Job Description
Overview:
Guidehouse is a leading global provider of consulting services to the public and commercial markets with broad capabilities in management, technology, and risk consulting. We help clients address their toughest challenges and navigate significant regulatory pressures with a focus on transformational change, business resiliency, and technology-driven innovation. Across a range of advisory, consulting, outsourcing, and digital services, we create scalable, innovative solutions that prepare our clients for future growth and success. The company has more than 10,000 professionals in over 50 locations globally. Guidehouse is a Veritas Capital portfolio company, led by seasoned professionals with proven and diverse expertise in traditional and emerging technologies, markets, and agenda-setting issues driving national and global economies. For more information, please visit: .
Responsibilities:
Guidehouse is a leading global provider of consulting services to the public and commercial markets with broad capabilities in management, technology, and risk consulting. We help clients address their toughest challenges and navigate significant regulatory pressures with a focus on transformational change, business resiliency, and technology-driven innovation. Across a range of advisory, consulting, outsourcing, and digital services, we create scalable, innovative solutions that prepare our clients for future growth and success. The company has more than 10,000 professionals in over 50 locations globally. Guidehouse is a Veritas Capital portfolio company, led by seasoned professionals with proven and diverse expertise in traditional and emerging technologies, markets, and agenda-setting issues driving national and global economies. For more information, please visit: .
Position Summary
The Support Representative is responsible for supporting the Gardena Self-Pay Call Center in all of the current and future Healthcare, Energy and Financial engagements. This position will also perform duties as assigned.
Essential Job Functions
Printing / Mailing Patient Correspondence
Special Projects
Bilingual Support
Phone Support
ATB Review
E-Faxing
Credit Transfers
Duties and Responsibilities
Bilingual Support, assisting our Spanish speaking patients with account balance review, processing payments, and answering basic account questions.
Phone support for the Dominion Energy and Prudential Life Insurance engagements
Update patient demographic and insurance information.
Retrieve and complete all designated requests via Metrix
Printing and Mailing patient correspondence daily. All print jobs are routed to an office printer, the print jobs will be picked up and mailed by the Project Supervisor.
Review and work ATB on a weekly basis by identifying aged AR, stuck statement accounts and is required to report any trends/issues.
Generate and review small balance report on a weekly basis, depending on the project, the report will need to be sent to the client or to the cash posting Supervisor.
Process payment plans by following client guidelines
Charity Flag Report
Process Patient Refunds as needed
Communicate to Guidehouse management areas of concern or areas of improvement.
Perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure.
Qualifications:
High School Diploma or equivalent.
Bilingual English and Spanish required.
PC skills in a Windows environment are required. Knowledge and utilization of desktop applications to include Word and Excel is helpful.
Ability to initiate and follow through on projects and work independently.
Excellent written and verbal communication skills.
Additional Requirements:
The successful candidate must not be subject to employment restrictions from a former employer (such as a non-compete) that would prevent the candidate from performing the job responsibilities as described.
Disclaimer:
About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at (phone number removed) or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
Rewards and Benefits
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Parental Leave and Adoption Assistance
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
Position may be eligible for a discretionary variable incentive
Guidehouse is a leading global provider of consulting services to the public and commercial markets with broad capabilities in management, technology, and risk consulting. We help clients address their toughest challenges and navigate significant regulatory pressures with a focus on transformational change, business resiliency, and technology-driven innovation. Across a range of advisory, consulting, outsourcing, and digital services, we create scalable, innovative solutions that prepare our clients for future growth and success. The company has more than 10,000 professionals in over 50 locations globally. Guidehouse is a Veritas Capital portfolio company, led by seasoned professionals with proven and diverse expertise in traditional and emerging technologies, markets, and agenda-setting issues driving national and global economies. For more information, please visit: .
Responsibilities:
Guidehouse is a leading global provider of consulting services to the public and commercial markets with broad capabilities in management, technology, and risk consulting. We help clients address their toughest challenges and navigate significant regulatory pressures with a focus on transformational change, business resiliency, and technology-driven innovation. Across a range of advisory, consulting, outsourcing, and digital services, we create scalable, innovative solutions that prepare our clients for future growth and success. The company has more than 10,000 professionals in over 50 locations globally. Guidehouse is a Veritas Capital portfolio company, led by seasoned professionals with proven and diverse expertise in traditional and emerging technologies, markets, and agenda-setting issues driving national and global economies. For more information, please visit: .
Position Summary
The Support Representative is responsible for supporting the Gardena Self-Pay Call Center in all of the current and future Healthcare, Energy and Financial engagements. This position will also perform duties as assigned.
Essential Job Functions
Printing / Mailing Patient Correspondence
Special Projects
Bilingual Support
Phone Support
ATB Review
E-Faxing
Credit Transfers
Duties and Responsibilities
Bilingual Support, assisting our Spanish speaking patients with account balance review, processing payments, and answering basic account questions.
Phone support for the Dominion Energy and Prudential Life Insurance engagements
Update patient demographic and insurance information.
Retrieve and complete all designated requests via Metrix
Printing and Mailing patient correspondence daily. All print jobs are routed to an office printer, the print jobs will be picked up and mailed by the Project Supervisor.
Review and work ATB on a weekly basis by identifying aged AR, stuck statement accounts and is required to report any trends/issues.
Generate and review small balance report on a weekly basis, depending on the project, the report will need to be sent to the client or to the cash posting Supervisor.
Process payment plans by following client guidelines
Charity Flag Report
Process Patient Refunds as needed
Communicate to Guidehouse management areas of concern or areas of improvement.
Perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure.
Qualifications:
High School Diploma or equivalent.
Bilingual English and Spanish required.
PC skills in a Windows environment are required. Knowledge and utilization of desktop applications to include Word and Excel is helpful.
Ability to initiate and follow through on projects and work independently.
Excellent written and verbal communication skills.
Additional Requirements:
The successful candidate must not be subject to employment restrictions from a former employer (such as a non-compete) that would prevent the candidate from performing the job responsibilities as described.
Disclaimer:
About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at (phone number removed) or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
Rewards and Benefits
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Parental Leave and Adoption Assistance
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
Position may be eligible for a discretionary variable incentive
About Guidehouse