F3 Innovations, Inc

F3 Innovations Inc. needs a Customer Sales Assistant in Riverside to lead our customer engagement. You'll educate the community about wireless options-think of the Customer Sales Assistant as a matchmaker between people and perfect mobile plans! As a Customer Engagement Representative, you'll be a beacon of support in your community. Startin g with our program, the Customer Sales Assistant shines by organizing inclusive local events, nurturing partnerships, and being the kind and clear guide who helps neighbors discover the perfect mobile service for their home. Core Functions of the Customer Engagement Representative Launch targeted outreach initiatives to expand mobile service access across communities through structured engagement workflows. Educate individuals on wireless plans, smartphones, and bundled connectivity features aligned with lifestyle needs and service eligibility. Guide customers through enrollment, documentation review, and account activation using CRM platforms and approved mobile service protocols. Maintain CRM accuracy to track outreach impact, customer interactions, and activation milestones for campaign reporting and service forecasting. Build strategic partnerships with local organizations to extend campaign reach and support mobile access for underserved populations. Share engagement insights and community-level feedback to refine outreach strategies and improve mobile service delivery and retention. Education & Experience Needed for the Customer Sales Assistant High school diploma or GED required; coursework in communications, public relations, or marketing supports mobile outreach and campaign coordination. Experience in community engagement, public education, or structured outreach-preferably within wireless, nonprofit, or service-driven environments. Skilled in managing outreach workflows, maintaining CRM accuracy, and supporting customer satisfaction through organized follow-through and service tracking. Preferred Skills for the Customer Sales Assistant Clear communicator who builds trust and explains mobile service benefits with ease. Applies structured outreach to connect with residents and guide service enrollment. Uses data to spot service gaps and support long-term retention. Performs well in goal-driven campaigns with clear metrics and outreach targets.

F3 Innovations Inc., a marketing firm, is recruiting a Customer Experience Associate - Telecommunications- in Riverside. Your mission is to guarantee customers maximize value from their affordable home mobile service. The Customer Experience Associate - Telecommunications- masters plan setup and issue resolution using campaign protocols to cement lasting satisfaction As a Customer Experience Associate - Telecommunications-, you'll be a customer's partner in connectivity. Customer Experience Associate - Telecommunications- take the time to understand their needs, monitor their service to ensure it's working perfectly for their home, and are their dedicated link to our internal team to swiftly handle any paperwork or service snags. Key Responsibilities of the Customer Experience Associate - Telecommunications- Support customers through mobile device setup, wireless plan selection, and account activation using CRM workflows and approved service protocols. Monitor service usage, satisfaction metrics, and customer feedback to identify upgrade opportunities and reduce churn risk. Coordinate with internal teams to resolve service issues, documentation gaps, and provisioning delays across the mobile ecosystem. Maintain CRM accuracy by logging customer interactions, resolution timelines, and account health indicators for campaign visibility. Educate customers on mobile features, plan benefits, and connectivity tools to help them maximize service value and long-term satisfaction. Share customer insights and engagement trends to refine outreach strategies and improve mobile service delivery across residential territories. Minimum Qualifications of the Customer Experience Associate - Telecommunications- High school diploma or GED required; marketing, communications, or business coursework is a plus. Experience in customer support or account coordination-preferably in wireless, telecom, or subscription services. Strong communicator and problem-solver; helps customers make service decisions and supports campaign goals. CRM proficient; tracks satisfaction, retention forecasts, and performance metrics with clean, actionable data. Detail-oriented and self-driven; handles multiple support workflows in a fast-paced, goal-focused environment.