Job Description
AZ Marketing Inc., a sales and marketing firm, is hiring an Customer Experience Coordinator to deliver efficient Frontier Internet and TV consultations in Cypress. The Customer Experience Coordinator will streamline needs assessment, accelerate appropriate service matching, and coordinate rapid implementation, ensuring high-speed Internet tiers, TV bundles, and Wi-Fi coverage perform as promised. As an Customer Experience Coordinator, your sales training will focus on identifying the sweet spot of Internet speed tiers for modern households. The Customer Experience Coordinator will then provide efficient, solution-focused sales service that ensures every Orange County customer is equipped with reliable, high-speed Frontier Fiber. Responsibilities of the Customer Experience Coordinator Serve as the first point of contact for Frontier Internet and TV customers, delivering clear, professional responses that build trust. Guide customers through service options, positioning premium Internet tiers, TV bundles, and streaming add ons as tailored solutions. Support customers with basic troubleshooting steps that resolve common connectivity or streaming issues while reinforcing Frontier's sales credibility. Record customer needs and service updates to ensure consistent follow up and coordinated support across communities. Identify upsell opportunities by recommending complementary services such as whole home Wi Fi, streaming integrations, or premium channel packages. Partner with Customer Experience Coordinators to strengthen customer relationships, drive sales enrollments, and meet sales performance targets. Qualifications of the Customer Experience Coordinator High school diploma or GED preferred. Experience in customer experience or sales is a plus. Good at multitasking between customer needs and supporting the sales objectives. Calm and helpful under pressure, maintaining excellent customer experience. A genuine passion for creating smooth and friendly customer experiences while helping to drive sales.