Job Description
Vista Veterinary Specialists is looking for Full Time LEAD Client Service Representative to join our busy Emergency and Specialty Hospital
About Vista: Our mission is to serve pets and people by continually pushing to improve our medicine, our service, our communication, and ourselves. We can accomplish this by working as a team, supporting our referring veterinarians, caring about every patient, learning from others, embracing change, and using intelligent and fair business practices.
Vista is known for our great nursing staff, fabulous doctors and management team, thoughtful benefits and perks, and upbeat morale…all while doing what we all love to do! Vista celebrates core values such as respect, kindness, trust, appreciation, compassion, and dedication.
About the Role: The Lead Client Care Representative assists the Client Care Supervisor with implementing and maintaining the highest level of service to clients and referring veterinary practices and with the supervision of the client care staff.
This position is non-exempt.
Responsibilities:
Assists the Client Care Supervisor in promoting and maintaining exceptional customer service
Promotes effective communication among all departments within the hospital.
Assists with scheduling and aiding in adequate staffing to ensure efficiency based on customer flow and volumes.
Maintain high visibility within the Client Care Department on a daily basis.
Participates in the recruitment and interview process with Client Care Supervisor
Participates in developing, maintaining and updating training procedures to ensure that all current and newly hired client care staff members are trained and knowledgeable in all areas of the hospital.
Provides mentoring, counseling and development of subordinates in conjunction with Client Care Supervisor including participating in disciplinary process.
Act as a client concierge to ensure the highest level of customer service for every client.
About You:
2+ years' Veterinary Customer Care Experience; management experience preferred
Hours - Mid Shift 11-7:30 - Flexible on Days
Ability and experience to diffuse a difficult or stressful client or employee situation in a respectful manner.
Ability to promote effective communication between the client care staff, specialists and technical staff.
Demonstrated professionalism in all interactions and transactions.
Ability to be flexible and adjust to a changing environment.
Veterinary industry experience helpful but not required.
Benefits of Working at Vista Veterinary Specialists:
Compensation is based on experience and skill level
Full-time benefits include pet insurance, health, dental, vision, disability and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, paid time off and uniforms.
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