Front Office Coordinator

  • MVPKidsCare
  • Phoenix, AZ
  • 06/20/2020
Full time Administration

Job Description

This position is full-time, for an extremely busy, fast-paced pediatric practice.
The front office person is responsible for duties such as:

checking patients in and out (50+ patients daily per person)

answering phone calls (100+ phone calls daily per person)

verifying insurance coverage (100+ patients daily)

collecting patient balances

scheduling appointments for all three locations according to established protocols.

They will need to provide excellent customer/patient services via phone and in person. Strong multi-tasking abilities are required.

Must be able to be a part of a team, exhibiting flexibility and a 'can do' attitude. Must possess and maintain a professional appearance, and a positive demeanor at all times.

The ideal candidate will possess at least 3 years experience in a healthcare setting, working at the front desk.

Essential Duties

  • Answer telephones, and schedules all visits and procedures to be performed in the clinics
  • Follows scheduling protocols to obtain all necessary patient demographic, health, and insurance information.
  • Considers patient needs and priorities when scheduling appointments and procedures.
  • Enters all demographic and information into the computer for new patients and updates information for established patients.
  • Checking in and out patients
  • Insurance verification
  • Work hours depend on shift. Clinics open 7:00 AM-7:00 PM M-F, Saturday 7:00 AM- 1:00 PM. Rotate between clinics.
  • Performs other duties as required.
  • Bi-lingual candidates encouraged.
  • Supervisor experience a plus
  • Will need to obtain fingerprint clearance card within 90 days of hire