Respond to customer service requests within established SLA's via email, phone, live chat, etc.
Take ownership of resolving customer service issues from start to finish
Exhibit a high level of familiarity with our applications and their functionality
Other related duties as assigned
Willingness to work weekends/evenings and occasional overtime, although this is rare. Typical schedule is Monday through Friday and covers shifts starting as early as 5:45am MST and the last shift ends at 7pm MST.
1-2 years of experience in at least one of the following areas: Software as a Service (SaaS), health care provider, health care billing, wellness, and/or health care setting
Proven customer service skills and a desire to grow within the customer success profession
Laser-focused customer attention and dedication to rapid problem solving and ticket response
Impressive organizational skills and attention to detail
Adept at juggling multiple tasks and customer support requests at the same time
Able to work both independently and as a member of the team
Strong communication skills, both verbal and written
Familiarity with online and Microsoft application tools; Salesforce Service Cloud is a plus
Familiarity with mobile technology
High tolerance for ambiguity and uncertainty
Positive, friendly, and professional demeanor with customers
Must be able to work 40 hours per week
Spanish speaker a plus
Limited travel, less than 10%.
Perform an online search for technology talent by using a network, LinkedIn, social media, Job Boards, forums and other user groups
Get proficient fast with internal Database search system and pipelining
Contact the technology talent via email, phone and other means of communication
Conduct in-depth technical and behavioral interviews with technology talent
Qualify applicant during the interviews and submit to the Sales team for the specific role
Guide and coach applicant through the interview process
Check referrals for each applicant who is in the employment process
Work closely with sales team on daily basis to gather and send updates to applicants submitted
Meet critical metrics set by management
Keep in touch with talent from the initial contact throughout employment on the project and beyond
Generate referrals for future business opportunities
You must have 1.5 years of experience in Customer Relationship, Sales, HR, IT, Marketing or other departments
Confidence when interacting with people in-person as well as on the phone
Excellent oral and written communication skills
Interest in all technology-related topics
Must have proficient computer skills including Word, Excel and PowerPoint
Senior Accountant Operations, Colfax WA We are currently seeking a Senior Accountant of Operations to join our team in Colfax. Reporting to the Director, Accounting & Finance, the Senior Accountant will be responsible for operation and oversight of day-to-day general ledger accounting and financial functions and will supervise a team of 5+ staff members. Responsibilities: Accounting & Financial Reporting
Responsible for ensuring accuracy of reported results and timely compilation of monthly financial statements.
Maintain general ledger by posting manual entries during the month, posting month-end entries and setting up new codes as requested. Fulfill month-end balancing and reporting requirements.
Identify opportunities for process improvement impacting the monthly close and financial reporting process.
Supervise Inventory and A/R Teams. Ensure processes and workloads are managed, deadlines are met, and monthly reconciliations are completed. Resolve questions and issues amongst the team.
Set up new products and blend codes when appropriate. Analyze and troubleshoot negative inventory situations to determine cause and resolution. Regulatory & Compliance
Manage federal, state, and business tax reporting for the company and related entities.
Coordinate internal and external audits (inventory, insurance, L&I, B&O, etc).
Assist in accurate and timely submission of all annual external audit information requests. Other Responsibilities
Prepare and analyze short-term cash management.
Collaborate with IS to maintain, evaluate and implement accounting systems.
Process monthly billings for leased tractors, inter-company accounts and agency.
Oversee bookkeeping for Equipment Division; review month-end trial balance and make any adjusting entries.
Provide back up and support to other accounting personnel as needed.
Support Senior Management Projects, contracts, leases, and pay rates. Qualifications
Four-year degree in Accounting, Finance or Business Administration preferred.
Minimum of five to seven years of progressive accounting experience.
Knowledgeable of Generally Accepted Accounting Principles.
Detail oriented accounting leader who is comfortable in both delegating and performing accounting operations.
Strong written, verbal, analytical and problem-solving skills.
Advanced skills in Microsoft Excel and other Microsoft Office applications.
Experience managing personnel. Preferred Qualifications
Accounting experience in agriculture industry. * *
_ _ - Experience with Microsoft Dynamics GP. Compensation & Benefits - Competitive salary and benefits.
Job Type: Full-time Pay: $50,000.00 - $65,000.00 per year Benefits:
Paid Time Off
accounting: 5 years (Required)
Monday to Friday
Maintaining, reconciling, and analyzing detailed records of day-to-day accounting
Documenting and implementing accounting processes and procedures
Assisting with the completion of month-end and year-end closes, including preparing journal entries, reconciliations, and supporting schedules
Playing a critical role in the preparation of supporting documents and analysis for the annual audit
Performing financial analysis projects for company leadership and department managers
Assisting in preparing in-depth budgets and forecasts to inform strategic decision-making
Identifying and carrying out self-directed research related to problem-solving and optimization of the company accounting process
Ideal candidates for this position will have:
Relevant experience in corporate accounting or auditing
Bachelor's degree in Finance, Accounting, or a related field, or comparable experience
Strong knowledge of GAAP
Ability to synthesize, visually represent, and present data and the results of models
Technically proficient in spreadsheets and Excel
Demonstrated problem-solving, analytical, and quantitative skills
Strong organizational skills
Effective written and verbal communication skills
Familiarity with QuickBooks, SQL, and Looker a plus
It offers competitive benefit options including medical, dental, vision, 401k, generous paid parental leave, and take-what-you-need paid time off.
Our interviewing philosophy
Our goal is to get to know you in a low-pressure, friendly environment — and to give you ample opportunity to learn more about us, too. Our typical process includes these types of experiences:
A resume screen and introductory phone/video chat
A take-home exercise where you'll have the opportunity to demonstrate your communication and problem-solving skills
Additional conversations with your potential future team members, the hiring manager, and People Operations
We personally review every application, and if we think there might be a fit, we'll typically reach out via email within a couple weeks to start the conversation.
Job Description :
The Office Assistant’s role is to handle the overflow by completing a variety of tasks as directed by the Office Manager.
Enter non-hardware vendor bills into QuickBooks
Produce a Monthly Accounts Receivable Summary Report
Perform follow-up on Accounts Receivable with clients
Maintain employee files to ensure compliance
Act as a backup to purchase hardware/software items for clients and completion of the quote process
Perform basic prep on all new desktops and laptops before handing it off to a technician
Monitor office inventory and complete necessary orders for replenishment and restocking
Update software licensing as needed for clients
Perform additional assigned duties as required
Position Requirements :
Knowledge of basic accounting principles with high attention to detail
Exceptional interpersonal skills with a focus on rapport-building, listening, and questioning skills
Strong written and oral communication skills that include multi-level communication
Strong documentation skills
Personal Attributes :
Ability to conduct research into a wide range of issues as required
Ability to absorb and retain information quickly
Ability to present ideas in user-friendly language
Highly self-motivated and self-directed
Proven analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment
Exceptional customer service orientation
Experience working in a team-oriented, collaborative environment
The Facilities Manager reports to the General Manager and is responsible for ensuring the physical and mechanical upkeep of the property.
Maintenance of painting and cleaning of the property (internal and external)
Maintenance work (including mechanical work), code work, fire alarm check, capital improvement projects completed in-house
Schedule any capital improvement projects and apartment work
Set the scope, get bids, check contractors and submit for approval when improvements are done with outside contractors
Repair all appliances (refrigerators, stoves, dishwashers, etc.); obtain prices and quotes for appliances when necessary
Repair and ensure all boiler machinery is kept in good working condition; includes completion of monthly inspection reports
Snow removal where applicable
Order pool supplies and ensure that they are maintained properly where applicable
Maintain good tenant relations and inform General Manager of any potential or existing problems
Manage the night and weekend maintenance staff; includes bus drivers where applicable
Ensure that maintenance staff completes all work orders in a timely, professional and courteous manner
Hire and terminate maintenance staff in cooperation with General Manager; includes cleaners, painters, grounds people, courtesy officers, etc.
Ensure that payroll is submitted accurately and in a timely fashion for the maintenance staff
Work with General Manager on a daily basis for scheduling, budgeting, etc.
High school diploma
Additional education preferred
Certification in electrical (commercial and residential)
Universal certification to be obtained within one year of hire
Valid driver’s license and current automobile insurance
Licensed pool operator if the community maintains a pool
Minimum of two years supervisory experience preferred
Excellent customer service skills
Strong interpersonal skills and the ability to communicate instructions accurately
PRIMARY DUTIES AND RESPONSIBILITIES · Provide customer service for incoming calls regarding customer accounts, resolve inquiries and provide billing and payment information; account balances, past due amounts, budget billing, automatic bank drafts, payment plans and all types of adjustments. o Open and close customer requests for residential and commercial gas accounts. o Evaluate credit history and collects deposits if applicable. o Process name and mailing address and customer profile changes. o Process Landlord Property Agreements o Enroll customer in the auto-pay program upon request · Dispatch all types of work orders for customers (meter sets, exchanges, unlocks, final and initial orders, emergency orders and other service related work orders). · Process check, e-check, credit card and cash payments. · Stay certified in Natural Gas Occupational Qualifications (OQ) training. · Perform other duties to assist the organization as assigned by the Supervisor or Management. EDUCATION AND WORK EXPERIENCE · High school diploma/GED required · College degree preferred KNOWLEDGE, SKILLS, ABILITIES ·Minimum two years of call center experience or four years of comparable business experience · Demonstrated computer skills in the Microsoft Office Windows environment · Ability to learn new computer programs and industry related information · General understanding of basic accounting · Excellent verbal communications skills demonstrating the ability to patiently respond to customer inquiries and/or irate customers in a professional and courteous manner · Enthusiastic desire to provide quality customer service · High level of energy to maintain a positive attitude in sometimes difficult situations (irate customers, high volume call counts, etc.)Excellent attention to detail
As the Senior Accountant on our team, you will collaborate with various other departments within our organization. You will work closely with the Controller to prepare monthly financial analysis and ensure financial results are reported to Management in a timely manner. The ideal candidate will be comfortable working in a lean organization and will help drive positive process changes to the team.
What You Will Do:
Ownership of month-end close activities, including preparing journal entries, supporting reconciliations, and monthly timely reporting
Manage the monthly billing and collections process
Ownership of the A/P process, including the monthly departmental accruals
Prepare monthly financial analysis to Management, investor reporting and other ad-hoc financial analysis
Collaborate with the Finance team in preparing the year-end financial statements and assist the external auditors in the accumulation of support for the annual audit
Ensure compliance with local, state and federal government reporting requirements and tax filings in the US & UK
Assist in the preparation of the annual budget and monthly periodic forecasts
Report to the Controller
is looking for a bright and ambitious Senior Accountant to bring their fresh perspective to our team of thoroughly awesome humans.
Proactive self-starter who enjoys a fast-paced environment
Desire to take on new projects and gain experience by jumping in with two feet
Strong communication skills and highly collaborative with proven ability to work with team members, customers, external vendors and partners
Strong attention to detail and process orientation – can manage multiple competing priorities
Excellent verbal and written communication skills with the ability to communicate complex information in a clear and concise manner
Ability to recognize problems, gather data, draw valid conclusions and effectively present information to managers, peers and third-parties
Love for the tech industry and fast-growing startups
Thorough understanding of US Generally Accepted Accounting Principles (GAAP) and understanding of financial statement preparation and management reporting
Ability to think creatively and critically, and thrive in a dynamic and often ambiguous work environment while maintaining high standards of work quality
Bachelor’s degree in Accounting
Experience with NetSuite or other large ERP system
Advanced proficiency with Excel (Pivot Tables, V-lookups, etc.)
4+ years of accounting experience. Big 4 public accounting experience plus industry experience is preferred
SaaS experience is a plus
The General Accountant provides overall support for the accounting department at the Company's corporate headquarters in Sunnyvale, CA, and frequently interacts with multiple functions within the Company. The General Accountant plays an important role in the monthly, quarterly and annual close processes. Responsibilities Provide overall support for the accounting and finance department, as required, including:
Monthly asset, liability and operating expense reporting and analysis
Monthly foreign subsidiary accounting activities
Accounts payable, including prepare and input AP voucher entries and POs.
Invoicing and related cash posting
Specific sales, payroll tax and income tax issues and communicate with 3rd party tax advisors, as necessary
Other tasks, as required
Experience & Skills
General knowledge of US GAAP
2-4 years of general accounting experience
Strong Excel and Word skills
NetSuite experience a plus
BA or AA in Accounting/Finance or equivalent work experience
Excellent communication (verbal/written) skills
Flexibility and willingness to pitch in with assorted tasks as they arise
Attention to detail and excellent organizational skills
Ability to prioritize work and focus on meeting team deadlines
The Role: This is an amazing opportunity for someone with a social media background and experience increasing brand awareness and growing engagement with new global audiences. As part of the digital marketing team, youll report to the Sr. Director of Digital Marketing and manage social media for LLamasoft to improve our online reputation through thought-provoking content and creative positioning. Youll collaborate across departments and with other stakeholders around the world. The Purpose of Your Role:
Design a modern social media program to increase brand awareness with new and existing audiences and position LLamasoft as a leader in the supply chain analytics software market
Engage with influencers, prospects, customers and partners via social media channels
Drive customers and leads to the business via lead generation campaigns across social media channels
Actively listen and monitor key audiences and provide content and engagement ideas back to the global marketing team.
What You Will Be Doing:
Define and execute global social media strategy and channel prioritization
Create regular social media content calendar across social media channels, supporting the goals of stakeholders
Work closely with content marketing manager and other internal teams for content development
Manage and contribute to all aspects of the content creation process, including pitching content ideas, capturing event photos, managing video shoots and writing/editing content.
Manage social media posts on LinkedIn, Twitter and Facebook
Leverage and manage social media advertising for a variety of end results reach, engagement, conversion, etc.
Manage social media community and brand responses
Manage and engage our team of internal social media ambassadors
Keep up with relevant industry trends within social media
Measure and optimize social engagement and relevant content
Monitor social media channels of the company (LinkedIn, Facebook, Twitter, YouTube) and social media channels of key competitors on daily basis
Proactively share best practices with regional and global teams
Your Goals and Objectives:
Expanding engagement and reach on social platforms with influencers, prospects and customers
Lead generation and customer acquisition via social advertising
Content delivery and creation for all social channels
BA/BS Degree or equivalent experience
Minimum 3 years of experience managing corporate social media programs
Experience in managing multiple social media channels
Strong verbal and written communications skills
Ability to collaborate with internal and external constituents
Track record of managing integrated social media campaigns to generate reach, engagement and conversion
SEO and social media advertising knowledge
Experience with social media content delivery systems (Sprout Social, Hootsuite, etc.)
Design skills with Canva, Photoshop or similar graphic design software is a plus
B2B social media experience is a plus
Demonstrated ability to plan, and execute smaller projects in a structured project management environment.
Should be capable of monitoring and analyzing quality of incoming and existing data.
Conduct routine and adhoc interventions to improve data quality.
Attention to detail, ability to establish priorities and meet deadlines. Demonstrated success in a fast- paced environment with demonstrated ability to juggle multiple competing projects and demands.
Manage and support cross-functional project teams, ensuring adherence to agreed project timelines.
Work independently and within a matrix team environment.
Agility and flexibility to adapt to constantly changing priorities while meeting deadlines.
Robust analytical and problem solving skills, Effective verbal and written communication skills.
Strong understanding and experience related to business analysis methodologies /processes and agile methodologies.
Strong experience with Microsoft products including Word, Excel, PowerPoint, Project, Visio, SAS, SQL, Crystal reports and MS Access.
Strong experience with Tableau and other business intelligence products.
Must be able to learn processes and tools as they relate to the team and the program.
3 to 5 years of relevant technical and business work experience.
Knowledge of Health Level 7 (HL7) version 2.5.1 is desired.
Bachelors Degree in Computer Science, Information Systems or other related technology field with 3-5 years of experience.
Graduate degree in technology related field is highly preferred.
This is a contract position with the likelihood of being extended beyond the one year, however will be evaluated closer to the end of the initial contract.
Job is on site in Montgomery, AL. NO remote work will be considered
Interviews will be conducted via WebEx