Job Description
Ethos Veterinary Health
Client Care Representative- Full Time
Client Service - Grayslake, IL - Full Time
Full time - 36 hours a week
Must be available to work days, nights, weekends and holidays
Client Care Representative
Responsibilities:
Promote company vision, mission and core values. Plays a positive and active role in fostering team relationships, leads by example and communicates effectively. Must be flexible, cooperative, dependable, responsible, and have good time-management skills.
This position requires you to be self-motivated and be able to differentiate between major and minor issues as they relate to clients and patients. Candidate must be flexible to work nights, weekends and holidays.
Key Functions:
greeting and welcoming clients
answering the phones
screening and directing calls to other staff members
providing basic information to callers
appointment scheduling
filing, faxing, scanning, and emailing documentation
computer data entry and basic invoicing
handling of payment transactions
keeping the reception area tidy and well maintained
Qualifications:
work well under pressure and during high levels of stress
must possess strong customer service skills in person and on the phone
excellent communication skills
strong computer skills; including but not limited to Word, Excel and Power Point
ability to show compassion and empathy in appropriate situations
attention to detail and follow through is a must
self-motivated and able to work well in a team setting
able to handle multiple tasks at a time
able to handle multiple phone lines at a time
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need
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