CoxHealth

Description :The Director of Marketing Strategy and Operations is a key member of the Marketing and Communications leadership team, responsible for leading the development and execution of comprehensive, data-driven marketing strategies that drive growth, support patient acquisition, and enhance the CoxHealth brand. This role serves as a strategic partner to service line leaders, physicians, and internal stakeholders, ensuring that marketing efforts are aligned with health system priorities and deliver measurable results. Reporting to the Vice President of Marketing and Communications, the Director co-manages the department's operational infrastructure-including the marketing budget, contracts, agencies, and key platforms (CRM, media, and more)-while also overseeing a growing team of strategic marketers. This leader is accountable for fostering a high-performance team culture grounded in mentorship, innovation, collaboration, and accountability. Key Responsibilities Strategic Marketing Leadership: Leads system-wide marketing strategy development across service lines, working closely with clinical leaders and business units to align marketing initiatives with patient acquisition and growth goals. Collaborates with the VP of Marketing and Communications to implement marketing strategies that reflect organizational priorities and drive brand reputation. Oversees integrated campaigns and brand activations, ensuring coordination across digital, creative, brand, and communications teams. Team Leadership and Development: Manages and mentors a high-performing marketing strategy team, setting clear goals, developing talent, and promoting a growth-oriented team culture. Fosters strong cross-functional collaboration across departments to ensure seamless execution and consistent messaging across all touchpoints. Operational Oversight: Co-manages the department's marketing budget, ensuring efficient allocation of resources to support strategic initiatives and measurable outcomes. Oversees vendor relationships, including those related to CRM, strategy, paid media, and research. Manages contracts, scopes of work, and ongoing performance. Data-Driven Decision Making: Supports the development and implementation of marketing analytics and performance dashboards to monitor and optimize campaign outcomes. Leverages consumer insights, market trends, and internal data to inform strategic planning and tactical execution. Brand Experience and Activation: Supports high-impact brand campaigns and system-wide activations that enhance visibility, reputation, and patient trust. Partners with the Brand and Creative Director and other functional leads to elevate the brand experience across all platforms and community-facing initiatives. System Awareness and Agility: Maintains close awareness of organizational goals, operational shifts, and emerging service line priorities to ensure marketing remains responsive and aligned with system strategy. Acts as a liaison between marketing and clinical/service line leaders, translating clinical goals into compelling marketing strategies.Education Required: Bachelor's degree in marketing, advertising, communications or related field Experience: Required: 5 years of relevant experience; 8 preferred. Previous account management and leadership experience preferred. Skills: • Familiarity with Microsoft Office suite • Experience with project management software, preferably FileMaker Pro • Experience balancing multiple projects and deadlines in a fast-paced environment • Strong written and verbal communication skills. • Experiencing guiding and working with agencies • Experience working across a complex health system • Strong Understanding of marketing performance metrics Licensure/Certification/Registration: N/A

Description :• Job Summary Has a basic knowledge of all office functions and is responsible for completing work assignments efficiently resulting in the desired reduction of outstanding accounts receivable. Handling patient inquiries regarding their medical bills, addressing concerns about charges, explaining billing statements, assisting with payment plans and payments, following up on outstanding balances, and resolving any billing discrepancies while maintaining a high level of Customer Service and adhering to HIPAA regulations. Respond to incoming calls from patients regarding billing questions, concerns about their statements and payments and payment arrangements. Clearly explaining complex medical billing terms and break down charges on patient statements. Investigate and address billing discrepancies, claim denials, or errors on patient accounts. Update patient information and billing details and noting accurately within the billing systems. Provide information about insurance benefits, copays, deductibles, and out of pocket costs. Adhere to HIPAA privacy guidelines when handling patient medical information. • Job Requirements Education Required: High School diploma or equivalent Experience Preferred: 1 year business office experience Skills Excellent communication skills: Ability to clearly explain complex medical billing concepts to patients in a friendly and understandable manner. Strong customer service ethic: commitment to providing excellent customer service to patients, even when dealing with difficult situations. Attention to detail: accuracy in date entry and handling sensitive patient information. Problem-solving Skills: Ability to identify and resolve billing issues efficiently Basic computer proficiency: familiarity with billing software and navigating electronic health records Licensure/Certification/Registration N/AEducation: Required: High School Diploma or Equivalent Experience: Preferred: 2 years customer service or prior experience with third party payers Skills: Understanding of medical terminology Excellent verbal and written communication skills Organized and attentive to detail Licensure/Certification/Registration: N/A

Description :The Business Intelligence Analyst position identifies, manages, and provides actionable insights related to the data and analytic needs of CoxHealth such as data modeling, business analytics, and data visualization/enhancement services. It supports, influences, and challenges business decisions with data, as well as timely and insightful analysis. It is responsible for the management of business analytic processes and strategies such as: data integration, operational reporting (ad-hoc and analysis), dashboards, and data mining. Determines reporting and analytics needs for various programs and initiatives, and creates customized dashboard and performance metrics/reports related to all aspects of healthcare. Collaborates with stakeholders to design, create, test, and implement analytic tools (databases, extracts, reports, dashboards, etc.) that support enterprise needs. With a strong focus on customer service, innovation, and the delivery of the highest quality work product, the position requires strong technical, critical thinking, project management, and interpersonal skills Education: Required: Bachelor's degree in Computer Information Systems, Business Administration degree, or a related field OR 8 years' experience in IT or Computer Science Experience: Required: Minimum of 4 years' experience performing data analysis on clinical and financial information. Skills: Strong knowledge of SQL and data extraction tools. Experience using industry standard BI, statistical, and analytical tools and technologies such as Power BI and Business Objects. Working knowledge of complex database design and concepts. Ability to design, write, maintain, and support complex dashboards, queries, extracts, and reports utilizing various reporting tools and data sources. Demonstrates careful attention to detail and the ability to work independently. Serves as a resource for identification of potential clinical or financial performance improvement activities by identifying and communicating opportunities discovered/identified during analysis. Prepares clear and well-organized project-specific documentation to reflect analytic methods used, key decision points, caveats, etc. with sufficient detail to support comprehension and replication of the analysis. Consistently performs validation checks to ensure accuracy of reports and data. Excellent systematic problem solving skills. Licensure/Certification/Registration: N/A

Description :A Teacher is responsible for helping maintain a safe and healthy learning environment, to promote the positive development of all children. Helps Lead Teachers plan, direct or coordinate the academic and nonacademic activities of the children in our care. Helps teach and carry out learning objectives for all ages and/or classrooms. Greets parents and children at drop off/pick up. Helps with many daily tasks such as, diapers/potty training, laundry, cleaning tables, chairs, diapering areas before and after each use, and toys at naptime and/or the end of each day, stocks supplies for next day. Knows and complies with keeping state mandated child/ staff ratios and all other state, federal and Accreditation regulations. Overview of Unit/Department We are looking for individuals who are passionate about helping children reach their milestone goals. If you are a dynamic teacher who loves working with children 6 weeks through 12 years of age, who enjoys seeing children reach their full potential and thrive, we are searching for you. If you want to work with a team that fosters a culture of continual Early Childhood growth and learning, apply to join our team of professional, enthusiastic teachers. Education: Required: Minimum of 6 college hours at an accredited college or university (if hired prior to 7/30/2018, 3 college hours in early childhood education is required) OR obtain MOA Educational Wavier prior to being in child staff ratios alone and maintain throughout employment OR Current CDA credential (Child Development Associate Credential) Preferred: College hours related to early childhood education Experience: Preferred: 1-2 Years Related Experience Skills: Excellent verbal and written communication skills. Excellent time management, interpersonal, communication, organization, prioritizing, decision-making and planning skills. Able to perform in highly stressful situations, including, high volume times such as morning drop off times and during overlap (start of 2nd shift) drop off/afternoon pickup times. Health Screening required. Successful annual clearance from Family Care Safety Registry. An annual TB test required. At least 18 years of age. Initial T-Dap Immunization Licensure/Certification/Registration: Required: Must obtain Heartsaver Pediatric CPR/FA/AED certification within 30 days of hire

Description :The Social Media and Digital Reputation Specialist is a key member of the Corporate Communications team, responsible for leading CoxHealth's social presence and digital reputation practice. This role leads all organic social media strategy and execution, community management, and paid boosting on owned channels, with a strong focus on visibility, engagement, and reputation performance. The position also supports systemwide review and ratings programs, executive and employee advocacy efforts, blog content strategy, and the advancement of social listening and digital intelligence-collaborating cross-functionally to ensure alignment, elevate best practices, and strengthen CoxHealth's broader digital ecosystem. The person in this role will serve as a bridge between Communications and Marketing, ensuring that reputation-driven content, social strategy, and review performance align with broader brand, marketing, and stakeholder goals. They will work with external partners, agencies, and vendors to support digital reputation goals and lead related data and analytics as it pertains to reputation, helping guide decision-making, identify trends, and strengthen CoxHealth's overall digital presence and public perception. Key Responsibilities: Social & Reputation Strategy / Execution Develop, own, and execute the organic social media strategy across platforms (Facebook, Instagram, LinkedIn, X/Twitter, TikTok, etc.) with a reputation-first lens. Lead paid boosting / promotion of reputation-centric content (e.g. press releases, community stories, physician achievements) on owned social channels. Support reputation and review management: partner with external vendor / agency to monitor and respond to third-party reviews; implement strategies to acquire verified patient/physician reviews, manage star ratings, and maintain listings across healthcare / consumer platforms. Design and lead a social listening / digital intelligence capability to monitor sentiment, trending themes, and issues related to CoxHealth and healthcare more broadly. Oversee analytics and reporting for social and reputation programs-tracking engagement, sentiment shifts, review volume and quality, response times, reach, and content amplification. Executive & Employee Advocacy Support the development and execution of the executive team's social presence, providing content guidance, coaching, and governance. Build and scale an employee advocacy program-equipping, training, curating, and governing employee-generated content to amplify brand reach. Digital Content & Blogging / SEO Collaboration Collaborate with SEO, content, marketing, and physician stakeholders to evolve the CoxHealth blog as a strategic channel-content ideation, governance, optimization, and promotion (both organic and paid). Ensure blog content is integrated into social/reputation pipelines, amplifying physician voices, patient stories, expertise, and system announcements. Ensure alignment and consistency between communications content and marketing campaigns-so that reputation efforts and marketing efforts reinforce one another rather than working at cross purposes. Cross-functional Partnership & Governance Partner closely with Marketing, Digital, Brand, Clinical, and Operations teams to ensure social/reputation strategy is aligned with system priorities, brand guidelines, and marketing objectives. Serve as the internal point of contact for digital reputation matters (review escalations, media queries, social crises) with escalation to communications leadership when needed. Define social/reputation governance, approval workflows, guidelines, and policies to maintain brand integrity, regulatory compliance (e.g. HIPAA, patient privacy), and messaging consistency. Manage the relationship with external agencies/vendors for reputation monitoring, response, and review generation efforts-setting direction, overseeing deliverables, and optimizing performance. Education Required: Bachelor's degree in Communications, Public Relations, Marketing, Journalism, or a related field. Experience Preferred: 5+ years of experience in social media, reputation management, digital communications, paid media, or similar roles-ideally with exposure to healthcare, health systems, or regulated environments. Skills Strong proficiency in social media platforms, boosted content strategies, social listening tools, and digital intelligence platforms.Experience with analytics and reporting: able to define metrics, build dashboards, interpret results, and iterate based on data.Familiarity with social media technology (Sprinklr, Hootsuite, Sprout etc.)Demonstrated experience owning and scaling reputation / review management programs (monitoring, response, review acquisition) across consumer platforms.Experience leading or mentoring peers or cross-functional contributors (coaching, performance feedback, capability building).Ability to manage multiple concurrent projects and stakeholders, in a fast-paced, matrixed environment.Excellent verbal and written communication skills; able to distill complex medical or operational topics into audience-appropriate content.Understanding of SEO and content optimization principles (especially in a healthcare context).High comfort in working with external vendors/agencies and managing contracts, deliverables, and accountability.Familiarity with compliance constraints (e.g. HIPAA, advertising rules, patient privacy) in communications and digital content.

Description :The Food & Nutrition Services Manager is responsible/accountable for leading and managing retail, Food and Nutrition Services. Overseas, plans, directs, implements, supervises and evaluates the food production, retail and clinical operations of the Food and Nutrition Services Department to provide the highest level of quality and service. Leads quality improvement initiatives to support departmental and organizational goals. Develop and provide educational programs for clients, students, employee and community audiences. Education: Required: Bachelor's Degree in related field and Completion of an ACEND approved dietetic internship or coordinated undergraduate program Preferred: Plan of study for MS completion or a Master's degree in nutrition, dietetics or related field Experience: Preferred: Previous supervisory and management experience and 2 years of experience in a healthcare setting. Skills: Excellent communication skills Computer skills (be able to effectively use Microsoft office) Able to follow direction and work well as a team player Able to multitask, be flexible to change, and possess critical thinking skills Licensure/Certification/Registration: Required: Registered Dietitian with State Licensure. Required: Maintains registration with Commission on Dietetic Registration of Academy of Nutrition and Dietetics. Preferred: Maintains Certified Diabetes Educator certification

Description :Job Summary • The Boiler Operator II is responsible for proficient maintenance related to HVAC and mechanical systems, electrical and plumbing, and safety inspections. This position will monitor, maintain, and inspect boiler steam, condensate systems, chiller systems, booster pumps, tube stations, elevators, as well as serve as dispatch for the Computer Maintenance Management Software (CMMS). Responds to work requests timely and professionally and is able to complete work assignments. The Boiler Operator II may be required to work nights, weekends, holidays, and overtime as necessary and approved by the Supervisor. Job Requirements • Education Required: High School Diploma or Equivalent Preferred: Trade School in the mechanical fields • Experience Required: At least three years prior boiler/chiller/mechanical work or related experience. • Skills Proficient communication skills. Ability to prioritize workload. Proficient skills necessary to find solutions to equipment malfunctions and initiate necessary repairs. Proficient knowledge of the safe operation of all tools used in the performance of duties. Proficient knowledge to read and interpret blueprints and schematics for repairs to building equipment and structure. Proficient knowledge of regulatory requirements governing fire alarm systems, HVAC systems, electrical, plumbing, life safety systems and building repairs. Demonstrates proficient technical skills for the repair and general maintenance of facilities in the following areas: Plumbing and fixtures Electrical wiring, devices, lighting and motors Heating, ventilation and air conditioning, and cooling towers Steam and boilers Pressure vessels and associated equipment Generators Medical gas and vacuum Refrigeration units and ice machines Air compressors and refrigerated air dryers Air handlers, fans, and heat wheels Chilled water and condenser pumps • Licensure/Certification/Registration Required: Active Driver's License Preferred: STI Fire Stop Certified (provided by Cox yearly if not already certified) Preferred: State License for Boiler Operator and/or some form of MEP Certification from an accredited trade school. Such examples include but are not limited to Vatterott College and Ozarks Technical Community College. Preferred: Operation of a fork-liftEducation: Required: High School Diploma or Equivalent Preferred: Trade School in the mechanical fields Experience: Required: At least three years prior boiler/chiller/mechanical work or related experience. Skills: Proficient communication skills. Ability to prioritize workload. Proficient skills necessary to find solutions to equipment malfunctions and initiate necessary repairs. Proficient knowledge of the safe operation of all tools used in the performance of duties. Proficient knowledge to read and interpret blueprints and schematics for repairs to building equipment and structure. Proficient knowledge of regulatory requirements governing fire alarm systems, HVAC systems, electrical, plumbing, life safety systems and building repairs. Demonstrates proficient technical skills for the repair and general maintenance of facilities in the following areas: • Plumbing and fixtures • Electrical wiring, devices, lighting and motors • Heating, ventilation and air conditioning, and cooling towers • Steam and boilers • Pressure vessels and associated equipment • Generators • Medical gas and vacuum • Refrigeration units and ice machines • Air compressors and refrigerated air dryers • Air handlers, fans, and heat wheels • Chilled water and condenser pumps Licensure/Certification/Registration: Required: Active Driver's License Preferred: STI Fire Stop Certified (provided by Cox yearly if not already certified)

Description :The Liability Risk Manager reports to the Administrative Director of Insurance and Risk Management and provides day-to-day management and strategic oversight of the healthcare system's claims and liability matters. This role is responsible for directing the full lifecycle of professional liability, medical malpractice, general liability, workers' compensation, and other high-risk claims, including investigation, evaluation, litigation management, resolution, and closure. The Liability Risk Manager leads complex and high-exposure matters; assesses legal liability, causation, damages, and trial risk; establishes, monitors, maintains, and justifies claim reserves; and ensures timely reporting and coordination with insurers, excess carriers, and reinsurers. Serving as the primary liaison with defense counsel, internal legal teams, paralegals, providers, and operational leaders, the role provides strategic oversight of litigation activities, including discovery management, motion practice, settlement negotiations, mediation, and trial preparation, while protecting the organization's legal, financial, and reputational interests. The Liability Risk Manager collaborates closely with Legal, Patient Safety, Regulatory Affairs, Medical Staff Quality, Compliance, Patient Experience, Security, Patient Financial Services, clinical partners, and leadership to identify trends, manage potentially compensable events, support disclosure and resolution efforts, and implement system-wide risk mitigation strategies. Through data analysis, education, and multidisciplinary collaboration, this role promotes fiscal responsibility and a culture of safety, accountability, and continuous improvement across the healthcare system.Education:Required: Bachelor's DegreePreferred: JD, Healthcare Degree (e.g., RN, BSN, MHA)Experience:Required: 5 years of professional liability claims experiencePreferred: Experience in medical risk management, claims management, or litigationSkills:Strong understanding of medical malpractice and general liability claims processes.Familiarity with healthcare operations, clinical risk, and patient safety principles.Excellent analytical, organizational, and problem-solving skills.Excellent investigative and research skills.Ability to think critically and objectively in high pressure situations.Ability to communicate effectively and professionally with clinicians, executives, legal counsel, insurers, and external stakeholders, both verbally and in writing.Excellent judgment skills.Extraordinary attention to detail.High level of discretion and capability to manage sensitive and confidential matters.Proficiency with claims management systems and data analysis tools.Licensure/Certification: Preferred: JD, RN, CPHRM, ARM, CPCU, CPHQ

Description :Additional Information About the Position for Qualified Candidates • Up to $10,000 Sign-On Bonus • Up to 80 hours of front-loaded Paid Time Off • Up to $3,000 Relocation bonus • Clinical Ladder up to $5,000 Job Summary Speech-language pathologists assess, diagnose, treat, and help to prevent communication and swallowing disorders in patients. Develop or implement treatment plans for problems such as stuttering, delayed language, swallowing disorders, or inappropriate pitch or harsh voice problems, based on own assessments and recommendations of physicians, psychologists, or social workers. Job Requirements Education • Required: Graduate of a Speech Pathology Program • Preferred: Masters or Doctorate from an accredited Speech Pathology Program Experience • Preferred: 1 year experience Skills • Good clinical expertise, communication skills, human relations skills and organizational skills required • Self-motivated individual who can work independently with little direct supervision required • Has demonstrated interest in professional growth by attendance at continuing education workshops, and applications of new principles and/or techniques. • Must have good communication skills and a positive attitude Licensure/Certification/Registration • Required: Missouri License of Speech Therapy • Must obtain BLS within 90 days • Preferred: Certificate of Clinical Competence (CCC) or be eligible Education: Required: Master's Degree in Speech Pathology/Communicative Disorders and Sciences Experience: Preferred: Prior one year hospital/health care related experience Skills: Good clinical expertise, human relations skills and organizational skills required. Self-motivated individual who can work independently with little direct supervision required Has demonstrated interest in professional growth by attendance at continuing education workshops, and applications of new principles and/or techniques. Must have good communication skills and a positive attitude Licensure/Certification/Registration: Required: License of Speech Therapy active in the state of Missouri, CCC or CFY candidate

Description :The MA III performs administrative duties that might include, answering phones, scheduling appointments, and data entry in medical records under the direct supervision of a supervisor or provider. Clinical duties will include measuring and recording vital signs, collecting demographics or medical information including review of medication list, preparing patients for examination, cleaning rooms and equipment and stocking supplies. This position will involve the administration of medications. Education: Required: High School Diploma or Equivalent Required effective 9/1/20: Graduated from or Completion of a formal MA training program that included pharmacology class, anatomy/physiology, the basics of medication administration, and completion of a clinical externship. Experience: Required: None Preferred: Previous experience in work that involved direct contact with people Preferred: Previous experience in health care setting, particularly in an ambulatory clinic setting Skills: Excellent verbal and written communication skills. Able to work independently and collaboratively in a team. Carry out delegated tasks under supervision of a provider. Proficient Computer skills Licensure/Certification/Registration: Required:Certification or Registration from a CoxHealth approved certification program: CMA/AAMA, RMA/AMT, CCMA/NHA, NRCMA/NAHP, NCMA/NCCT, RMA/AAMP.

Description :The Patient Financial Navigator (PFN) assists patients and/or families in accessing a variety of financial resources by evaluating the financial situation of uninsured or under-insured patients in accordance with regulatory compliance while maintaining patient confidentiality and dignity. The Patient Financial Navigator determines eligibility for financial assistance or any available payer/assistance source and provides necessary assistance to enroll in available government programs or other assistance. The PFN answers questions of patients and family members regarding their insurance, verifying insurance coverage and eligibility, provides estimates of financial responsibility. The PFN liaisons with Patient Financial Services and the Care Management team to ensure maximum cash flow and reimbursement for the hospitals and acts as an advocate for the patient in resolving patient liability.Education: Required: High school diploma or equivalent Preferred: One year of advanced education or special training Experience: Required: 1-2 years customer service experience, preferably in healthcare or insurance industry Skills: Excellent verbal and written communication skills Must demonstrate the ability to utilize skills to inspire teamwork, quality, accountability, and ownership among the team Able to work effectively independently and collaboratively with a team Self-starter Critical thinking skills required Proficient in using computers and computer systems including Microsoft Word and Excel Ability to multi-task and have attention to detail Familiar with the insurance industry and collection process Licensure/Certification/Registration: Required: Within 90 Days of hire, employee must obtain their Certified Application Counselor (CAC) Certified Healthcare Access Associate (CHAA) preferred