Job Description
The Pet Emergency and Specialty Center of Marin () is looking for a Full Time Client Service Coordinator to join our weekend overnight emergency department! This is a Full Time position working Saturday, Sunday, and Monday from 7PM-730AM. This position comes with a $4/hour differential, and a $1000 Sign on Bonus for the right candidate!
About PESCM: Our mission is to serve pets and people by continually pushing to improve our medicine, our service, our communication, and ourselves. We can accomplish this by working as a team, supporting our referring veterinarians, caring about every patient, learning from others, embracing change, and using intelligent and fair business practices.
Why PESCM: We have a family-oriented approach to our hospital and recognize the importance of collaboration and foster a culture that is indicative of this. Management has been with the practice for over 16-years and maintains a relationship with every staff member, operating with an open-door approach to the team. We are all in this together!
PESCM is known for our great nursing staff, fabulous doctors and management team, thoughtful benefits and perks, and upbeat morale…all while doing what we all love to do! PESCM celebrates core values such as respect, kindness, trust, appreciation, compassion, and dedication.
About the Job: This is a unique position that blends both patient care and client service. The CSC is responsible for a variety of daily tasks and skills such as but not limited to: initiating a client-check-in on the patients coming into the ER, triaging those who need immediate care and providing an appropriate wait time for those who are less critical and/or stable, creating estimates for treatments and diagnostics and ensuring these are executed by the nursing team, calling back owners with medical questions, filling prescriptions, and acting as a liaison between the nursing staff in the treatment area and the client service representatives in the front of house.
This is a position that requires an ability to: multi-task, give direction to others, effectively communicate to doctors, staff, and clients, and to self-direct. While this position does not require any veterinary technical skills, having a comfortable understanding of veterinary medicine is important.
Skills and Qualifications:
Cultivate a positive atmosphere, demonstrate a friendly and courteous attitude with all coworkers throughout the hospital in order to maintain a cohesive work team
Maintain excellent communication skills in order to ensure professionalism and effectiveness in all interactions with clients and coworkers throughout the hospital
Must have the ability to multitask, prioritize, and delegate
Demonstrate proficiency in computer skills including learning our current software platforms: Ezyvet and Smartflow
Must be organized and detail oriented to ensure efficiency and accuracy in all transactions
Able work in high stress situations and exercise good judgment as needed
Present a neat, well-groomed appearance
Must be available to work nights and occasional weekends as needed
Benefits of working with us:
We offer desirable alternative work schedules, a competitive bay area wage and comprehensive benefits plan to include medical/dental, 401k, paid time off, scrub allowance, in-house Wellness Group, generous Pet Benefit Plan, Continued Education opportunities, and Commuter benefit, as most of our staff travel from outside of Marin County, often passing other specialty practices!
PESCM is an Equal Opportunity Employer. PESCM does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need.
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