Full-Time Client Support Associate

Join Auvia, Inc., a firm dedicated to providing sophisticated sales and consulting services. As a Full-Time Client Support Associate, you will be the cornerstone of our in-person service delivery for Frontier. The Full-Time Client Support Associate's mandate will include facilitating client interactions, providing product and service support for Fiber 500, 1 Gig, and 2 Gig internet plans, and upholding professional standards. As a Full-Time Client Support Associate, you will facilitate onboarding, including serviceability verification, account setup, e-consent capture, self-install kit coordination, and activation support. In this Full-Time Client Support Associate role, you will serve as an advisor to customers on our suite of products and services, ensuring long-term customer satisfaction. Key Responsibilities of the Full-Time Client Support Associate Engage directly with customers to identify their needs, listen to their concerns, and recommend appropriate solutions Translate product features, pricing tiers, and eligibility criteria into clear enrollment pathways for customers. Coordinate account setup by validating documentation, confirming service availability, and managing activation timelines across service categories. Maintain CRM accuracy by logging customer preferences, service milestones, and follow-up actions to support retention and reporting. Resolve billing and service inquiries through digital and phone-based platforms with precision and brand-aligned professionalism. Analyze usage data and customer feedback to identify upsell opportunities and recommend tailored service enhancements. Minimum Qualifications of the Full-Time Client Support Associate High school diploma or GED; coursework in communications, business, or marketing is a plus! Previous experience in sales, customer service, or retail is preferred, but not required Skilled communicator with the ability to translate service features into clear enrollment pathways across internet, wireless, and bundled offerings. Proficient in CRM systems and digital workflow tools, with a focus on accurate data entry, milestone tracking, and campaign visibility. Self-motivated, adaptable, and focused on connecting users to high-speed internet and bundled solutions that match their usage needs.