Digital Business Development Consultant 3

Location: Peoria,IL
Expected Start Date: Sep 7, 2026

• Disqualifiers: Job tenure (6 mo- less than 1 year)+Candidates who don't already live in the Peoria or surrounding area.
  
  Job Title: Digital Business Development Consultant 3- 100289
  Location: onsite Peoria, IL 100% M-F; open to relocation candidates but MUST be able to be onsite day 1 of contract (max 2 weeks from offer) and relocate aNOT OPEN TO RELOCATION CANDIDATES AT THIS TIME
  Type: Contract
  Hours: 8-5 M-F (40 hour work week)
  Pay: $36.17/hr w2 (exact rate no flex)
  Length: 12 months-possibility to extend contract (no tenure limit)
  Screenings: tech prior to submission, full panel drug and background once hired
  IV process: 1-2 rounds
  +optional benefits, long term contract with ability to extend or convert to full time
  
  MUST HAVES:
  Education & Experience Required:
• 5+ years' experience in this capacity
• Degree is a nice to have but not required.
• 2+ years combined experience working within a contact center environment developing knowledge articles for frontline agents
• No candidates with Master's Degree or Ph.D.
  • Collaborate with team members on building front line agent processes.
  • Develop, build, and refresh knowledge articles.
  • Attend necessary business meetings.
  • Analyze customer behavior data and make recommendations.
  • Tool testing (salesforce tool, Power BI and Google Analytics
• (Desired)
  Customer service background a plus.
  Experience analyzing data via Power BI dashboards and/or google analytics.
  
  Soft Skills
  (Required)
  Must possess superior human relation skills and excellent verbal and written communication skills.
  Internally motivated, proactive, and eager to learn
  
  Disqualifiers/Red Flags/Overqualifications :
• Consistent job hopping/ choppy tenure
• Must have SUPERIOR (English) verbal and written communication skills
  Job tenure (6 mo- less than 1 year)
  Candidates who don't already live in the Peoria or surrounding area will not be considered.
  - WD is not interested in those candidates who are open to relocation currently.
• Position's Contributions to Work Group :
• More specific title would be Knowledge and Insight Analyst.
• Identify knowledge article needs and drive suitable knowledge initiatives that deliver on our brand promise.
• Responsible for the development of effective knowledge article templates and the development of customer and agent facing knowledge articles that deliver a world-class customer experience.
• Will lead knowledge efforts for our client Digital Support/ Contact Center Operations and will partner with 3rd party contact centers and internal partners to ensure knowledge articles are understandable and up to date.
• Reason/motivation for request :
• Backfill
• Interaction with team :
• Part of the training and knowledge group.
• Team of 4 doing this same role.
• Work environment :
• Hybrid work model