Job Description
F3 Innovations Inc., a marketing firm, is recruiting a Customer Experience Associate - Telecommunications- in Riverside. Your mission is to guarantee customers maximize value from their affordable home mobile service. The Customer Experience Associate - Telecommunications- masters plan setup and issue resolution using campaign protocols to cement lasting satisfaction As a Customer Experience Associate - Telecommunications-, you'll be a customer's partner in connectivity. Customer Experience Associate - Telecommunications- take the time to understand their needs, monitor their service to ensure it's working perfectly for their home, and are their dedicated link to our internal team to swiftly handle any paperwork or service snags. Key Responsibilities of the Customer Experience Associate - Telecommunications- Support customers through mobile device setup, wireless plan selection, and account activation using CRM workflows and approved service protocols. Monitor service usage, satisfaction metrics, and customer feedback to identify upgrade opportunities and reduce churn risk. Coordinate with internal teams to resolve service issues, documentation gaps, and provisioning delays across the mobile ecosystem. Maintain CRM accuracy by logging customer interactions, resolution timelines, and account health indicators for campaign visibility. Educate customers on mobile features, plan benefits, and connectivity tools to help them maximize service value and long-term satisfaction. Share customer insights and engagement trends to refine outreach strategies and improve mobile service delivery across residential territories. Minimum Qualifications of the Customer Experience Associate - Telecommunications- High school diploma or GED required; marketing, communications, or business coursework is a plus. Experience in customer support or account coordination-preferably in wireless, telecom, or subscription services. Strong communicator and problem-solver; helps customers make service decisions and supports campaign goals. CRM proficient; tracks satisfaction, retention forecasts, and performance metrics with clean, actionable data. Detail-oriented and self-driven; handles multiple support workflows in a fast-paced, goal-focused environment.