Description: Start Date: ASAP Type: Full-time, salary non-exempt position, Monday-Friday Direct Reports: None Travel: None Location: on site 2 days a week; remote 3 days a week after training at (2103 Citwest Blvd., Houston, TX 77042) Immediate Supervisor: Implementation Manager Salary Range: $60,000 to $65,000 base plus up to 5% annual bonus potential Company Background PCS Software, Inc. is an AI platform for the transportation logistics marketspace providing the trucking industry's most effective transportation management system to improve fleet management, delivery systems, and increase profits for our customers. Through innovation and invention, our software individualizes work routines, consolidates workflows, and streamlines management controls to improve accountability, transparency, and eliminate costly and redundant manual processes. Trucking companies and freight brokers trust PCS to optimize their dispatch, accounting, and fleet operations. TL, LTL, Intermodal, and freight brokerage services use our TMS automate operations, easily access information, and reduce inefficiencies to maximize sales and revenue. Founded in 1997 and located in Houston, Texas, PCS Software is the leading developer of hosted software solutions designed specifically for the ground transportation industry. Job Description: Implementation Consultant The Implementation Consultant is responsible for the successful deployment of PCS transportation management solutions for carriers, shippers, and brokers. The Implementation Consultant will take ownership of the software implementation and end-user training from the minute the sales contract is executed through the completion of go-live by communicating constantly with the customer and creating and managing the implementation timeline with our customers. The goal of the Implementation Consultant is to project the image of PCS Software, Inc. professionally through telephone interaction, webinars, email communications, project timeline updates, training documentation, etc. and to consistently optimize the customer's experience. You must interact with customers and respond to their inquiries in a professional and courteous manner. This role offers a unique opportunity to grow your career in software support and implementation. You will play a vital role in guiding our customers through successful onboarding and helping them harness the full potential of our software solution. While it is not required that you have an accounting background or come from the trucking industry, it is VERY helpful if you have corporate business knowledge of or an education in Accounting/Finance or Supply Chain Management. This position is also strongy focused on customer service. You need to be a people person to be successful at this position and enjoy helping people and teaching people how to use our system and be a trusted business advisor to them. This role also requires someone who is highly organized and enjoys a regular routine and can handle a heavy workload. As this position involves coaching and teaching clients on how to use our software, existing formal experience as an educational coach or teacher is extremely helpful and well suited to the personality set needed for success. While this role is generally 40-hours a week, there can be overtime required occassionally, and thus, this position is salary, non-exempt. Key Responsibilities: Customer Support: Provide comprehensive online support and training to customers on the use of our software. You are responsible for the setup of the PCS Software customer environment, scheduling training sessions with the customers and tracking customer progress throughout the training process as well as highlighting optional integrations, training classes, add-on modules, and customizations that might benefit the end users. Onboarding: Act as a coach and guide to new customers through the PCS TMS software onboarding process, ensuring a smooth transition. Process Alignment: Understand customers' existing business processes and align them with our software capabilities. Troubleshooting: Resolve software-related issues, ensuring a seamless user experience. Ticket Management: Manage and update support tickets, ensuring timely resolution through implementation. Knowledge Base Management: Create and manage user guides, how-to articles, and demo videos to assist customers. Implementation Oversight: Monitor the execution of deliverables across multiple implementations. Data Migration: Assist customers in migrating existing data onto the PCS TMS platform. Trusted Business Advisor: Walking the customer through becoming an expert in our software and answer any questions customers may have on the accounting, dispatch, or general use of all modules. Customer Service: After a customer goes live on our software, you are responsible for making sure the customer is happy and does not have any technical issues, by scheduling weekly check-up calls with the customer for a designated period-of-time. Customer Success: Proactively participate in administering customer surveys, reviewing the feedback, creating reports, tracking results, and modifying training and project plans as necessary according to customer feedback on ease-of-use data. Subject Matter Expert: You will learn the PCS software platform for shippers, carriers, and brokers and be able to support all aspect of our software to include: Dock and Yard Management, Route Optimization, Dispatch, Accounting, Fleet Management, PCS Mobile, Analytics and Reporting, Freight Audit and Pay, and third part integrations. Requirements: Desired skills and qualifications: Education: Bachelor's degree required; STEM majors, Business Administration majors, Education, or Sports Management majors strongly preferred. (There is a strong link to being technically savvy, understanding accounting principals inside and out, understanding how business operations internally function, and being able to coach/mentor/teach involved in this position.) Experience: Prefer a minimum of 1+ year in technical/software support or B2B customer support or an internship. Customer Service: Exceptional customer service skills with excellent phone, verbal, and written communication abilities. Tech Savvy: Willingness to learn PCS TMS software (training provided.) Experience with a help desk ticketing system is a plus. Experience with MS Office Suite. Authorization: You must be authorized to work in the United States (we cannot sponsor at this time). Location: Must be local to Houston and able to commute to our office 3-days a week. Strong Organizational Skills: Experience onboarding new software customers in an organized manner following a given project plan with formal timelines and documentation is a plus. Transportation Industry Knowledge: Experience in a trucking dispatch, supply chain, logistics, or accounting industry is not required, but a plus. Previous experience teaching, training, or managing new employees or team members, virtually or in person, in any environment is a huge plus. This position requires applicants to have a great deal of patience, a good sense of humor, and a friendly and helpful demeanor. We need Implementation Specialist who care about our customers and about doing a good job each day for each customer. Experience with Salesforce is preferred. Experience with Zoom is preferred. Experience using AI tools to automate tasks and create documentation is preferred. Bilingual communications skills are a plus as well. (Spanish or Indian dialects are a plus.) Why Join PCS? PCS Software, Inc. rewards your hard work with amazing opportunities for career growth and personal development. If you want to be the newest member of a vibrant group of energized technology leaders in an innovative and entrepreneurial environment, then apply online today to start building solutions that customers will love to use and join a company that truly rewards your hard work and values your talented contributions. PCS Software, Inc. is considered one of the best places to work because of our competitive compensation plans, multiple medical benefit plans to choose from to fit your lifesytel and one with up to 100% company paid medical premiums. PCS also pays 100% of the vision insurance premium and 100% for vision insurance premiums. PCS also offers a 401k with a 4% match, unlimited PTO package, 8-hours paid volunteer time annually, hybrid work environment (2 days onsite; 3 days remote), voluntary disability and life insurance options for you and your dependents, an employee EAP, a truly creative and fun working environment, paid training and development opportunities, and amazing opportunities for career growth and personal development. Work Authorization PCS Software, Inc. will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. This job description provides many examples of the types of responsibilities required but is in not intended to be a comprehensive list. The incumbent will complete other job responsibilities as needed which are not specifically described in this document. . click apply for full job details
06/25/2026
Full time
Description: Start Date: ASAP Type: Full-time, salary non-exempt position, Monday-Friday Direct Reports: None Travel: None Location: on site 2 days a week; remote 3 days a week after training at (2103 Citwest Blvd., Houston, TX 77042) Immediate Supervisor: Implementation Manager Salary Range: $60,000 to $65,000 base plus up to 5% annual bonus potential Company Background PCS Software, Inc. is an AI platform for the transportation logistics marketspace providing the trucking industry's most effective transportation management system to improve fleet management, delivery systems, and increase profits for our customers. Through innovation and invention, our software individualizes work routines, consolidates workflows, and streamlines management controls to improve accountability, transparency, and eliminate costly and redundant manual processes. Trucking companies and freight brokers trust PCS to optimize their dispatch, accounting, and fleet operations. TL, LTL, Intermodal, and freight brokerage services use our TMS automate operations, easily access information, and reduce inefficiencies to maximize sales and revenue. Founded in 1997 and located in Houston, Texas, PCS Software is the leading developer of hosted software solutions designed specifically for the ground transportation industry. Job Description: Implementation Consultant The Implementation Consultant is responsible for the successful deployment of PCS transportation management solutions for carriers, shippers, and brokers. The Implementation Consultant will take ownership of the software implementation and end-user training from the minute the sales contract is executed through the completion of go-live by communicating constantly with the customer and creating and managing the implementation timeline with our customers. The goal of the Implementation Consultant is to project the image of PCS Software, Inc. professionally through telephone interaction, webinars, email communications, project timeline updates, training documentation, etc. and to consistently optimize the customer's experience. You must interact with customers and respond to their inquiries in a professional and courteous manner. This role offers a unique opportunity to grow your career in software support and implementation. You will play a vital role in guiding our customers through successful onboarding and helping them harness the full potential of our software solution. While it is not required that you have an accounting background or come from the trucking industry, it is VERY helpful if you have corporate business knowledge of or an education in Accounting/Finance or Supply Chain Management. This position is also strongy focused on customer service. You need to be a people person to be successful at this position and enjoy helping people and teaching people how to use our system and be a trusted business advisor to them. This role also requires someone who is highly organized and enjoys a regular routine and can handle a heavy workload. As this position involves coaching and teaching clients on how to use our software, existing formal experience as an educational coach or teacher is extremely helpful and well suited to the personality set needed for success. While this role is generally 40-hours a week, there can be overtime required occassionally, and thus, this position is salary, non-exempt. Key Responsibilities: Customer Support: Provide comprehensive online support and training to customers on the use of our software. You are responsible for the setup of the PCS Software customer environment, scheduling training sessions with the customers and tracking customer progress throughout the training process as well as highlighting optional integrations, training classes, add-on modules, and customizations that might benefit the end users. Onboarding: Act as a coach and guide to new customers through the PCS TMS software onboarding process, ensuring a smooth transition. Process Alignment: Understand customers' existing business processes and align them with our software capabilities. Troubleshooting: Resolve software-related issues, ensuring a seamless user experience. Ticket Management: Manage and update support tickets, ensuring timely resolution through implementation. Knowledge Base Management: Create and manage user guides, how-to articles, and demo videos to assist customers. Implementation Oversight: Monitor the execution of deliverables across multiple implementations. Data Migration: Assist customers in migrating existing data onto the PCS TMS platform. Trusted Business Advisor: Walking the customer through becoming an expert in our software and answer any questions customers may have on the accounting, dispatch, or general use of all modules. Customer Service: After a customer goes live on our software, you are responsible for making sure the customer is happy and does not have any technical issues, by scheduling weekly check-up calls with the customer for a designated period-of-time. Customer Success: Proactively participate in administering customer surveys, reviewing the feedback, creating reports, tracking results, and modifying training and project plans as necessary according to customer feedback on ease-of-use data. Subject Matter Expert: You will learn the PCS software platform for shippers, carriers, and brokers and be able to support all aspect of our software to include: Dock and Yard Management, Route Optimization, Dispatch, Accounting, Fleet Management, PCS Mobile, Analytics and Reporting, Freight Audit and Pay, and third part integrations. Requirements: Desired skills and qualifications: Education: Bachelor's degree required; STEM majors, Business Administration majors, Education, or Sports Management majors strongly preferred. (There is a strong link to being technically savvy, understanding accounting principals inside and out, understanding how business operations internally function, and being able to coach/mentor/teach involved in this position.) Experience: Prefer a minimum of 1+ year in technical/software support or B2B customer support or an internship. Customer Service: Exceptional customer service skills with excellent phone, verbal, and written communication abilities. Tech Savvy: Willingness to learn PCS TMS software (training provided.) Experience with a help desk ticketing system is a plus. Experience with MS Office Suite. Authorization: You must be authorized to work in the United States (we cannot sponsor at this time). Location: Must be local to Houston and able to commute to our office 3-days a week. Strong Organizational Skills: Experience onboarding new software customers in an organized manner following a given project plan with formal timelines and documentation is a plus. Transportation Industry Knowledge: Experience in a trucking dispatch, supply chain, logistics, or accounting industry is not required, but a plus. Previous experience teaching, training, or managing new employees or team members, virtually or in person, in any environment is a huge plus. This position requires applicants to have a great deal of patience, a good sense of humor, and a friendly and helpful demeanor. We need Implementation Specialist who care about our customers and about doing a good job each day for each customer. Experience with Salesforce is preferred. Experience with Zoom is preferred. Experience using AI tools to automate tasks and create documentation is preferred. Bilingual communications skills are a plus as well. (Spanish or Indian dialects are a plus.) Why Join PCS? PCS Software, Inc. rewards your hard work with amazing opportunities for career growth and personal development. If you want to be the newest member of a vibrant group of energized technology leaders in an innovative and entrepreneurial environment, then apply online today to start building solutions that customers will love to use and join a company that truly rewards your hard work and values your talented contributions. PCS Software, Inc. is considered one of the best places to work because of our competitive compensation plans, multiple medical benefit plans to choose from to fit your lifesytel and one with up to 100% company paid medical premiums. PCS also pays 100% of the vision insurance premium and 100% for vision insurance premiums. PCS also offers a 401k with a 4% match, unlimited PTO package, 8-hours paid volunteer time annually, hybrid work environment (2 days onsite; 3 days remote), voluntary disability and life insurance options for you and your dependents, an employee EAP, a truly creative and fun working environment, paid training and development opportunities, and amazing opportunities for career growth and personal development. Work Authorization PCS Software, Inc. will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. This job description provides many examples of the types of responsibilities required but is in not intended to be a comprehensive list. The incumbent will complete other job responsibilities as needed which are not specifically described in this document. . click apply for full job details
Superior Court of California, County of Butte
Oroville, California
The Superior Court of California, County of Butte is now accepting applications for: Principal Information Technology Analyst Application Deadline: July 7, 2026 About the Community : Butte County Superior Court is located in beautiful Northern California, where the valley floor meets the Sierra Nevada and Cascade mountains, approximately 1.5 hours north of Sacramento. At over 1,600 square miles and with a population of approximately 225,000, Butte County is full of natural beauty and provides endless recreational opportunities. It is home to one of the largest municipal parks in the country, Bidwell Park, which boasts over 3,600 acres of hiking and mountain bike trails, swimming holes, picnic areas, golf and disc golf courses, and more! Outdoor adventures also await in places like Lake Oroville, Feather Falls, Table Mountain, and Lassen and Plumas National Forests which border the county to the east. In the county's urban center of Chico, you'll find a vibrant downtown, art, culture, unique restaurants, music, and weekly farmers' markets. Right in the center of it all is the CSU, Chico campus, which provides a stunning backdrop and a variety of events and activities throughout the year. About the Court: Butte County Superior Court is a unified superior court operating two facilities, one courthouse in Chico, and another courthouse in the county seat of Oroville. All legal, operational, and administrative functions of the court are governed by the Presiding Judge and the Court Executive Officer. The court has thirteen judicial officers, or eleven judges and two commissioners, and approximately 135 support staff. Despite its size, Butte is recognized throughout the state as a leader in many court collaborations, including self-help services, case management system consortiums, our highly acclaimed and model civic outreach program, and numerous multi-court employee education events. Butte County is home to a community with diverse needs, and the court continually adapts to provide effective and reliable access to justice. The Position: Under the direction of the Information Technology Director, the Principal Information Technology Analyst serves as a highly skilled generalist and key technical leader responsible for addressing the court's technology needs, high-priority projects, and critical system upgrades. This role provides expert-level support in networking, systems administration, cybersecurity, enterprise applications, and cloud infrastructure, ensuring the stability and modernization of the court's information technology environment. This position serves as the second-in-command within the Information Technology Department. The incumbent assists with strategic planning, complex technical initiatives, project prioritization, and policy implementation. The incumbent may provide supervisory oversight and direction, and/or training to subordinate staff if assigned to do so. The Principal Information Technology Analyst role requires strong leadership, cross-functional expertise within the information technology field, and hands-on problem-solving skills to support critical information technology functions and ensure long-term systems sustainability. This is a full-time, at-will position that is exempt from the Fair Labor Standards Act (FLSA). The following duties are typical of those performed by the incumbent in this classification. However, other duties may also be required. Leads strategic initiatives to address the court's technology needs, modernize information technology infrastructure, and improve system efficiency. Serves as the primary technical lead for complex information technology projects, including enterprise application deployments, cybersecurity enhancements, cloud migrations, and network modernization. Assesses, designs, and implements solutions to optimize court information technology infrastructure, including servers, networks, databases, software, and cloud environments. Provides support to programmer functions such as development and maintenance of custom applications, query and report creation, evaluating source code and creating documentation, and designing systems architecture. Develops and enforces information technology policies, procedures, and security protocols in collaboration with leadership. Provides expert-level support in multiple information technology domains, including systems administration, software development, cybersecurity, and data management. Identifies and resolves critical technical issues affecting information technology operations, escalating as needed. Leads the evaluation and recommendation of new technologies and vendor solutions to meet court needs. Assists in disaster recovery and business continuity planning, ensuring information technology infrastructure and systems resiliency and preparedness. Develops and maintains comprehensive documentation, including system configurations, technical standards, and operational procedures. Acts as a technical liaison between the Information Technology Division and other divisions, ensuring clear communication and responsive services. Represents the court in local, state, or industry information technology committees and collaborates with external partners on technology-related initiatives. Performs other related duties as assigned. Knowledge of: Principles and methods of programming, systems, and procedures analysis; principles, techniques, and capabilities of electronic data processing, including office automation and personal computers. Principles and practices of public administration as it relates to the management of computer systems operation and support, local and wide area data communications, and a variety of telecommunications systems; Fundamental principles and practices of organizational techniques and management procedures in the information technology field. General practices and specific software pertinent and unique to the court. Local Area Network (LAN), Virtual Local Area Network (VLAN), and Wide Area Network (WAN) administration and network engineering principles, including server/client protocols. Advanced terminology used in electronic data processing and information technology. Workflow scheduling, records and forms design, and control requirements. Legal terminology; basic mathematical computations; principles of English grammar, spelling, and punctuation. Personal computers including word processing, database, and spreadsheet applications; modern legal office methods, equipment, and practices. Multi-agency collaborative program design and implementation. Principles and methodologies of effective project management, including project cost accounting and project change management and control. Emerging technology trends, including artificial intelligence, automation, and cloud services. Principles of risk management, data security, and regulatory compliance. Ability to: Lead high-level information technology initiatives with minimal supervision, making independent technical decisions. Read, interpret, and apply complex technical publications, manuals, and other documents. Analyze complex data and information technology problems, evaluate alternatives, project consequences, create analysis reports, make sound logical recommendations based on findings, and implement decisions in support of goals. Under general direction, establish and implement policies, procedures, protocols, and goals. Gather and analyze complex data; conduct feasibility studies to determine needs and implement findings. Represent the court effectively with county departments and other external entities and partners. Communicate effectively both orally and in writing. Work cooperatively with those contacted in the course of work. Maintain and research technological changes and developments in the computer hardware and software industry. Exercise initiative in developing and applying effective operating procedures applicable to information technology and office automation programs in a multiple operating system environment. Administer projects, as part of a team or as project lead, within the project scope, time constraints, and resource constraints to achieve the desired objective. Manage and maintain a hybrid server environment, including Microsoft Exchange mail servers. Work under the pressure of deadlines, conflicting demands, and emergencies. Mentor and provide guidance to Information Technology Division staff without direct supervisory authority. Complete all duties as assigned timely and accurately. Any combination of education, training and experience that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be: Experience: Five (5) years of progressively responsible information technology experience with at least two (2) years in a senior or specialist capacity managing complex IT projects and/or enterprise systems. Education: Possession of Bachelor's Degree in Computer Science, MIS, Business Information Systems, or closely related field. Certifications: CCISP and current Microsoft certifications or experience that demonstrate foundational knowledge and the ability to manage a Microsoft 365 tenant. . click apply for full job details
06/25/2026
Full time
The Superior Court of California, County of Butte is now accepting applications for: Principal Information Technology Analyst Application Deadline: July 7, 2026 About the Community : Butte County Superior Court is located in beautiful Northern California, where the valley floor meets the Sierra Nevada and Cascade mountains, approximately 1.5 hours north of Sacramento. At over 1,600 square miles and with a population of approximately 225,000, Butte County is full of natural beauty and provides endless recreational opportunities. It is home to one of the largest municipal parks in the country, Bidwell Park, which boasts over 3,600 acres of hiking and mountain bike trails, swimming holes, picnic areas, golf and disc golf courses, and more! Outdoor adventures also await in places like Lake Oroville, Feather Falls, Table Mountain, and Lassen and Plumas National Forests which border the county to the east. In the county's urban center of Chico, you'll find a vibrant downtown, art, culture, unique restaurants, music, and weekly farmers' markets. Right in the center of it all is the CSU, Chico campus, which provides a stunning backdrop and a variety of events and activities throughout the year. About the Court: Butte County Superior Court is a unified superior court operating two facilities, one courthouse in Chico, and another courthouse in the county seat of Oroville. All legal, operational, and administrative functions of the court are governed by the Presiding Judge and the Court Executive Officer. The court has thirteen judicial officers, or eleven judges and two commissioners, and approximately 135 support staff. Despite its size, Butte is recognized throughout the state as a leader in many court collaborations, including self-help services, case management system consortiums, our highly acclaimed and model civic outreach program, and numerous multi-court employee education events. Butte County is home to a community with diverse needs, and the court continually adapts to provide effective and reliable access to justice. The Position: Under the direction of the Information Technology Director, the Principal Information Technology Analyst serves as a highly skilled generalist and key technical leader responsible for addressing the court's technology needs, high-priority projects, and critical system upgrades. This role provides expert-level support in networking, systems administration, cybersecurity, enterprise applications, and cloud infrastructure, ensuring the stability and modernization of the court's information technology environment. This position serves as the second-in-command within the Information Technology Department. The incumbent assists with strategic planning, complex technical initiatives, project prioritization, and policy implementation. The incumbent may provide supervisory oversight and direction, and/or training to subordinate staff if assigned to do so. The Principal Information Technology Analyst role requires strong leadership, cross-functional expertise within the information technology field, and hands-on problem-solving skills to support critical information technology functions and ensure long-term systems sustainability. This is a full-time, at-will position that is exempt from the Fair Labor Standards Act (FLSA). The following duties are typical of those performed by the incumbent in this classification. However, other duties may also be required. Leads strategic initiatives to address the court's technology needs, modernize information technology infrastructure, and improve system efficiency. Serves as the primary technical lead for complex information technology projects, including enterprise application deployments, cybersecurity enhancements, cloud migrations, and network modernization. Assesses, designs, and implements solutions to optimize court information technology infrastructure, including servers, networks, databases, software, and cloud environments. Provides support to programmer functions such as development and maintenance of custom applications, query and report creation, evaluating source code and creating documentation, and designing systems architecture. Develops and enforces information technology policies, procedures, and security protocols in collaboration with leadership. Provides expert-level support in multiple information technology domains, including systems administration, software development, cybersecurity, and data management. Identifies and resolves critical technical issues affecting information technology operations, escalating as needed. Leads the evaluation and recommendation of new technologies and vendor solutions to meet court needs. Assists in disaster recovery and business continuity planning, ensuring information technology infrastructure and systems resiliency and preparedness. Develops and maintains comprehensive documentation, including system configurations, technical standards, and operational procedures. Acts as a technical liaison between the Information Technology Division and other divisions, ensuring clear communication and responsive services. Represents the court in local, state, or industry information technology committees and collaborates with external partners on technology-related initiatives. Performs other related duties as assigned. Knowledge of: Principles and methods of programming, systems, and procedures analysis; principles, techniques, and capabilities of electronic data processing, including office automation and personal computers. Principles and practices of public administration as it relates to the management of computer systems operation and support, local and wide area data communications, and a variety of telecommunications systems; Fundamental principles and practices of organizational techniques and management procedures in the information technology field. General practices and specific software pertinent and unique to the court. Local Area Network (LAN), Virtual Local Area Network (VLAN), and Wide Area Network (WAN) administration and network engineering principles, including server/client protocols. Advanced terminology used in electronic data processing and information technology. Workflow scheduling, records and forms design, and control requirements. Legal terminology; basic mathematical computations; principles of English grammar, spelling, and punctuation. Personal computers including word processing, database, and spreadsheet applications; modern legal office methods, equipment, and practices. Multi-agency collaborative program design and implementation. Principles and methodologies of effective project management, including project cost accounting and project change management and control. Emerging technology trends, including artificial intelligence, automation, and cloud services. Principles of risk management, data security, and regulatory compliance. Ability to: Lead high-level information technology initiatives with minimal supervision, making independent technical decisions. Read, interpret, and apply complex technical publications, manuals, and other documents. Analyze complex data and information technology problems, evaluate alternatives, project consequences, create analysis reports, make sound logical recommendations based on findings, and implement decisions in support of goals. Under general direction, establish and implement policies, procedures, protocols, and goals. Gather and analyze complex data; conduct feasibility studies to determine needs and implement findings. Represent the court effectively with county departments and other external entities and partners. Communicate effectively both orally and in writing. Work cooperatively with those contacted in the course of work. Maintain and research technological changes and developments in the computer hardware and software industry. Exercise initiative in developing and applying effective operating procedures applicable to information technology and office automation programs in a multiple operating system environment. Administer projects, as part of a team or as project lead, within the project scope, time constraints, and resource constraints to achieve the desired objective. Manage and maintain a hybrid server environment, including Microsoft Exchange mail servers. Work under the pressure of deadlines, conflicting demands, and emergencies. Mentor and provide guidance to Information Technology Division staff without direct supervisory authority. Complete all duties as assigned timely and accurately. Any combination of education, training and experience that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be: Experience: Five (5) years of progressively responsible information technology experience with at least two (2) years in a senior or specialist capacity managing complex IT projects and/or enterprise systems. Education: Possession of Bachelor's Degree in Computer Science, MIS, Business Information Systems, or closely related field. Certifications: CCISP and current Microsoft certifications or experience that demonstrate foundational knowledge and the ability to manage a Microsoft 365 tenant. . click apply for full job details
Description: CORE VALUES: Park State Bank's Core values are GROWTH, TEAMWORK, RESPONSIVE, TRANSPARENT, And INNOVATIVE. We endeavor to live by these values in all that we do! MISSION: The mission of Park State Bank is to deliver exceptional client service, strategic banking solutions and a community-friendly experience. POSITION SUMMARY: The Digital Banking Specialist supports the administration, maintenance, and daily operations of the bank's consumer digital banking platform, including the Banno Digital Platform. This role serves as a key internal resource for employees, providing support for digital banking services, troubleshooting issues, and ensuring a seamless customer experience across online and mobile channels. The Specialist works closely with internal teams and systems within the Jack Henry SilverLake environment to ensure digital banking services are accurate, efficient, and aligned with customer needs and bank standards. PRIMARY RESPONSIBILITIES AND ACCOUNTABILITIES: Digital Banking Support & Customer Experience Serve as a subject matter resource for consumer digital banking products and services within the Banno platform, including online banking, mobile banking, bill pay, eStatements, mobile deposit, and debit card controls. Provide support to employees and customers with digital banking needs, including login assistance, troubleshooting, enrollment support, and general navigation guidance. Resolve digital banking issues promptly while escalating system or service concerns as appropriate. Partner with Retail, Treasury Management, and Operations teams to support digital banking adoption, onboarding, and customer education. Digital Banking Operations & Administration Perform daily operational functions within Banno and related systems, including user maintenance, entitlements, service enrollment, reporting, and issue resolution. Monitor digital banking reports and perform routine system maintenance and cleanup activities. Support integrations between SilverLake and Banno by assisting with troubleshooting account visibility issues, data discrepancies, and service interruptions. Support testing, implementation, and rollout of digital banking updates, enhancements, integrations, and new features. Procedures, Training & Continuous Improvement Maintain digital banking procedures, job aids, and internal documentation to ensure consistency and accuracy. Assist with the development of training materials and serve as a resource for frontline and support staff on digital banking products and processes. Identify operational issues and recommend process improvements to enhance efficiency and the overall digital banking experience. Assist in gathering employee and customer feedback to support ongoing product and service enhancements. Compliance & Professional Development Maintain knowledge of and comply with all applicable bank policies, procedures, regulatory requirements, and information security standards, including BSA and AML requirements. ROLE QUALIFICATIONS: Education: Preferred: 2-year or 4-year accounting, business or related degree is preferred. Experience: 2+ years experience with digital banking platforms, preferably Banno Digital Platform or similar systems. Familiarity with core banking systems, preferably Jack Henry SilverLake. Other Skills and Abilities: Effective communication and collaboration skills, with the ability to support both employees and customers. Ability to manage multiple priorities and work independently. Understanding of banking regulations and operational controls preferred. Demonstration of strong analytical and critical thinking skills. Attention to detail and ability to work independently. Knowledge of relevant fraud detection tools and software. Familiarity with banking regulations and security protocols. Polished and strong communication, written and listening skills. Ability to maintain confidentiality and manage sensitive information. Resourceful, well-organized and ability to multitask. PERFORMANCE MEASURES: Timely execution of Rocks, To-Dos, active participation in L10 meetings. Demonstration of Core Values. Fraud Loss Volume. Audit Performance. WORKING CONDITIONS: Work is performed largely within the bank with limited chance for personal injury. Prolonged and frequent mental and visual concentration required. Periodic stressful situations in response to multiple priorities within established deadlines. Work hours are generally during normal business hours. Unscheduled evening and weekend work may be needed to meet the needs of customers and employees. Occasional travel between offices and out-of-town/overnight business travel required. Must be able to lift and move up to 20 pounds of office supplies and equipment. Some bending, turning, and twisting required. Serves as a representative of the bank at appropriate functions. WORK LOCATIONS: Please note that we are hiring for only one position, although this opportunity is posted in multiple markets where Park State Bank is located. We are always on the lookout for talented people to help us become the best. Take a look at the available office locations below. NEMN MARKET: Hibbing, Chisholm, Cook, Mt. Iron, Grand Rapids, & Biwabik DULUTH/NORTH SHORE MARKET: Duluth, Hermantown, Two Harbors MINNEAPOLIS MARKET: Minneapolis GENERAL NOTICE: This position description describes the general nature and level of work performed by the employee assigned to this position and should not be interpreted as all inclusive. It does not state or imply that these are the only duties and responsibilities assigned to the position. The employee may be required to perform other job-related duties. All requirements are subject to change and to possible modification to reasonably accommodate individuals with a disability. This position description does not constitute an employment agreement between the bank and employee and is subject to change by the employer as the needs of the bank and requirements of the position change. Requirements: High School Diploma or equivalent 2+ years experience with digital banking platforms, preferably Banno Digital Platform or similar systems. Familiarity with core banking systems, preferably Jack Henry SilverLake. Compensation details: 24-27 Hourly Wage PI0f5-
06/24/2026
Full time
Description: CORE VALUES: Park State Bank's Core values are GROWTH, TEAMWORK, RESPONSIVE, TRANSPARENT, And INNOVATIVE. We endeavor to live by these values in all that we do! MISSION: The mission of Park State Bank is to deliver exceptional client service, strategic banking solutions and a community-friendly experience. POSITION SUMMARY: The Digital Banking Specialist supports the administration, maintenance, and daily operations of the bank's consumer digital banking platform, including the Banno Digital Platform. This role serves as a key internal resource for employees, providing support for digital banking services, troubleshooting issues, and ensuring a seamless customer experience across online and mobile channels. The Specialist works closely with internal teams and systems within the Jack Henry SilverLake environment to ensure digital banking services are accurate, efficient, and aligned with customer needs and bank standards. PRIMARY RESPONSIBILITIES AND ACCOUNTABILITIES: Digital Banking Support & Customer Experience Serve as a subject matter resource for consumer digital banking products and services within the Banno platform, including online banking, mobile banking, bill pay, eStatements, mobile deposit, and debit card controls. Provide support to employees and customers with digital banking needs, including login assistance, troubleshooting, enrollment support, and general navigation guidance. Resolve digital banking issues promptly while escalating system or service concerns as appropriate. Partner with Retail, Treasury Management, and Operations teams to support digital banking adoption, onboarding, and customer education. Digital Banking Operations & Administration Perform daily operational functions within Banno and related systems, including user maintenance, entitlements, service enrollment, reporting, and issue resolution. Monitor digital banking reports and perform routine system maintenance and cleanup activities. Support integrations between SilverLake and Banno by assisting with troubleshooting account visibility issues, data discrepancies, and service interruptions. Support testing, implementation, and rollout of digital banking updates, enhancements, integrations, and new features. Procedures, Training & Continuous Improvement Maintain digital banking procedures, job aids, and internal documentation to ensure consistency and accuracy. Assist with the development of training materials and serve as a resource for frontline and support staff on digital banking products and processes. Identify operational issues and recommend process improvements to enhance efficiency and the overall digital banking experience. Assist in gathering employee and customer feedback to support ongoing product and service enhancements. Compliance & Professional Development Maintain knowledge of and comply with all applicable bank policies, procedures, regulatory requirements, and information security standards, including BSA and AML requirements. ROLE QUALIFICATIONS: Education: Preferred: 2-year or 4-year accounting, business or related degree is preferred. Experience: 2+ years experience with digital banking platforms, preferably Banno Digital Platform or similar systems. Familiarity with core banking systems, preferably Jack Henry SilverLake. Other Skills and Abilities: Effective communication and collaboration skills, with the ability to support both employees and customers. Ability to manage multiple priorities and work independently. Understanding of banking regulations and operational controls preferred. Demonstration of strong analytical and critical thinking skills. Attention to detail and ability to work independently. Knowledge of relevant fraud detection tools and software. Familiarity with banking regulations and security protocols. Polished and strong communication, written and listening skills. Ability to maintain confidentiality and manage sensitive information. Resourceful, well-organized and ability to multitask. PERFORMANCE MEASURES: Timely execution of Rocks, To-Dos, active participation in L10 meetings. Demonstration of Core Values. Fraud Loss Volume. Audit Performance. WORKING CONDITIONS: Work is performed largely within the bank with limited chance for personal injury. Prolonged and frequent mental and visual concentration required. Periodic stressful situations in response to multiple priorities within established deadlines. Work hours are generally during normal business hours. Unscheduled evening and weekend work may be needed to meet the needs of customers and employees. Occasional travel between offices and out-of-town/overnight business travel required. Must be able to lift and move up to 20 pounds of office supplies and equipment. Some bending, turning, and twisting required. Serves as a representative of the bank at appropriate functions. WORK LOCATIONS: Please note that we are hiring for only one position, although this opportunity is posted in multiple markets where Park State Bank is located. We are always on the lookout for talented people to help us become the best. Take a look at the available office locations below. NEMN MARKET: Hibbing, Chisholm, Cook, Mt. Iron, Grand Rapids, & Biwabik DULUTH/NORTH SHORE MARKET: Duluth, Hermantown, Two Harbors MINNEAPOLIS MARKET: Minneapolis GENERAL NOTICE: This position description describes the general nature and level of work performed by the employee assigned to this position and should not be interpreted as all inclusive. It does not state or imply that these are the only duties and responsibilities assigned to the position. The employee may be required to perform other job-related duties. All requirements are subject to change and to possible modification to reasonably accommodate individuals with a disability. This position description does not constitute an employment agreement between the bank and employee and is subject to change by the employer as the needs of the bank and requirements of the position change. Requirements: High School Diploma or equivalent 2+ years experience with digital banking platforms, preferably Banno Digital Platform or similar systems. Familiarity with core banking systems, preferably Jack Henry SilverLake. Compensation details: 24-27 Hourly Wage PI0f5-
Description: CORE VALUES: Park State Bank's Core values are GROWTH, TEAMWORK, RESPONSIVE, TRANSPARENT, And INNOVATIVE. We endeavor to live by these values in all that we do! MISSION: The mission of Park State Bank is to deliver exceptional client service, strategic banking solutions and a community-friendly experience. POSITION SUMMARY: The Digital Banking Specialist supports the administration, maintenance, and daily operations of the bank's consumer digital banking platform, including the Banno Digital Platform. This role serves as a key internal resource for employees, providing support for digital banking services, troubleshooting issues, and ensuring a seamless customer experience across online and mobile channels. The Specialist works closely with internal teams and systems within the Jack Henry SilverLake environment to ensure digital banking services are accurate, efficient, and aligned with customer needs and bank standards. PRIMARY RESPONSIBILITIES AND ACCOUNTABILITIES: Digital Banking Support & Customer Experience Serve as a subject matter resource for consumer digital banking products and services within the Banno platform, including online banking, mobile banking, bill pay, eStatements, mobile deposit, and debit card controls. Provide support to employees and customers with digital banking needs, including login assistance, troubleshooting, enrollment support, and general navigation guidance. Resolve digital banking issues promptly while escalating system or service concerns as appropriate. Partner with Retail, Treasury Management, and Operations teams to support digital banking adoption, onboarding, and customer education. Digital Banking Operations & Administration Perform daily operational functions within Banno and related systems, including user maintenance, entitlements, service enrollment, reporting, and issue resolution. Monitor digital banking reports and perform routine system maintenance and cleanup activities. Support integrations between SilverLake and Banno by assisting with troubleshooting account visibility issues, data discrepancies, and service interruptions. Support testing, implementation, and rollout of digital banking updates, enhancements, integrations, and new features. Procedures, Training & Continuous Improvement Maintain digital banking procedures, job aids, and internal documentation to ensure consistency and accuracy. Assist with the development of training materials and serve as a resource for frontline and support staff on digital banking products and processes. Identify operational issues and recommend process improvements to enhance efficiency and the overall digital banking experience. Assist in gathering employee and customer feedback to support ongoing product and service enhancements. Compliance & Professional Development Maintain knowledge of and comply with all applicable bank policies, procedures, regulatory requirements, and information security standards, including BSA and AML requirements. ROLE QUALIFICATIONS: Education: Preferred: 2-year or 4-year accounting, business or related degree is preferred. Experience: 2+ years experience with digital banking platforms, preferably Banno Digital Platform or similar systems. Familiarity with core banking systems, preferably Jack Henry SilverLake. Other Skills and Abilities: Effective communication and collaboration skills, with the ability to support both employees and customers. Ability to manage multiple priorities and work independently. Understanding of banking regulations and operational controls preferred. Demonstration of strong analytical and critical thinking skills. Attention to detail and ability to work independently. Knowledge of relevant fraud detection tools and software. Familiarity with banking regulations and security protocols. Polished and strong communication, written and listening skills. Ability to maintain confidentiality and manage sensitive information. Resourceful, well-organized and ability to multitask. PERFORMANCE MEASURES: Timely execution of Rocks, To-Dos, active participation in L10 meetings. Demonstration of Core Values. Fraud Loss Volume. Audit Performance. WORKING CONDITIONS: Work is performed largely within the bank with limited chance for personal injury. Prolonged and frequent mental and visual concentration required. Periodic stressful situations in response to multiple priorities within established deadlines. Work hours are generally during normal business hours. Unscheduled evening and weekend work may be needed to meet the needs of customers and employees. Occasional travel between offices and out-of-town/overnight business travel required. Must be able to lift and move up to 20 pounds of office supplies and equipment. Some bending, turning, and twisting required. Serves as a representative of the bank at appropriate functions. WORK LOCATIONS: Please note that we are hiring for only one position, although this opportunity is posted in multiple markets where Park State Bank is located. We are always on the lookout for talented people to help us become the best. Take a look at the available office locations below. NEMN MARKET: Hibbing, Chisholm, Cook, Mt. Iron, Grand Rapids, & Biwabik DULUTH/NORTH SHORE MARKET: Duluth, Hermantown, Two Harbors MINNEAPOLIS MARKET: Minneapolis GENERAL NOTICE: This position description describes the general nature and level of work performed by the employee assigned to this position and should not be interpreted as all inclusive. It does not state or imply that these are the only duties and responsibilities assigned to the position. The employee may be required to perform other job-related duties. All requirements are subject to change and to possible modification to reasonably accommodate individuals with a disability. This position description does not constitute an employment agreement between the bank and employee and is subject to change by the employer as the needs of the bank and requirements of the position change. Requirements: High School Diploma or equivalent 2+ years experience with digital banking platforms, preferably Banno Digital Platform or similar systems. Familiarity with core banking systems, preferably Jack Henry SilverLake. Compensation details: 24-27 Hourly Wage PI7dfb1c5-
06/24/2026
Full time
Description: CORE VALUES: Park State Bank's Core values are GROWTH, TEAMWORK, RESPONSIVE, TRANSPARENT, And INNOVATIVE. We endeavor to live by these values in all that we do! MISSION: The mission of Park State Bank is to deliver exceptional client service, strategic banking solutions and a community-friendly experience. POSITION SUMMARY: The Digital Banking Specialist supports the administration, maintenance, and daily operations of the bank's consumer digital banking platform, including the Banno Digital Platform. This role serves as a key internal resource for employees, providing support for digital banking services, troubleshooting issues, and ensuring a seamless customer experience across online and mobile channels. The Specialist works closely with internal teams and systems within the Jack Henry SilverLake environment to ensure digital banking services are accurate, efficient, and aligned with customer needs and bank standards. PRIMARY RESPONSIBILITIES AND ACCOUNTABILITIES: Digital Banking Support & Customer Experience Serve as a subject matter resource for consumer digital banking products and services within the Banno platform, including online banking, mobile banking, bill pay, eStatements, mobile deposit, and debit card controls. Provide support to employees and customers with digital banking needs, including login assistance, troubleshooting, enrollment support, and general navigation guidance. Resolve digital banking issues promptly while escalating system or service concerns as appropriate. Partner with Retail, Treasury Management, and Operations teams to support digital banking adoption, onboarding, and customer education. Digital Banking Operations & Administration Perform daily operational functions within Banno and related systems, including user maintenance, entitlements, service enrollment, reporting, and issue resolution. Monitor digital banking reports and perform routine system maintenance and cleanup activities. Support integrations between SilverLake and Banno by assisting with troubleshooting account visibility issues, data discrepancies, and service interruptions. Support testing, implementation, and rollout of digital banking updates, enhancements, integrations, and new features. Procedures, Training & Continuous Improvement Maintain digital banking procedures, job aids, and internal documentation to ensure consistency and accuracy. Assist with the development of training materials and serve as a resource for frontline and support staff on digital banking products and processes. Identify operational issues and recommend process improvements to enhance efficiency and the overall digital banking experience. Assist in gathering employee and customer feedback to support ongoing product and service enhancements. Compliance & Professional Development Maintain knowledge of and comply with all applicable bank policies, procedures, regulatory requirements, and information security standards, including BSA and AML requirements. ROLE QUALIFICATIONS: Education: Preferred: 2-year or 4-year accounting, business or related degree is preferred. Experience: 2+ years experience with digital banking platforms, preferably Banno Digital Platform or similar systems. Familiarity with core banking systems, preferably Jack Henry SilverLake. Other Skills and Abilities: Effective communication and collaboration skills, with the ability to support both employees and customers. Ability to manage multiple priorities and work independently. Understanding of banking regulations and operational controls preferred. Demonstration of strong analytical and critical thinking skills. Attention to detail and ability to work independently. Knowledge of relevant fraud detection tools and software. Familiarity with banking regulations and security protocols. Polished and strong communication, written and listening skills. Ability to maintain confidentiality and manage sensitive information. Resourceful, well-organized and ability to multitask. PERFORMANCE MEASURES: Timely execution of Rocks, To-Dos, active participation in L10 meetings. Demonstration of Core Values. Fraud Loss Volume. Audit Performance. WORKING CONDITIONS: Work is performed largely within the bank with limited chance for personal injury. Prolonged and frequent mental and visual concentration required. Periodic stressful situations in response to multiple priorities within established deadlines. Work hours are generally during normal business hours. Unscheduled evening and weekend work may be needed to meet the needs of customers and employees. Occasional travel between offices and out-of-town/overnight business travel required. Must be able to lift and move up to 20 pounds of office supplies and equipment. Some bending, turning, and twisting required. Serves as a representative of the bank at appropriate functions. WORK LOCATIONS: Please note that we are hiring for only one position, although this opportunity is posted in multiple markets where Park State Bank is located. We are always on the lookout for talented people to help us become the best. Take a look at the available office locations below. NEMN MARKET: Hibbing, Chisholm, Cook, Mt. Iron, Grand Rapids, & Biwabik DULUTH/NORTH SHORE MARKET: Duluth, Hermantown, Two Harbors MINNEAPOLIS MARKET: Minneapolis GENERAL NOTICE: This position description describes the general nature and level of work performed by the employee assigned to this position and should not be interpreted as all inclusive. It does not state or imply that these are the only duties and responsibilities assigned to the position. The employee may be required to perform other job-related duties. All requirements are subject to change and to possible modification to reasonably accommodate individuals with a disability. This position description does not constitute an employment agreement between the bank and employee and is subject to change by the employer as the needs of the bank and requirements of the position change. Requirements: High School Diploma or equivalent 2+ years experience with digital banking platforms, preferably Banno Digital Platform or similar systems. Familiarity with core banking systems, preferably Jack Henry SilverLake. Compensation details: 24-27 Hourly Wage PI7dfb1c5-
Description: CORE VALUES: Park State Bank's Core values are GROWTH, TEAMWORK, RESPONSIVE, TRANSPARENT, And INNOVATIVE. We endeavor to live by these values in all that we do! MISSION: The mission of Park State Bank is to deliver exceptional client service, strategic banking solutions and a community-friendly experience. POSITION SUMMARY: The Digital Banking Specialist supports the administration, maintenance, and daily operations of the bank's consumer digital banking platform, including the Banno Digital Platform. This role serves as a key internal resource for employees, providing support for digital banking services, troubleshooting issues, and ensuring a seamless customer experience across online and mobile channels. The Specialist works closely with internal teams and systems within the Jack Henry SilverLake environment to ensure digital banking services are accurate, efficient, and aligned with customer needs and bank standards. PRIMARY RESPONSIBILITIES AND ACCOUNTABILITIES: Digital Banking Support & Customer Experience Serve as a subject matter resource for consumer digital banking products and services within the Banno platform, including online banking, mobile banking, bill pay, eStatements, mobile deposit, and debit card controls. Provide support to employees and customers with digital banking needs, including login assistance, troubleshooting, enrollment support, and general navigation guidance. Resolve digital banking issues promptly while escalating system or service concerns as appropriate. Partner with Retail, Treasury Management, and Operations teams to support digital banking adoption, onboarding, and customer education. Digital Banking Operations & Administration Perform daily operational functions within Banno and related systems, including user maintenance, entitlements, service enrollment, reporting, and issue resolution. Monitor digital banking reports and perform routine system maintenance and cleanup activities. Support integrations between SilverLake and Banno by assisting with troubleshooting account visibility issues, data discrepancies, and service interruptions. Support testing, implementation, and rollout of digital banking updates, enhancements, integrations, and new features. Procedures, Training & Continuous Improvement Maintain digital banking procedures, job aids, and internal documentation to ensure consistency and accuracy. Assist with the development of training materials and serve as a resource for frontline and support staff on digital banking products and processes. Identify operational issues and recommend process improvements to enhance efficiency and the overall digital banking experience. Assist in gathering employee and customer feedback to support ongoing product and service enhancements. Compliance & Professional Development Maintain knowledge of and comply with all applicable bank policies, procedures, regulatory requirements, and information security standards, including BSA and AML requirements. ROLE QUALIFICATIONS: Education: Preferred: 2-year or 4-year accounting, business or related degree is preferred. Experience: 2+ years experience with digital banking platforms, preferably Banno Digital Platform or similar systems. Familiarity with core banking systems, preferably Jack Henry SilverLake. Other Skills and Abilities: Effective communication and collaboration skills, with the ability to support both employees and customers. Ability to manage multiple priorities and work independently. Understanding of banking regulations and operational controls preferred. Demonstration of strong analytical and critical thinking skills. Attention to detail and ability to work independently. Knowledge of relevant fraud detection tools and software. Familiarity with banking regulations and security protocols. Polished and strong communication, written and listening skills. Ability to maintain confidentiality and manage sensitive information. Resourceful, well-organized and ability to multitask. PERFORMANCE MEASURES: Timely execution of Rocks, To-Dos, active participation in L10 meetings. Demonstration of Core Values. Fraud Loss Volume. Audit Performance. WORKING CONDITIONS: Work is performed largely within the bank with limited chance for personal injury. Prolonged and frequent mental and visual concentration required. Periodic stressful situations in response to multiple priorities within established deadlines. Work hours are generally during normal business hours. Unscheduled evening and weekend work may be needed to meet the needs of customers and employees. Occasional travel between offices and out-of-town/overnight business travel required. Must be able to lift and move up to 20 pounds of office supplies and equipment. Some bending, turning, and twisting required. Serves as a representative of the bank at appropriate functions. WORK LOCATIONS: Please note that we are hiring for only one position, although this opportunity is posted in multiple markets where Park State Bank is located. We are always on the lookout for talented people to help us become the best. Take a look at the available office locations below. NEMN MARKET: Hibbing, Chisholm, Cook, Mt. Iron, Grand Rapids, & Biwabik DULUTH/NORTH SHORE MARKET: Duluth, Hermantown, Two Harbors MINNEAPOLIS MARKET: Minneapolis GENERAL NOTICE: This position description describes the general nature and level of work performed by the employee assigned to this position and should not be interpreted as all inclusive. It does not state or imply that these are the only duties and responsibilities assigned to the position. The employee may be required to perform other job-related duties. All requirements are subject to change and to possible modification to reasonably accommodate individuals with a disability. This position description does not constitute an employment agreement between the bank and employee and is subject to change by the employer as the needs of the bank and requirements of the position change. Requirements: High School Diploma or equivalent 2+ years experience with digital banking platforms, preferably Banno Digital Platform or similar systems. Familiarity with core banking systems, preferably Jack Henry SilverLake. Compensation details: 24-27 Hourly Wage PIe447dafcedec-1161
06/24/2026
Full time
Description: CORE VALUES: Park State Bank's Core values are GROWTH, TEAMWORK, RESPONSIVE, TRANSPARENT, And INNOVATIVE. We endeavor to live by these values in all that we do! MISSION: The mission of Park State Bank is to deliver exceptional client service, strategic banking solutions and a community-friendly experience. POSITION SUMMARY: The Digital Banking Specialist supports the administration, maintenance, and daily operations of the bank's consumer digital banking platform, including the Banno Digital Platform. This role serves as a key internal resource for employees, providing support for digital banking services, troubleshooting issues, and ensuring a seamless customer experience across online and mobile channels. The Specialist works closely with internal teams and systems within the Jack Henry SilverLake environment to ensure digital banking services are accurate, efficient, and aligned with customer needs and bank standards. PRIMARY RESPONSIBILITIES AND ACCOUNTABILITIES: Digital Banking Support & Customer Experience Serve as a subject matter resource for consumer digital banking products and services within the Banno platform, including online banking, mobile banking, bill pay, eStatements, mobile deposit, and debit card controls. Provide support to employees and customers with digital banking needs, including login assistance, troubleshooting, enrollment support, and general navigation guidance. Resolve digital banking issues promptly while escalating system or service concerns as appropriate. Partner with Retail, Treasury Management, and Operations teams to support digital banking adoption, onboarding, and customer education. Digital Banking Operations & Administration Perform daily operational functions within Banno and related systems, including user maintenance, entitlements, service enrollment, reporting, and issue resolution. Monitor digital banking reports and perform routine system maintenance and cleanup activities. Support integrations between SilverLake and Banno by assisting with troubleshooting account visibility issues, data discrepancies, and service interruptions. Support testing, implementation, and rollout of digital banking updates, enhancements, integrations, and new features. Procedures, Training & Continuous Improvement Maintain digital banking procedures, job aids, and internal documentation to ensure consistency and accuracy. Assist with the development of training materials and serve as a resource for frontline and support staff on digital banking products and processes. Identify operational issues and recommend process improvements to enhance efficiency and the overall digital banking experience. Assist in gathering employee and customer feedback to support ongoing product and service enhancements. Compliance & Professional Development Maintain knowledge of and comply with all applicable bank policies, procedures, regulatory requirements, and information security standards, including BSA and AML requirements. ROLE QUALIFICATIONS: Education: Preferred: 2-year or 4-year accounting, business or related degree is preferred. Experience: 2+ years experience with digital banking platforms, preferably Banno Digital Platform or similar systems. Familiarity with core banking systems, preferably Jack Henry SilverLake. Other Skills and Abilities: Effective communication and collaboration skills, with the ability to support both employees and customers. Ability to manage multiple priorities and work independently. Understanding of banking regulations and operational controls preferred. Demonstration of strong analytical and critical thinking skills. Attention to detail and ability to work independently. Knowledge of relevant fraud detection tools and software. Familiarity with banking regulations and security protocols. Polished and strong communication, written and listening skills. Ability to maintain confidentiality and manage sensitive information. Resourceful, well-organized and ability to multitask. PERFORMANCE MEASURES: Timely execution of Rocks, To-Dos, active participation in L10 meetings. Demonstration of Core Values. Fraud Loss Volume. Audit Performance. WORKING CONDITIONS: Work is performed largely within the bank with limited chance for personal injury. Prolonged and frequent mental and visual concentration required. Periodic stressful situations in response to multiple priorities within established deadlines. Work hours are generally during normal business hours. Unscheduled evening and weekend work may be needed to meet the needs of customers and employees. Occasional travel between offices and out-of-town/overnight business travel required. Must be able to lift and move up to 20 pounds of office supplies and equipment. Some bending, turning, and twisting required. Serves as a representative of the bank at appropriate functions. WORK LOCATIONS: Please note that we are hiring for only one position, although this opportunity is posted in multiple markets where Park State Bank is located. We are always on the lookout for talented people to help us become the best. Take a look at the available office locations below. NEMN MARKET: Hibbing, Chisholm, Cook, Mt. Iron, Grand Rapids, & Biwabik DULUTH/NORTH SHORE MARKET: Duluth, Hermantown, Two Harbors MINNEAPOLIS MARKET: Minneapolis GENERAL NOTICE: This position description describes the general nature and level of work performed by the employee assigned to this position and should not be interpreted as all inclusive. It does not state or imply that these are the only duties and responsibilities assigned to the position. The employee may be required to perform other job-related duties. All requirements are subject to change and to possible modification to reasonably accommodate individuals with a disability. This position description does not constitute an employment agreement between the bank and employee and is subject to change by the employer as the needs of the bank and requirements of the position change. Requirements: High School Diploma or equivalent 2+ years experience with digital banking platforms, preferably Banno Digital Platform or similar systems. Familiarity with core banking systems, preferably Jack Henry SilverLake. Compensation details: 24-27 Hourly Wage PIe447dafcedec-1161
Description: CORE VALUES: Park State Bank's Core values are GROWTH, TEAMWORK, RESPONSIVE, TRANSPARENT, And INNOVATIVE. We endeavor to live by these values in all that we do! MISSION: The mission of Park State Bank is to deliver exceptional client service, strategic banking solutions and a community-friendly experience. POSITION SUMMARY: The Digital Banking Specialist supports the administration, maintenance, and daily operations of the bank's consumer digital banking platform, including the Banno Digital Platform. This role serves as a key internal resource for employees, providing support for digital banking services, troubleshooting issues, and ensuring a seamless customer experience across online and mobile channels. The Specialist works closely with internal teams and systems within the Jack Henry SilverLake environment to ensure digital banking services are accurate, efficient, and aligned with customer needs and bank standards. PRIMARY RESPONSIBILITIES AND ACCOUNTABILITIES: Digital Banking Support & Customer Experience Serve as a subject matter resource for consumer digital banking products and services within the Banno platform, including online banking, mobile banking, bill pay, eStatements, mobile deposit, and debit card controls. Provide support to employees and customers with digital banking needs, including login assistance, troubleshooting, enrollment support, and general navigation guidance. Resolve digital banking issues promptly while escalating system or service concerns as appropriate. Partner with Retail, Treasury Management, and Operations teams to support digital banking adoption, onboarding, and customer education. Digital Banking Operations & Administration Perform daily operational functions within Banno and related systems, including user maintenance, entitlements, service enrollment, reporting, and issue resolution. Monitor digital banking reports and perform routine system maintenance and cleanup activities. Support integrations between SilverLake and Banno by assisting with troubleshooting account visibility issues, data discrepancies, and service interruptions. Support testing, implementation, and rollout of digital banking updates, enhancements, integrations, and new features. Procedures, Training & Continuous Improvement Maintain digital banking procedures, job aids, and internal documentation to ensure consistency and accuracy. Assist with the development of training materials and serve as a resource for frontline and support staff on digital banking products and processes. Identify operational issues and recommend process improvements to enhance efficiency and the overall digital banking experience. Assist in gathering employee and customer feedback to support ongoing product and service enhancements. Compliance & Professional Development Maintain knowledge of and comply with all applicable bank policies, procedures, regulatory requirements, and information security standards, including BSA and AML requirements. ROLE QUALIFICATIONS: Education: Preferred: 2-year or 4-year accounting, business or related degree is preferred. Experience: 2+ years experience with digital banking platforms, preferably Banno Digital Platform or similar systems. Familiarity with core banking systems, preferably Jack Henry SilverLake. Other Skills and Abilities: Effective communication and collaboration skills, with the ability to support both employees and customers. Ability to manage multiple priorities and work independently. Understanding of banking regulations and operational controls preferred. Demonstration of strong analytical and critical thinking skills. Attention to detail and ability to work independently. Knowledge of relevant fraud detection tools and software. Familiarity with banking regulations and security protocols. Polished and strong communication, written and listening skills. Ability to maintain confidentiality and manage sensitive information. Resourceful, well-organized and ability to multitask. PERFORMANCE MEASURES: Timely execution of Rocks, To-Dos, active participation in L10 meetings. Demonstration of Core Values. Fraud Loss Volume. Audit Performance. WORKING CONDITIONS: Work is performed largely within the bank with limited chance for personal injury. Prolonged and frequent mental and visual concentration required. Periodic stressful situations in response to multiple priorities within established deadlines. Work hours are generally during normal business hours. Unscheduled evening and weekend work may be needed to meet the needs of customers and employees. Occasional travel between offices and out-of-town/overnight business travel required. Must be able to lift and move up to 20 pounds of office supplies and equipment. Some bending, turning, and twisting required. Serves as a representative of the bank at appropriate functions. WORK LOCATIONS: Please note that we are hiring for only one position, although this opportunity is posted in multiple markets where Park State Bank is located. We are always on the lookout for talented people to help us become the best. Take a look at the available office locations below. NEMN MARKET: Hibbing, Chisholm, Cook, Mt. Iron, Grand Rapids, & Biwabik DULUTH/NORTH SHORE MARKET: Duluth, Hermantown, Two Harbors MINNEAPOLIS MARKET: Minneapolis GENERAL NOTICE: This position description describes the general nature and level of work performed by the employee assigned to this position and should not be interpreted as all inclusive. It does not state or imply that these are the only duties and responsibilities assigned to the position. The employee may be required to perform other job-related duties. All requirements are subject to change and to possible modification to reasonably accommodate individuals with a disability. This position description does not constitute an employment agreement between the bank and employee and is subject to change by the employer as the needs of the bank and requirements of the position change. Requirements: High School Diploma or equivalent 2+ years experience with digital banking platforms, preferably Banno Digital Platform or similar systems. Familiarity with core banking systems, preferably Jack Henry SilverLake. Compensation details: 24-27 Hourly Wage PI9ef05356fb1f-1166
06/24/2026
Full time
Description: CORE VALUES: Park State Bank's Core values are GROWTH, TEAMWORK, RESPONSIVE, TRANSPARENT, And INNOVATIVE. We endeavor to live by these values in all that we do! MISSION: The mission of Park State Bank is to deliver exceptional client service, strategic banking solutions and a community-friendly experience. POSITION SUMMARY: The Digital Banking Specialist supports the administration, maintenance, and daily operations of the bank's consumer digital banking platform, including the Banno Digital Platform. This role serves as a key internal resource for employees, providing support for digital banking services, troubleshooting issues, and ensuring a seamless customer experience across online and mobile channels. The Specialist works closely with internal teams and systems within the Jack Henry SilverLake environment to ensure digital banking services are accurate, efficient, and aligned with customer needs and bank standards. PRIMARY RESPONSIBILITIES AND ACCOUNTABILITIES: Digital Banking Support & Customer Experience Serve as a subject matter resource for consumer digital banking products and services within the Banno platform, including online banking, mobile banking, bill pay, eStatements, mobile deposit, and debit card controls. Provide support to employees and customers with digital banking needs, including login assistance, troubleshooting, enrollment support, and general navigation guidance. Resolve digital banking issues promptly while escalating system or service concerns as appropriate. Partner with Retail, Treasury Management, and Operations teams to support digital banking adoption, onboarding, and customer education. Digital Banking Operations & Administration Perform daily operational functions within Banno and related systems, including user maintenance, entitlements, service enrollment, reporting, and issue resolution. Monitor digital banking reports and perform routine system maintenance and cleanup activities. Support integrations between SilverLake and Banno by assisting with troubleshooting account visibility issues, data discrepancies, and service interruptions. Support testing, implementation, and rollout of digital banking updates, enhancements, integrations, and new features. Procedures, Training & Continuous Improvement Maintain digital banking procedures, job aids, and internal documentation to ensure consistency and accuracy. Assist with the development of training materials and serve as a resource for frontline and support staff on digital banking products and processes. Identify operational issues and recommend process improvements to enhance efficiency and the overall digital banking experience. Assist in gathering employee and customer feedback to support ongoing product and service enhancements. Compliance & Professional Development Maintain knowledge of and comply with all applicable bank policies, procedures, regulatory requirements, and information security standards, including BSA and AML requirements. ROLE QUALIFICATIONS: Education: Preferred: 2-year or 4-year accounting, business or related degree is preferred. Experience: 2+ years experience with digital banking platforms, preferably Banno Digital Platform or similar systems. Familiarity with core banking systems, preferably Jack Henry SilverLake. Other Skills and Abilities: Effective communication and collaboration skills, with the ability to support both employees and customers. Ability to manage multiple priorities and work independently. Understanding of banking regulations and operational controls preferred. Demonstration of strong analytical and critical thinking skills. Attention to detail and ability to work independently. Knowledge of relevant fraud detection tools and software. Familiarity with banking regulations and security protocols. Polished and strong communication, written and listening skills. Ability to maintain confidentiality and manage sensitive information. Resourceful, well-organized and ability to multitask. PERFORMANCE MEASURES: Timely execution of Rocks, To-Dos, active participation in L10 meetings. Demonstration of Core Values. Fraud Loss Volume. Audit Performance. WORKING CONDITIONS: Work is performed largely within the bank with limited chance for personal injury. Prolonged and frequent mental and visual concentration required. Periodic stressful situations in response to multiple priorities within established deadlines. Work hours are generally during normal business hours. Unscheduled evening and weekend work may be needed to meet the needs of customers and employees. Occasional travel between offices and out-of-town/overnight business travel required. Must be able to lift and move up to 20 pounds of office supplies and equipment. Some bending, turning, and twisting required. Serves as a representative of the bank at appropriate functions. WORK LOCATIONS: Please note that we are hiring for only one position, although this opportunity is posted in multiple markets where Park State Bank is located. We are always on the lookout for talented people to help us become the best. Take a look at the available office locations below. NEMN MARKET: Hibbing, Chisholm, Cook, Mt. Iron, Grand Rapids, & Biwabik DULUTH/NORTH SHORE MARKET: Duluth, Hermantown, Two Harbors MINNEAPOLIS MARKET: Minneapolis GENERAL NOTICE: This position description describes the general nature and level of work performed by the employee assigned to this position and should not be interpreted as all inclusive. It does not state or imply that these are the only duties and responsibilities assigned to the position. The employee may be required to perform other job-related duties. All requirements are subject to change and to possible modification to reasonably accommodate individuals with a disability. This position description does not constitute an employment agreement between the bank and employee and is subject to change by the employer as the needs of the bank and requirements of the position change. Requirements: High School Diploma or equivalent 2+ years experience with digital banking platforms, preferably Banno Digital Platform or similar systems. Familiarity with core banking systems, preferably Jack Henry SilverLake. Compensation details: 24-27 Hourly Wage PI9ef05356fb1f-1166
Description: CORE VALUES: Park State Bank's Core values are GROWTH, TEAMWORK, RESPONSIVE, TRANSPARENT, And INNOVATIVE. We endeavor to live by these values in all that we do! MISSION: The mission of Park State Bank is to deliver exceptional client service, strategic banking solutions and a community-friendly experience. POSITION SUMMARY: The Digital Banking Specialist supports the administration, maintenance, and daily operations of the bank's consumer digital banking platform, including the Banno Digital Platform. This role serves as a key internal resource for employees, providing support for digital banking services, troubleshooting issues, and ensuring a seamless customer experience across online and mobile channels. The Specialist works closely with internal teams and systems within the Jack Henry SilverLake environment to ensure digital banking services are accurate, efficient, and aligned with customer needs and bank standards. PRIMARY RESPONSIBILITIES AND ACCOUNTABILITIES: Digital Banking Support & Customer Experience Serve as a subject matter resource for consumer digital banking products and services within the Banno platform, including online banking, mobile banking, bill pay, eStatements, mobile deposit, and debit card controls. Provide support to employees and customers with digital banking needs, including login assistance, troubleshooting, enrollment support, and general navigation guidance. Resolve digital banking issues promptly while escalating system or service concerns as appropriate. Partner with Retail, Treasury Management, and Operations teams to support digital banking adoption, onboarding, and customer education. Digital Banking Operations & Administration Perform daily operational functions within Banno and related systems, including user maintenance, entitlements, service enrollment, reporting, and issue resolution. Monitor digital banking reports and perform routine system maintenance and cleanup activities. Support integrations between SilverLake and Banno by assisting with troubleshooting account visibility issues, data discrepancies, and service interruptions. Support testing, implementation, and rollout of digital banking updates, enhancements, integrations, and new features. Procedures, Training & Continuous Improvement Maintain digital banking procedures, job aids, and internal documentation to ensure consistency and accuracy. Assist with the development of training materials and serve as a resource for frontline and support staff on digital banking products and processes. Identify operational issues and recommend process improvements to enhance efficiency and the overall digital banking experience. Assist in gathering employee and customer feedback to support ongoing product and service enhancements. Compliance & Professional Development Maintain knowledge of and comply with all applicable bank policies, procedures, regulatory requirements, and information security standards, including BSA and AML requirements. ROLE QUALIFICATIONS: Education: Preferred: 2-year or 4-year accounting, business or related degree is preferred. Experience: 2+ years experience with digital banking platforms, preferably Banno Digital Platform or similar systems. Familiarity with core banking systems, preferably Jack Henry SilverLake. Other Skills and Abilities: Effective communication and collaboration skills, with the ability to support both employees and customers. Ability to manage multiple priorities and work independently. Understanding of banking regulations and operational controls preferred. Demonstration of strong analytical and critical thinking skills. Attention to detail and ability to work independently. Knowledge of relevant fraud detection tools and software. Familiarity with banking regulations and security protocols. Polished and strong communication, written and listening skills. Ability to maintain confidentiality and manage sensitive information. Resourceful, well-organized and ability to multitask. PERFORMANCE MEASURES: Timely execution of Rocks, To-Dos, active participation in L10 meetings. Demonstration of Core Values. Fraud Loss Volume. Audit Performance. WORKING CONDITIONS: Work is performed largely within the bank with limited chance for personal injury. Prolonged and frequent mental and visual concentration required. Periodic stressful situations in response to multiple priorities within established deadlines. Work hours are generally during normal business hours. Unscheduled evening and weekend work may be needed to meet the needs of customers and employees. Occasional travel between offices and out-of-town/overnight business travel required. Must be able to lift and move up to 20 pounds of office supplies and equipment. Some bending, turning, and twisting required. Serves as a representative of the bank at appropriate functions. WORK LOCATIONS: Please note that we are hiring for only one position, although this opportunity is posted in multiple markets where Park State Bank is located. We are always on the lookout for talented people to help us become the best. Take a look at the available office locations below. NEMN MARKET: Hibbing, Chisholm, Cook, Mt. Iron, Grand Rapids, & Biwabik DULUTH/NORTH SHORE MARKET: Duluth, Hermantown, Two Harbors MINNEAPOLIS MARKET: Minneapolis GENERAL NOTICE: This position description describes the general nature and level of work performed by the employee assigned to this position and should not be interpreted as all inclusive. It does not state or imply that these are the only duties and responsibilities assigned to the position. The employee may be required to perform other job-related duties. All requirements are subject to change and to possible modification to reasonably accommodate individuals with a disability. This position description does not constitute an employment agreement between the bank and employee and is subject to change by the employer as the needs of the bank and requirements of the position change. Requirements: High School Diploma or equivalent 2+ years experience with digital banking platforms, preferably Banno Digital Platform or similar systems. Familiarity with core banking systems, preferably Jack Henry SilverLake. Compensation details: 24-27 Hourly Wage PIedaf-1158
06/24/2026
Full time
Description: CORE VALUES: Park State Bank's Core values are GROWTH, TEAMWORK, RESPONSIVE, TRANSPARENT, And INNOVATIVE. We endeavor to live by these values in all that we do! MISSION: The mission of Park State Bank is to deliver exceptional client service, strategic banking solutions and a community-friendly experience. POSITION SUMMARY: The Digital Banking Specialist supports the administration, maintenance, and daily operations of the bank's consumer digital banking platform, including the Banno Digital Platform. This role serves as a key internal resource for employees, providing support for digital banking services, troubleshooting issues, and ensuring a seamless customer experience across online and mobile channels. The Specialist works closely with internal teams and systems within the Jack Henry SilverLake environment to ensure digital banking services are accurate, efficient, and aligned with customer needs and bank standards. PRIMARY RESPONSIBILITIES AND ACCOUNTABILITIES: Digital Banking Support & Customer Experience Serve as a subject matter resource for consumer digital banking products and services within the Banno platform, including online banking, mobile banking, bill pay, eStatements, mobile deposit, and debit card controls. Provide support to employees and customers with digital banking needs, including login assistance, troubleshooting, enrollment support, and general navigation guidance. Resolve digital banking issues promptly while escalating system or service concerns as appropriate. Partner with Retail, Treasury Management, and Operations teams to support digital banking adoption, onboarding, and customer education. Digital Banking Operations & Administration Perform daily operational functions within Banno and related systems, including user maintenance, entitlements, service enrollment, reporting, and issue resolution. Monitor digital banking reports and perform routine system maintenance and cleanup activities. Support integrations between SilverLake and Banno by assisting with troubleshooting account visibility issues, data discrepancies, and service interruptions. Support testing, implementation, and rollout of digital banking updates, enhancements, integrations, and new features. Procedures, Training & Continuous Improvement Maintain digital banking procedures, job aids, and internal documentation to ensure consistency and accuracy. Assist with the development of training materials and serve as a resource for frontline and support staff on digital banking products and processes. Identify operational issues and recommend process improvements to enhance efficiency and the overall digital banking experience. Assist in gathering employee and customer feedback to support ongoing product and service enhancements. Compliance & Professional Development Maintain knowledge of and comply with all applicable bank policies, procedures, regulatory requirements, and information security standards, including BSA and AML requirements. ROLE QUALIFICATIONS: Education: Preferred: 2-year or 4-year accounting, business or related degree is preferred. Experience: 2+ years experience with digital banking platforms, preferably Banno Digital Platform or similar systems. Familiarity with core banking systems, preferably Jack Henry SilverLake. Other Skills and Abilities: Effective communication and collaboration skills, with the ability to support both employees and customers. Ability to manage multiple priorities and work independently. Understanding of banking regulations and operational controls preferred. Demonstration of strong analytical and critical thinking skills. Attention to detail and ability to work independently. Knowledge of relevant fraud detection tools and software. Familiarity with banking regulations and security protocols. Polished and strong communication, written and listening skills. Ability to maintain confidentiality and manage sensitive information. Resourceful, well-organized and ability to multitask. PERFORMANCE MEASURES: Timely execution of Rocks, To-Dos, active participation in L10 meetings. Demonstration of Core Values. Fraud Loss Volume. Audit Performance. WORKING CONDITIONS: Work is performed largely within the bank with limited chance for personal injury. Prolonged and frequent mental and visual concentration required. Periodic stressful situations in response to multiple priorities within established deadlines. Work hours are generally during normal business hours. Unscheduled evening and weekend work may be needed to meet the needs of customers and employees. Occasional travel between offices and out-of-town/overnight business travel required. Must be able to lift and move up to 20 pounds of office supplies and equipment. Some bending, turning, and twisting required. Serves as a representative of the bank at appropriate functions. WORK LOCATIONS: Please note that we are hiring for only one position, although this opportunity is posted in multiple markets where Park State Bank is located. We are always on the lookout for talented people to help us become the best. Take a look at the available office locations below. NEMN MARKET: Hibbing, Chisholm, Cook, Mt. Iron, Grand Rapids, & Biwabik DULUTH/NORTH SHORE MARKET: Duluth, Hermantown, Two Harbors MINNEAPOLIS MARKET: Minneapolis GENERAL NOTICE: This position description describes the general nature and level of work performed by the employee assigned to this position and should not be interpreted as all inclusive. It does not state or imply that these are the only duties and responsibilities assigned to the position. The employee may be required to perform other job-related duties. All requirements are subject to change and to possible modification to reasonably accommodate individuals with a disability. This position description does not constitute an employment agreement between the bank and employee and is subject to change by the employer as the needs of the bank and requirements of the position change. Requirements: High School Diploma or equivalent 2+ years experience with digital banking platforms, preferably Banno Digital Platform or similar systems. Familiarity with core banking systems, preferably Jack Henry SilverLake. Compensation details: 24-27 Hourly Wage PIedaf-1158
GIS & Data Specialist 1 Montgomery & Associates (M&A) is seeking a GIS & Data Specialist to join our growing team at our Tucson, Arizona, headquarters. This position will provide general, entry-level technical support to hydrologic projects, as well as assist with GIS data production and project deliverables including data compilation, data management and editing, data analysis, quality assurance, and cartographic services, which will be a priority. The GIS & Data Specialist 1 will also be part of an active team responsible for the implementation of web-based data applications and database management related to the company's custom data management system. This position is intended to be full-time, with flexibility that may allow for a reduced work week. We encourage you to apply if you have experience with ESRI's ArcGIS software products-including ArcGIS Pro-and online mapping and data collection applications. We're looking for a self-motivated professional capable of implementing existing cartographic styles, data management schemas, and workflows, as well as developing new solutions independently as needed to meet project needs. Responsibilities Specific responsibilities include: Develop report-quality maps in ArcGIS Pro and other data plots, using company style guidelines Create and manage geospatial datasets, geodatabases, and relational databases Coordinate with project teams regarding GIS requirements and deliverables Conduct geospatial data analysis for projects Provide support for M&A's custom data management system, including data entry and data management for projects Support mobile data collection activities using Esri field applications (Field Maps, Survey123) Create and maintain web-based maps and applications using ArcGIS Online and customized applications Use artistic judgment to select appropriate design and layout for each illustration Perform other related duties as assigned Qualifications Ability to render illustrations for client-facing deliverables Ability to accurately and consistently complete work on schedule and with minimal supervision Ability to communicate and function in a fast paced, team-oriented environment Sufficient understanding of science to successfully create illustrations related to groundwater hydrology Excellent interpersonal and organizational skills Good analytical and problem-solving skills Academic degree in GIS, computer science, or related discipline Fundamental knowledge of the principles, methods, and practical application of ESRI's ArcGIS software-including ArcGIS Pro-general geoprocessing functionality, geodatabases, and coordinate systems Good practical understanding of data management in relational and geospatial databases At M&A, our mission is to promote a fulfilling and respectful work culture where employees collaborate to deliver pragmatic water resource solutions grounded in the principles of integrity, scientific rigor, and environmental responsibility. We are independently owned by practicing scientists who are committed to these values and to supporting our community partners. Benefits include: Competitive benefits and salary in an expanding team-oriented company Dynamic work environment with technical training provided by the company Challenging and collaborative multidisciplinary projects On the job mentoring by senior professionals Medical, dental, vision insurance, flexible Spending Account, HRA Long- and short-term disability Life/AD&D insurance Vacation, holiday, personal, and sick leave Paid parental leave Employer matching 401k retirement plan We are an Equal Opportunity Employer. M&A values diversity and inclusivity. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, gender, gender identity, gender expression, age, sexual orientation, religious creed, physical or mental disability, medical condition, genetic information, marital status, veteran status, or any other classification protected by applicable federal, state, or local law. PI1c5-
06/22/2026
Full time
GIS & Data Specialist 1 Montgomery & Associates (M&A) is seeking a GIS & Data Specialist to join our growing team at our Tucson, Arizona, headquarters. This position will provide general, entry-level technical support to hydrologic projects, as well as assist with GIS data production and project deliverables including data compilation, data management and editing, data analysis, quality assurance, and cartographic services, which will be a priority. The GIS & Data Specialist 1 will also be part of an active team responsible for the implementation of web-based data applications and database management related to the company's custom data management system. This position is intended to be full-time, with flexibility that may allow for a reduced work week. We encourage you to apply if you have experience with ESRI's ArcGIS software products-including ArcGIS Pro-and online mapping and data collection applications. We're looking for a self-motivated professional capable of implementing existing cartographic styles, data management schemas, and workflows, as well as developing new solutions independently as needed to meet project needs. Responsibilities Specific responsibilities include: Develop report-quality maps in ArcGIS Pro and other data plots, using company style guidelines Create and manage geospatial datasets, geodatabases, and relational databases Coordinate with project teams regarding GIS requirements and deliverables Conduct geospatial data analysis for projects Provide support for M&A's custom data management system, including data entry and data management for projects Support mobile data collection activities using Esri field applications (Field Maps, Survey123) Create and maintain web-based maps and applications using ArcGIS Online and customized applications Use artistic judgment to select appropriate design and layout for each illustration Perform other related duties as assigned Qualifications Ability to render illustrations for client-facing deliverables Ability to accurately and consistently complete work on schedule and with minimal supervision Ability to communicate and function in a fast paced, team-oriented environment Sufficient understanding of science to successfully create illustrations related to groundwater hydrology Excellent interpersonal and organizational skills Good analytical and problem-solving skills Academic degree in GIS, computer science, or related discipline Fundamental knowledge of the principles, methods, and practical application of ESRI's ArcGIS software-including ArcGIS Pro-general geoprocessing functionality, geodatabases, and coordinate systems Good practical understanding of data management in relational and geospatial databases At M&A, our mission is to promote a fulfilling and respectful work culture where employees collaborate to deliver pragmatic water resource solutions grounded in the principles of integrity, scientific rigor, and environmental responsibility. We are independently owned by practicing scientists who are committed to these values and to supporting our community partners. Benefits include: Competitive benefits and salary in an expanding team-oriented company Dynamic work environment with technical training provided by the company Challenging and collaborative multidisciplinary projects On the job mentoring by senior professionals Medical, dental, vision insurance, flexible Spending Account, HRA Long- and short-term disability Life/AD&D insurance Vacation, holiday, personal, and sick leave Paid parental leave Employer matching 401k retirement plan We are an Equal Opportunity Employer. M&A values diversity and inclusivity. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, gender, gender identity, gender expression, age, sexual orientation, religious creed, physical or mental disability, medical condition, genetic information, marital status, veteran status, or any other classification protected by applicable federal, state, or local law. PI1c5-
CAREER OPPORTUNITY OFFERING: Bonus Incentives Paid Certifications Tuition Reimbursement Comprehensive Benefits Career Advancement This position pays between $92,400 - $159,450 based on experience Must have a current Epic Certification within a Revenue Cycle focused module In general, this Epic-certified position will be responsible for the following: Developing and implementing long-term best practice Epic strategy across both operations and IT Ensuring all parties involved understand the significance and impact of upcoming changes Assisting in educating operational leadership in process improvement and Epic best practices Responsible for helping to implement policies Work with Revenue Cycle leaders on reporting, work queue strategy and workflow design Help to increase revenue through standardizing workflows and process improvement Serve as the lead for Epic issues identified and new change requests Produces and reviews decision documents, SBARDs, other documents needed to support build work Runs client meetings and monitors client happiness As part of the team this position will have responsibility for some or all the following specific areas: Denial reduction DNFB/CFB reduction Late charge reduction Registration accuracy Scheduling accuracy Authorization capture Coding accuracy Overall productivity improvement Performance Monitoring/Improvement/Innovation: Works collaboratively with revenue cycle leadership and Epic IT leadership to develop best practice processes and Epic functionality Develops, with participation of revenue cycle leadership and IT, project plans and timelines for large performance improvement projects Develops weekly/monthly status reports of projects and ensures agreed upon timelines are met Advises operational leaders on Epic best practices and adheres to system guidelines Monitors Key Performance Indicators and makes recommendations on Epic workflows or enhancements that provide the greatest impact and improvement Maintains deep understanding of Epic functionality and maintains all certifications and new release updates Performs account level reviews and audits to ensure optimal system performance Produces high-quality materials for internal and external use System Build and Support: Performs system build as determined by IT change control process Participates in Integrated and User Acceptance Testing as dictated by IT change control Supports the IT team by logging tickets, keeping up with status of tickets, ensuring timely response and turnaround of tickets, and escalating tickets as necessary Education: Responsible for assisting the education department in the development of training materials, curriculum and tip sheets related to Epic Performs direct observations in operational areas to ensure Epic best practice workflows are being adhered to and makes note of any areas of educational opportunity Supports revenue cycle leadership in any Epic certification processes and serves as a subject matter expert in Epic system functionality Strives to educate revenue cycle leadership in practical Epic system knowledge to build expertise in operations New Business Support: Participates in assessments to identify opportunities for client improvement Supports sales team in advising new clients and answering inquiries about system functionality Develops materials to support sales, including marketing materials Identifies new opportunities for client engagements What Will Make You Successful: Strong implementation background Working knowledge with other revenue cycle focused Epic applications Working understanding of interface and interface messages 4 year/ Bachelors Degree preferred or equivalent experience Must have Epic Administrator Certification in a Revenue Cycle focused module 3+ years of Epic build experience in Epic revenue cycle functions (billing and patient access areas preferred) While we do not expect this position to be 100% travel, we do expect that the specialist will need to travel periodically. For this reason, the specialist should be available to travel up to 25% Strong working knowledge of the hospital and/or ambulatory revenue cycle operations Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences. This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require.
06/18/2026
Full time
CAREER OPPORTUNITY OFFERING: Bonus Incentives Paid Certifications Tuition Reimbursement Comprehensive Benefits Career Advancement This position pays between $92,400 - $159,450 based on experience Must have a current Epic Certification within a Revenue Cycle focused module In general, this Epic-certified position will be responsible for the following: Developing and implementing long-term best practice Epic strategy across both operations and IT Ensuring all parties involved understand the significance and impact of upcoming changes Assisting in educating operational leadership in process improvement and Epic best practices Responsible for helping to implement policies Work with Revenue Cycle leaders on reporting, work queue strategy and workflow design Help to increase revenue through standardizing workflows and process improvement Serve as the lead for Epic issues identified and new change requests Produces and reviews decision documents, SBARDs, other documents needed to support build work Runs client meetings and monitors client happiness As part of the team this position will have responsibility for some or all the following specific areas: Denial reduction DNFB/CFB reduction Late charge reduction Registration accuracy Scheduling accuracy Authorization capture Coding accuracy Overall productivity improvement Performance Monitoring/Improvement/Innovation: Works collaboratively with revenue cycle leadership and Epic IT leadership to develop best practice processes and Epic functionality Develops, with participation of revenue cycle leadership and IT, project plans and timelines for large performance improvement projects Develops weekly/monthly status reports of projects and ensures agreed upon timelines are met Advises operational leaders on Epic best practices and adheres to system guidelines Monitors Key Performance Indicators and makes recommendations on Epic workflows or enhancements that provide the greatest impact and improvement Maintains deep understanding of Epic functionality and maintains all certifications and new release updates Performs account level reviews and audits to ensure optimal system performance Produces high-quality materials for internal and external use System Build and Support: Performs system build as determined by IT change control process Participates in Integrated and User Acceptance Testing as dictated by IT change control Supports the IT team by logging tickets, keeping up with status of tickets, ensuring timely response and turnaround of tickets, and escalating tickets as necessary Education: Responsible for assisting the education department in the development of training materials, curriculum and tip sheets related to Epic Performs direct observations in operational areas to ensure Epic best practice workflows are being adhered to and makes note of any areas of educational opportunity Supports revenue cycle leadership in any Epic certification processes and serves as a subject matter expert in Epic system functionality Strives to educate revenue cycle leadership in practical Epic system knowledge to build expertise in operations New Business Support: Participates in assessments to identify opportunities for client improvement Supports sales team in advising new clients and answering inquiries about system functionality Develops materials to support sales, including marketing materials Identifies new opportunities for client engagements What Will Make You Successful: Strong implementation background Working knowledge with other revenue cycle focused Epic applications Working understanding of interface and interface messages 4 year/ Bachelors Degree preferred or equivalent experience Must have Epic Administrator Certification in a Revenue Cycle focused module 3+ years of Epic build experience in Epic revenue cycle functions (billing and patient access areas preferred) While we do not expect this position to be 100% travel, we do expect that the specialist will need to travel periodically. For this reason, the specialist should be available to travel up to 25% Strong working knowledge of the hospital and/or ambulatory revenue cycle operations Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences. This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require.
CAREER OPPORTUNITY OFFERING: Bonus Incentives Paid Certifications Tuition Reimbursement Comprehensive Benefits Career Advancement This position pays between $57,400 to $99,000 annually based on experience The Coder Quality Auditor conducts monthly and quarterly quality assessments of individual codes . Provides guidance and education to coding associates and leaders on established coding guidelines and procedures. Performs additional quality assurance follow-up reviews to assess comprehension of education and training efforts. Serves as a subject matter expert for professional fee coding for all involved personnel; ensures that information is accurate and current, meeting professional coding standards and following CMS/AMA guidelines . Candidate should possess the ability to code and a clear understanding of the coding principles and guidelines for multiple specialties. Job Responsibilities: Quality Review - Monitors and audits inpatient and outpatient accounts across the system, looking at physician coding for both inpatient and outpatient accounts. Performs initial baselines as well as quarterly performance quality assurance reviews to assess coders' comprehension and further assess ongoing education . Also assists in special project audits, as assigned. Educating - Assesses the educational needs of coding staff based on individual coder audit results and overall trends . Creates presentations, develops learning material, handbook and other educational materials. Edits/Denials/Coding - Assists operational coding team with initial coding, e dits, and denials and appeals on an as needed basis. Training - Assists with training new and existing staff. Develops all training materials and coding aids for both formal training and use by coders in daily work. Identifies coders to be cross-trained and suggests areas for training improvement. Assists in the implementation and administration of effective systems, processes, and procedures. Resource - Serves as a technical resource for all involved personnel; ensures that information is accurate and current, meeting AMA, CMS, and professional coding standards. Performs miscellaneous job-related duties as assigned. Reporting - Provides reports of audit findings to coding management, individual coders and leadership as needed/requested along with providers that are contracted/employed and outlined in the client SOW . Assists with the creation of various documents and reports as requested . Immediately provides reports related to compliance risks when requested . Experience We Love: 5+ years of coding experience. 3+ years of auditing experience. Proficiency in multiple EMR's, encoders, and the Microsoft Office suite. Educated in HIPAA regulations; must maintain strict confidentiality of patient and client information. Consistently achieves quality and productivity standards. Ability to organize and complete work in a timely manner . Ability to read, write and effectively communicate in English. Ability to understand medical/surgical terminology. Above average written and verbal communication skills. Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences. This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require. Minimum Education: Associates degree or equivalent experience Required Certifications: Candidates must have and keep current at least one of the following professional certifications (CPC, CPMA or CCS Preferred): CPC (Certified Professional Coder) CCS-P (Certified Coding Specialist-Phys Based) CCS (Certified Coding Specialist) CMPA (Certified Professional Medical Auditor) RHIA (Registered Health Information Administrator) RHIT (Registered Health Information Technician)
06/18/2026
Full time
CAREER OPPORTUNITY OFFERING: Bonus Incentives Paid Certifications Tuition Reimbursement Comprehensive Benefits Career Advancement This position pays between $57,400 to $99,000 annually based on experience The Coder Quality Auditor conducts monthly and quarterly quality assessments of individual codes . Provides guidance and education to coding associates and leaders on established coding guidelines and procedures. Performs additional quality assurance follow-up reviews to assess comprehension of education and training efforts. Serves as a subject matter expert for professional fee coding for all involved personnel; ensures that information is accurate and current, meeting professional coding standards and following CMS/AMA guidelines . Candidate should possess the ability to code and a clear understanding of the coding principles and guidelines for multiple specialties. Job Responsibilities: Quality Review - Monitors and audits inpatient and outpatient accounts across the system, looking at physician coding for both inpatient and outpatient accounts. Performs initial baselines as well as quarterly performance quality assurance reviews to assess coders' comprehension and further assess ongoing education . Also assists in special project audits, as assigned. Educating - Assesses the educational needs of coding staff based on individual coder audit results and overall trends . Creates presentations, develops learning material, handbook and other educational materials. Edits/Denials/Coding - Assists operational coding team with initial coding, e dits, and denials and appeals on an as needed basis. Training - Assists with training new and existing staff. Develops all training materials and coding aids for both formal training and use by coders in daily work. Identifies coders to be cross-trained and suggests areas for training improvement. Assists in the implementation and administration of effective systems, processes, and procedures. Resource - Serves as a technical resource for all involved personnel; ensures that information is accurate and current, meeting AMA, CMS, and professional coding standards. Performs miscellaneous job-related duties as assigned. Reporting - Provides reports of audit findings to coding management, individual coders and leadership as needed/requested along with providers that are contracted/employed and outlined in the client SOW . Assists with the creation of various documents and reports as requested . Immediately provides reports related to compliance risks when requested . Experience We Love: 5+ years of coding experience. 3+ years of auditing experience. Proficiency in multiple EMR's, encoders, and the Microsoft Office suite. Educated in HIPAA regulations; must maintain strict confidentiality of patient and client information. Consistently achieves quality and productivity standards. Ability to organize and complete work in a timely manner . Ability to read, write and effectively communicate in English. Ability to understand medical/surgical terminology. Above average written and verbal communication skills. Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences. This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require. Minimum Education: Associates degree or equivalent experience Required Certifications: Candidates must have and keep current at least one of the following professional certifications (CPC, CPMA or CCS Preferred): CPC (Certified Professional Coder) CCS-P (Certified Coding Specialist-Phys Based) CCS (Certified Coding Specialist) CMPA (Certified Professional Medical Auditor) RHIA (Registered Health Information Administrator) RHIT (Registered Health Information Technician)
• Work with on-site or off-site MHS GENESIS subject matter experts to resolve user and performance related issues. • Troubleshoot EHR performance systems and coordinates solutions with MHS GENESIS team. • Manage the installation, testing, monitoring, operating, and troubleshooting of client hardware and software on Windows platforms. • Install, configure, upgrade, sets up, and troubleshoots all hardware and software components, ensuring compatibility with existing systems and other system interfaces, and testing for system malfunctions. • Install, upgrades, configures, and tests off-the-shelf, locally developed, and agency provided computer software. • Meets Risk Management Framework (RMF) for DOD Information Technology (IT) Support as detailed in DoD Instruction 8510.01, Risk Management Framework (RMF) for DoD Information Technology (IT). • Ensures that all applicable DOD policies and security practices are implemented and maintained throughout the infrastructure for workstations and printers such as Security Technical Implementation Guides (STIGs) to the workstations within specified timeframes driven by Defense Information Systems Agency (DISA) and US Cyber Command. • Serves as point of contact for resolving customer questions or problems concerning Information Technology (IT) automation systems, software and/or hardware problems, password violations, and telecommunication troubles and work orders. • Manages Active Directory account creation assigning security privileges and maintaining appropriate Role-Based Access Control (RBAC) for privileged and non-privileged accounts. • Maintains awareness of current trends in information technology and performs varied research and periodical searches to identify current trends in information systems, hardware, software, and training. ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law. If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access http://www.mantech.com/careers/Pages/careers.aspx as a result of your disability. To request an accommodation please click careers@mantech.com and provide your name and contact information.
06/16/2020
Full time
• Work with on-site or off-site MHS GENESIS subject matter experts to resolve user and performance related issues. • Troubleshoot EHR performance systems and coordinates solutions with MHS GENESIS team. • Manage the installation, testing, monitoring, operating, and troubleshooting of client hardware and software on Windows platforms. • Install, configure, upgrade, sets up, and troubleshoots all hardware and software components, ensuring compatibility with existing systems and other system interfaces, and testing for system malfunctions. • Install, upgrades, configures, and tests off-the-shelf, locally developed, and agency provided computer software. • Meets Risk Management Framework (RMF) for DOD Information Technology (IT) Support as detailed in DoD Instruction 8510.01, Risk Management Framework (RMF) for DoD Information Technology (IT). • Ensures that all applicable DOD policies and security practices are implemented and maintained throughout the infrastructure for workstations and printers such as Security Technical Implementation Guides (STIGs) to the workstations within specified timeframes driven by Defense Information Systems Agency (DISA) and US Cyber Command. • Serves as point of contact for resolving customer questions or problems concerning Information Technology (IT) automation systems, software and/or hardware problems, password violations, and telecommunication troubles and work orders. • Manages Active Directory account creation assigning security privileges and maintaining appropriate Role-Based Access Control (RBAC) for privileged and non-privileged accounts. • Maintains awareness of current trends in information technology and performs varied research and periodical searches to identify current trends in information systems, hardware, software, and training. ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law. If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access http://www.mantech.com/careers/Pages/careers.aspx as a result of your disability. To request an accommodation please click careers@mantech.com and provide your name and contact information.