Job Description
Description
:The Information Technology Customer Support Analyst will be responsible for providing technical support to end-users of IT systems and applications. The role involves diagnosing and resolving technical issues, providing guidance and training to end-users, and ensuring that all issues are resolved in a timely and effective manner. The Information Technology Customer Support Analyst will also be responsible for documenting support requests and maintaining accurate records of support incidents.Education: • Preferred: Bachelor's degree in Computer Science, Information Technology, a related field. Experience: • Required: 3 years of experience in IT customer support or related field, with a focus on end-user support and troubleshooting OR Bachelor's degree in Computer Science, Information Technology, a related field. Skills: • In depth knowledge of a variety of IT systems, software, and hardware. • Identifies and implements improvements in service desk processes to enhance efficiency and effectiveness. • Assist junior analysts, providing guidance, and helping with their professional development. • Participates in strategic initiatives related to service desk management. Licensure/Certification/Registration: N/A
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