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Executive Human Resources Business Partner (Hybrid/Remote)
University of Massachusetts Amherst Amherst, Massachusetts
Job no: 528404 Work type: Staff Full Time Location: UMass Amherst Department: Human Resources Union: Non-Unit Exempt Categories: Human Resources About UMass Amherst The flagship of the Commonwealth, the University of Massachusetts Amherst is a nationally ranked public land-grant research university that seeks to expand educational access, fuel innovation and creativity, and share and use its knowledge for the common good. Founded in 1863, UMass Amherst sits on nearly 1,450-acres in scenic Western Massachusetts and boasts state-of-the-art facilities for teaching, research, scholarship, and creative activity. The institution advances a diverse, equitable, and inclusive community where everyone feels connected and valued-and thrives, and offers a full range of undergraduate, graduate and professional degrees across 10 schools and colleges, and 100 undergraduate majors. We believe every member of our university community can contribute to our ongoing success by striving for the highest level of excellence as we seek breakthrough solutions to mounting environmental, social, economic, and technological challenges in our world. Job Summary UMass Amherst is seeking an experienced and strategic Executive HR Business Partner (HRBP) to provide leadership and direction to a team of HR Business Partners who support assigned colleges and administrative units across the University. Reporting to the Senior Director for HR Embedded Services, the Executive HRBP plays a critical role in delivering high-impact HR services that align talent strategy with the University's academic and operational priorities. This position serves as a senior advisor to institutional leaders while coaching and developing HRBPs in their work as strategic consultants. The Executive HRBP collaborates with Centers of Excellence (COEs) across Compensation & Talent Acquisition, Employee Engagement, Labor Relations, and Total Rewards to deliver integrated HR solutions and drive change across a complex, unionized higher education environment. Essential Functions Strategic HR Leadership Serve as a senior HR advisor to assigned deans, department heads, and administrative leaders, providing guidance on workforce strategy, organizational design, talent planning, and change management.Partner with senior leadership to understand unit goals and challenges and align HR solutions that advance institutional strategy.Promote a culture of inclusion, accountability, engagement, and continuous improvement across all assigned areas. Team Supervision & Development Lead, coach, and develop a team of 4-6+ HR Business Partners who serve assigned academic and administrative units.Provide direction, feedback, and support to ensure consistency, quality, and impact of HRBP service delivery across the university.Manage workload distribution and ensure appropriate coverage for portfolios and strategic initiatives. Talent Management & Workforce Planning Partner with units to develop and implement workforce and succession plans aligned with current and future talent needs.Collaborate with Employee Engagement and Talent Development teams to assess leadership bench strength and identify development opportunities.Facilitate talent reviews and consult on job architecture, promotions, and organizational structure. Employee & Labor Relations Lead and support the HRBP team in managing all aspects of employee relations, including performance management, corrective actions, workplace concerns, grievance handling, and policy interpretation.Ensure HRBPs provide consistent and effective ER guidance to supervisors and employees, with routine matters handled by HRBP I/II roles and complex or high-risk issues escalated to HRBP III/senior HRBPs or the HRBP Lead.Foster a proactive and solutions-focused ER approach that promotes accountability, inclusion, and employee engagement.Collaborate with the Labor Relations COE on matters involving collective bargaining agreements, formal grievances, and union engagement, ensuring alignment between employee relations actions and contractual obligations.Support HRBPs in partnering effectively with the Labor Relations COE for issues that intersect both ER and LR scopes. Organizational Design & Change Management Lead or consult on organizational assessments, restructures, and change initiatives, ensuring alignment with institutional priorities and financial sustainability.Provide guidance on job redesigns, spans of control, and reporting structures to improve operational effectiveness. HR Program Implementation Serve as a liaison between Embedded Services and HR COE's to ensure seamless implementation of HR programs (e.g., performance management, engagement surveys, merit increases).Monitor trends, assess impact, and recommend improvements to HR programs and policies based on stakeholder feedback and institutional needs. Other Functions Perform other duties as assigned. Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure) Bachelor's degree in Human Resources, Organizational Development, Business Administration, or related field. More than ten (10) years of progressive HR experience, including at least five (5) years of people leadership or team management experience. Demonstrated experience as a strategic HR Business Partner or HR leader supporting senior-level clients. Strong knowledge of workforce planning, employee relations, performance management, and organizational design. Experience navigating a complex, matrixed, or unionized environment. Strategic thinking skills with proven ability to lead change and align HR services with organizational goals. Exceptional communication, influence and relationship building skills. Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure) Master's degree in Human Resources, Labor Relations, Public Administration, or related field. Higher education or public-sector experience. Working knowledge of collective bargaining agreements and labor relations practices. Experience supervising or mentoring HR professionals. Active HR certification (i.e. PHR, SHRM-CP.) Physical Demands/Working Conditions Typical Office Environment. Work Schedule Monday through Friday 8:30 AM - 5:00 PM. This position has the opportunity for a hybrid work schedule, which is defined by the University as an arrangement where an employee's work is regularly performed at a location other than the campus workspace for a portion of the week. As this position is non-unit, it is subject to the terms and conditions of the University of Massachusetts Board of Trustees Non-Unit (Professional/or Classified) Employee Personnel Policy. This position has the opportunity for a remote work schedule, which is defined by the University as an arrangement where the employee's work location is to work from a site other than the UMass Amherst campus. As this position is non-unit, it is subject to the terms and conditions of the University of Massachusetts Board of Trustees Non- Unit (Professional/or Classified) Employee Personnel Policy. Salary Information Level 34 Exempt Hiring Ranges. Special Instructions to Applicants Along with the application, please submit a resume and cover letter. References will be checked at the finalist stage. Please be prepared to provide contact information for three (3) professional references. Early applications are encouraged. The University of Massachusetts Amherst welcomes all qualified applicants and complies with all state and federal anti-discrimination laws. Advertised: Sep 5 2025 Eastern Daylight Time Applications close: Nov 5 2025 Eastern Standard Time Whatsapp Facebook LinkedIn Email App if (typeof SocialShareKit != 'undefined') SocialShareKit.init( forceInit: true, reinitialize: true, selector: '.social-share-kit .ssk' );
09/13/2025
Full time
Job no: 528404 Work type: Staff Full Time Location: UMass Amherst Department: Human Resources Union: Non-Unit Exempt Categories: Human Resources About UMass Amherst The flagship of the Commonwealth, the University of Massachusetts Amherst is a nationally ranked public land-grant research university that seeks to expand educational access, fuel innovation and creativity, and share and use its knowledge for the common good. Founded in 1863, UMass Amherst sits on nearly 1,450-acres in scenic Western Massachusetts and boasts state-of-the-art facilities for teaching, research, scholarship, and creative activity. The institution advances a diverse, equitable, and inclusive community where everyone feels connected and valued-and thrives, and offers a full range of undergraduate, graduate and professional degrees across 10 schools and colleges, and 100 undergraduate majors. We believe every member of our university community can contribute to our ongoing success by striving for the highest level of excellence as we seek breakthrough solutions to mounting environmental, social, economic, and technological challenges in our world. Job Summary UMass Amherst is seeking an experienced and strategic Executive HR Business Partner (HRBP) to provide leadership and direction to a team of HR Business Partners who support assigned colleges and administrative units across the University. Reporting to the Senior Director for HR Embedded Services, the Executive HRBP plays a critical role in delivering high-impact HR services that align talent strategy with the University's academic and operational priorities. This position serves as a senior advisor to institutional leaders while coaching and developing HRBPs in their work as strategic consultants. The Executive HRBP collaborates with Centers of Excellence (COEs) across Compensation & Talent Acquisition, Employee Engagement, Labor Relations, and Total Rewards to deliver integrated HR solutions and drive change across a complex, unionized higher education environment. Essential Functions Strategic HR Leadership Serve as a senior HR advisor to assigned deans, department heads, and administrative leaders, providing guidance on workforce strategy, organizational design, talent planning, and change management.Partner with senior leadership to understand unit goals and challenges and align HR solutions that advance institutional strategy.Promote a culture of inclusion, accountability, engagement, and continuous improvement across all assigned areas. Team Supervision & Development Lead, coach, and develop a team of 4-6+ HR Business Partners who serve assigned academic and administrative units.Provide direction, feedback, and support to ensure consistency, quality, and impact of HRBP service delivery across the university.Manage workload distribution and ensure appropriate coverage for portfolios and strategic initiatives. Talent Management & Workforce Planning Partner with units to develop and implement workforce and succession plans aligned with current and future talent needs.Collaborate with Employee Engagement and Talent Development teams to assess leadership bench strength and identify development opportunities.Facilitate talent reviews and consult on job architecture, promotions, and organizational structure. Employee & Labor Relations Lead and support the HRBP team in managing all aspects of employee relations, including performance management, corrective actions, workplace concerns, grievance handling, and policy interpretation.Ensure HRBPs provide consistent and effective ER guidance to supervisors and employees, with routine matters handled by HRBP I/II roles and complex or high-risk issues escalated to HRBP III/senior HRBPs or the HRBP Lead.Foster a proactive and solutions-focused ER approach that promotes accountability, inclusion, and employee engagement.Collaborate with the Labor Relations COE on matters involving collective bargaining agreements, formal grievances, and union engagement, ensuring alignment between employee relations actions and contractual obligations.Support HRBPs in partnering effectively with the Labor Relations COE for issues that intersect both ER and LR scopes. Organizational Design & Change Management Lead or consult on organizational assessments, restructures, and change initiatives, ensuring alignment with institutional priorities and financial sustainability.Provide guidance on job redesigns, spans of control, and reporting structures to improve operational effectiveness. HR Program Implementation Serve as a liaison between Embedded Services and HR COE's to ensure seamless implementation of HR programs (e.g., performance management, engagement surveys, merit increases).Monitor trends, assess impact, and recommend improvements to HR programs and policies based on stakeholder feedback and institutional needs. Other Functions Perform other duties as assigned. Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure) Bachelor's degree in Human Resources, Organizational Development, Business Administration, or related field. More than ten (10) years of progressive HR experience, including at least five (5) years of people leadership or team management experience. Demonstrated experience as a strategic HR Business Partner or HR leader supporting senior-level clients. Strong knowledge of workforce planning, employee relations, performance management, and organizational design. Experience navigating a complex, matrixed, or unionized environment. Strategic thinking skills with proven ability to lead change and align HR services with organizational goals. Exceptional communication, influence and relationship building skills. Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure) Master's degree in Human Resources, Labor Relations, Public Administration, or related field. Higher education or public-sector experience. Working knowledge of collective bargaining agreements and labor relations practices. Experience supervising or mentoring HR professionals. Active HR certification (i.e. PHR, SHRM-CP.) Physical Demands/Working Conditions Typical Office Environment. Work Schedule Monday through Friday 8:30 AM - 5:00 PM. This position has the opportunity for a hybrid work schedule, which is defined by the University as an arrangement where an employee's work is regularly performed at a location other than the campus workspace for a portion of the week. As this position is non-unit, it is subject to the terms and conditions of the University of Massachusetts Board of Trustees Non-Unit (Professional/or Classified) Employee Personnel Policy. This position has the opportunity for a remote work schedule, which is defined by the University as an arrangement where the employee's work location is to work from a site other than the UMass Amherst campus. As this position is non-unit, it is subject to the terms and conditions of the University of Massachusetts Board of Trustees Non- Unit (Professional/or Classified) Employee Personnel Policy. Salary Information Level 34 Exempt Hiring Ranges. Special Instructions to Applicants Along with the application, please submit a resume and cover letter. References will be checked at the finalist stage. Please be prepared to provide contact information for three (3) professional references. Early applications are encouraged. The University of Massachusetts Amherst welcomes all qualified applicants and complies with all state and federal anti-discrimination laws. Advertised: Sep 5 2025 Eastern Daylight Time Applications close: Nov 5 2025 Eastern Standard Time Whatsapp Facebook LinkedIn Email App if (typeof SocialShareKit != 'undefined') SocialShareKit.init( forceInit: true, reinitialize: true, selector: '.social-share-kit .ssk' );
Environmental (Air, Water, Waste) Compliance Professional
PPM Consultants, Inc Birmingham, Alabama
Job Title Environmental (Air, Water, Waste) Compliance Professional Job Type Full-time Career Level Mid Level Education BS or MS in civil or environmental engineering, environmental science or geology Location Birmingham - Birmingham, AL 35210 US (Primary) Category Professional Job Description Company Overview PPM Consultants, Inc. is an environmental and engineering consulting firm providing services to petroleum marketing, manufacturing, commercial, and energy sectors, as well as local, state and federal government. We specialize in providing soil and groundwater assessment and remediation and a full range of air, water, and waste compliance consulting; due diligence; brownfield redevelopment, and other related environmental services. Founded in 1994, PPM now operates seven offices in the Southeast and is consistently listed on the ENR 200 list of largest environmental consulting firms in the country. Position Description The Environmental Compliance position at PPM provides the aspiring professional an incredible opportunity for long-term career success and advancement. The successful candidate will have the opportunity to work with a large team of environmental compliance professionals conducting work for client facilities across our gulf south footprint and beyond. The model employed by PPM's compliance services is collaborative in nature, including a brief weekly meeting connecting all offices to ensure our compliance knowledge is very deep and not limited to the knowledge base of those in the office of primary assignment. This also brings opportunity to move to another PPM office if a geography change is desired or if family/personal situations precipitate the need. The position allows for a significant amount of flexibility, including work at home as needed and as the work allows. By the same token, PPM takes pride in its office locations to create a professional, relaxed environment where real relationships and collaboration can be fostered. It is our opinion that this balance of flexibility and work environment creates an environment where we can best serve our clients! General Responsibilities: Ensure technical quality of all client deliverables Develop and maintain client and regulatory agency relationships Mentor and motivate staff, promoting PPM's culture of success Ensure PPM policies and procedures are followed, and the health and safety of staff members is maintained Attend client and industry conferences and trade shows, with willingness to present on subject matter expertise Exhibit strong leadership and decision-making skills Provide input on ways to improve the firm Some occasional travel may be required Job Requirements Specific Skills Desired: The successful candidate will have experience or a strong desire to LEARN the following types of skills: Clean Water Act Compliance - Various States Prepare General and Individual National Pollutant Discharge Elimination System (NPDES) permit applications or Pretreatment (Indirect Discharge) permit applications including monthly DMRs and other related regulatory deliverables Preparation of Spill Prevention Control and Countermeasures (SPCC) plans for facilities ranging from small industrial/commercial facilities with applicable small quantities of oil to large industrial/petroleum complexes. This includes many different forms of related regulatory consultation and audit related work. Preparation of Facility Response Plans for facilities that trigger "substantial harm" criteria under the SPCC rule. This work is primarily conducted with midstream wholesale petroleum pipeline storage facilities and/or refineries. Preparation of Stormwater Pollution Prevention Plans (SWPPP) for a broad range of facilities ranging to small facilities with General Permits to complex industrial facilities with categorical discharge limitations. Conduct SPCC and stormwater compliance related auditing for a variety of industries Clean Air Act Compliance - Various States Ability or desire to navigate and research state and federal codes to determine applicability as it pertains to a very wide range of industrial facilities in the energy and manufacturing sector Strong Microsoft Excel capabilities for the purpose of accurate, detailed and complicated calculations Complete annual compliance certifications, greenhouse gas emission calculations, creation and maintenance of emission inventories Preparation and submission of periodic emission reports as it pertains to specific air regulations (NESHAP, NSPS, MACT/GACT) Prepare permit modification and renewal applications, including preparation of potential to emit calculations Coordination, planning and/or oversight of stack testing and preparation of related stack test emission reports Preparation of Risk Management Program (RMP) plans and related calculations and consultation for a wide range of facilities storing flammables or toxics in triggering quantities. Resource Conservation and Recovery Act (RCRA) Compliance - Various States Prepare a variety of hazardous waste reports, including hazardous secondary materials (HSM) assessments Conduct RCRA compliance auditing SARA Title III - Various States Prepare SARA Section 312 Tier II Reports and Section 313 Toxic Release Inventories (Form Rs) Conduct Section 312 and 313 compliance auditing General Qualifications and Traits BS or MS in civil or environmental engineering, environmental science or geology A minimum of 7-10 years' experience in the environmental industry Ability to effectively communicate directly with clients and regulatory agencies Ability to suggest areas for improvement with internal processes along with possible solutions Honesty and integrity in all business areas Entrepreneurial spirit and motivation to advance career Managing and implementing all aspects of environmental compliance for various industrial clients Perform regulatory and technical research to develop client-specific compliance strategies. Prepare and submit required compliance reports to regulatory agencies in multiple states Perform environmental calculations using appropriate methodologies Manage all aspects of compliance projects, including team member resources, subcontractors, budget, scheduling, field activities, data interpretation, and client interaction Positive, fun, helpful and engaging attitude! PIecdfc11913b6-4141
09/02/2025
Full time
Job Title Environmental (Air, Water, Waste) Compliance Professional Job Type Full-time Career Level Mid Level Education BS or MS in civil or environmental engineering, environmental science or geology Location Birmingham - Birmingham, AL 35210 US (Primary) Category Professional Job Description Company Overview PPM Consultants, Inc. is an environmental and engineering consulting firm providing services to petroleum marketing, manufacturing, commercial, and energy sectors, as well as local, state and federal government. We specialize in providing soil and groundwater assessment and remediation and a full range of air, water, and waste compliance consulting; due diligence; brownfield redevelopment, and other related environmental services. Founded in 1994, PPM now operates seven offices in the Southeast and is consistently listed on the ENR 200 list of largest environmental consulting firms in the country. Position Description The Environmental Compliance position at PPM provides the aspiring professional an incredible opportunity for long-term career success and advancement. The successful candidate will have the opportunity to work with a large team of environmental compliance professionals conducting work for client facilities across our gulf south footprint and beyond. The model employed by PPM's compliance services is collaborative in nature, including a brief weekly meeting connecting all offices to ensure our compliance knowledge is very deep and not limited to the knowledge base of those in the office of primary assignment. This also brings opportunity to move to another PPM office if a geography change is desired or if family/personal situations precipitate the need. The position allows for a significant amount of flexibility, including work at home as needed and as the work allows. By the same token, PPM takes pride in its office locations to create a professional, relaxed environment where real relationships and collaboration can be fostered. It is our opinion that this balance of flexibility and work environment creates an environment where we can best serve our clients! General Responsibilities: Ensure technical quality of all client deliverables Develop and maintain client and regulatory agency relationships Mentor and motivate staff, promoting PPM's culture of success Ensure PPM policies and procedures are followed, and the health and safety of staff members is maintained Attend client and industry conferences and trade shows, with willingness to present on subject matter expertise Exhibit strong leadership and decision-making skills Provide input on ways to improve the firm Some occasional travel may be required Job Requirements Specific Skills Desired: The successful candidate will have experience or a strong desire to LEARN the following types of skills: Clean Water Act Compliance - Various States Prepare General and Individual National Pollutant Discharge Elimination System (NPDES) permit applications or Pretreatment (Indirect Discharge) permit applications including monthly DMRs and other related regulatory deliverables Preparation of Spill Prevention Control and Countermeasures (SPCC) plans for facilities ranging from small industrial/commercial facilities with applicable small quantities of oil to large industrial/petroleum complexes. This includes many different forms of related regulatory consultation and audit related work. Preparation of Facility Response Plans for facilities that trigger "substantial harm" criteria under the SPCC rule. This work is primarily conducted with midstream wholesale petroleum pipeline storage facilities and/or refineries. Preparation of Stormwater Pollution Prevention Plans (SWPPP) for a broad range of facilities ranging to small facilities with General Permits to complex industrial facilities with categorical discharge limitations. Conduct SPCC and stormwater compliance related auditing for a variety of industries Clean Air Act Compliance - Various States Ability or desire to navigate and research state and federal codes to determine applicability as it pertains to a very wide range of industrial facilities in the energy and manufacturing sector Strong Microsoft Excel capabilities for the purpose of accurate, detailed and complicated calculations Complete annual compliance certifications, greenhouse gas emission calculations, creation and maintenance of emission inventories Preparation and submission of periodic emission reports as it pertains to specific air regulations (NESHAP, NSPS, MACT/GACT) Prepare permit modification and renewal applications, including preparation of potential to emit calculations Coordination, planning and/or oversight of stack testing and preparation of related stack test emission reports Preparation of Risk Management Program (RMP) plans and related calculations and consultation for a wide range of facilities storing flammables or toxics in triggering quantities. Resource Conservation and Recovery Act (RCRA) Compliance - Various States Prepare a variety of hazardous waste reports, including hazardous secondary materials (HSM) assessments Conduct RCRA compliance auditing SARA Title III - Various States Prepare SARA Section 312 Tier II Reports and Section 313 Toxic Release Inventories (Form Rs) Conduct Section 312 and 313 compliance auditing General Qualifications and Traits BS or MS in civil or environmental engineering, environmental science or geology A minimum of 7-10 years' experience in the environmental industry Ability to effectively communicate directly with clients and regulatory agencies Ability to suggest areas for improvement with internal processes along with possible solutions Honesty and integrity in all business areas Entrepreneurial spirit and motivation to advance career Managing and implementing all aspects of environmental compliance for various industrial clients Perform regulatory and technical research to develop client-specific compliance strategies. Prepare and submit required compliance reports to regulatory agencies in multiple states Perform environmental calculations using appropriate methodologies Manage all aspects of compliance projects, including team member resources, subcontractors, budget, scheduling, field activities, data interpretation, and client interaction Positive, fun, helpful and engaging attitude! PIecdfc11913b6-4141
All Star Healthcare Solutions
Obstetrics & Gynecology Physician
All Star Healthcare Solutions
All Star Healthcare Solutions is contracted with a facility in Mississippi seeking a physician to provide OB-GYN locum coverage. 24hr in house shifts 20 Shifts Per Month NICU Level II EMR: Athena Active MS license and DEA Board Certified All Star Healthcare Solutions benefits Full-service agency 24/7 professional and reliable service Dedicated, specialty-specific consultants Competitive pay Malpractice coverage Paid and coordinated travel services Member of NALTO Job ID # 63644
08/27/2025
Full time
All Star Healthcare Solutions is contracted with a facility in Mississippi seeking a physician to provide OB-GYN locum coverage. 24hr in house shifts 20 Shifts Per Month NICU Level II EMR: Athena Active MS license and DEA Board Certified All Star Healthcare Solutions benefits Full-service agency 24/7 professional and reliable service Dedicated, specialty-specific consultants Competitive pay Malpractice coverage Paid and coordinated travel services Member of NALTO Job ID # 63644
Senior Consultant - Advanced Applications Group
Randstad Technologies San Antonio, Texas
job summary: Client job description Senior Consultant - Advanced Applications Group (AWS, Kubernetes, Big Data) Description Our client has an immediate oppportunity for a (full-time, W-2) Sr. Consultant with AWS and Kubernetes skills. This role will work on large, distributed applications for enterprise clients, and can be based from most major US cities. Up to 25-50% overnight travel may be required to client sites after COVID. Position Summary: The primary purpose of this position is to provide advanced consulting solutions to clients as part of our client's Advanced Applications Group. This position may perform activities such as application/systems development, deployment, configuration, programming, software testing, and documentation. This role understands the SDLC, develops code efficiently, develops application design per defined architecture, and provides level III support on developed applications. This role will focus development of Big Data Analytics and Cloud solutions. Primary Duties & Responsibilities: Performs a variety of billable IT consulting activities in support of clients' objectives, which may include, but are not limited to: Analysis and development of Big Data Analytics and Cloud solutions Develop and deliver Big Data and Cloud infrastructure Defining Big Data Cloud architecture on Cloud environments such as AWS (Amazon Web Services) Big Data Cloud infrastructure setup and CI-CD pipeline development Designing, programming/developing, and testing of Big Data components and Database Administration (DBA) and Management Documentation and deployment Participate in all phases of the software/system development lifecycle, including in part: Requirements analysis Designing, programming/developing and testing Documentation and deployment Test Big Data applications for functionality, data integrity, performance, usability, and security Document technical applications, specifications, and enhancements Develops code and technical reviews and presents constructive feedback to junior technical team Participates in requirements gathering activities, business process modeling and/or information modeling, design application solution working with senior technical leadership or performs at an individual level on projects Builds focused relationships with clients to identify business challenges on multiple medium- sized/medium to high complexity projects Makes recommendations to solve client problems on medium-sized/medium to high complexity projects Participates in presales as required by AAG technical leadership Documents completed technical architecture/design for clients Maintains technical specifications throughout a project Contributes and develop best practices, strategies, methodologies and documentation/templates suitable for reuse by other consultants and analysts Achieve high level of Client Satisfaction on all consulting engagements by executing to achieve client project expectations Develop good client relationships and trust to secure future business Reviews and understands all assigned Statement of Work (SOW) obligations prior to services delivery Tracks and manage engagements to the SOW and maintains project financials for multiple medium- sized/medium to high complexity projects Provides technical perspective to ensure a realistic estimation of scope, cost and level of effort for proposal generation Serves as a point of contact to the client for technical issues and status Mentors less senior personnel and serves as escalation point for their technical related project issues As needed, steps into team leadership roles and empowers others to increase contribution and level of responsibility Meets billable utilization goals Complies with all time compliance and time entry guidelines Training/Certifications - Engages in professional development, including obtaining industry related certifications as directed by management, to maintain continued growth in professional skills and knowledge Administrative Overhead - Respond to email, phone calls, complete time cards in a timely manner, expense reports and status reports as required Basic Qualifications: Bachelor's degree in Computer Science, Management Information Systems, Information Technology, Engineering, Mathematics or a related field At least five (5) years Information Technology work experience with one or more technologies supported by the Advanced Applications Group, including Big Data Analytics and Cloud computing Cloud technology skills for AWS including IAM, EC2, S3, CloudFront, CloudFormation Experience in implementing and managing Kubernetes environments Other Position Requirements: Monitoring technology skills for AWS including CloudWatch, CloudTrail, GuardDuty Programming skills with the majority of the following: Python, JavaScript, HTML, CSS, Shell and Bash scripting, YAML, JSON DBA technology skills including Dynamo DB, Cassandra, NoSQL, and Oracle Experience developing software applications for infrastructure automation Demonstrated ability to investigate complex problems where analysis of situations or data requires an in- depth evaluation of variable factors from multiple IT solutions and/or disciplines Demonstrated understanding of core business functions of a typical company, and ability to employ step by step logic to solve business problems Experience as a member of a technical project team, from design through delivery Experience troubleshooting and identifying potential problems and making appropriate changes as necessary Experience creating technical documentation Demonstrated ability to work with wide variety of client staff including management and technical staff Demonstrated ability to provide guidance and leadership to less experienced technical team members, including delegating technical tasks, and at times resolving issues of poor technical execution without escalation Demonstrated presentation and communication skills, including effectively communicating one-on-one, and in small and large groups, using a variety of presentation methods to sustain the audiences' engagement Demonstrated time management and organizational skills; ability to handle multiple tasks simultaneously Demonstrated ability to establish positive working relationships and conduct complex and important work critical to the organization in a team consulting environment location: Remote, Texas job type: Permanent salary: $125,000 - 170,000 per year work hours: 8am to 5pm education: Bachelors responsibilities: Please see above qualifications: Experience level: Experienced Minimum 5 years of experience Education: Bachelors skills: Cloud AWS CloudWatch CloudTrail GuardDuty IAM Cloud DBA Security Kubernetes Big Data Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. - provided by Dice
10/29/2021
Full time
job summary: Client job description Senior Consultant - Advanced Applications Group (AWS, Kubernetes, Big Data) Description Our client has an immediate oppportunity for a (full-time, W-2) Sr. Consultant with AWS and Kubernetes skills. This role will work on large, distributed applications for enterprise clients, and can be based from most major US cities. Up to 25-50% overnight travel may be required to client sites after COVID. Position Summary: The primary purpose of this position is to provide advanced consulting solutions to clients as part of our client's Advanced Applications Group. This position may perform activities such as application/systems development, deployment, configuration, programming, software testing, and documentation. This role understands the SDLC, develops code efficiently, develops application design per defined architecture, and provides level III support on developed applications. This role will focus development of Big Data Analytics and Cloud solutions. Primary Duties & Responsibilities: Performs a variety of billable IT consulting activities in support of clients' objectives, which may include, but are not limited to: Analysis and development of Big Data Analytics and Cloud solutions Develop and deliver Big Data and Cloud infrastructure Defining Big Data Cloud architecture on Cloud environments such as AWS (Amazon Web Services) Big Data Cloud infrastructure setup and CI-CD pipeline development Designing, programming/developing, and testing of Big Data components and Database Administration (DBA) and Management Documentation and deployment Participate in all phases of the software/system development lifecycle, including in part: Requirements analysis Designing, programming/developing and testing Documentation and deployment Test Big Data applications for functionality, data integrity, performance, usability, and security Document technical applications, specifications, and enhancements Develops code and technical reviews and presents constructive feedback to junior technical team Participates in requirements gathering activities, business process modeling and/or information modeling, design application solution working with senior technical leadership or performs at an individual level on projects Builds focused relationships with clients to identify business challenges on multiple medium- sized/medium to high complexity projects Makes recommendations to solve client problems on medium-sized/medium to high complexity projects Participates in presales as required by AAG technical leadership Documents completed technical architecture/design for clients Maintains technical specifications throughout a project Contributes and develop best practices, strategies, methodologies and documentation/templates suitable for reuse by other consultants and analysts Achieve high level of Client Satisfaction on all consulting engagements by executing to achieve client project expectations Develop good client relationships and trust to secure future business Reviews and understands all assigned Statement of Work (SOW) obligations prior to services delivery Tracks and manage engagements to the SOW and maintains project financials for multiple medium- sized/medium to high complexity projects Provides technical perspective to ensure a realistic estimation of scope, cost and level of effort for proposal generation Serves as a point of contact to the client for technical issues and status Mentors less senior personnel and serves as escalation point for their technical related project issues As needed, steps into team leadership roles and empowers others to increase contribution and level of responsibility Meets billable utilization goals Complies with all time compliance and time entry guidelines Training/Certifications - Engages in professional development, including obtaining industry related certifications as directed by management, to maintain continued growth in professional skills and knowledge Administrative Overhead - Respond to email, phone calls, complete time cards in a timely manner, expense reports and status reports as required Basic Qualifications: Bachelor's degree in Computer Science, Management Information Systems, Information Technology, Engineering, Mathematics or a related field At least five (5) years Information Technology work experience with one or more technologies supported by the Advanced Applications Group, including Big Data Analytics and Cloud computing Cloud technology skills for AWS including IAM, EC2, S3, CloudFront, CloudFormation Experience in implementing and managing Kubernetes environments Other Position Requirements: Monitoring technology skills for AWS including CloudWatch, CloudTrail, GuardDuty Programming skills with the majority of the following: Python, JavaScript, HTML, CSS, Shell and Bash scripting, YAML, JSON DBA technology skills including Dynamo DB, Cassandra, NoSQL, and Oracle Experience developing software applications for infrastructure automation Demonstrated ability to investigate complex problems where analysis of situations or data requires an in- depth evaluation of variable factors from multiple IT solutions and/or disciplines Demonstrated understanding of core business functions of a typical company, and ability to employ step by step logic to solve business problems Experience as a member of a technical project team, from design through delivery Experience troubleshooting and identifying potential problems and making appropriate changes as necessary Experience creating technical documentation Demonstrated ability to work with wide variety of client staff including management and technical staff Demonstrated ability to provide guidance and leadership to less experienced technical team members, including delegating technical tasks, and at times resolving issues of poor technical execution without escalation Demonstrated presentation and communication skills, including effectively communicating one-on-one, and in small and large groups, using a variety of presentation methods to sustain the audiences' engagement Demonstrated time management and organizational skills; ability to handle multiple tasks simultaneously Demonstrated ability to establish positive working relationships and conduct complex and important work critical to the organization in a team consulting environment location: Remote, Texas job type: Permanent salary: $125,000 - 170,000 per year work hours: 8am to 5pm education: Bachelors responsibilities: Please see above qualifications: Experience level: Experienced Minimum 5 years of experience Education: Bachelors skills: Cloud AWS CloudWatch CloudTrail GuardDuty IAM Cloud DBA Security Kubernetes Big Data Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. - provided by Dice
Business Analyst II - Lincoln campus, 40 hrs/wk, Monday - Friday
Madonna Rehabilitation Hospital Lincoln, Nebraska
JOB DESCRIPTION Job Title: Business Analyst II Job Code: 880025 Immediate Supervisor: Director Technical Services Status: Exempt DEPARTMENT FUNCTION/JOB OVERVIEW Works with assigned customer functional groups, internal Information Technology Systems associates, and technical development teams to conduct systems analysis to define work processes, technical requirements, and implement information technology solutions. Provides customer assistance analyzing functionality in computer software applications, coordination of process and data analysis including definition of work processes and information flow; preparation of project risk and cost/benefit analysis; definition of project scope, objectives and constraints; estimation of project schedules, testing and documentation. Conducts analysis for providing input on application planning for major integration projects, system development and enhancement projects, researching to understand functionality in computer applications and conducting application configuration. In addition to the pure business analysis functions, this position works in a multitude of roles, including business process consultant, and project facilitator. Work will be performed in an ethical and legal manner following organizational policies, processes, protocols and procedures . Responsible for quality service delivery and internal/external customer relations for Madonna as a whole, including upholding the mission and values for the department and facility. ESSENTIAL FUNCTIONS (INFORMATION) Conduct systems analysis and testing for software application implementations and vendor release upgrades. Create and implement test plans for the quality assurance testing. Maintain project timelines to meet scheduled completion dates. Demonstrate a high level of expertise in diagnosing problems, facilitating end user design, understanding application functionality to identify configuration options for alignment to workflow, conducting testing, creating training documentation and conducting post implementation reviews. Understand system integration and electronic information system data to optimize the capabilities and value of the software. Participate in the development of processes to establish outcome measurement reporting as defined to measure value of the software investment for Madonna. Participate in review, evaluation and selection processes for procurement and integration of vendor developed software applications. Prepare, publish, and/or distribute various forms, documentation and change management processes as required by company and division standards, policies and procedures. Assist with the preparation of Project documentation containing project scope, description, costs, benefits, staffing and schedule. Maintain client and vendor confidence by keeping information confidential. Ensure integrity of company data, proprietary information and related intellectual property by adhering to company information security and access management policies. Ensure application software systems maintain satisfactory levels of quality and functional effectiveness and are designed, developed, integrated, implemented and operated in accordance with established requirements, policies, standards and procedures. Create report specifications to define the custom reporting technical specifications for custom report requests to provide business unit information from software application data. Maintain application configuration through updating of application dictionaries and software application configuration profiles as required in the software systems. (PEOPLE) Provide project guidance and leadership for packaged and/or custom software integration, development, enhancement and consulting solution services for internal and external customers encompassing requirements gathering; work processes and information flow analysis; project scope, objectives and constraints definition; software solutions planning; user training; and participation with application software life cycle activities. Provide guidance with project plan development. Participate in the development of upgrade plans consistent with version release methodology, incorporating new features, functionality and enhancements in various software applications to add value to external customer's investment in hardware and software. Ensure satisfaction of both internal and external customers by providing timely planning, consultation and advisory services on application systems analysis, evaluation and integration and other business system information. Perform workflow and business unit operations research and support efforts for various internal customers. Participate with the activities of project team members during analysis, integration, development, enhancement, implementation and/or production support activities. Maintain atmosphere of teamwork by communicating with all levels of management, peers, staff and contractors. Share information and expertise and consult with various project team, customer, vendor and support members to coordinate application software integration activities. Provide post-implementation support to internal users as needed and continue on-going configuration efforts as determined by project scope and role assignments. Provide consistent and excellent customer service at all times. Follows instruction from supervisor to perform other functions as assigned in order to achieve the goals and fulfill the responsibilities within the department and/or system. (THINGS) Maintain professional, business and technical knowledge of current software applications and future developments in the areas of application software and regulations requirements. Maintain professional, business and technical knowledge by attending educational classes and workshops, reviewing professional journals, resources available from the application vendors and client connections for information collaboration. Maintains and ensure a safe environment for the department. Handle and operate all necessary equipment and perform required duties according to established safety standards to maintain compliance with regulations and prevent injury. Ensure assigned projects are completed on time and within budget. Ensure an understanding of and adherence to company and division goals, strategies and priorities. Create and update departmental procedures to maintain documentation for business analyst application support processes and departmental systems support documentation. Provide backup training within the project team for production job responsibilities. Must be able to operate copier, telephone, fax machine and have proficient computer skills including email, word processing, presentations, and spreadsheet functions. PHYSICAL DEMANDS AND ENVIRONMENTAL CONDITIONS Indoor, sedentary work. Must be able to cope with stress of deadlines and working in a small, physically close and fast pace office. Occasionally lifts and carries 30 pounds. Some climbing, stooping and crouching. Ordinary talking and hearing to answer inquiries by phone or in person continuously. Seeing acuity, near and far, continuously with depth perception. QUALIFICATIONS (Education/training and/or Experience) Requires a solid background in business analysis, requirements definition and documentation, application systems integration, and project implementation life cycle. Must possess excellent oral and written communication skills and knowledge of general business applications within the company. Considerable leadership, problem solving, presentation, coordination and interpersonal skills are required to perform the planning, directing, consulting and communicative responsibilities of position. Ability to work independently and within a team environment. Requires a BA/BS in Business Administration, MIS, Finance or other business or technical support related discipline and at least 1 year of work experience required. Acceptable combination of education and at least 4 years work experience may be considered in lieu of formal education. Experience should be in a business related environment, preferably in end user training, business administration, information systems and/or the application software life cycle process. Requires a solid background in business systems analysis, understanding of information technology application software, application configuration dictionaries, dictionary maintenance/updating processes, user security profiles creation of fast plans, application software assurance testing processes, interfaces, report writing concepts, ability to conduct research with vendor application manuals, have strong analytical skills with attention to detail and meet project scheduled completion dates. Requires demonstrated experience with proven skills to work independently and collaboratively within a team environment. Background checks are conducted. When specific authorization forms are requested so that full background and history can be obtained, employees/applicants must sign the form(s) requested MADONNA IS AN EQUAL OPPORTUNITY EMPLOYER
09/18/2021
Full time
JOB DESCRIPTION Job Title: Business Analyst II Job Code: 880025 Immediate Supervisor: Director Technical Services Status: Exempt DEPARTMENT FUNCTION/JOB OVERVIEW Works with assigned customer functional groups, internal Information Technology Systems associates, and technical development teams to conduct systems analysis to define work processes, technical requirements, and implement information technology solutions. Provides customer assistance analyzing functionality in computer software applications, coordination of process and data analysis including definition of work processes and information flow; preparation of project risk and cost/benefit analysis; definition of project scope, objectives and constraints; estimation of project schedules, testing and documentation. Conducts analysis for providing input on application planning for major integration projects, system development and enhancement projects, researching to understand functionality in computer applications and conducting application configuration. In addition to the pure business analysis functions, this position works in a multitude of roles, including business process consultant, and project facilitator. Work will be performed in an ethical and legal manner following organizational policies, processes, protocols and procedures . Responsible for quality service delivery and internal/external customer relations for Madonna as a whole, including upholding the mission and values for the department and facility. ESSENTIAL FUNCTIONS (INFORMATION) Conduct systems analysis and testing for software application implementations and vendor release upgrades. Create and implement test plans for the quality assurance testing. Maintain project timelines to meet scheduled completion dates. Demonstrate a high level of expertise in diagnosing problems, facilitating end user design, understanding application functionality to identify configuration options for alignment to workflow, conducting testing, creating training documentation and conducting post implementation reviews. Understand system integration and electronic information system data to optimize the capabilities and value of the software. Participate in the development of processes to establish outcome measurement reporting as defined to measure value of the software investment for Madonna. Participate in review, evaluation and selection processes for procurement and integration of vendor developed software applications. Prepare, publish, and/or distribute various forms, documentation and change management processes as required by company and division standards, policies and procedures. Assist with the preparation of Project documentation containing project scope, description, costs, benefits, staffing and schedule. Maintain client and vendor confidence by keeping information confidential. Ensure integrity of company data, proprietary information and related intellectual property by adhering to company information security and access management policies. Ensure application software systems maintain satisfactory levels of quality and functional effectiveness and are designed, developed, integrated, implemented and operated in accordance with established requirements, policies, standards and procedures. Create report specifications to define the custom reporting technical specifications for custom report requests to provide business unit information from software application data. Maintain application configuration through updating of application dictionaries and software application configuration profiles as required in the software systems. (PEOPLE) Provide project guidance and leadership for packaged and/or custom software integration, development, enhancement and consulting solution services for internal and external customers encompassing requirements gathering; work processes and information flow analysis; project scope, objectives and constraints definition; software solutions planning; user training; and participation with application software life cycle activities. Provide guidance with project plan development. Participate in the development of upgrade plans consistent with version release methodology, incorporating new features, functionality and enhancements in various software applications to add value to external customer's investment in hardware and software. Ensure satisfaction of both internal and external customers by providing timely planning, consultation and advisory services on application systems analysis, evaluation and integration and other business system information. Perform workflow and business unit operations research and support efforts for various internal customers. Participate with the activities of project team members during analysis, integration, development, enhancement, implementation and/or production support activities. Maintain atmosphere of teamwork by communicating with all levels of management, peers, staff and contractors. Share information and expertise and consult with various project team, customer, vendor and support members to coordinate application software integration activities. Provide post-implementation support to internal users as needed and continue on-going configuration efforts as determined by project scope and role assignments. Provide consistent and excellent customer service at all times. Follows instruction from supervisor to perform other functions as assigned in order to achieve the goals and fulfill the responsibilities within the department and/or system. (THINGS) Maintain professional, business and technical knowledge of current software applications and future developments in the areas of application software and regulations requirements. Maintain professional, business and technical knowledge by attending educational classes and workshops, reviewing professional journals, resources available from the application vendors and client connections for information collaboration. Maintains and ensure a safe environment for the department. Handle and operate all necessary equipment and perform required duties according to established safety standards to maintain compliance with regulations and prevent injury. Ensure assigned projects are completed on time and within budget. Ensure an understanding of and adherence to company and division goals, strategies and priorities. Create and update departmental procedures to maintain documentation for business analyst application support processes and departmental systems support documentation. Provide backup training within the project team for production job responsibilities. Must be able to operate copier, telephone, fax machine and have proficient computer skills including email, word processing, presentations, and spreadsheet functions. PHYSICAL DEMANDS AND ENVIRONMENTAL CONDITIONS Indoor, sedentary work. Must be able to cope with stress of deadlines and working in a small, physically close and fast pace office. Occasionally lifts and carries 30 pounds. Some climbing, stooping and crouching. Ordinary talking and hearing to answer inquiries by phone or in person continuously. Seeing acuity, near and far, continuously with depth perception. QUALIFICATIONS (Education/training and/or Experience) Requires a solid background in business analysis, requirements definition and documentation, application systems integration, and project implementation life cycle. Must possess excellent oral and written communication skills and knowledge of general business applications within the company. Considerable leadership, problem solving, presentation, coordination and interpersonal skills are required to perform the planning, directing, consulting and communicative responsibilities of position. Ability to work independently and within a team environment. Requires a BA/BS in Business Administration, MIS, Finance or other business or technical support related discipline and at least 1 year of work experience required. Acceptable combination of education and at least 4 years work experience may be considered in lieu of formal education. Experience should be in a business related environment, preferably in end user training, business administration, information systems and/or the application software life cycle process. Requires a solid background in business systems analysis, understanding of information technology application software, application configuration dictionaries, dictionary maintenance/updating processes, user security profiles creation of fast plans, application software assurance testing processes, interfaces, report writing concepts, ability to conduct research with vendor application manuals, have strong analytical skills with attention to detail and meet project scheduled completion dates. Requires demonstrated experience with proven skills to work independently and collaboratively within a team environment. Background checks are conducted. When specific authorization forms are requested so that full background and history can be obtained, employees/applicants must sign the form(s) requested MADONNA IS AN EQUAL OPPORTUNITY EMPLOYER
District Attorney Information Specialist
County of Riverside Riverside, California
ABOUT THE POSITION The Riverside County District Attorney's Office has an opportunity for an Information Specialist. The incumbent will be responsible for planning, facilitating, and coordinating multiple community outreach programs, assisting with social media, writing letters of recommendation, and performing other related duties as required. The most competitive candidates will possess experience in public relations/public speaking and facilitating programs or classes. Knowledge of social media is preferred.This position will require travel throughout Riverside County.This class has been designated At-Will by the Board of Supervisors, in accordance with the provisions provided under Article 6, Section 601E (8) of the County Management Resolution and serves at the pleasure of the District Attorney.Meet the Team!The Riverside County District Attorney's Office , as the public prosecutor acting on behalf of the People, vigorously enforces the law, pursues the truth, protects those victimized by crime, exonerates the innocent, and safeguards the rights of all to ensure that justice is done on behalf of our community. The office's staff of over 700 is comprised of prosecuting attorneys, sworn investigators, victim-witness advocates, paralegals, investigative technicians, forensic analysts, and a wide range of information technology and supporting staff all committed to excellence and integrity in public service. We are, and we seek to maintain, a diverse workforce to match a diverse county.EXAMPLES OF ESSENTIAL DUTIES Establish and maintain regular contact with the media, community groups, and government/private representatives to meet the organization's public information, awareness, and education needs. Develop and determine effectiveness of distribution and outreach media plan; make recommendations for modifications as required. Write feature articles and media releases on organization's activities, services, programs, and functions; prepare pamphlets and brochures. Coordinate release distribution to the media; organize and arrange public information campaigns and press conferences. Plan, coordinate, and implement specialized public information and education programs pursuant to informing the public of the organization programs and services. Locate and utilize existing resources available for special public information programs; write Requests for Proposals to secure funding for specialized public information and education programs. Assist in preparing the program's budget; monitor program expenditures; initiate and answers correspondence related to public inquiries and citizens' problems and complaints. Perform public speaking activities; write scripts and use various forms of presentations; coordinate activities with audiovisual specialists, graphic artists, or other related staff. Provide writing support to the organization; coordinate and edit the organization's newsletter; may monitor the work of consultants; supervise volunteer staff.MINIMUM QUALIFICATIONS Education: Graduation from high school, possession of a Certificate of Proficiency issued by the California State Board of Education, or attainment of a satisfactory score on a G.E.D. Examination.Experience: Three years of full-time experience in developing and writing printed materials and/or media releases for use in print and electronic media; or in public or community relations which included the dissemination of information to internal and/or external audiences through various communications media.Knowledge of: Methods of planning, coordinating, and implementing an effective public information program; methods and techniques used in planning press conferences; techniques in developing and producing audio-visual presentations; styles and techniques in speech writing.Ability to: Complete assignments within strict time constraints; evaluate and apply government regulations to program planning; maintain confidentiality of sensitive information; establish and maintain effective working relations with staff, public, and representatives from outside agencies; coordinate public information and education programs with other jurisdictions; coordinate the activities of audio-visual specialists, graphic artists, or other specialists in preparing public information medium; recognize problems and develop effective solutions; act independently in converting complex technical information into a meaningful and applicable format for the targeted audience.SUPPLEMENTAL INFORMATION Veterans' PreferenceThe County has a Veterans Preference Policy. Upload a copy of your (or your spouse's) Member-4 Form DD-214 (or NGB-22) indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document (s). A Human Resources Representative will review the materials and determine if you qualify for the veteran's preference. See the policy here .What's Next?This recruitment is open to all applicants.Applicants who are current County of Riverside employees and/or current employees of the District Attorney's Office may be considered before other applicants depending on the volume of applications received.Qualified applicants may be considered for future vacancies throughout the County.Other RequirementsLicense: Possession of a valid California Driver's License.Must be able to pass an extensive background check.ContactIf you have any questions regarding this position, please contact Brittney Mathis at or .MEDICAL/DENTAL INSURANCE: A Flexible Benefit Credit is provided on a monthly basis as governed by the Management Resolution or applicable bargaining unit. Vision coverage is provided through Vision Service Plan (VSP) at no cost to employee or eligible dependents.Note: Employees on assignment through the Temporary Assignment Program (TAP) receive different benefits. See the list here .MISCELLANEOUS RETIREMENT: County of Riverside has three retirement Tiers through the California Public Employees' Retirement System (CalPERS).Tier I (Classic Member - Formula 3% @ 60): Applicable to current and former County of Riverside local miscellaneous employees hired prior to 08/24/2012 and did not withdraw CalPERS contributions. The employee contribution is eight (8%) percent. Tier II (Classic Member - Formula 2% @ 60): Applicable to local miscellaneous employees 1) hired after 08/23/2012 through 12/31/2012; 2) Previously employed with another CalPERS contracting public agency or a reciprocal retirement system, with a break in service of less than six months between the separation date with the previous employer and the appointment date with the County of Riverside. The employee contribution is seven (7%) percent. Tier III (PEPRA New Member - Formula 2% @ 62): Applicable to CalPERS local miscellaneous new members hired on or after the implementation of the Public Employees' Pension Reform Act of 2013 (PEPRA) which took effect January 1, 2013. As of July 1, 2020, the employee contribution is 7.25% and subject to change annually. A new member is defined as any of the following:A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who has no prior membership in any California Public Retirement System. A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who was a member with another California Public Retirement System prior to that date, but who is not subject to reciprocity upon joining CalPERS. A member who first established CalPERS membership prior to January 1, 2013, and who is rehired by a different CalPERS agency after a break in service of greater than six (6) months. CalPERS refers to all members that do not fit within the definition of a new member as "classic members".Contribution rates are subject to change based on the County of Riverside annual actuarial valuation.Note:This summary is for general information purposes only. Additional questions regarding retirement formulas can be sent to or by calling the Benefits Information Line at ,Option 2.If you have prior service credit with another CalPERS agency or within agencies, please contact CalPERS at to determine which retirement tier would be applicable to you. CalPERS is governed by the Public Employees' Retirement Law. The Retirement Law is complex and subject to change. If there's any conflict between this summary and the law, the law will prevail over this summary.DEFERRED COMPENSATION: Voluntary employee contribution with a choice between two 457 deferred compensation plan options.401(a) MONEY PURCHASE PLAN: County contribution of $50 per pay period towards choice between two 401(a) plan providers.ANNUAL LEAVE (Bi-Weekly Accrual):0 108 or more months = 12.00 HoursMaximum Annual Leave accumulation is 1,800 hours. Employee may receive pay in lieu of up to 80 hours per calendar year. Agency/Department Head may approve an additional 80 hours.ANNUAL LEAVE for Unrepresented Management Attorneys: Effective July 12, 2012, the specific affected Unrepresented Management Attorney classifications as stated in Article 22 of the Management Resolution will receive an additional 4 hours per pay period to their Annual Leave accrual. This additional leave accrual will expire at the end of the last pay period in June 2014. In addition, the maximum accrual for Annual Leave (or vacation) will be raised by 200 hours for eligible employees only. Maximum Annual Leave accumulation is 2,000 hours.HOLIDAYS: Normally 12 paid holidays per year.BEREAVEMENT LEAVE: 5 days (3 days are County paid; 2 days can be taken through use of accrued leave balances).BASIC LIFE INSURANCE: $50,000 of term life coverage. Premiums are paid by the County..... click apply for full job details
09/04/2021
Full time
ABOUT THE POSITION The Riverside County District Attorney's Office has an opportunity for an Information Specialist. The incumbent will be responsible for planning, facilitating, and coordinating multiple community outreach programs, assisting with social media, writing letters of recommendation, and performing other related duties as required. The most competitive candidates will possess experience in public relations/public speaking and facilitating programs or classes. Knowledge of social media is preferred.This position will require travel throughout Riverside County.This class has been designated At-Will by the Board of Supervisors, in accordance with the provisions provided under Article 6, Section 601E (8) of the County Management Resolution and serves at the pleasure of the District Attorney.Meet the Team!The Riverside County District Attorney's Office , as the public prosecutor acting on behalf of the People, vigorously enforces the law, pursues the truth, protects those victimized by crime, exonerates the innocent, and safeguards the rights of all to ensure that justice is done on behalf of our community. The office's staff of over 700 is comprised of prosecuting attorneys, sworn investigators, victim-witness advocates, paralegals, investigative technicians, forensic analysts, and a wide range of information technology and supporting staff all committed to excellence and integrity in public service. We are, and we seek to maintain, a diverse workforce to match a diverse county.EXAMPLES OF ESSENTIAL DUTIES Establish and maintain regular contact with the media, community groups, and government/private representatives to meet the organization's public information, awareness, and education needs. Develop and determine effectiveness of distribution and outreach media plan; make recommendations for modifications as required. Write feature articles and media releases on organization's activities, services, programs, and functions; prepare pamphlets and brochures. Coordinate release distribution to the media; organize and arrange public information campaigns and press conferences. Plan, coordinate, and implement specialized public information and education programs pursuant to informing the public of the organization programs and services. Locate and utilize existing resources available for special public information programs; write Requests for Proposals to secure funding for specialized public information and education programs. Assist in preparing the program's budget; monitor program expenditures; initiate and answers correspondence related to public inquiries and citizens' problems and complaints. Perform public speaking activities; write scripts and use various forms of presentations; coordinate activities with audiovisual specialists, graphic artists, or other related staff. Provide writing support to the organization; coordinate and edit the organization's newsletter; may monitor the work of consultants; supervise volunteer staff.MINIMUM QUALIFICATIONS Education: Graduation from high school, possession of a Certificate of Proficiency issued by the California State Board of Education, or attainment of a satisfactory score on a G.E.D. Examination.Experience: Three years of full-time experience in developing and writing printed materials and/or media releases for use in print and electronic media; or in public or community relations which included the dissemination of information to internal and/or external audiences through various communications media.Knowledge of: Methods of planning, coordinating, and implementing an effective public information program; methods and techniques used in planning press conferences; techniques in developing and producing audio-visual presentations; styles and techniques in speech writing.Ability to: Complete assignments within strict time constraints; evaluate and apply government regulations to program planning; maintain confidentiality of sensitive information; establish and maintain effective working relations with staff, public, and representatives from outside agencies; coordinate public information and education programs with other jurisdictions; coordinate the activities of audio-visual specialists, graphic artists, or other specialists in preparing public information medium; recognize problems and develop effective solutions; act independently in converting complex technical information into a meaningful and applicable format for the targeted audience.SUPPLEMENTAL INFORMATION Veterans' PreferenceThe County has a Veterans Preference Policy. Upload a copy of your (or your spouse's) Member-4 Form DD-214 (or NGB-22) indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document (s). A Human Resources Representative will review the materials and determine if you qualify for the veteran's preference. See the policy here .What's Next?This recruitment is open to all applicants.Applicants who are current County of Riverside employees and/or current employees of the District Attorney's Office may be considered before other applicants depending on the volume of applications received.Qualified applicants may be considered for future vacancies throughout the County.Other RequirementsLicense: Possession of a valid California Driver's License.Must be able to pass an extensive background check.ContactIf you have any questions regarding this position, please contact Brittney Mathis at or .MEDICAL/DENTAL INSURANCE: A Flexible Benefit Credit is provided on a monthly basis as governed by the Management Resolution or applicable bargaining unit. Vision coverage is provided through Vision Service Plan (VSP) at no cost to employee or eligible dependents.Note: Employees on assignment through the Temporary Assignment Program (TAP) receive different benefits. See the list here .MISCELLANEOUS RETIREMENT: County of Riverside has three retirement Tiers through the California Public Employees' Retirement System (CalPERS).Tier I (Classic Member - Formula 3% @ 60): Applicable to current and former County of Riverside local miscellaneous employees hired prior to 08/24/2012 and did not withdraw CalPERS contributions. The employee contribution is eight (8%) percent. Tier II (Classic Member - Formula 2% @ 60): Applicable to local miscellaneous employees 1) hired after 08/23/2012 through 12/31/2012; 2) Previously employed with another CalPERS contracting public agency or a reciprocal retirement system, with a break in service of less than six months between the separation date with the previous employer and the appointment date with the County of Riverside. The employee contribution is seven (7%) percent. Tier III (PEPRA New Member - Formula 2% @ 62): Applicable to CalPERS local miscellaneous new members hired on or after the implementation of the Public Employees' Pension Reform Act of 2013 (PEPRA) which took effect January 1, 2013. As of July 1, 2020, the employee contribution is 7.25% and subject to change annually. A new member is defined as any of the following:A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who has no prior membership in any California Public Retirement System. A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who was a member with another California Public Retirement System prior to that date, but who is not subject to reciprocity upon joining CalPERS. A member who first established CalPERS membership prior to January 1, 2013, and who is rehired by a different CalPERS agency after a break in service of greater than six (6) months. CalPERS refers to all members that do not fit within the definition of a new member as "classic members".Contribution rates are subject to change based on the County of Riverside annual actuarial valuation.Note:This summary is for general information purposes only. Additional questions regarding retirement formulas can be sent to or by calling the Benefits Information Line at ,Option 2.If you have prior service credit with another CalPERS agency or within agencies, please contact CalPERS at to determine which retirement tier would be applicable to you. CalPERS is governed by the Public Employees' Retirement Law. The Retirement Law is complex and subject to change. If there's any conflict between this summary and the law, the law will prevail over this summary.DEFERRED COMPENSATION: Voluntary employee contribution with a choice between two 457 deferred compensation plan options.401(a) MONEY PURCHASE PLAN: County contribution of $50 per pay period towards choice between two 401(a) plan providers.ANNUAL LEAVE (Bi-Weekly Accrual):0 108 or more months = 12.00 HoursMaximum Annual Leave accumulation is 1,800 hours. Employee may receive pay in lieu of up to 80 hours per calendar year. Agency/Department Head may approve an additional 80 hours.ANNUAL LEAVE for Unrepresented Management Attorneys: Effective July 12, 2012, the specific affected Unrepresented Management Attorney classifications as stated in Article 22 of the Management Resolution will receive an additional 4 hours per pay period to their Annual Leave accrual. This additional leave accrual will expire at the end of the last pay period in June 2014. In addition, the maximum accrual for Annual Leave (or vacation) will be raised by 200 hours for eligible employees only. Maximum Annual Leave accumulation is 2,000 hours.HOLIDAYS: Normally 12 paid holidays per year.BEREAVEMENT LEAVE: 5 days (3 days are County paid; 2 days can be taken through use of accrued leave balances).BASIC LIFE INSURANCE: $50,000 of term life coverage. Premiums are paid by the County..... click apply for full job details
Sales Consultant - Part Time
MCI San Diego, California
POSITION OVERVIEW SALES AGENT The sales job of the year is now hiring! We are looking for sales agent to support a national cable service provider. If you believe you have a positive and persuasive personality, and that you have the drive to succeed, this is the career for you. With our industry leading training program, you are sure to succeed and grow. Did we mention the performance based bonuses are uncapped? MCI is one of the fastest growing company nationwide. Start your career here! Candidates should have excellent communication skills, willing to learn on the job, and be highly reliable. Bilingual agents receive enhanced compensation. Prior contact center experience isn't required but preferred. -------------- POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties Handle inbound and outbound contacts in a courteous, timely, and professional manner Listen to customers, understand their needs, and resolve customer issues Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable Follow the processes of the Client program and perform all tasks in a courteous and professional manner Utilize systems and technology to complete account management tasks Accurately document and process customer claims in appropriate systems Follow all required scripts, policies, and procedures Utilize knowledge base and training to accurately answer customer questions Comply with requirements surrounding confidential information and personal information Appropriately escalate customer issues with the managerial team Escalate customer issues to the appropriate staff and managerial for resolution as needed. Ensure first call resolution through problems solving and effective call handling Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes Adhere to all attendance and work schedule requirements CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT? It's about building relationships and turning the knowledge you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required Must be 18 years of age or older High school diploma or equivalent Experience with data-entry utilizing a computer The ability to read and speak English fluently Have a wired, high-speed internet connection (Download speed of 20Mbps+) Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Ability to work regularly scheduled shifts within our hours of operation including the training period. Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem solving and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity are prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment State or Federal work experience CONDITIONS OF EMPLOYMENT Must be authorized to work in their country of residence (The United States or Canada) Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location. JUST A FEW OF THE BENEFITS Medical, Dental, and Vision Coverage Options Paid Time-Off Regular Raises Advancement Opportunity Fun, Engaging Work Environment Casual Dress Code Cash and Prize Contests SCHEDULE REQUIREMENTS NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? We can offer a wide range of scheduling options for qualified candidates. There are multiple shifts and weekly work variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization . ABOUT THE APPLICATION PROCESS ... REGARDING COVID-19 As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation. Most local positions offer work-at-home after training on-site; however, there are specific programs that are on-site only due to security requirements. REGARDING MASKS To help protect our candidates and employees, we are REQUESTING that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and REQUIRE masks be worn when on-location. For more information on MCI's response to COVID-19 please visit . PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACOMODATION Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources, . DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community..... click apply for full job details
01/31/2021
Full time
POSITION OVERVIEW SALES AGENT The sales job of the year is now hiring! We are looking for sales agent to support a national cable service provider. If you believe you have a positive and persuasive personality, and that you have the drive to succeed, this is the career for you. With our industry leading training program, you are sure to succeed and grow. Did we mention the performance based bonuses are uncapped? MCI is one of the fastest growing company nationwide. Start your career here! Candidates should have excellent communication skills, willing to learn on the job, and be highly reliable. Bilingual agents receive enhanced compensation. Prior contact center experience isn't required but preferred. -------------- POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties Handle inbound and outbound contacts in a courteous, timely, and professional manner Listen to customers, understand their needs, and resolve customer issues Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable Follow the processes of the Client program and perform all tasks in a courteous and professional manner Utilize systems and technology to complete account management tasks Accurately document and process customer claims in appropriate systems Follow all required scripts, policies, and procedures Utilize knowledge base and training to accurately answer customer questions Comply with requirements surrounding confidential information and personal information Appropriately escalate customer issues with the managerial team Escalate customer issues to the appropriate staff and managerial for resolution as needed. Ensure first call resolution through problems solving and effective call handling Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes Adhere to all attendance and work schedule requirements CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT? It's about building relationships and turning the knowledge you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required Must be 18 years of age or older High school diploma or equivalent Experience with data-entry utilizing a computer The ability to read and speak English fluently Have a wired, high-speed internet connection (Download speed of 20Mbps+) Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Ability to work regularly scheduled shifts within our hours of operation including the training period. Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem solving and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity are prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment State or Federal work experience CONDITIONS OF EMPLOYMENT Must be authorized to work in their country of residence (The United States or Canada) Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location. JUST A FEW OF THE BENEFITS Medical, Dental, and Vision Coverage Options Paid Time-Off Regular Raises Advancement Opportunity Fun, Engaging Work Environment Casual Dress Code Cash and Prize Contests SCHEDULE REQUIREMENTS NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? We can offer a wide range of scheduling options for qualified candidates. There are multiple shifts and weekly work variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization . ABOUT THE APPLICATION PROCESS ... REGARDING COVID-19 As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation. Most local positions offer work-at-home after training on-site; however, there are specific programs that are on-site only due to security requirements. REGARDING MASKS To help protect our candidates and employees, we are REQUESTING that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and REQUIRE masks be worn when on-location. For more information on MCI's response to COVID-19 please visit . PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACOMODATION Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources, . DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community..... click apply for full job details
Sales Consultant
MCI San Diego, California
POSITION OVERVIEW FULL-TIME SALES REPRESENTATIVES SUPPORTING COMMERCIAL CLIENTS We are looking for Sales Representatives to support consumer and business, outbound sales programs for commercial clients. In this roles, you will make outbound calls to prospects and customers, acquire new customers and upsell existing ones, provide customers information on client products and services. There are a wide variety of project openings available representing some of the most recognizable brands in the world. Schedules vary by site and program however we can usually find something that works for everyone. This is an entry-level position that offers on the job paid training. Compensation is commensurate with experience and while prior contact center experience isn't required, experience in sales, customer service, tech support, or back-office support is a plus. Candidates should be highly reliable, have great communication skills and be willing to constantly learn on the job. -------------- POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties Handle inbound and outbound contacts in a courteous, timely, and professional manner Listen to customers, understand their needs, and resolve customer issues Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable Follow the processes of the Client program and perform all tasks in a courteous and professional manner Utilize systems and technology to complete account management tasks Accurately document and process customer claims in appropriate systems Follow all required scripts, policies, and procedures Utilize knowledge base and training to accurately answer customer questions Comply with requirements surrounding confidential information and personal information Appropriately escalate customer issues with the managerial team Escalate customer issues to the appropriate staff and managerial for resolution as needed. Ensure first call resolution through problems solving and effective call handling Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes Adhere to all attendance and work schedule requirements CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT? It's about building relationships and turning the knowledge you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required Must be 18 years of age or older High school diploma or equivalent Experience with data-entry utilizing a computer The ability to read and speak English fluently Have a wired, high-speed internet connection (Download speed of 20Mbps+) Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Ability to work regularly scheduled shifts within our hours of operation including the training period. Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem solving and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity are prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment State or Federal work experience CONDITIONS OF EMPLOYMENT Must be authorized to work in their country of residence (The United States or Canada) Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location. JUST A FEW OF THE BENEFITS Medical, Dental, and Vision Coverage Options Paid Time-Off Regular Raises Advancement Opportunity Fun, Engaging Work Environment Casual Dress Code Cash and Prize Contests SCHEDULE REQUIREMENTS NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? We can offer a wide range of scheduling options for qualified candidates. There are multiple shifts and weekly work variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization . ABOUT THE APPLICATION PROCESS ... REGARDING COVID-19 As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation. Most local positions offer work-at-home after training on-site; however, there are specific programs that are on-site only due to security requirements. REGARDING MASKS To help protect our candidates and employees, we are REQUESTING that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and REQUIRE masks be worn when on-location. For more information on MCI's response to COVID-19 please visit . PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACOMODATION Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources, kate..... click apply for full job details
01/28/2021
Full time
POSITION OVERVIEW FULL-TIME SALES REPRESENTATIVES SUPPORTING COMMERCIAL CLIENTS We are looking for Sales Representatives to support consumer and business, outbound sales programs for commercial clients. In this roles, you will make outbound calls to prospects and customers, acquire new customers and upsell existing ones, provide customers information on client products and services. There are a wide variety of project openings available representing some of the most recognizable brands in the world. Schedules vary by site and program however we can usually find something that works for everyone. This is an entry-level position that offers on the job paid training. Compensation is commensurate with experience and while prior contact center experience isn't required, experience in sales, customer service, tech support, or back-office support is a plus. Candidates should be highly reliable, have great communication skills and be willing to constantly learn on the job. -------------- POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties Handle inbound and outbound contacts in a courteous, timely, and professional manner Listen to customers, understand their needs, and resolve customer issues Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable Follow the processes of the Client program and perform all tasks in a courteous and professional manner Utilize systems and technology to complete account management tasks Accurately document and process customer claims in appropriate systems Follow all required scripts, policies, and procedures Utilize knowledge base and training to accurately answer customer questions Comply with requirements surrounding confidential information and personal information Appropriately escalate customer issues with the managerial team Escalate customer issues to the appropriate staff and managerial for resolution as needed. Ensure first call resolution through problems solving and effective call handling Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes Adhere to all attendance and work schedule requirements CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT? It's about building relationships and turning the knowledge you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required Must be 18 years of age or older High school diploma or equivalent Experience with data-entry utilizing a computer The ability to read and speak English fluently Have a wired, high-speed internet connection (Download speed of 20Mbps+) Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Ability to work regularly scheduled shifts within our hours of operation including the training period. Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem solving and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity are prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment State or Federal work experience CONDITIONS OF EMPLOYMENT Must be authorized to work in their country of residence (The United States or Canada) Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location. JUST A FEW OF THE BENEFITS Medical, Dental, and Vision Coverage Options Paid Time-Off Regular Raises Advancement Opportunity Fun, Engaging Work Environment Casual Dress Code Cash and Prize Contests SCHEDULE REQUIREMENTS NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? We can offer a wide range of scheduling options for qualified candidates. There are multiple shifts and weekly work variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization . ABOUT THE APPLICATION PROCESS ... REGARDING COVID-19 As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation. Most local positions offer work-at-home after training on-site; however, there are specific programs that are on-site only due to security requirements. REGARDING MASKS To help protect our candidates and employees, we are REQUESTING that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and REQUIRE masks be worn when on-location. For more information on MCI's response to COVID-19 please visit . PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACOMODATION Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources, kate..... click apply for full job details
Senior Government Consultant II - Policy and Operations
Marsh & McLennan Washington, Washington DC
Mercer is seeking candidates for the following position. Candidates can be based in the following locations: Washington D.C./Atlanta/Minneapolis/Phoenix Senior Government Consultant II - Policy and Operations What can you expect? The Senior Government Consultant II will lead and manage projects with GHSC's clients Our clients are primarily State Medicaid and Children's Health Insurance Program (CHIP) agencies and related agencies responsible for Medicaid and CHIP fee-for-service and managed care programs Some of the responsibilities of this role include providing Medicaid and CHIP policy options and operational expertise, project management, team management, client management and business development What is in it for you? Mercer's Health business has the world's largest and most influential benefits brokerage and consulting capabilities Work with the team that provides the optimal combination of local-market knowledge and nationally-driven best practices We run many social and new-hire events, outings, and employee networks. Having fun in the work you do comes from being a part of a client team and contributing to its success ​We will count on you to: Lead and manage projects to help states develop, implement and improve their Medicaid and CHIP programs Be viewed by the client as an expert on Medicaid in multiple areas that may include policy, federal authorities, program operations, financial, and budgeting aspects of Medicaid and CHIP programs Have experience with Medicaid managed care, fee-for-service and alternative delivery and payment models Clearly define the scope, timelines, staffing and deliverables for the project and ensure the project team is within budget, on time and providing deliverables consistent with the scope Structure and manage the project team, including any subcontractors and remote team members, to ensure a high functioning team and the development of timely, high-quality deliverables that meet the client's needs Consider the implication of policy, legal, political, etc. changes on the state and the state's Medicaid program Work on multiple projects with multiple clients simultaneously Assist in responding to RFPs including developing strategy, writing the technical proposal and developing the budget/cost proposal ​ What you need to have: BA/BS degree required Master's degree in health policy, public policy, public health, or related field preferred Minimum 10 years of relevant experience required Strong knowledge of Medicaid policy (e.g., regulations, waivers and state plan amendments) and state operations; Foundational knowledge of Medicaid managed care Track record of leading effective project teams and being accountable for project results Excellent project management and interpersonal skills ​ What makes you stand out? State and/or CMS Medicaid experience a plus Subject matter expertise in long-term services and supports, behavioral health, Medicaid managed care regulations and/or Medicaid procurement preferred, but not required Demonstrated ability to thrive in a remote working environment ​ To learn more about Mercer's GHSC practice, please visit Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer's more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries. Mercer is a business of Marsh & McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annual revenue of $17 billion. Through its market-leading businesses including Marsh , Guy Carpenter and Oliver Wyman , Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit . Follow Mercer on Twitter . Mercer LLC and its separately incorporated operating entities around the world are part of Marsh & McLennan Companies, a publicly held company (ticker symbol: MMC). Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. #LI-REMOTE
01/27/2021
Full time
Mercer is seeking candidates for the following position. Candidates can be based in the following locations: Washington D.C./Atlanta/Minneapolis/Phoenix Senior Government Consultant II - Policy and Operations What can you expect? The Senior Government Consultant II will lead and manage projects with GHSC's clients Our clients are primarily State Medicaid and Children's Health Insurance Program (CHIP) agencies and related agencies responsible for Medicaid and CHIP fee-for-service and managed care programs Some of the responsibilities of this role include providing Medicaid and CHIP policy options and operational expertise, project management, team management, client management and business development What is in it for you? Mercer's Health business has the world's largest and most influential benefits brokerage and consulting capabilities Work with the team that provides the optimal combination of local-market knowledge and nationally-driven best practices We run many social and new-hire events, outings, and employee networks. Having fun in the work you do comes from being a part of a client team and contributing to its success ​We will count on you to: Lead and manage projects to help states develop, implement and improve their Medicaid and CHIP programs Be viewed by the client as an expert on Medicaid in multiple areas that may include policy, federal authorities, program operations, financial, and budgeting aspects of Medicaid and CHIP programs Have experience with Medicaid managed care, fee-for-service and alternative delivery and payment models Clearly define the scope, timelines, staffing and deliverables for the project and ensure the project team is within budget, on time and providing deliverables consistent with the scope Structure and manage the project team, including any subcontractors and remote team members, to ensure a high functioning team and the development of timely, high-quality deliverables that meet the client's needs Consider the implication of policy, legal, political, etc. changes on the state and the state's Medicaid program Work on multiple projects with multiple clients simultaneously Assist in responding to RFPs including developing strategy, writing the technical proposal and developing the budget/cost proposal ​ What you need to have: BA/BS degree required Master's degree in health policy, public policy, public health, or related field preferred Minimum 10 years of relevant experience required Strong knowledge of Medicaid policy (e.g., regulations, waivers and state plan amendments) and state operations; Foundational knowledge of Medicaid managed care Track record of leading effective project teams and being accountable for project results Excellent project management and interpersonal skills ​ What makes you stand out? State and/or CMS Medicaid experience a plus Subject matter expertise in long-term services and supports, behavioral health, Medicaid managed care regulations and/or Medicaid procurement preferred, but not required Demonstrated ability to thrive in a remote working environment ​ To learn more about Mercer's GHSC practice, please visit Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer's more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries. Mercer is a business of Marsh & McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annual revenue of $17 billion. Through its market-leading businesses including Marsh , Guy Carpenter and Oliver Wyman , Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit . Follow Mercer on Twitter . Mercer LLC and its separately incorporated operating entities around the world are part of Marsh & McLennan Companies, a publicly held company (ticker symbol: MMC). Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. #LI-REMOTE
Senior Government Consultant III - Policy and Operations
Marsh & McLennan Washington, Washington DC
Mercer is seeking candidates for the following position. Candidates can be based in the following locations: Washington D.C./Atlanta/Minneapolis/Phoenix Senior Government Consultant III - Policy and Operations What can you expect? The Senior Government Consultant III will lead and manage projects with GHSC's clients Our clients are primarily State Medicaid and Children's Health Insurance Program (CHIP) agencies and related agencies responsible for Medicaid and CHIP fee-for-service and managed care programs Some of the responsibilities of this role include providing Medicaid and CHIP policy options and operational expertise, project management, team management, client management and business development What is in it for you? Mercer's Health business has the world's largest and most influential benefits brokerage and consulting capabilities Work with the team that provides the optimal combination of local-market knowledge and nationally-driven best practices We run many social and new-hire events, outings, and employee networks. Having fun in the work you do comes from being a part of a client team and contributing to its success We will count on you to: Lead and manage projects to help states develop, implement, and improve their Medicaid and CHIP programs Be viewed by the client and internal consultants as an expert on Medicaid in multiple areas that may include policy, federal authorities, , program operations, financial, and budgeting aspects of Medicaid and CHIP programs Demonstrate experience with Medicaid managed care, fee-for-service and alternative delivery and payment models that incorporate concepts such as value-based payment and social determinants of health Clearly define the scope, timelines, staffing, and deliverables for the project and ensure the project team is within budget, on time and providing deliverables consistent with the scope Structure and manage the project team, including any subcontractors and remote team members, to ensure a high functioning team and the development of timely, high-quality deliverables that meet the client's needs Consider the implication of policy, legal, political, etc. changes on the state and the state's Medicaid program Work on multiple projects with multiple clients simultaneously Lead or assist in responding to RFPs including developing strategy, writing the technical proposal, and developing the budget/cost proposal ​ What you need to have: BA/BS degree required Master's degree in health policy, public policy, public health, or related field preferred Minimum 15 years of relevant experience required Foundational knowledge of Medicaid managed care Track record of leading effective project teams and being accountable for project results Excellent project management and interpersonal skills Strong oral and written communication skills ​ What makes you stand out? Strong knowledge of Medicaid policy (e.g., regulations, waivers and state plan amendments) and state operations; state and/or CMS Medicaid experience strongly preferred Subject matter expertise in long-term services and supports, behavioral health, Medicaid managed care regulations and/or Medicaid procurement preferred, but not required To learn more about Mercer's GHSC practice, please visit Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer's more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries. Mercer is a business of Marsh & McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annual revenue of $17 billion. Through its market-leading businesses including Marsh , Guy Carpenter and Oliver Wyman , Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit . Follow Mercer on Twitter . Mercer LLC and its separately incorporated operating entities around the world are part of Marsh & McLennan Companies, a publicly held company (ticker symbol: MMC). Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. #LI-REMOTE
01/27/2021
Full time
Mercer is seeking candidates for the following position. Candidates can be based in the following locations: Washington D.C./Atlanta/Minneapolis/Phoenix Senior Government Consultant III - Policy and Operations What can you expect? The Senior Government Consultant III will lead and manage projects with GHSC's clients Our clients are primarily State Medicaid and Children's Health Insurance Program (CHIP) agencies and related agencies responsible for Medicaid and CHIP fee-for-service and managed care programs Some of the responsibilities of this role include providing Medicaid and CHIP policy options and operational expertise, project management, team management, client management and business development What is in it for you? Mercer's Health business has the world's largest and most influential benefits brokerage and consulting capabilities Work with the team that provides the optimal combination of local-market knowledge and nationally-driven best practices We run many social and new-hire events, outings, and employee networks. Having fun in the work you do comes from being a part of a client team and contributing to its success We will count on you to: Lead and manage projects to help states develop, implement, and improve their Medicaid and CHIP programs Be viewed by the client and internal consultants as an expert on Medicaid in multiple areas that may include policy, federal authorities, , program operations, financial, and budgeting aspects of Medicaid and CHIP programs Demonstrate experience with Medicaid managed care, fee-for-service and alternative delivery and payment models that incorporate concepts such as value-based payment and social determinants of health Clearly define the scope, timelines, staffing, and deliverables for the project and ensure the project team is within budget, on time and providing deliverables consistent with the scope Structure and manage the project team, including any subcontractors and remote team members, to ensure a high functioning team and the development of timely, high-quality deliverables that meet the client's needs Consider the implication of policy, legal, political, etc. changes on the state and the state's Medicaid program Work on multiple projects with multiple clients simultaneously Lead or assist in responding to RFPs including developing strategy, writing the technical proposal, and developing the budget/cost proposal ​ What you need to have: BA/BS degree required Master's degree in health policy, public policy, public health, or related field preferred Minimum 15 years of relevant experience required Foundational knowledge of Medicaid managed care Track record of leading effective project teams and being accountable for project results Excellent project management and interpersonal skills Strong oral and written communication skills ​ What makes you stand out? Strong knowledge of Medicaid policy (e.g., regulations, waivers and state plan amendments) and state operations; state and/or CMS Medicaid experience strongly preferred Subject matter expertise in long-term services and supports, behavioral health, Medicaid managed care regulations and/or Medicaid procurement preferred, but not required To learn more about Mercer's GHSC practice, please visit Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer's more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries. Mercer is a business of Marsh & McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annual revenue of $17 billion. Through its market-leading businesses including Marsh , Guy Carpenter and Oliver Wyman , Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit . Follow Mercer on Twitter . Mercer LLC and its separately incorporated operating entities around the world are part of Marsh & McLennan Companies, a publicly held company (ticker symbol: MMC). Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. #LI-REMOTE
Contract Management Team - Administrator II
Marsh & McLennan Norwood, Massachusetts
At Mercer, we make a difference in the lives of more than 110 million people every day by advancing their health, wealth, and careers. We are in the business of creating more secure and rewarding futures for our clients and their employees - whether we are designing affordable health plans, assuring income for retirement or aligning workers with workforce needs. Mercer is seeking candidates for the following position supporting the Norwood, MA office. This opportunity is open for full time remote work location. Contract Management Team Administrator II What can you expect? As a member of the Client Management Team (CMT), you will be responsible for actively handling the intake and monitoring of requests for Mercer Legal's assistance in handling Client Contract requests. Be a key contributor to a Mercer Executive Committee key initiative that contributes in a meaningful and significant way to Mercer's financial performance. You will work closely with lawyers and other legal professionals in Mercer Legal on a daily basis to promptly and efficiently handle CCRs. Interact daily with key stakeholders (CMs, RMs, lead consultants, Legal, Information Security, Privacy and other key stakeholders) across Mercer's US & Canada businesses What is in it for you? At Mercer, we are as invested in creating brighter futures for our own people as we are for our clients. To help you reach your full potential, we offer a culture, benefits program and resources that support your wellbeing and career development as well as: Company with a strong brand and strong results to match and are committed to making a difference in the lives of people Culture of belonging, innovation, collaboration, internal mobility and extraordinary career opportunities through our four businesses: Marsh, Mercer, Guy Carpenter, and Oliver Wyman, each consistently ranked the industry leader in their fields Competitive pay and outstanding benefits to help colleagues and their families live better - physically, mentally, and financially Generous time away from the office and paid time off to give back through non-profit community service; flexible work culture Employee Resource Groups which provide access to leaders, relevant volunteer and mentoring opportunities, and interactions with counterparts in industry groups and client organizations Competitive pay, full benefits package - starting day one (medical, dental, vision, STD/LTD, life insurance, generous 401k match AND automatic contribution Generous Parental Leave and Tuition Reimbursement plan per year and participation in our Employee Stock Purchase Plan Generous paid time off for vacation, sick, company holidays and time to give back to your community We will count on you to: Monitor the intake mailbox for new CCRs including the initial triage of new CCRs submitted via MercerForce (MF) (and determination of their good order and completeness). Schedule and participate on internal stakeholder calls to discuss go forward approach, confirming assignments for Legal and other key stakeholders. Track your open CCR's and provide summary updates through completion in order to assist in effectively closing opportunities and capturing key performance metrics. Actively follow up and track the status of CCRs to influence the number of days it takes to execute a contract, which helps our business realize revenue earlier. Become an expert user of MercerForce (an application based on the SalesForce platform) Learn the various Mercer businesses and the key legal issues they face. What you need to have: Bachelor's degree plus 3 years of relevant work experience (3+ years in a corporate office or professional services firm preferably in the area of contract review). Strong communication and interpersonal skills with the ability to quickly build credibility and gain confidence at all levels in the organization Excellent organizational, time management, execution, and tracking skills. Strong attention to detail and solid follow through, with the ability to set and deliver on priorities and multiple open CCRs in a fast-paced environment MS Office Suite of software programs What makes you stand out: Paralegal or other legal or legal operations experience helpful but not necessary. Experience using Mercer Force or other SalesForce -based tools is a strong plus. Understanding of legal and contract terminology. Excellent team player and collaborator. Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer's more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries. Mercer is a business of Marsh & McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annual revenue of $17 billion. Through its market-leading businesses including Marsh , Guy Carpenter and Oliver Wyman , Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit . Follow Mercer on Twitter . Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. This role is not eligible to be performed remotely from Colorado #LI-AV3
01/24/2021
Full time
At Mercer, we make a difference in the lives of more than 110 million people every day by advancing their health, wealth, and careers. We are in the business of creating more secure and rewarding futures for our clients and their employees - whether we are designing affordable health plans, assuring income for retirement or aligning workers with workforce needs. Mercer is seeking candidates for the following position supporting the Norwood, MA office. This opportunity is open for full time remote work location. Contract Management Team Administrator II What can you expect? As a member of the Client Management Team (CMT), you will be responsible for actively handling the intake and monitoring of requests for Mercer Legal's assistance in handling Client Contract requests. Be a key contributor to a Mercer Executive Committee key initiative that contributes in a meaningful and significant way to Mercer's financial performance. You will work closely with lawyers and other legal professionals in Mercer Legal on a daily basis to promptly and efficiently handle CCRs. Interact daily with key stakeholders (CMs, RMs, lead consultants, Legal, Information Security, Privacy and other key stakeholders) across Mercer's US & Canada businesses What is in it for you? At Mercer, we are as invested in creating brighter futures for our own people as we are for our clients. To help you reach your full potential, we offer a culture, benefits program and resources that support your wellbeing and career development as well as: Company with a strong brand and strong results to match and are committed to making a difference in the lives of people Culture of belonging, innovation, collaboration, internal mobility and extraordinary career opportunities through our four businesses: Marsh, Mercer, Guy Carpenter, and Oliver Wyman, each consistently ranked the industry leader in their fields Competitive pay and outstanding benefits to help colleagues and their families live better - physically, mentally, and financially Generous time away from the office and paid time off to give back through non-profit community service; flexible work culture Employee Resource Groups which provide access to leaders, relevant volunteer and mentoring opportunities, and interactions with counterparts in industry groups and client organizations Competitive pay, full benefits package - starting day one (medical, dental, vision, STD/LTD, life insurance, generous 401k match AND automatic contribution Generous Parental Leave and Tuition Reimbursement plan per year and participation in our Employee Stock Purchase Plan Generous paid time off for vacation, sick, company holidays and time to give back to your community We will count on you to: Monitor the intake mailbox for new CCRs including the initial triage of new CCRs submitted via MercerForce (MF) (and determination of their good order and completeness). Schedule and participate on internal stakeholder calls to discuss go forward approach, confirming assignments for Legal and other key stakeholders. Track your open CCR's and provide summary updates through completion in order to assist in effectively closing opportunities and capturing key performance metrics. Actively follow up and track the status of CCRs to influence the number of days it takes to execute a contract, which helps our business realize revenue earlier. Become an expert user of MercerForce (an application based on the SalesForce platform) Learn the various Mercer businesses and the key legal issues they face. What you need to have: Bachelor's degree plus 3 years of relevant work experience (3+ years in a corporate office or professional services firm preferably in the area of contract review). Strong communication and interpersonal skills with the ability to quickly build credibility and gain confidence at all levels in the organization Excellent organizational, time management, execution, and tracking skills. Strong attention to detail and solid follow through, with the ability to set and deliver on priorities and multiple open CCRs in a fast-paced environment MS Office Suite of software programs What makes you stand out: Paralegal or other legal or legal operations experience helpful but not necessary. Experience using Mercer Force or other SalesForce -based tools is a strong plus. Understanding of legal and contract terminology. Excellent team player and collaborator. Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer's more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries. Mercer is a business of Marsh & McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annual revenue of $17 billion. Through its market-leading businesses including Marsh , Guy Carpenter and Oliver Wyman , Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit . Follow Mercer on Twitter . Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. This role is not eligible to be performed remotely from Colorado #LI-AV3
Director of Nursing Services
Fairway Village Indianapolis, Indiana
Caring people make the difference at American Senior Communities! American Senior Communities has proudly served customers since the year 2000 with a long history of excellent outcomes. We are Indiana-owned and operated, and we aren't ever going to forget our roots. We take great pride in our Hoosier heritage with Hoosier hospitality ingrained in everything we do. As experts in senior care, we are not just doing a job, but following a calling. Compassion, Accountability, Relationships and Excellence are the core values for American Senior Communities. These words not only form an acronym for C.A.R.E. , they are our guiding principles and create the framework for all of our relationships with customers, staff, family members and the community at large. We are currently accepting applications for the following position: Director of Nursing Services ( Registered Nurse / RN ) The Director of Nursing Services assumes authority, responsibility, and accountability for the delivery of nursing services in the facility. In collaboration with the Executive Director, allocates departmental resources in an efficient and economic manner to enable each resident to attain or maintain the highest practicable physical, mental and psychosocial well-being. Collaborates with other departments, professionals, consultants, and organizations, including government agencies and advocacy groups, to develop support and coordinate resident care, related administrative functions, and to represent the interests of the facility. ESSENTIAL POSITION FUNCTIONS: Develops, maintains, and implements nursing policies and procedures that reflect current standards of nursing practice, company, and facility philosophy of care and practices while maintaining compliance with state and federal laws and regulations. Communicates and interprets policies and procedures to nursing staff. Monitors practices for effective implementation and achievement of results. Ensures delivery of compassionate quality care evidenced by adequate services and staff coverage on unit, appropriateness of staff, absence of odors, cleanliness, absence of pressure wounds, and apparent maintenance of optimal physical, mental and, psychosocial function. Demonstrates knowledge of and application of Key Clinical Quality Indicators. Proactively monitors and implements systems to achieve and/or surpass company thresholds Reviews 24-hour report from every unit daily to ensure timely, effective responses to significant changes in condition, transfers, discharges, use of physical or chemical restraints, unexplained injuries, potential abuse or neglect, medication errors, loss of resident property, or any evidence of resident or family dissatisfaction. Gathers and analyzes facts, assesses situations, develops, and implements appropriate actions to investigate, notify appropriate parties, resolve issues, record facts properly, and prevent future reoccurrence. Communicates findings/results to Executive Director. Communicates directly with residents, families, medical staff, nursing staff, interdisciplinary team members, and Department Heads to coordinate care and services, improve organization and implementation of plans of care, to maintain quality of care, quality of life, and a homelike environment for all residents. Establishes, implements, and monitors infection control program designed to provide a safe, sanitary, and comfortable environment and to prevent the development and transmission of disease and infection. Reviews infection control surveillance reports to identify trends and to develop effective actions to control and prevent infections in the facility. Provides infection control information and statistics in Quality Assessment and Assurance Committee report. Monitors staff for compliance with OSHA mandates on workplace safety. Proactively develops procedures and incentive programs to promote workplace safety and safety practices. Monitors the provision of care and services to residents on all shifts and evaluates regulatory compliance efforts through daily rounds to observe care on units, to review records, and to interview staff members, residents, families, and other interested parties. Evaluates the finding of compliance rounds conducted by designated facility staff on a daily basis. Designs, implements, and evaluates actions to continuously improve quality, compassionate care and cleanliness, eliminate odors, and decubitii. Conducts quality assessment and assurance activities. Develops program to gather and analyze data for trends and to institute actions to resolve problems promptly. Evaluates effectiveness of actions. Participates as member of Quality Assessment and Assurance Committee with Medical Director and at least three other facility staff members. Reports and makes recommendations to Quality Assessment and Assurance Committee. Oversees and supervises development and delivery of in-service educational programs designed to equip nursing staff with sufficient knowledge and skills to provide nursing, nursing related services, and highest level of compassionate, quality of care to each resident to attain or maintain the highest practical physical, mental, and psychosocial well-being. Assists Executive Director with preparation for long-term care survey. Actively participates in long-term care survey process by instructing staff in matters of conduct and disclosure, maintaining a presence at all times surveyors are on-site and directing the timely collection of information required by the survey team. Demonstrates concern for identified problems and undertakes corrective action while survey is in progress if appropriate. Gathers and presents supplemental documentation to avoid potential deficiencies. Collaborates with Executive Director to develop responses to survey report and implements prevention measures for future citations. Collaborates with physicians, consultants, community agencies, and institutions to improve quality of services and to resolve identified problems. Consults with Executive Director daily about resident status, census, budget, personnel, and other relevant issues. Participates in the development of and compliance with the department budget including nursing, medical, and central supplies. Provides relevant information to Executive Director regarding departmental needs and status. Proactively develops positive employee relations, incentive, and recognition programs. Promotes positive interactions. Maintains approachability, strong communication, and interpersonal skills with staff and prompt resolution of issues. Trains nursing management staff in the knowledge and delivery of same. Ensures 24-hour availability as nursing administration resource by providing on-call and telephone access or designating an alternative, qualified nursing staff member to do so. Acts in administrative capacity in absence of Executive Director. We offer attractive compensation and an excellent benefits package including: · PayActiv - Have immediate access to up to 50% for your pay pre-hire · Medical/Dental/Vision insurance available - Plans starting as low as $20 a week · Tuition assistance and up to $500 for certifications · Telehealth options also available · Nurse & CNA preceptor program - Become a mentor and get paid! · Grow our staff thru the O2NE program that offers fully paid LPN or RN higher education and training · 401k · Paid Time Off · Generous Employee Referral Program · Workforce Chaplains: Confidential, non-denomination resource available for anyone in the ASC family Job Requirements: Demonstrates C.A.R.E. values to our residents, family members, customers and staff. Must be available to work varying hours including evenings, weekends, and holidays. Graduated from an accredited school of nursing and hold a current Indiana Registered Nurse license. Minimum of three years' clinical experience in Geriatric or Gerontology couples with a minimum of one-year experience as a Departmental Manager of a Long Term Care. Knowledge of current Federal and State laws and regulations that apply to practice of nursing in long-term care.
01/20/2021
Full time
Caring people make the difference at American Senior Communities! American Senior Communities has proudly served customers since the year 2000 with a long history of excellent outcomes. We are Indiana-owned and operated, and we aren't ever going to forget our roots. We take great pride in our Hoosier heritage with Hoosier hospitality ingrained in everything we do. As experts in senior care, we are not just doing a job, but following a calling. Compassion, Accountability, Relationships and Excellence are the core values for American Senior Communities. These words not only form an acronym for C.A.R.E. , they are our guiding principles and create the framework for all of our relationships with customers, staff, family members and the community at large. We are currently accepting applications for the following position: Director of Nursing Services ( Registered Nurse / RN ) The Director of Nursing Services assumes authority, responsibility, and accountability for the delivery of nursing services in the facility. In collaboration with the Executive Director, allocates departmental resources in an efficient and economic manner to enable each resident to attain or maintain the highest practicable physical, mental and psychosocial well-being. Collaborates with other departments, professionals, consultants, and organizations, including government agencies and advocacy groups, to develop support and coordinate resident care, related administrative functions, and to represent the interests of the facility. ESSENTIAL POSITION FUNCTIONS: Develops, maintains, and implements nursing policies and procedures that reflect current standards of nursing practice, company, and facility philosophy of care and practices while maintaining compliance with state and federal laws and regulations. Communicates and interprets policies and procedures to nursing staff. Monitors practices for effective implementation and achievement of results. Ensures delivery of compassionate quality care evidenced by adequate services and staff coverage on unit, appropriateness of staff, absence of odors, cleanliness, absence of pressure wounds, and apparent maintenance of optimal physical, mental and, psychosocial function. Demonstrates knowledge of and application of Key Clinical Quality Indicators. Proactively monitors and implements systems to achieve and/or surpass company thresholds Reviews 24-hour report from every unit daily to ensure timely, effective responses to significant changes in condition, transfers, discharges, use of physical or chemical restraints, unexplained injuries, potential abuse or neglect, medication errors, loss of resident property, or any evidence of resident or family dissatisfaction. Gathers and analyzes facts, assesses situations, develops, and implements appropriate actions to investigate, notify appropriate parties, resolve issues, record facts properly, and prevent future reoccurrence. Communicates findings/results to Executive Director. Communicates directly with residents, families, medical staff, nursing staff, interdisciplinary team members, and Department Heads to coordinate care and services, improve organization and implementation of plans of care, to maintain quality of care, quality of life, and a homelike environment for all residents. Establishes, implements, and monitors infection control program designed to provide a safe, sanitary, and comfortable environment and to prevent the development and transmission of disease and infection. Reviews infection control surveillance reports to identify trends and to develop effective actions to control and prevent infections in the facility. Provides infection control information and statistics in Quality Assessment and Assurance Committee report. Monitors staff for compliance with OSHA mandates on workplace safety. Proactively develops procedures and incentive programs to promote workplace safety and safety practices. Monitors the provision of care and services to residents on all shifts and evaluates regulatory compliance efforts through daily rounds to observe care on units, to review records, and to interview staff members, residents, families, and other interested parties. Evaluates the finding of compliance rounds conducted by designated facility staff on a daily basis. Designs, implements, and evaluates actions to continuously improve quality, compassionate care and cleanliness, eliminate odors, and decubitii. Conducts quality assessment and assurance activities. Develops program to gather and analyze data for trends and to institute actions to resolve problems promptly. Evaluates effectiveness of actions. Participates as member of Quality Assessment and Assurance Committee with Medical Director and at least three other facility staff members. Reports and makes recommendations to Quality Assessment and Assurance Committee. Oversees and supervises development and delivery of in-service educational programs designed to equip nursing staff with sufficient knowledge and skills to provide nursing, nursing related services, and highest level of compassionate, quality of care to each resident to attain or maintain the highest practical physical, mental, and psychosocial well-being. Assists Executive Director with preparation for long-term care survey. Actively participates in long-term care survey process by instructing staff in matters of conduct and disclosure, maintaining a presence at all times surveyors are on-site and directing the timely collection of information required by the survey team. Demonstrates concern for identified problems and undertakes corrective action while survey is in progress if appropriate. Gathers and presents supplemental documentation to avoid potential deficiencies. Collaborates with Executive Director to develop responses to survey report and implements prevention measures for future citations. Collaborates with physicians, consultants, community agencies, and institutions to improve quality of services and to resolve identified problems. Consults with Executive Director daily about resident status, census, budget, personnel, and other relevant issues. Participates in the development of and compliance with the department budget including nursing, medical, and central supplies. Provides relevant information to Executive Director regarding departmental needs and status. Proactively develops positive employee relations, incentive, and recognition programs. Promotes positive interactions. Maintains approachability, strong communication, and interpersonal skills with staff and prompt resolution of issues. Trains nursing management staff in the knowledge and delivery of same. Ensures 24-hour availability as nursing administration resource by providing on-call and telephone access or designating an alternative, qualified nursing staff member to do so. Acts in administrative capacity in absence of Executive Director. We offer attractive compensation and an excellent benefits package including: · PayActiv - Have immediate access to up to 50% for your pay pre-hire · Medical/Dental/Vision insurance available - Plans starting as low as $20 a week · Tuition assistance and up to $500 for certifications · Telehealth options also available · Nurse & CNA preceptor program - Become a mentor and get paid! · Grow our staff thru the O2NE program that offers fully paid LPN or RN higher education and training · 401k · Paid Time Off · Generous Employee Referral Program · Workforce Chaplains: Confidential, non-denomination resource available for anyone in the ASC family Job Requirements: Demonstrates C.A.R.E. values to our residents, family members, customers and staff. Must be available to work varying hours including evenings, weekends, and holidays. Graduated from an accredited school of nursing and hold a current Indiana Registered Nurse license. Minimum of three years' clinical experience in Geriatric or Gerontology couples with a minimum of one-year experience as a Departmental Manager of a Long Term Care. Knowledge of current Federal and State laws and regulations that apply to practice of nursing in long-term care.
Information Security Consultant II (Remote)
Flexion Inc
Flexion is seeking an Information Security Consultant for our direct clients' needs. This role is 100% remote. Description: 1. Support Cyber Risk function performing a review of exceptions and vendor assessments using a tool called Cyber GRX. 2. Support Cyber Compliance with assisting the team in performing risk assessments / interviews, assist with data gathering/evidence and assist as needed with any report writing. Summary: Support Divisional Technology Services and business stakeholders on security compliance, risk and audit strategies to manage identified risks and ensure remediation and mitigation plans are adopted and adhere to security policies, standards and best practices. Often working as a team member on larger initiatives, or delivering smaller initiatives under guidance, this role will perform security compliance and risk assessments and other compliance, risk and audit advisory services as required to meet divisional regulatory driven compliance requirements and policy adherence. Primary Responsibilities * Contribute to development of a globally consistent Security Compliance and Risk consultancy and advisory practice, including maintenance of relevant processes and templates * Assist with Technology services, Enterprise Risk, Legal and Group Audit in effectively managing technology risks and develop timely and effective remediation and mitigation plans * Assists in the delivery of security and risk assessment for 3rd Party IT vendors and service providers * Develop awareness of divisional technology security, risk and compliance strategies, audit support processes and remediation planning strategies that align with security effort to achieve regulatory and policy compliance * Respond to security compliance, risk and audit questions and inquiries, utilizing available resources and procedures, adhering to the risk framework and policies * Apply globally consistent security policy, standards, patterns, and engagement process(es) to triage and review business risk and level of security effort required to mitigate risks and reach compliance * Engage the Enterprise Risk team to self-report issues and inform business and project stakeholders of potential security issues from internal sources and 3rd party IT vendors. Responsible for following up on identified issues to achieve resolution through design amendment, compensating controls, or risk acceptance * Prepare reports on vendor assessment and vendor risks * Enhance awareness of security risk and compliance within business stakeholder and divisional IT community * Build effective relationships with business stakeholders and IT teams to deliver security risk and compliance consulting services that meet stakeholder expectations * Maintain high standards of service delivery to enable continuous improvement and effective response to stakeholder feedback * Support the delivery of Security compliance and Risk Consultancy services ensuring compliance with appropriate SLAs and quality controls and alignment with security, regulatory and business requirements * Track security compliance and risk service benefit to specifically identify areas of continuous improvement of service delivery * Actively undertake personal development to ensure up to date knowledge and skills * Support others in the team where appropriate to assist in the achievement of their objectives Preferred Competencies/Skills * Flexible and able to apply skills to all types of technology solutions. * Analytical and problem-solving skills. * Sound communication skills, with developing ability to communicate technical information to business users. * Sound customer service focus. Preferred Knowledge * Understanding of information security risk and compliance and familiarity with current trends/developments. * Understanding of secure SDLC processes and Project Management Methodologies. * Understanding of business and technical information security concepts e.g. risk management, standards, BCM, penetration testing and training awareness. * Some knowledge of current regulatory environment (NYDFS, APRA, GDPR, PCI, other national, state and local regulations) * Broad and high-level knowledge of infrastructure and application technologies. High level knowledge of control standards (COBIT, NIST etc.) * Research and understand emerging regulatory changes, cyber security threats and risk drivers relevant to divisional business. Equal Employment Opportunity/Affirmative Action Employer - provided by Dice
10/01/2020
Full time
Flexion is seeking an Information Security Consultant for our direct clients' needs. This role is 100% remote. Description: 1. Support Cyber Risk function performing a review of exceptions and vendor assessments using a tool called Cyber GRX. 2. Support Cyber Compliance with assisting the team in performing risk assessments / interviews, assist with data gathering/evidence and assist as needed with any report writing. Summary: Support Divisional Technology Services and business stakeholders on security compliance, risk and audit strategies to manage identified risks and ensure remediation and mitigation plans are adopted and adhere to security policies, standards and best practices. Often working as a team member on larger initiatives, or delivering smaller initiatives under guidance, this role will perform security compliance and risk assessments and other compliance, risk and audit advisory services as required to meet divisional regulatory driven compliance requirements and policy adherence. Primary Responsibilities * Contribute to development of a globally consistent Security Compliance and Risk consultancy and advisory practice, including maintenance of relevant processes and templates * Assist with Technology services, Enterprise Risk, Legal and Group Audit in effectively managing technology risks and develop timely and effective remediation and mitigation plans * Assists in the delivery of security and risk assessment for 3rd Party IT vendors and service providers * Develop awareness of divisional technology security, risk and compliance strategies, audit support processes and remediation planning strategies that align with security effort to achieve regulatory and policy compliance * Respond to security compliance, risk and audit questions and inquiries, utilizing available resources and procedures, adhering to the risk framework and policies * Apply globally consistent security policy, standards, patterns, and engagement process(es) to triage and review business risk and level of security effort required to mitigate risks and reach compliance * Engage the Enterprise Risk team to self-report issues and inform business and project stakeholders of potential security issues from internal sources and 3rd party IT vendors. Responsible for following up on identified issues to achieve resolution through design amendment, compensating controls, or risk acceptance * Prepare reports on vendor assessment and vendor risks * Enhance awareness of security risk and compliance within business stakeholder and divisional IT community * Build effective relationships with business stakeholders and IT teams to deliver security risk and compliance consulting services that meet stakeholder expectations * Maintain high standards of service delivery to enable continuous improvement and effective response to stakeholder feedback * Support the delivery of Security compliance and Risk Consultancy services ensuring compliance with appropriate SLAs and quality controls and alignment with security, regulatory and business requirements * Track security compliance and risk service benefit to specifically identify areas of continuous improvement of service delivery * Actively undertake personal development to ensure up to date knowledge and skills * Support others in the team where appropriate to assist in the achievement of their objectives Preferred Competencies/Skills * Flexible and able to apply skills to all types of technology solutions. * Analytical and problem-solving skills. * Sound communication skills, with developing ability to communicate technical information to business users. * Sound customer service focus. Preferred Knowledge * Understanding of information security risk and compliance and familiarity with current trends/developments. * Understanding of secure SDLC processes and Project Management Methodologies. * Understanding of business and technical information security concepts e.g. risk management, standards, BCM, penetration testing and training awareness. * Some knowledge of current regulatory environment (NYDFS, APRA, GDPR, PCI, other national, state and local regulations) * Broad and high-level knowledge of infrastructure and application technologies. High level knowledge of control standards (COBIT, NIST etc.) * Research and understand emerging regulatory changes, cyber security threats and risk drivers relevant to divisional business. Equal Employment Opportunity/Affirmative Action Employer - provided by Dice
Apex Systems
OSP Engineer - III
Apex Systems
If you are interested in the below position, please send an updated resume with a good contact phone number to Morgan directly at OSP Engineer Location: Tempe, AZ (stating remotely and then return to office based on COVID climate) NOTE: Client requires candidates to work on a W2 basis Job Summary Looking for experienced OSP Engineer in the Phoenix market to augment core employee staff. The engineer will be aiding the core team in completing system updates to software applications completing OSP inventory. Current areas of responsibility include Phoenix and surrounding areas. Regular work conditions are 40 hours per week with some travel required. Extra hours and occasional weekend work may be required depending on business demands. Job Duties * Responsible for managing all engineering and construction activities associated with expanding and maintaining the OSP network infrastructure. Familiar with engineering and operational requirements of maintenance and fiber relocation efforts. * Leads large scale projects, driving productivity through use of vendor resources to meet deliverable. * Engages appropriate internal and external organizations with professional written/verbal communications to accomplish required tasks. * Coordinates project activities with contractors, developers, municipalities and consultants. * Proposes solutions supported by sound engineering and operational productivity to achieve goals in creative and effective ways. * Recognizes vulnerabilities in network infrastructure and makes intelligent decisions to ensure reliability - within financial constraints. * Prepares detailed cost analysis, project specifications, spend forecasts, route mapping, requisitions, and business justifications. * Processes reports, vendor invoices, material receipts, and other administrative duties. * Receives general instruction, otherwise performs independently with minimal supervision, exercising latitude to achieve daily objectives and approaches to critical/complex assignments. Qualifications *Multi-tasks to effectively manage a wide range of simultaneous activities often interrupted by other demands. * Responds immediately to network outages, coordinating necessary resources and activities for prompt and appropriate restoration. * Strong leadership and project management skills * Excellent oral, written, and listening skills, capable of interacting with customers and co-workers at most levels including executives * Detail oriented, well organized, and effective in multi-tasking * Capable of working independently to achieve deliverable and resolve urgent/complex issues * Demonstrates in-depth knowledge of fiber optic engineering principles within OSP job related functional area to include general practices, procedures and industry standards * Strong Computer Skills (Databases, Processes, and Administrative) - Comprehensive knowledge and skill for more complex applications to include Word, Excel, Visio, ArcGIS/ESRI, 3GIS, Google Earth, etc. * In-depth knowledge of FTTx network design/implementation and well as GPON architecture preferred. * Knowledge of the network plant and local practices. * Experience with working application of engineering systems and databases. * Working knowledge of right-of-way, property rights, and permit acquisition. * Inside Plant knowledge is a plus EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or - provided by Dice
09/29/2020
Full time
If you are interested in the below position, please send an updated resume with a good contact phone number to Morgan directly at OSP Engineer Location: Tempe, AZ (stating remotely and then return to office based on COVID climate) NOTE: Client requires candidates to work on a W2 basis Job Summary Looking for experienced OSP Engineer in the Phoenix market to augment core employee staff. The engineer will be aiding the core team in completing system updates to software applications completing OSP inventory. Current areas of responsibility include Phoenix and surrounding areas. Regular work conditions are 40 hours per week with some travel required. Extra hours and occasional weekend work may be required depending on business demands. Job Duties * Responsible for managing all engineering and construction activities associated with expanding and maintaining the OSP network infrastructure. Familiar with engineering and operational requirements of maintenance and fiber relocation efforts. * Leads large scale projects, driving productivity through use of vendor resources to meet deliverable. * Engages appropriate internal and external organizations with professional written/verbal communications to accomplish required tasks. * Coordinates project activities with contractors, developers, municipalities and consultants. * Proposes solutions supported by sound engineering and operational productivity to achieve goals in creative and effective ways. * Recognizes vulnerabilities in network infrastructure and makes intelligent decisions to ensure reliability - within financial constraints. * Prepares detailed cost analysis, project specifications, spend forecasts, route mapping, requisitions, and business justifications. * Processes reports, vendor invoices, material receipts, and other administrative duties. * Receives general instruction, otherwise performs independently with minimal supervision, exercising latitude to achieve daily objectives and approaches to critical/complex assignments. Qualifications *Multi-tasks to effectively manage a wide range of simultaneous activities often interrupted by other demands. * Responds immediately to network outages, coordinating necessary resources and activities for prompt and appropriate restoration. * Strong leadership and project management skills * Excellent oral, written, and listening skills, capable of interacting with customers and co-workers at most levels including executives * Detail oriented, well organized, and effective in multi-tasking * Capable of working independently to achieve deliverable and resolve urgent/complex issues * Demonstrates in-depth knowledge of fiber optic engineering principles within OSP job related functional area to include general practices, procedures and industry standards * Strong Computer Skills (Databases, Processes, and Administrative) - Comprehensive knowledge and skill for more complex applications to include Word, Excel, Visio, ArcGIS/ESRI, 3GIS, Google Earth, etc. * In-depth knowledge of FTTx network design/implementation and well as GPON architecture preferred. * Knowledge of the network plant and local practices. * Experience with working application of engineering systems and databases. * Working knowledge of right-of-way, property rights, and permit acquisition. * Inside Plant knowledge is a plus EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or - provided by Dice
Salesforce Technical Architect - Commerce Cloud (Remote)
Beyondsoft Consulting Inc.
Beyondsoft Consulting, Inc., is a leading, technical solutions and consulting partner. We combine emerging technologies and proven methodologies to tailor elegant solutions that solve complex challenges and empower our customers to accelerate their business goals. Our services include end-to-end design, implementation and support for cloud, digital, data analytics, multi-language translation, and testing. As part of our aggressive growth, we are expanding our Salesforce Development team. We are looking for a Salesforce Architect. In this role, you'll help drive the design of new ecommerce functionality for large F100 name brands. You'll be responsible for defining the technical solutions for Salesforce implementations aimed at improving business processes and outcomes. You will lead the technical team members on a project, provide thought-leadership and guidance on functional plus technical avenues and ensure the team is following best practices. This position will be performed remotely. As health conditions change, you may be required to work periodically on client sites (20%). At this time, we cannot sponsor nor transfer visas. WHAT YOU'LL DO Lead Salesforce implementations, providing both oversight and hands on contributions to the design, development, and integration. Design, develop and maintain application architectures that support client's business requirements Support the development of conceptual, logical, physical, data and deployment architectures of solutions. Design: Creates Personas, Use Cases, Data design and Functional requirements as an input to functional designs, solution components and prototypes. Be a hands-on contributor to the work of the team; architects develop systems 50% of the time and manage architectural concerns 50% of the time Perform code reviews for development team members to ensure proper coding standards are followed. Troubleshooting issues as they arise during the project lifecycle. QUALIFICATIONS 7+ years of Salesforce implementation experience with overall IT experience of 10-12 years. 3+ of those years experience with Salesforce Commerce Cloud & Salesforce Marketing cloud Minimum of one of the following Salesforce certification lines below Platform Developer I Platform Developer II Service Cloud Consultant & Community Cloud Consultant Field Service Lightning Consultant & Platform App Builder Certified Systems Architect Certified Applications Architect Solid knowledge of Data Modellng, Security Models of Salesforce, Integration Patterns and Data Migration strategies using Salesforce. Deep understanding of the software development lifecycle and different approaches to it Firm understanding of web application design and analysis, design patterns, and object-oriented design. Ability to facilitate team and client meetings effectively. Understanding of multiple web technologies including: XML, HTML, CSS, AJAX / JavaScript, Web Services/SOAP, SQL. Strong written and verbal communication skills to effectively interact with client management. ABOUT YOU Client focused, solutions-first, motivated individual who has to be a practicing technologist You love to keep learning and are excited about the steps enterprises can take to capitalize on ecommerce technologies Beyondsoft provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regards to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the full employee lifecycle up through and including termination. - provided by Dice
09/28/2020
Full time
Beyondsoft Consulting, Inc., is a leading, technical solutions and consulting partner. We combine emerging technologies and proven methodologies to tailor elegant solutions that solve complex challenges and empower our customers to accelerate their business goals. Our services include end-to-end design, implementation and support for cloud, digital, data analytics, multi-language translation, and testing. As part of our aggressive growth, we are expanding our Salesforce Development team. We are looking for a Salesforce Architect. In this role, you'll help drive the design of new ecommerce functionality for large F100 name brands. You'll be responsible for defining the technical solutions for Salesforce implementations aimed at improving business processes and outcomes. You will lead the technical team members on a project, provide thought-leadership and guidance on functional plus technical avenues and ensure the team is following best practices. This position will be performed remotely. As health conditions change, you may be required to work periodically on client sites (20%). At this time, we cannot sponsor nor transfer visas. WHAT YOU'LL DO Lead Salesforce implementations, providing both oversight and hands on contributions to the design, development, and integration. Design, develop and maintain application architectures that support client's business requirements Support the development of conceptual, logical, physical, data and deployment architectures of solutions. Design: Creates Personas, Use Cases, Data design and Functional requirements as an input to functional designs, solution components and prototypes. Be a hands-on contributor to the work of the team; architects develop systems 50% of the time and manage architectural concerns 50% of the time Perform code reviews for development team members to ensure proper coding standards are followed. Troubleshooting issues as they arise during the project lifecycle. QUALIFICATIONS 7+ years of Salesforce implementation experience with overall IT experience of 10-12 years. 3+ of those years experience with Salesforce Commerce Cloud & Salesforce Marketing cloud Minimum of one of the following Salesforce certification lines below Platform Developer I Platform Developer II Service Cloud Consultant & Community Cloud Consultant Field Service Lightning Consultant & Platform App Builder Certified Systems Architect Certified Applications Architect Solid knowledge of Data Modellng, Security Models of Salesforce, Integration Patterns and Data Migration strategies using Salesforce. Deep understanding of the software development lifecycle and different approaches to it Firm understanding of web application design and analysis, design patterns, and object-oriented design. Ability to facilitate team and client meetings effectively. Understanding of multiple web technologies including: XML, HTML, CSS, AJAX / JavaScript, Web Services/SOAP, SQL. Strong written and verbal communication skills to effectively interact with client management. ABOUT YOU Client focused, solutions-first, motivated individual who has to be a practicing technologist You love to keep learning and are excited about the steps enterprises can take to capitalize on ecommerce technologies Beyondsoft provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regards to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the full employee lifecycle up through and including termination. - provided by Dice
Apex Systems
Software Engineer - Multi-disciplinary - III
Apex Systems San Jose, California
TITLE: Senior Software Engineer LOCATION: San Jose, CA DURATION: 12 month contract (with potential for extension and/or permanent conversion) Note: All candidates must be able to work independently on W2 without sponsorship Apex Systems, the nation's 2nd largest IT Staffing organization, has an immediate and exciting opportunity for a Senior Software Engineer for one of the nation's largest Telecommunications companies in the San Jose, CA area. This position is a contract opportunity. Senior Software Engineer Description: The SDN Planning group under CLIENT Network Technology and Planning organization is looking for a self-motivated and innovative thinking senior software engineering consultant in support of CLIENT SDN architecture and technology development and deployment. As software consultant, you will be interacting with software engineers, network/system operations staff, network/system architects to keep our service relevance in the market place in the fast moving and quickly evolving networking industry. Proactive technology research, software development, problem solving mindset, developing next generation network architecture using modern networking technology (e.g., Software Defined Networking) and providing production deployable solutions are key functions of the team. MUST HAVE SKILLS: 6+ years of hands on software development experience including design, development, debugging and support, building scalable software systems and software infrastructure. Experience with programming languages (Java, Python, Go) and software debugging tools (jdb, jmx) In-depth understanding of scale out infrastructure, distributed systems and web services technologies. Experienced in designing and applying data structures, algorithms, and object-oriented concepts to solve challenging problems Experience working with ODL, REST, RESTCONF and RPC services and other client/server models Building and delivering mission critical, 24x7 production quality software systems Transforming the monolithic software systems into micro service-oriented software systems Experience in Linux environments with Linux automation scripting and/ or software development (Ansible, Python, Bash) Experience with Linux networking & virtualization environments/technologies (KVM, containers) and container scheduling/management platforms (Docker, Kubernetes) Open Source tools development, implementation, and/or collaboration experience Strong problem-solving skills, ability to analyze and implement enhancements to existing applications/code Strong written & verbal communication skills DESIRED SKILLS: Experience using source code tracking and version control systems (Stash/GIT/GitLab) Experience in an agile development environment as part of a team of engineers, developers and testers Experienced in integrating and developing messaging infrastructures (kafka, thrift, proto-buf) Experience with open source logging and reporting solutions (Logstash, Elasticsearch, Kibana, Grafana, Splunk) Database development experience (MongoDB, Redis, Cassandra, SQL/NoSQL) Open API (REST/RESTCONF/NETCONF) and data modeling (YANG) verification and development New technology validation, prototyping and integration experience Multi-vendor system integration experience Developing applications using microservice architecture High Availability and distributed software architecture development & design ODL (Open-Day-Light) controller internals and experience in developing ODL applications Understanding of SDN architecture and technology (control plane, data plane, management plane, orchestration, etc.) EDUCATION/CERTIFICATIONS: BS/MS degree in Computer Science/Computer Engineering or equivalent engineering discipline/experience CLIENT does not provide sponsorship for this opening. Candidates must now and in the future be legally eligible to work in the US for any employer. *Please note that as a contract employee of Apex Systems, you'd be eligible for health, dental, vision, and life insurance; direct deposit, weekly pay, and our referral program* If interested, please contact Timothy Myers at Please include your most up-to-date resume. EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or - provided by Dice
09/28/2020
Full time
TITLE: Senior Software Engineer LOCATION: San Jose, CA DURATION: 12 month contract (with potential for extension and/or permanent conversion) Note: All candidates must be able to work independently on W2 without sponsorship Apex Systems, the nation's 2nd largest IT Staffing organization, has an immediate and exciting opportunity for a Senior Software Engineer for one of the nation's largest Telecommunications companies in the San Jose, CA area. This position is a contract opportunity. Senior Software Engineer Description: The SDN Planning group under CLIENT Network Technology and Planning organization is looking for a self-motivated and innovative thinking senior software engineering consultant in support of CLIENT SDN architecture and technology development and deployment. As software consultant, you will be interacting with software engineers, network/system operations staff, network/system architects to keep our service relevance in the market place in the fast moving and quickly evolving networking industry. Proactive technology research, software development, problem solving mindset, developing next generation network architecture using modern networking technology (e.g., Software Defined Networking) and providing production deployable solutions are key functions of the team. MUST HAVE SKILLS: 6+ years of hands on software development experience including design, development, debugging and support, building scalable software systems and software infrastructure. Experience with programming languages (Java, Python, Go) and software debugging tools (jdb, jmx) In-depth understanding of scale out infrastructure, distributed systems and web services technologies. Experienced in designing and applying data structures, algorithms, and object-oriented concepts to solve challenging problems Experience working with ODL, REST, RESTCONF and RPC services and other client/server models Building and delivering mission critical, 24x7 production quality software systems Transforming the monolithic software systems into micro service-oriented software systems Experience in Linux environments with Linux automation scripting and/ or software development (Ansible, Python, Bash) Experience with Linux networking & virtualization environments/technologies (KVM, containers) and container scheduling/management platforms (Docker, Kubernetes) Open Source tools development, implementation, and/or collaboration experience Strong problem-solving skills, ability to analyze and implement enhancements to existing applications/code Strong written & verbal communication skills DESIRED SKILLS: Experience using source code tracking and version control systems (Stash/GIT/GitLab) Experience in an agile development environment as part of a team of engineers, developers and testers Experienced in integrating and developing messaging infrastructures (kafka, thrift, proto-buf) Experience with open source logging and reporting solutions (Logstash, Elasticsearch, Kibana, Grafana, Splunk) Database development experience (MongoDB, Redis, Cassandra, SQL/NoSQL) Open API (REST/RESTCONF/NETCONF) and data modeling (YANG) verification and development New technology validation, prototyping and integration experience Multi-vendor system integration experience Developing applications using microservice architecture High Availability and distributed software architecture development & design ODL (Open-Day-Light) controller internals and experience in developing ODL applications Understanding of SDN architecture and technology (control plane, data plane, management plane, orchestration, etc.) EDUCATION/CERTIFICATIONS: BS/MS degree in Computer Science/Computer Engineering or equivalent engineering discipline/experience CLIENT does not provide sponsorship for this opening. Candidates must now and in the future be legally eligible to work in the US for any employer. *Please note that as a contract employee of Apex Systems, you'd be eligible for health, dental, vision, and life insurance; direct deposit, weekly pay, and our referral program* If interested, please contact Timothy Myers at Please include your most up-to-date resume. EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or - provided by Dice

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