Escrow Officer, Texas

About the team Escrow Officers are critical to our desire to form a highly customer-centric title and settlement company. At Zillow, it is our plan to change how closing and settlement services are performed. We will improve the customer experience by reducing customer effort, making information transparent and improving speed.

About the role

An ideal candidate has experience in the title and settlement industry specifically focused on closing purchase residential transactions in a high volume environment. They will be very time conscious and able to track multiple deliverables for several files simultaneously. They will work concurrently with multiple external parties (agents, lenders) as well as internal teams to move a file to 'Clear to Close' status to delight homebuyers and sellers.

Responsibilities include but are not limited to:

• Act as liaison between all parties within the home buying/selling ecosystem
• Communicate and keep all parties fully apprised of closing status
• Comply with all regulatory requirements
• Promote a 'first time right' mentality to eliminate errors and rework
• Drive closing performance, meet closings dates, provide a great customer experience
• Perform final quality review of CD/settlement statements and other closing documents
• Collaborate with the title department to resolve title issues
• Address inquiries from buyers, sellers, and lenders in a timely manner
• Confirm closing dates, locations and schedule signings
• Balance and disburse funds accurately and timely
• Coordinate with internal banking and accounting teams in the maintenance of escrow accounts and records
• Assist with workflow design and optimization activities. Help design closing systems
• Guide training team to build training material, job aids and P&Ps to replicate knowledge and standardize processes

This role has been categorized as a Remote position. "Remote" employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.

Who you are

You enjoy working in a high energy, fast paced environment. You love serving others. You have excellent communication skills with an ability to juggle multiple priorities. Answering the phone is never an interruption, rather, it is an opportunity to show off your skills. You carry yourself professionally and represent Zillow Offers and Zillow Group both internally and externally.

Qualifications: ​

• 3+ years' expert experience preferred performing closing transactions
• Highly knowledgeable regarding standard closing concepts, practices, and procedures of the real estate settlement industry
• Complete knowledge and ability to handle residential purchase transactions from receipt of contract and earnest money through funding and disbursement
• Solid understanding of various title policy forms and typical endorsements
• Ability to professionally manage challenging customers, to diffuse conflict situations and resolve closing issues quickly
• Demonstrates ability to calculate discounts, prorations, and commission splits accurately
• Exemplary organizational skills
• Ability to manage high volume transactions in a paperless environment
• Intermediate to advanced experience working within closing software systems and Microsoft Office Applications
• Experience with ResWare a plus or hands on experience with RamQuest, SoftPro or other task based software

In additional to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location.

Get to know us

Zillow Group, the largest portfolio of real estate brands on mobile and the web, is building a safe, on-demand real estate experience. Whether selling, buying, renting or financing, customers can turn to Zillow's businesses to find and get into their next home with speed, certainty and ease.

We are on a mission to help people unlock their next chapter and are building transformational tools and services that create an on-demand real estate transaction experience. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help them finish it - and no matter what job you're in, you will play a critical role in making this vision a reality.

At Zillow Group, we're powered by our inclusive work culture, where everyone has the support and resources to do the best work of their careers. Our efforts to streamline the real estate transaction is supported by our passion to empower people and enrich lives around everything home, a deep-rooted culture of innovation, a fundamental commitment to Equity and Belonging, and world-class benefits . But, don't just take our word for it. Read our reviews on Glassdoor and recent recognition from multiple organizations, including: Human Rights Campaign (HRC) Corporate Equity Index, Fortune Best Workplaces for Technology, Fortune Best Workplaces for Millennials, Fortune Best Workplaces for Parents, Fatherly's Best Workplaces for New Dads, JUST Capital 100 Company, and the Bloomberg Gender Equality Index constituent.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

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