Customer Service Representative I

  • arlincs
  • 06/11/2020
Full time Call Centre / CustomerService

Job Description


· Provide customer service for incoming calls regarding customer accounts, resolve inquiries and provide billing and payment information; account balances, past due amounts, budget billing, automatic bank drafts, payment plans and all types of adjustments.

o Open and close customer requests for residential and commercial gas accounts.

o Evaluate credit history and collects deposits if applicable.

o Process name and mailing address and customer profile changes.

o Process Landlord Property Agreements

o Enroll customer in the auto-pay program upon request

· Dispatch all types of work orders for customers (meter sets, exchanges, unlocks, final and initial orders, emergency orders and other service related work orders).

· Process check, e-check, credit card and cash payments.

· Stay certified in Natural Gas Occupational Qualifications (OQ) training.

· Perform other duties to assist the organization as assigned by the Supervisor or Management.


· High school diploma/GED required

· College degree preferred


·Minimum two years of call center experience or four years of comparable business experience

· Demonstrated computer skills in the Microsoft Office Windows environment

· Ability to learn new computer programs and industry related information

· General understanding of basic accounting

· Excellent verbal communications skills demonstrating the ability to patiently respond to customer inquiries and/or irate customers in a professional and courteous manner

· Enthusiastic desire to provide quality customer service

· High level of energy to maintain a positive attitude in sometimes difficult situations (irate customers, high volume call counts, etc.)Excellent attention to detail