Customer Service Representative

  • FinancialRescue
  • Milpitas, CA
  • 06/20/2020
Full time Call Centre / CustomerService

Job Description

Are you looking to be a part of a fast-growing company and work in a goal-oriented but fun environment? Are you passionate about working in a company where opportunities are offered and excellent performance is recognized?

BE a CUSTOMER SERVICE REPRESENTATIVE at a debt settlement company looking to expand its operation in the Bay Area. We advocate consumer financial well-being by providing them with the highest quality and best alternatives and customized solutions for debt relief.

In just a few years, we have enrolled tens and thousands of clients to various debt relief programs and has successfully negotiated an estimated $30 million client debts. Our name is our clients’ guarantee!

We conduct ourselves and our business with the highest ethical and professional standards coupled with compliance to regulations relevant to the debt settlement industry.

The Role:

  • Primary point of contact for clients enrolled in the company’s debt settlement programs.
  • Build and maintain strong customer relationship, satisfaction, and retention.
  • Respond and address clients’ general inquiries or concerns about their program.
  • Maintain and update client’s information in the company’s Customer Relationship Management (CRM) system
  • Conduct Welcome call to all assigned new clients

Role Requirements:

  • Must have a 1-3 years customer service or related work experience
  • Highly organized with keen attention to details
  • Self-motivated, problem-solver, and customer-focused
  • Effective and persuasive communication skills, both written and verbal
  • Preferably English-Spanish bilingual

What We Offer:

  • Competitive compensation
  • 401(k) Plan with Employer match contribution
  • Group Medical Plan
  • Paid time-off and Sick leave
  • Paid holidays
  • Formal training programs
  • Career growth opportunities