Business Analyst II - Lincoln campus, 40 hrs/wk, Monday - Friday

JOB DESCRIPTION

Job Title: Business Analyst II
Job Code: 880025
Immediate Supervisor: Director Technical Services
Status: Exempt

DEPARTMENT FUNCTION/JOB OVERVIEW

Works with assigned customer functional groups, internal Information Technology Systems associates, and technical development teams to conduct systems analysis to define work processes, technical requirements, and implement information technology solutions. Provides customer assistance analyzing functionality in computer software applications, coordination of process and data analysis including definition of work processes and information flow; preparation of project risk and cost/benefit analysis; definition of project scope, objectives and constraints; estimation of project schedules, testing and documentation. Conducts analysis for providing input on application planning for major integration projects, system development and enhancement projects, researching to understand functionality in computer applications and conducting application configuration. In addition to the pure business analysis functions, this position works in a multitude of roles, including business process consultant, and project facilitator. Work will be performed in an ethical and legal manner following organizational policies, processes, protocols and procedures . Responsible for quality service delivery and internal/external customer relations for Madonna as a whole, including upholding the mission and values for the department and facility.

ESSENTIAL FUNCTIONS

(INFORMATION)

1. Conduct systems analysis and testing for software application implementations and vendor release upgrades. Create and implement test plans for the quality assurance testing. Maintain project timelines to meet scheduled completion dates.
2. Demonstrate a high level of expertise in diagnosing problems, facilitating end user design, understanding application functionality to identify configuration options for alignment to workflow, conducting testing, creating training documentation and conducting post implementation reviews.
3. Understand system integration and electronic information system data to optimize the capabilities and value of the software.
4. Participate in the development of processes to establish outcome measurement reporting as defined to measure value of the software investment for Madonna.
5. Participate in review, evaluation and selection processes for procurement and integration of vendor developed software applications.
6. Prepare, publish, and/or distribute various forms, documentation and change management processes as required by company and division standards, policies and procedures. Assist with the preparation of Project documentation containing project scope, description, costs, benefits, staffing and schedule.
7. Maintain client and vendor confidence by keeping information confidential. Ensure integrity of company data, proprietary information and related intellectual property by adhering to company information security and access management policies.
8. Ensure application software systems maintain satisfactory levels of quality and functional effectiveness and are designed, developed, integrated, implemented and operated in accordance with established requirements, policies, standards and procedures.
9. Create report specifications to define the custom reporting technical specifications for custom report requests to provide business unit information from software application data.
10. Maintain application configuration through updating of application dictionaries and software application configuration profiles as required in the software systems.

(PEOPLE)

1. Provide project guidance and leadership for packaged and/or custom software integration, development, enhancement and consulting solution services for internal and external customers encompassing requirements gathering; work processes and information flow analysis; project scope, objectives and constraints definition; software solutions planning; user training; and participation with application software life cycle activities. Provide guidance with project plan development. Participate in the development of upgrade plans consistent with version release methodology, incorporating new features, functionality and enhancements in various software applications to add value to external customer's investment in hardware and software.
2. Ensure satisfaction of both internal and external customers by providing timely planning, consultation and advisory services on application systems analysis, evaluation and integration and other business system information. Perform workflow and business unit operations research and support efforts for various internal customers.
3. Participate with the activities of project team members during analysis, integration, development, enhancement, implementation and/or production support activities.
4. Maintain atmosphere of teamwork by communicating with all levels of management, peers, staff and contractors. Share information and expertise and consult with various project team, customer, vendor and support members to coordinate application software integration activities.
5. Provide post-implementation support to internal users as needed and continue on-going configuration efforts as determined by project scope and role assignments.
6. Provide consistent and excellent customer service at all times.
7. Follows instruction from supervisor to perform other functions as assigned in order to achieve the goals and fulfill the responsibilities within the department and/or system.

(THINGS)

1. Maintain professional, business and technical knowledge of current software applications and future developments in the areas of application software and regulations requirements. Maintain professional, business and technical knowledge by attending educational classes and workshops, reviewing professional journals, resources available from the application vendors and client connections for information collaboration.
2. Maintains and ensure a safe environment for the department. Handle and operate all necessary equipment and perform required duties according to established safety standards to maintain compliance with regulations and prevent injury.
3. Ensure assigned projects are completed on time and within budget.
4. Ensure an understanding of and adherence to company and division goals, strategies and priorities.
5. Create and update departmental procedures to maintain documentation for business analyst application support processes and departmental systems support documentation. Provide backup training within the project team for production job responsibilities.
6. Must be able to operate copier, telephone, fax machine and have proficient computer skills including email, word processing, presentations, and spreadsheet functions.

PHYSICAL DEMANDS AND ENVIRONMENTAL CONDITIONS

Indoor, sedentary work. Must be able to cope with stress of deadlines and working in a small, physically close and fast pace office. Occasionally lifts and carries 30 pounds. Some climbing, stooping and crouching. Ordinary talking and hearing to answer inquiries by phone or in person continuously. Seeing acuity, near and far, continuously with depth perception.


QUALIFICATIONS (Education/training and/or Experience)

Requires a solid background in business analysis, requirements definition and documentation, application systems integration, and project implementation life cycle. Must possess excellent oral and written communication skills and knowledge of general business applications within the company. Considerable leadership, problem solving, presentation, coordination and interpersonal skills are required to perform the planning, directing, consulting and communicative responsibilities of position. Ability to work independently and within a team environment.

Requires a BA/BS in Business Administration, MIS, Finance or other business or technical support related discipline and at least 1 year of work experience required. Acceptable combination of education and at least 4 years work experience may be considered in lieu of formal education. Experience should be in a business related environment, preferably in end user training, business administration, information systems and/or the application software life cycle process. Requires a solid background in business systems analysis, understanding of information technology application software, application configuration dictionaries, dictionary maintenance/updating processes, user security profiles creation of fast plans, application software assurance testing processes, interfaces, report writing concepts, ability to conduct research with vendor application manuals, have strong analytical skills with attention to detail and meet project scheduled completion dates. Requires demonstrated experience with proven skills to work independently and collaboratively within a team environment.

Background checks are conducted. When specific authorization forms are requested so that full background and history can be obtained, employees/applicants must sign the form(s) requested

MADONNA IS AN EQUAL OPPORTUNITY EMPLOYER