support Associate, you will: Directly respond to client inquiries about services, billing, accounts, and offerings, ensuring clarity and support. Use CRM systems to track client interactions, updates, and feedback to keep records organized and actionable. Escalate complex issues to senior or technical teams to maintain smooth resolutions. Collaborate with fellow B2B AT&T Customer Support Associates, technical and other customer service teams to deliver a consistent experience. Participate in ongoing training to stay informed on product updates and customer service tools. Assist with service adjustments, plan changes, renewals and account management. Support customers while building relationships that foster satisfaction and loyalty. The ideal AT&T Customer Support Associate will have: A high school diploma or GED. 1+ year of experience in customer service, client engagement or sales. Strong verbal and written communication skills. A detail-oriented approach with the ability to handle multiple requests efficiently. A customer-focused mindset and eagerness to provide supportive service. Comfortable using digital platforms to document interactions and maintain accurate records. Excellent customer service skills and the confidence to manage client interactions with professionalism. If you're ready to grow as an AT&T Customer Support Associate, make a meaningful impact for clients, and be part of a team that values consistent effort and direct engagement, join Ignite Solutions.