Job Description
Company Summary
Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Target Openings
1
Job Description Summary
Reporting to the VP of Business Process Effectiveness Underwriting, Responsible for leading business process standardization, optimization, and practice of continuous improvement for Middle Market, National Property, and Business Insurance Field Underwriting in support of short and long-term business strategies. This role would own all business and technology processes as they relate to Middle Market, National Property, and Business Insurance Field Underwriting; managing and directing process improvements to strengthen operational efficiency and effectiveness. The role is accountable for enabling growth and profitability targets through optimization efforts. Other responsibilities includes identification of strategic investments, continuous improvement monitoring, and benefit realization tracking.
Primary Job Duties & Responsibilities
Strategic Leadership:
Strategic thinker with an innate ability to balance thought leadership with strong execution orientation.
Provide expert level individual technical consulting, generate new ideas, influence senior management of their value, and assist in their implementation to achieve recommended benefits.
Lead Process Optimization & Managing Partner Relationships:
Enable business model transformation; responsible for defining the interim and future state process
Drive and participate in long and short-term business strategies
Align with functional partners to develop and implement service strategies, policies and best practices to ensure appropriate customer and agent /broker experience (e.g., broker consolidation work, premium audit expectation types)
Lead migration of work to the ideal organization model
Partner with Business Unit leadership to identify business resources to support the optimization initiatives
Collaborates with the Strategic Planning & Execution process reengineering team to drive the discovery, planning, identification of solutions and objectives for the targeted business units and specialty practices
Partner with business subject matter experts to optimize processes
Lead optimization impact assessment; working with the team in identify problems, gather data and complete data analysis to determine the magnitude of the issue.
Partner with UW Effectiveness business support team to define process/procedures updates, communication and training needs
Drive the implementation of optimized processes and monitor change adoption/ decisions/activities
Assists the line of business to escalate and resolve project blockers
Coach team members on areas of development to increase their knowledge and work performance.
Strategic Investments/Benefit Realization:
Lead the roadmap development, prioritization and governance. In partnership with Strategic Planning & Execution, drive initiation, planning, approval process and execution of new or existing projects and initiatives.
Align investments/enhancements to process effectiveness for Middle Market and National Property owned systems
Partner with leaders to manage and direct the effective implementation of new technologies, utilization of existing systems and benefit realization across multiple years.
Partnering across the organization and enterprise to ensure strategic initiatives are embraced and executed appropriately and fully support the strategic vision.
Track and monitor field execution for the line or industry; works with field leadership to establish and adjust execution strategies on an ongoing basis
Evaluate the investment outcomes to ensure they deliver on the expected benefits and make recommendations to the multi-year plan
Continuous Improvements and Knowledge Management:
Monitor and manage continuous improvement and adjust workflow documentation to ensure we standardize, simplify and streamline
Leverage feedback loops to understand identify/resolve issues/problems and meet with leaders to share and resolve
Leverage data and analytics in support of organizational performance and continuous improvement
Ensure the Practices/Segments are capturing, developing, sharing and effectively using organizational knowledge in partnership with BI UW, training and communications. Ensure information is easily accessible (e.g., portal/sharepoint site management)
Coaches and mentors business areas in process optimization and design methodologies and tools.
Management/People Leadership:
Provide direction and guidance to all program staff for assigned units and programs.
Coach team members on areas of development to increase their knowledge and work performance.
Minimum Qualifications
7 years of experience in business process or Commercial Lines required.
1 year of people leadership experience required.
Education, Work Experience, & Knowledge
Demonstrated ability to set broad strategic direction for a large or complex portion of the business.
Proven ability to lead enterprise level change and operate strategically in a complex, matrix organization structure.
Comprehensive knowledge and mastery of business line strategy including underwriting, pricing, operations, finance and product development.
Project management experience preferred.
Understanding of Business Insurance processes and systems preferred.
Licensing or Certificates
Certification as a Green Belt Process Engineer or equivalent certification.
Job Specific Technical Skills & Competencies
Leadership:
Influences without authority (leading from the middle
Consistently sets clear strategic direction by defining goals and priorities.
Makes sound business decisions.
Develops a high degree of trust through demonstrated personal integrity, ethics and a commitment to doing the right thing.
Energizes others to commit to achieving the highest standards.
Establishes and maintains an environment that encourages everyone to act in the best interest of the company.
Management & Teamwork:
Establishes strong coalitions and networks both within and outside of the Division/Company.
Works effectively with all levels and can easily build new relationships.
Takes responsibility for decisions and actions.
Manages own work and directs the work of others.
Understands the business and responds to all related issues, concerns and problems.
Knows how to get things done.
Takes intelligent risks
Systems Thinking
Communication:
Strong communications/ presentation skills, verbal and written
Financial:
Understands the business objectives and can act in a decisive manner to achieve financial results.
Understands products, financials, objectives and service requirements of specialty practice.
Customer Focus:
Identifies customer needs and takes appropriate action to meet those needs.
Additional Information
The salary range in Colorado for this position is $125,900 to $188,900.
To learn more about our comprehensive benefit programs please visit.
All employees are eligible for performance-based cash awards, either through Travelers annual bonus program or through the Reward and Recognition (R&R) program.
Employment Practices
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
Experience : 0