End User Services - Technology Management - Senior Manager

Company Description: TECHAt Fannie Mae, futures are made. The inspiring work we do makes an affordable home a reality and a difference in the lives of Americans. Every day offers compelling opportunities to modernize the nation's housing finance system while being part of an inclusive team using new, emerging technologies. Here, you will help lead our industry forward, enhance your technical expertise, and make your career. EARLY CAREERAt Fannie Mae, futures are made. The inspiring work we do makes an affordable home a reality and a difference in the lives of Americans. Every day offers compelling opportunities to work with exceptional people and help make an impact on the future of the housing industry. Join us and be part of an inclusive, supportive team thriving in an energizing, collaborative environment. Here, you will help lead our industry forward and make your career. Job Description: As a valued leader on our team, you will manage the work of a team who provide overall direction with technology products and processes; assessing enterprise functional needs and implementing technology solutions to support; defining strategic outlook; planning, directing, or coordinating operational activities of the unit with the help of subordinate executives and staff managers. Collaborates with department leadership to develop the strategic plan for the function or related business process.THE IMPACT YOU WILL MAKEThe End User Services - Technology Management - Senior Manager role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:* Manage team member workloads as they determine the functional technology needs impacting the success of products or initiatives* Coordinate the development, formulation, and implementation of new technology across multiple projects, programs, or products* Manage and coordinates resources to support projects and new initiatives.* Implement best practices and guidelines for existing or new technologies. Qualifications: THE EXPERIENCE YOU BRING TO THE TEAMMinimum Required Experiences* 6 yearsDesired Experiences* Bachelor degree or equivalentSkills* The group of skills related to Communication including communicating in writing or verbally, copywriting, planning and distributing communication, etc.* Working with people with different functional expertise respectfully and cooperatively to work toward a common goal* The group of skills related to Relationship Management including managing and engaging stakeholders, customers, and vendors, building relationship networks, contracting, etc.* Ability to frame ideas as systems and analyzing the inputs, outputs, and process* Skilled in presenting information and/or ideas to an audience in a way that is engaging and easy to understand* The group of skills related to Operational Excellence including improving and overseeing operations* Collective capabilities for leadership, including leading teams, giving feedback, facilitating meetings, and coaching and mentoring* Experience in the process of analyzing data to identify trends or relationships to inform conclusions about the data* The group of skills related to Influencing including negotiating, persuading others, facilitating meetings, and resolving conflict* Skilled in cloud technologies and cloud computing* Experience forecasting, predicting, and monitoring financials with a focus on ratios, equities, and debts* Adept at managing project plans, resources, and people to ensure successful project completion* The group of skills related to Product Development including designing products, developing product roadmaps, translating design requirements, prototyping, etc.* Skilled in documentation and database reporting for the purposes of analysis, data discovery, and decision-making with the use of relevant software such as Crystal Reports, Excel, or SSRS* Skilled in creating visual concepts, creating content, and editing content by hand or with the help with computer software to communicate ideas* Skilled in supporting, controlling, monitoring, and management of large, complex, and sometimes geographically-dispersed IT infrastructure and applications in order to optimize IT service delivery* Expertise in service management concepts for networks and related standards such as ITIL practices or SDLC* Determining causes of operating errors and taking corrective action* The group of skills related to Risk Assessment and Management including evaluating and designing controls, conducting impact assessments, identifying control gaps, remediating risk, etc.* Skilled in the graphical representation of information in the form of a charts, diagrams, pictures, and dashboards with programs and tools such as Excel, Tableau, or Power BI* The group of skills related to Governance and Compliance including creating policies, evaluating compliance, conducting internal investigations, developing data governance, etc.* The group of skills related to Programming including coding, debugging, and using relevant programming languages* Experience gathering accurate information to explain concepts and answer critical questions* Experience helping an organization to plan and manage change in effort to meet strategic objectivesTools* Skilled in AWS Developer tools such as CodeBuild, CodeDeploy, CodeStar, or CodePipeline* Experience using scheduling software to book events* Skilled in Visio* Skilled in Amazon Web Services (AWS) offerings, development, and networking platforms* Experience using SharePoint* Skilled in Excel* Skilled in Python object-oriented programming* Skilled in Active Directory* Skilled in ServiceNow to manage digital workflows* Skilled in Tableau* Skilled in Microsoft Teams* Skilled in AWS Management and Governance suite of products such as CloudTrail, CloudWatch, or Systems Manager* Experience using Salesforce CRM* Experience using JIRAAdditional Information: The future is what you make it to be. Discover compelling opportunities at Fanniemae.com/careers.REF9613OFannie Mae is an Equal Opportunity Employer, which means we are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, religion, national origin, gender, gender identity, sexual orientation, personal appearance, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation in the application process, email us at .