Tempus Unlimited Inc.
Bedford, Massachusetts
Position Title: PCM Skills Training Department - Associate - PCM Skills Training Department Location: Bedford, MA 01730, USA• Woburn, MA 01888, USA• Hanscom AFB, MA 01731, USA• Lynn, MA 01902, USA• Lynn, MA 01904, USA• Lynn, MA 01905, USA• Woburn, MA 01801, USA• Lynn, MA 01901, USA Requisition Number: Req Job Description Tempus Unlimited, Inc. is a nonprofit organization that provides community-based services to empower children and adults with disabilities to live as independently as possible in the least restrictive environment. The agency, through its programs and services, encourages the inclusion of people with disabilities into the mainstream of society, including social, recreational, family and work activities. A community based Senior Skills Trainer for our Personal Care Attendant Program. The Skills Trainer will educate consumers on how to successfully manage their consumer-directed hands-on care. The Senior Skills Trainer will also be primarily responsible for other skills training department wide tasks and processes. • Bilingual English preferred in any languages • Full time position, 35 hours a week • Monday - Friday, 8:30 am to 4:30pm • Travel required, cover a 60 mile radius of your home address • Must have a valid driver's license • Must have reliable vehicle to travel throughout assigned service area • Mileage reimbursement • 2 day orientation in Stoughton in person Essential Job Functions Follow-up on assigned functional skills training in a timely manner as determined by contract. Assess consumers and/or surrogate ability to manage PCA services. Train consumers and/or surrogates the skills needed to manage their PCA program as outlined in the Mass Health Service Agreement and according to the Personal Care Management (PCM) Contract. Maintain confidentiality in all consumer related issues. Attend in-service, supervision and staff development meetings when requested by Supervisor or Manager. Demonstrate a working knowledge of program policies and procedures and Mass Health regulations. Demonstrate a commitment to the Independent Living philosophy of consumer control. Must report all suspected incidents of consumer sexual/physical abuse and neglect to the Disabled Person Protection Commission (DPPC). Work within company policies and in accordance with the PCM Contract in order to complete and track for receipt of required documentation within required timelines. Assigned referrals and intake documentation Service Agreements and Assessments for re-evaluations Supportive documentation for intakes and re-evaluations as needed Return all phone calls from surrogates and consumers within 72 business hours Work within policies to complete and submit internal requirements : Progress Notes Dayforce, Outlook Schedule Mileage and Expense Forms Return all required email communications within 48 business hours. Follow up with Supervisor and/or Program Assistant on requests for skills training and tracking reports: Non-billing, overbilling and ineligible consumers Provide training and ongoing support for EVV Major problems requiring skills training Consumer status updates Intake, Quarterly and Annual Reviews Perform other duties as assigned by the Skills Trainer Supervisor Qualifications Experience providing services for people with disabilities and knowledge of PCA programs is preferred. Experience or education in teaching or counseling is helpful. Knowledge of community resources and social service systems is beneficial. Excellent communication, organizational, and writing skills. Basic computer skills in Microsoft Office/Outlook and the ability to navigate databases. Specialized training provided as needed. Required Education Bachelor's Degree preferred; GED or High School Diploma required . Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job . While performing the duties of this job, the employee is regularly required to talk and/or hear . The employee is frequently required to sit, stand, walk, use hands to finger , handle or feel; and reach with hands and arms . Travel: Travel is required for this position. Must have a valid driver's license and reliable vehicle to travel within assigned service area. Other Duties: Note this job description is not designed to cover or contain a comprehensive listing of activities , duties or responsibilities that are required of the employee for this job. Duties , responsibilities and activities may change at any time with or without notice . Benefits Tempus Unlimited offers great benefits that foster a happy fulfilling human work experience. We also have an array of growth opportunities for our employees to develop your career and enhance your experience. Sign on bonus Work/Life Balance Paid time off - 25 days per year for full time staff 14 paid Holidays Tempus Wellness - Medical, Dental, Dependent Care Reimbursement, FSA and HSA Basic Life, Short Term and Long-Term Disability On-site gym (Stoughton Location) and wellness initiatives Annual Reviews with merit-based increases Employee Recognition Program Financial Wellness - 403(b) Retirement Plan with matching Continuing Education, Training and Advancement opportunities Work Authorization/Security Clearance All offers of employment made by Tempus Unlimited are contingent upon satisfactory background check results. Pre-employment background checks will be conducted on all candidates that are offered a position at the agency in compliance with program policy as well as state and federal regulations. From time to time, these checks may be conducted on current employees to ensure compliance with all state and federal regulations and contracts. EEO Statement Equal Employment Opportunity is a fundamental principle at Tempus Unlimited, Inc. where employment from recruiting through the end of employment is based upon professional capabilities and qualifications without discrimination because of race, color, religion, sex, age, sexual orientation, veteran status, national origin, disability or any other characteristic as established by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job Family: Associate Job Function: Non-Supervisor Pay Type: Hourly Travel Required: Yes PI40191cd5-
Position Title: PCM Skills Training Department - Associate - PCM Skills Training Department Location: Bedford, MA 01730, USA• Woburn, MA 01888, USA• Hanscom AFB, MA 01731, USA• Lynn, MA 01902, USA• Lynn, MA 01904, USA• Lynn, MA 01905, USA• Woburn, MA 01801, USA• Lynn, MA 01901, USA Requisition Number: Req Job Description Tempus Unlimited, Inc. is a nonprofit organization that provides community-based services to empower children and adults with disabilities to live as independently as possible in the least restrictive environment. The agency, through its programs and services, encourages the inclusion of people with disabilities into the mainstream of society, including social, recreational, family and work activities. A community based Senior Skills Trainer for our Personal Care Attendant Program. The Skills Trainer will educate consumers on how to successfully manage their consumer-directed hands-on care. The Senior Skills Trainer will also be primarily responsible for other skills training department wide tasks and processes. • Bilingual English preferred in any languages • Full time position, 35 hours a week • Monday - Friday, 8:30 am to 4:30pm • Travel required, cover a 60 mile radius of your home address • Must have a valid driver's license • Must have reliable vehicle to travel throughout assigned service area • Mileage reimbursement • 2 day orientation in Stoughton in person Essential Job Functions Follow-up on assigned functional skills training in a timely manner as determined by contract. Assess consumers and/or surrogate ability to manage PCA services. Train consumers and/or surrogates the skills needed to manage their PCA program as outlined in the Mass Health Service Agreement and according to the Personal Care Management (PCM) Contract. Maintain confidentiality in all consumer related issues. Attend in-service, supervision and staff development meetings when requested by Supervisor or Manager. Demonstrate a working knowledge of program policies and procedures and Mass Health regulations. Demonstrate a commitment to the Independent Living philosophy of consumer control. Must report all suspected incidents of consumer sexual/physical abuse and neglect to the Disabled Person Protection Commission (DPPC). Work within company policies and in accordance with the PCM Contract in order to complete and track for receipt of required documentation within required timelines. Assigned referrals and intake documentation Service Agreements and Assessments for re-evaluations Supportive documentation for intakes and re-evaluations as needed Return all phone calls from surrogates and consumers within 72 business hours Work within policies to complete and submit internal requirements : Progress Notes Dayforce, Outlook Schedule Mileage and Expense Forms Return all required email communications within 48 business hours. Follow up with Supervisor and/or Program Assistant on requests for skills training and tracking reports: Non-billing, overbilling and ineligible consumers Provide training and ongoing support for EVV Major problems requiring skills training Consumer status updates Intake, Quarterly and Annual Reviews Perform other duties as assigned by the Skills Trainer Supervisor Qualifications Experience providing services for people with disabilities and knowledge of PCA programs is preferred. Experience or education in teaching or counseling is helpful. Knowledge of community resources and social service systems is beneficial. Excellent communication, organizational, and writing skills. Basic computer skills in Microsoft Office/Outlook and the ability to navigate databases. Specialized training provided as needed. Required Education Bachelor's Degree preferred; GED or High School Diploma required . Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job . While performing the duties of this job, the employee is regularly required to talk and/or hear . The employee is frequently required to sit, stand, walk, use hands to finger , handle or feel; and reach with hands and arms . Travel: Travel is required for this position. Must have a valid driver's license and reliable vehicle to travel within assigned service area. Other Duties: Note this job description is not designed to cover or contain a comprehensive listing of activities , duties or responsibilities that are required of the employee for this job. Duties , responsibilities and activities may change at any time with or without notice . Benefits Tempus Unlimited offers great benefits that foster a happy fulfilling human work experience. We also have an array of growth opportunities for our employees to develop your career and enhance your experience. Sign on bonus Work/Life Balance Paid time off - 25 days per year for full time staff 14 paid Holidays Tempus Wellness - Medical, Dental, Dependent Care Reimbursement, FSA and HSA Basic Life, Short Term and Long-Term Disability On-site gym (Stoughton Location) and wellness initiatives Annual Reviews with merit-based increases Employee Recognition Program Financial Wellness - 403(b) Retirement Plan with matching Continuing Education, Training and Advancement opportunities Work Authorization/Security Clearance All offers of employment made by Tempus Unlimited are contingent upon satisfactory background check results. Pre-employment background checks will be conducted on all candidates that are offered a position at the agency in compliance with program policy as well as state and federal regulations. From time to time, these checks may be conducted on current employees to ensure compliance with all state and federal regulations and contracts. EEO Statement Equal Employment Opportunity is a fundamental principle at Tempus Unlimited, Inc. where employment from recruiting through the end of employment is based upon professional capabilities and qualifications without discrimination because of race, color, religion, sex, age, sexual orientation, veteran status, national origin, disability or any other characteristic as established by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job Family: Associate Job Function: Non-Supervisor Pay Type: Hourly Travel Required: Yes PI40191cd5-
UnitedHealth Group
Miami, Florida
Even if you have no prior experience, we have training classes starting soon to help you build the successful career that you want - apply today! Turn on the news on any night of the week and you're likely to hear about the changes that are sweeping through our health care system. It's dramatic. It's positive. And it's being led by companies like UnitedHealth Group. Now, you can take advantage of some of the best training and tools in the world to help serve our existing and new customers. You'll take as many as 50-70 calls per day from customers who have questions about their health benefits. As their advocate, you'll use your personality and our tools to help them through the health care benefits available to them, including helping them enroll in a new plan. This is no small opportunity. Primary Responsibilities: Respond to and resolve, on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provider Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance Assist customers in navigating myuhc.com and other UnitedHealth Group websites and encourage and reassure them to become self-sufficient *** SPANISH PROFICIENCY ASSESSMENT WILL BE REQUIRED AFTER APPLICATION *** This role is equally challenging and rewarding. You'll be called on to research complex issues pertaining to the caller's health, status and potential plan options. To do this, you'll need to navigate across multiple databases which requires fluency in computer navigation and toggling while confidently and compassionately engaging with the caller. Required Qualifications: High school diploma or GED 1+ years of customer service experience Spanish proficiency Preferred Qualifications: Prior health care experience UnitedHealth Group is a team of more than 200,000 people who are building career success through commitment, compassion and a desire to make a difference. Join us. Learn more about how you can start doing your life's best work.(sm) Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Key Words: customer service representative, customer service, CSR, UnitedHealth Group, call center, UnitedHealthcare, health care, office, phone support, training class
Even if you have no prior experience, we have training classes starting soon to help you build the successful career that you want - apply today! Turn on the news on any night of the week and you're likely to hear about the changes that are sweeping through our health care system. It's dramatic. It's positive. And it's being led by companies like UnitedHealth Group. Now, you can take advantage of some of the best training and tools in the world to help serve our existing and new customers. You'll take as many as 50-70 calls per day from customers who have questions about their health benefits. As their advocate, you'll use your personality and our tools to help them through the health care benefits available to them, including helping them enroll in a new plan. This is no small opportunity. Primary Responsibilities: Respond to and resolve, on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provider Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance Assist customers in navigating myuhc.com and other UnitedHealth Group websites and encourage and reassure them to become self-sufficient *** SPANISH PROFICIENCY ASSESSMENT WILL BE REQUIRED AFTER APPLICATION *** This role is equally challenging and rewarding. You'll be called on to research complex issues pertaining to the caller's health, status and potential plan options. To do this, you'll need to navigate across multiple databases which requires fluency in computer navigation and toggling while confidently and compassionately engaging with the caller. Required Qualifications: High school diploma or GED 1+ years of customer service experience Spanish proficiency Preferred Qualifications: Prior health care experience UnitedHealth Group is a team of more than 200,000 people who are building career success through commitment, compassion and a desire to make a difference. Join us. Learn more about how you can start doing your life's best work.(sm) Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Key Words: customer service representative, customer service, CSR, UnitedHealth Group, call center, UnitedHealthcare, health care, office, phone support, training class
