Job Family: Admitting Representative Travel Required: None Clearance Required: None What You Will Do: The Communications Operator is responsible for managing all inbound and outbound calls received by the main switchboard/Private Branch Exchange. Handles basic questions about the business, including hours of operation, directions, and contacts. Coordinates emergency codes and disaster control procedures. Monitors and updates patient status changes within electronic medical record. Assists with the registrations of patients as needed. Must be able to use overhead paging system to communicate information and locate hospital personnel. Monitors the temperature, humidity, and pressure of various hospital equipment. Serves as a mentor to new associates and assists in new employee orientation. Critical thinking, sound judgment, and strong problem-solving skills. Ability to function independently and manage own time and work tasks. Team oriented, open-minded, flexible, and willing to learn. Performs other duties as assigned. Excellent communication and outstanding customer service and listening skills This position will alternate shifts between 2:00 PM-10:30 PM and/or 10:00 PM-6:30 AM. Employees are required to work alternating weekends and holidays as part of the regular schedule. The assigned schedule will be established in advance and will include the applicable shifts, alternating weekend rotation, and holiday coverage requirements. What You Will Need: High School graduate or equivalent (GED) 1 year of experience in Customer Service, Call Center, and/or Healthcare What Would Be Nice To Have: Bilingual in Spanish The annual salary range for this position is $38,000.00-$63,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs. What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Position may be eligible for a discretionary variable incentive bonus Parental Leave 401(k) Retirement Plan Basic Life & Supplemental Life Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Tuition Reimbursement, Personal Development & Learning Opportunities Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach Emergency Back-Up Childcare Program About Guidehouse Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains or . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
11/10/2026
Full time
Job Family: Admitting Representative Travel Required: None Clearance Required: None What You Will Do: The Communications Operator is responsible for managing all inbound and outbound calls received by the main switchboard/Private Branch Exchange. Handles basic questions about the business, including hours of operation, directions, and contacts. Coordinates emergency codes and disaster control procedures. Monitors and updates patient status changes within electronic medical record. Assists with the registrations of patients as needed. Must be able to use overhead paging system to communicate information and locate hospital personnel. Monitors the temperature, humidity, and pressure of various hospital equipment. Serves as a mentor to new associates and assists in new employee orientation. Critical thinking, sound judgment, and strong problem-solving skills. Ability to function independently and manage own time and work tasks. Team oriented, open-minded, flexible, and willing to learn. Performs other duties as assigned. Excellent communication and outstanding customer service and listening skills This position will alternate shifts between 2:00 PM-10:30 PM and/or 10:00 PM-6:30 AM. Employees are required to work alternating weekends and holidays as part of the regular schedule. The assigned schedule will be established in advance and will include the applicable shifts, alternating weekend rotation, and holiday coverage requirements. What You Will Need: High School graduate or equivalent (GED) 1 year of experience in Customer Service, Call Center, and/or Healthcare What Would Be Nice To Have: Bilingual in Spanish The annual salary range for this position is $38,000.00-$63,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs. What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Position may be eligible for a discretionary variable incentive bonus Parental Leave 401(k) Retirement Plan Basic Life & Supplemental Life Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Tuition Reimbursement, Personal Development & Learning Opportunities Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach Emergency Back-Up Childcare Program About Guidehouse Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains or . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
Job Family: Admitting Representative Travel Required: None Clearance Required: None Schedule: Monday-Friday 8AM-5PM Location: UAB Hospital What You Will Do: Determines patient responsibility and eligibility through Insurance, Federal, State, and/or County government benefits. Reviews accounts for proper plan codes, financial class, and patient type. Contacts appropriate agencies to verify assumptions of liability. Negotiates flat rates on accounts where the patient has no linkage to government programs. Does bedside with patients and informs them of financial responsibility prior to discharge. Sets up payment plans with patients prior to discharge and documents payment arrangements in patient accounting systems. Provides patient with mailing envelops and payment dates before discharge. Collects monies from patients when there is an estimated patient liability due on the account. Monitors Medicare days and co-insurance days on in-house patients. Reviews all in-house Medicare accounts on the 1st and 15th of each month. Updates account with Eligibility info in detail. Represents the patient(s) at Medicaid or SSI fair hearings/appeals. Interfaces with facility Social Services and Case Management Departments regarding inpatient admissions and discharges. Documents all payer and patient financial information in the hospital computer system. Responsible for the retrieval of Inpatient Census patient information within the facility to follow up on In House patients no insured or under insured. Obtains complete and accurate patient information including possible insurance(s), and financial information by communicating with patients, family members, and physicians regarding their stay. Communicates daily with co-workers, hospital and management in regard to account progress and/or other issues. Utilizes organization and prioritization skills in their daily tasks. Utilizes time management skills to ensure completion of daily processes. Must maintain open and positive professional communication orally and written at all times. Should not at any time indicate or suggest to the patient that they will be relieved of the debt by the way of a write-off to charity care until the determination has been made. Assist all walk-in patients with liquidation options on accounts. Performs all related job duties as assigned. What You Will Need: High School Diploma or GED or 3+ years of relevant experience in lieu of education 1-3 years prior relevant experience in financial counseling, social services, or healthcare related customer service PC skills in a Windows environment are required. Knowledge of Word and Excel are helpful. Ability to initiate and follow through on projects and work independently. Excellent written and verbal communication skills. Working knowledge/experience of Federal, State and County eligibility programs. Excellent interpersonal skills. Must be able to type 35-45 words per minute. Computer, fax, telephone etiquette a must What Would Be Nice To Have: Experience: Medical terminology, data entry, prior admitting, entitlement, business office or physician office experience preferred. Bilingual (English/Spanish) preferred. Healthcare background preferred. Knowledge of MS4 helpful. What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Position may be eligible for a discretionary variable incentive bonus Parental Leave 401(k) Retirement Plan Basic Life & Supplemental Life Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Tuition Reimbursement, Personal Development & Learning Opportunities Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach Emergency Back-Up Childcare Program About Guidehouse Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains or . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
11/10/2026
Full time
Job Family: Admitting Representative Travel Required: None Clearance Required: None Schedule: Monday-Friday 8AM-5PM Location: UAB Hospital What You Will Do: Determines patient responsibility and eligibility through Insurance, Federal, State, and/or County government benefits. Reviews accounts for proper plan codes, financial class, and patient type. Contacts appropriate agencies to verify assumptions of liability. Negotiates flat rates on accounts where the patient has no linkage to government programs. Does bedside with patients and informs them of financial responsibility prior to discharge. Sets up payment plans with patients prior to discharge and documents payment arrangements in patient accounting systems. Provides patient with mailing envelops and payment dates before discharge. Collects monies from patients when there is an estimated patient liability due on the account. Monitors Medicare days and co-insurance days on in-house patients. Reviews all in-house Medicare accounts on the 1st and 15th of each month. Updates account with Eligibility info in detail. Represents the patient(s) at Medicaid or SSI fair hearings/appeals. Interfaces with facility Social Services and Case Management Departments regarding inpatient admissions and discharges. Documents all payer and patient financial information in the hospital computer system. Responsible for the retrieval of Inpatient Census patient information within the facility to follow up on In House patients no insured or under insured. Obtains complete and accurate patient information including possible insurance(s), and financial information by communicating with patients, family members, and physicians regarding their stay. Communicates daily with co-workers, hospital and management in regard to account progress and/or other issues. Utilizes organization and prioritization skills in their daily tasks. Utilizes time management skills to ensure completion of daily processes. Must maintain open and positive professional communication orally and written at all times. Should not at any time indicate or suggest to the patient that they will be relieved of the debt by the way of a write-off to charity care until the determination has been made. Assist all walk-in patients with liquidation options on accounts. Performs all related job duties as assigned. What You Will Need: High School Diploma or GED or 3+ years of relevant experience in lieu of education 1-3 years prior relevant experience in financial counseling, social services, or healthcare related customer service PC skills in a Windows environment are required. Knowledge of Word and Excel are helpful. Ability to initiate and follow through on projects and work independently. Excellent written and verbal communication skills. Working knowledge/experience of Federal, State and County eligibility programs. Excellent interpersonal skills. Must be able to type 35-45 words per minute. Computer, fax, telephone etiquette a must What Would Be Nice To Have: Experience: Medical terminology, data entry, prior admitting, entitlement, business office or physician office experience preferred. Bilingual (English/Spanish) preferred. Healthcare background preferred. Knowledge of MS4 helpful. What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Position may be eligible for a discretionary variable incentive bonus Parental Leave 401(k) Retirement Plan Basic Life & Supplemental Life Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Tuition Reimbursement, Personal Development & Learning Opportunities Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach Emergency Back-Up Childcare Program About Guidehouse Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains or . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
Job Family: Admitting Representative Travel Required: None Clearance Required: None What You Will Do: The Admissions Coordinator is responsible for managing inpatient and outpatient admissions. Registers incoming patients, enters information on admitting forms, explains hospital regulations, and may assign patients to rooms based on the nature of the illness and the type of accommodations available. May prepare identification bracelets and assist in insurance matters. Serves as a liaison between patients, their families, visitors, and the hospital (administration, management, hospital staff, medical staff, etc.) Type: Part Time - Days, Evenings, Nights Schedule: Various schedules that may include 4hr, 8hr, or 12hr shifts - may include working weekends Location: UAB St. Vincent's Chilton - Clanton, AL Please Note: Schedules are subject to change based on hospital census and business needs. Responsibilities and Duties: Responsible for obtaining complete and accurate demographic and financial information from a variety of sources, including patient interviews physician offices and in-house departments. Obtains required signatures on legal consents and insurance forms. Performs required pre-certification, credit referral or deposit collection. Enters data in computer and thoroughly documents any incomplete admissions/registrations in manner prescribed. Obtains pre-certification, referral or authorization number and updates patient's file. Notifies patients, family members, physicians and/or supervisors of insurance coverage issues, notifies patients of co-payments, deductibles or deposits needed, documenting all information in computer system. Reviews Physician's orders for completion and ensures all required information is listed. Completes Medicare Compliance and obtains ABN if necessary. Knowledge of all Federal, State and Local Laws pertaining to insurance rules and regulations. Utilizes multiple computer systems. Maintains positive customer service at all times, referring unresolved issues to appropriate supervisor. Answers telephone calls. Follows pre-established script and provide assistance to callers. Completes all shift duties in a timely and accurate manner. Complies with all safety regulations, policies and procedures as defined by client. What You Will Need: High School Diploma or equivalent required. 0-2 years of prior relevant experience. What Would Be Nice to Have: Strong customer service abilities. Familiarity with medical terminology. Experience with EPIC. Experience with Patient Registration. Experience verifying medical insurances. What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Position may be eligible for a discretionary variable incentive bonus Parental Leave 401(k) Retirement Plan Basic Life & Supplemental Life Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Tuition Reimbursement, Personal Development & Learning Opportunities Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach Emergency Back-Up Childcare Program About Guidehouse Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains or . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
11/01/2026
Full time
Job Family: Admitting Representative Travel Required: None Clearance Required: None What You Will Do: The Admissions Coordinator is responsible for managing inpatient and outpatient admissions. Registers incoming patients, enters information on admitting forms, explains hospital regulations, and may assign patients to rooms based on the nature of the illness and the type of accommodations available. May prepare identification bracelets and assist in insurance matters. Serves as a liaison between patients, their families, visitors, and the hospital (administration, management, hospital staff, medical staff, etc.) Type: Part Time - Days, Evenings, Nights Schedule: Various schedules that may include 4hr, 8hr, or 12hr shifts - may include working weekends Location: UAB St. Vincent's Chilton - Clanton, AL Please Note: Schedules are subject to change based on hospital census and business needs. Responsibilities and Duties: Responsible for obtaining complete and accurate demographic and financial information from a variety of sources, including patient interviews physician offices and in-house departments. Obtains required signatures on legal consents and insurance forms. Performs required pre-certification, credit referral or deposit collection. Enters data in computer and thoroughly documents any incomplete admissions/registrations in manner prescribed. Obtains pre-certification, referral or authorization number and updates patient's file. Notifies patients, family members, physicians and/or supervisors of insurance coverage issues, notifies patients of co-payments, deductibles or deposits needed, documenting all information in computer system. Reviews Physician's orders for completion and ensures all required information is listed. Completes Medicare Compliance and obtains ABN if necessary. Knowledge of all Federal, State and Local Laws pertaining to insurance rules and regulations. Utilizes multiple computer systems. Maintains positive customer service at all times, referring unresolved issues to appropriate supervisor. Answers telephone calls. Follows pre-established script and provide assistance to callers. Completes all shift duties in a timely and accurate manner. Complies with all safety regulations, policies and procedures as defined by client. What You Will Need: High School Diploma or equivalent required. 0-2 years of prior relevant experience. What Would Be Nice to Have: Strong customer service abilities. Familiarity with medical terminology. Experience with EPIC. Experience with Patient Registration. Experience verifying medical insurances. What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Position may be eligible for a discretionary variable incentive bonus Parental Leave 401(k) Retirement Plan Basic Life & Supplemental Life Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Tuition Reimbursement, Personal Development & Learning Opportunities Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach Emergency Back-Up Childcare Program About Guidehouse Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains or . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
