Job Description
This position is full-time, for an extremely busy, fast-paced pediatric practice.
The front office person is responsible for duties such as:
checking patients in and out (50+ patients daily per person)
answering phone calls (100+ phone calls daily per person)
verifying insurance coverage (100+ patients daily)
collecting patient balances
scheduling appointments for all three locations according to established protocols.
They will need to provide excellent customer/patient services via phone and in person. Strong multi-tasking abilities are required.
Must be able to be a part of a team, exhibiting flexibility and a 'can do' attitude. Must possess and maintain a professional appearance, and a positive demeanor at all times.
The ideal candidate will possess at least 3 years experience in a healthcare setting, working at the front desk.
Essential Duties
- Answer telephones, and schedules all visits and procedures to be performed in the clinics
- Follows scheduling protocols to obtain all necessary patient demographic, health, and insurance information.
- Considers patient needs and priorities when scheduling appointments and procedures.
- Enters all demographic and information into the computer for new patients and updates information for established patients.
- Checking in and out patients
- Insurance verification
- Work hours depend on shift. Clinics open 7:00 AM-7:00 PM M-F, Saturday 7:00 AM- 1:00 PM. Rotate between clinics.
- MUST BE AVAILABLE ON TUESDAY & THURSDAY
- Performs other duties as required.
- Bi-lingual candidates encouraged.
- Supervisor experience a plus
- Will need to obtain fingerprint clearance card within 90 days of hire
