Job Description
Company Summary
Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Target Openings
1
Job Description Summary
This position is responsible for investigating, evaluating and negotiating 1st and 3rd party Boat & Yacht claims, including both personal and business insurance claims. The claim types will be basic to high complexity/severity Boat Yacht claims. This position provides assistance to all lines of business and departments, i.e., Property, Inland Marine, Public Sector, etc., with evaluating physical damage as needed, including Catastrophe response. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration.
This position may be based 100% remotely or in our Hartford, CT office.
Primary Job Duties & Responsibilities
Delivers consistent service quality throughout the claim life cycle, including but not limited to prompt contact, explaining the process, setting expectations, on-going effective communication, and follow-through and meeting commitments to achieve optimal outcome on every file.
Reviews physical damage documents for appropriateness.
Determining cause of loss by thoroughly inspecting the information provided, requests more if needed, to determine if damages are consistent with the reported cause of loss.
Negotiates with repair facilities on revisions to physical damage documents.
Prepares and documents accurate vehicle / equipment damage appraisals, Actual Cash and Replacement values according to applicable regulatory and corporate guidelines.
Electronically audits boat estimates utilizing technical expertise and information gathered to accurately determine physical damage claim value using company recognized resources, estimating and evaluation software.
Partners with the assigned Claim Professional throughout the life of the claim. Partners from initial investigation through final recovery to ensure appropriate claim resolution and pursuit of alternative recovery sources (e.g. Subrogation, SIU, etc.).
Effectively manages work assignments and track financial changes.
Identifies needed resources and experts including scientists, engineers, manufacturers and other technical resources to provide information that will contribute to the determination of the value in the absence of any formal pricing guidelines for this unique equipment. Utilizes these resources where necessary to confirm or refute information provided in the investigation.
Assists Boat, Yacht, Auto and Property claim professionals including Inland Marine, Construction, and public sector and associated business insurance professionals in verifying physical damage estimates submitted are consistent with determined coverage. This consists of reviewing policies, policy amendments and underwriting terms specific to Boat/Yacht as identified within the business policy and claim needs.
Participates in catastrophe response and act as boat/yacht CAT site manager as needed.
In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated.
Minimum Qualifications
High School Diploma or GED required.
Minimum of 1 year related marine industry experience required.
Job Specific Technical Skills & Competencies
Strong technical background including extensive knowledge of boat/yacht, boat/yacht repair and repair techniques, including thorough understanding of boat/yacht terminology and construction.
Thorough knowledge of claims appraisal systems and overall claim operations.
Demonstrated ownership attitude and customer centric response to all assigned tasks.
Commitment to continuous education, i.e. marine seminars, Society of Accredited Marine Surveyors (SAMS) meetings.
Competency Levels:
Analytical Thinking - Intermediate
Judgment/Decision Making -Intermediate
Communication - Intermediate
Negotiation - Intermediate
Insurance Contract Knowledge - Basic
Principles of Investigation -Intermediate
Value Determination -Intermediate
Settlement Techniques -Intermediate
Boat/Yacht Technical - Intermediate
Environmental / Work Schedules / Other
Travel Requirements: Travel Occasionally
Employment Practices
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit
Experience : 0