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Responsibilities   Greet customers and assist them either by directing to proper location or person, or by processing paperwork or payments received Organize customer requests for requests into & out of storage and facilitate communication of storage instructions to the Harbor Master, storage warehouse staff, Detailer, and A & M Marine Process customers’ documents & ensure their accuracy and completion, especially in regards to the generation of RIS (Request into storage) & ROOS (Request out of storage) instructions Handle slip, buoy and storage waitlist inquiries & requests and provide general information about rates Maintain slip, buoy & storage customer contact and boat information databases in Marina Office, Launch Office, Microsoft Office and QuickBooks Assist Administrative Manager with securing annual, seasonal & short-term slip and buoy rentals Process credit card payments, invoicing, filing, mailing & emailing associated paperwork Assist Administrative Manager with the preparation & processing of all bulk customer mailings & emailing for storage, slip and buoy customers Includes document preparation, scanning, labeling, envelope preparation & postage processing Fill in and complete job duties for the Receptionist when he/she is off from work or off for the winter season Assist rental office with reservations and during peak times check in/out customer with boat rentals Qualifications   Verbal & written communication skills Attention to detail & accuracy