Client Service Representative

3V Expansions, a strategic marketing firm committed to Frontier's expansion, seeks a Client Service Representative to serve as a knowledgeable ambassador in the Temecula region. The Client Service Representative fosters awareness and adoption of Frontier's solutions through informed, community-centered outreach. As a Client Service Representative, you will be instrumental in aligning Frontier's service delivery with community expectations. The Client Service Representative's expertise in our product suite will enable them to provide discerning guidance, ensuring families, seniors, and businesses receive connectivity solutions that are both appropriate and empowering. Why the Client Service Representative Role Matters While others see customer support, we see intelligence gathering . The Client Service Representative doesn't just answer queries, they gather the intelligence that sharpens our competitive edge and informs our next move. Key Responsibilities of the Client Service Representative Support households and community members with account setup, service enrollment, and plan selection for Frontier's fiber, wireless, and bundled solutions. Provide clear product information by explaining Frontier's connectivity options, addressing inquiries, and guiding residents toward the right fit. Strengthen engagement by documenting interactions in CRM systems, tracking outreach milestones, and capturing feedback to improve retention. Coordinate community initiatives to promote Frontier services, educate residents, and build local partnerships. Resolve service challenges by clarifying product features, troubleshooting basic issues, and escalating complex cases for timely resolution. Collaborate with internal teams to align messaging, uphold service standards, and deliver seamless customer experiences across Frontier's product suite. What We're Looking For in a Client Service Representative High school diploma or GED required; coursework in communications, business, or marketing preferred. Experience in customer support, retail, or sales is highly valued, especially within telecom or subscription based service environments. Highly organized, proactive, and collaborative, with a growth mindset and commitment to delivering exceptional community engagement and client satisfaction. Proficiency with CRM systems and digital tools to manage accounts, track outreach activities, and streamline workflows with accuracy and compliance. Ability to coordinate events, manage local partnerships, and inspire action within diverse community settings to expand Frontier's presence.