We are a fast growing start-up company providing risk management and workers' compensation services. We've doubled in size this year and are continuing to grow rapidly. This opportunity supports a major U.S. aviation client, offers a salary range of $125K-$140K, up to 10% annual bonus, Day-1 benefits, unlimited vacation (RTO), and executive visibility in a high-impact role. Total salary plus bonus compensation potential up to $154,000. We are seeking a high-performing Workers' Compensation Senior Manager to lead and elevate a region of a nationwide workers' compensation program supporting a major aviation client. This role offers the opportunity to drive meaningful impact across claims performance, financial outcomes, operational excellence, and crewmember experience within a dynamic and growth-oriented environment. The Senior Manager will own the regional strategy, performance, and execution across all aspects of the workers' compensation program and their team. This leader will manage a team and will partner closely with the aviation client's Risk Management team, insurance carriers, third-party administrators (TPAs), and other key business partners to ensure disciplined claims management, financial stewardship, and a consistently high standard of care, responsiveness, and communication for injured crewmembers. This role oversees regional day-to-day claims activity, leads and participates in claim reviews and investigations, and provides advanced technical guidance throughout the lifecycle of workers' compensation claims. Success in this role requires the ability to balance strategic oversight with operational execution while influencing diverse stakeholders in a high-visibility environment. The ideal candidate thrives in ambiguity, moves confidently between strategic planning and hands-on leadership, and brings exceptional analytical, communication, and problem-solving capabilities. This is an opportunity to shape program performance while contributing to the evolution of a scaling risk management platform. Minimal travel required (up to 10%). Compensation The expected salary range for this position is $125,000 - $140,000, depending on qualifications and experience plus up to 10% annual bonus. Compensation may also include additional performance-based incentives where applicable. We are a pay-for-performance organization. Compensation is directly aligned to impact, results, accountability, and the measurable value delivered in the role. Benefits • Medical, dental, and vision coverage • Retirement savings plan with up to a 5% employer match • Unlimited Vacation (RTO) • Additional programs supporting work-life balance and overall well-being All benefits begin on the first day of employment. Strategic Impact • Drive measurable improvements in claims outcomes and total cost of risk • Strengthen carrier and TPA performance through data-driven accountability • Enhance service consistency and injured employee experience • Influence program governance, reporting rigor, and operational scalability • Serve as a trusted advisor to senior stakeholders Key Responsibilities • Lead and own the regional workers' compensation program strategy, execution, and performance results • Manage a team, provide training and development, and ensure the team meets and exceeds all goals and objectives • Oversee day-to-day regional claims activity to ensure regulatory compliance, reserve accuracy, litigation management, and service excellence • Serve as the primary escalation leader for complex, high-exposure, or sensitive claims matters • Partner with the aviation client's Risk Management team to align program outcomes with organizational priorities • Establish and monitor KPIs, SLAs, and performance metrics for TPAs and insurance carriers • Lead claim reviews, stewardship meetings, and performance discussions with external partners • Provide technical expertise across complex, multi-jurisdictional claims • Analyze loss trends, claim duration, severity drivers, and cost containment opportunities • Identify systemic risks and implement corrective strategies • Design and enhance governance processes, workflows, and reporting frameworks • Drive continuous improvement initiatives that strengthen both financial and service outcomes • Promote a culture grounded in accountability, transparency, and performance Leadership Expectations This position carries full management-level accountability, responsibilities, and executive visibility. Directors will be assigned. The Senior Manager is expected to lead through influence, establish rigorous performance expectations, and drive results across internal and external stakeholders. The successful candidate will demonstrate executive presence, sound judgment, comfort operating in high-expectation environments, confidence in challenging partners when performance standards are not met, and the ability to translate data into actionable strategy. Qualifications Education • Bachelor's degree from an accredited university required • CPCU, AIC, ARM, or other advanced industry designations strongly preferred Experience • Minimum five (5) years of progressive workers' compensation claims experience • Minimum two (2) years leading lost-time adjusters or claims teams • Demonstrated oversight of complex, multi-state workers' compensation portfolios • Experience serving as a senior technical resource or escalation authority • Proven partnership experience with insurance carriers and TPAs • Experience driving measurable program improvements preferred • Aviation or other highly regulated industry experience preferred Core Competencies • Advanced knowledge of workers' compensation claims strategy and program administration • Strong financial acumen related to total cost of risk • Data-driven decision-making capabilities • Exceptional written and verbal communication skills • High-level stakeholder management and influence skills • Strong organizational discipline and operational rigor • Bilingual Spanish proficiency preferred Work Environment • Mental: Strategic analysis, complex problem-solving, and sound decision-making under pressure • Physical: Primarily computer-based work with limited travel • Auditory/Visual: Verbal communication and standard visual requirements Reasonable accommodations may be provided where appropriate. Additional Requirements • Credit security clearance required • Must have Global Entry status or be pre-approved Compensation details: 00 Yearly Salary PI2c8ca5-
07/26/2026
Full time
We are a fast growing start-up company providing risk management and workers' compensation services. We've doubled in size this year and are continuing to grow rapidly. This opportunity supports a major U.S. aviation client, offers a salary range of $125K-$140K, up to 10% annual bonus, Day-1 benefits, unlimited vacation (RTO), and executive visibility in a high-impact role. Total salary plus bonus compensation potential up to $154,000. We are seeking a high-performing Workers' Compensation Senior Manager to lead and elevate a region of a nationwide workers' compensation program supporting a major aviation client. This role offers the opportunity to drive meaningful impact across claims performance, financial outcomes, operational excellence, and crewmember experience within a dynamic and growth-oriented environment. The Senior Manager will own the regional strategy, performance, and execution across all aspects of the workers' compensation program and their team. This leader will manage a team and will partner closely with the aviation client's Risk Management team, insurance carriers, third-party administrators (TPAs), and other key business partners to ensure disciplined claims management, financial stewardship, and a consistently high standard of care, responsiveness, and communication for injured crewmembers. This role oversees regional day-to-day claims activity, leads and participates in claim reviews and investigations, and provides advanced technical guidance throughout the lifecycle of workers' compensation claims. Success in this role requires the ability to balance strategic oversight with operational execution while influencing diverse stakeholders in a high-visibility environment. The ideal candidate thrives in ambiguity, moves confidently between strategic planning and hands-on leadership, and brings exceptional analytical, communication, and problem-solving capabilities. This is an opportunity to shape program performance while contributing to the evolution of a scaling risk management platform. Minimal travel required (up to 10%). Compensation The expected salary range for this position is $125,000 - $140,000, depending on qualifications and experience plus up to 10% annual bonus. Compensation may also include additional performance-based incentives where applicable. We are a pay-for-performance organization. Compensation is directly aligned to impact, results, accountability, and the measurable value delivered in the role. Benefits • Medical, dental, and vision coverage • Retirement savings plan with up to a 5% employer match • Unlimited Vacation (RTO) • Additional programs supporting work-life balance and overall well-being All benefits begin on the first day of employment. Strategic Impact • Drive measurable improvements in claims outcomes and total cost of risk • Strengthen carrier and TPA performance through data-driven accountability • Enhance service consistency and injured employee experience • Influence program governance, reporting rigor, and operational scalability • Serve as a trusted advisor to senior stakeholders Key Responsibilities • Lead and own the regional workers' compensation program strategy, execution, and performance results • Manage a team, provide training and development, and ensure the team meets and exceeds all goals and objectives • Oversee day-to-day regional claims activity to ensure regulatory compliance, reserve accuracy, litigation management, and service excellence • Serve as the primary escalation leader for complex, high-exposure, or sensitive claims matters • Partner with the aviation client's Risk Management team to align program outcomes with organizational priorities • Establish and monitor KPIs, SLAs, and performance metrics for TPAs and insurance carriers • Lead claim reviews, stewardship meetings, and performance discussions with external partners • Provide technical expertise across complex, multi-jurisdictional claims • Analyze loss trends, claim duration, severity drivers, and cost containment opportunities • Identify systemic risks and implement corrective strategies • Design and enhance governance processes, workflows, and reporting frameworks • Drive continuous improvement initiatives that strengthen both financial and service outcomes • Promote a culture grounded in accountability, transparency, and performance Leadership Expectations This position carries full management-level accountability, responsibilities, and executive visibility. Directors will be assigned. The Senior Manager is expected to lead through influence, establish rigorous performance expectations, and drive results across internal and external stakeholders. The successful candidate will demonstrate executive presence, sound judgment, comfort operating in high-expectation environments, confidence in challenging partners when performance standards are not met, and the ability to translate data into actionable strategy. Qualifications Education • Bachelor's degree from an accredited university required • CPCU, AIC, ARM, or other advanced industry designations strongly preferred Experience • Minimum five (5) years of progressive workers' compensation claims experience • Minimum two (2) years leading lost-time adjusters or claims teams • Demonstrated oversight of complex, multi-state workers' compensation portfolios • Experience serving as a senior technical resource or escalation authority • Proven partnership experience with insurance carriers and TPAs • Experience driving measurable program improvements preferred • Aviation or other highly regulated industry experience preferred Core Competencies • Advanced knowledge of workers' compensation claims strategy and program administration • Strong financial acumen related to total cost of risk • Data-driven decision-making capabilities • Exceptional written and verbal communication skills • High-level stakeholder management and influence skills • Strong organizational discipline and operational rigor • Bilingual Spanish proficiency preferred Work Environment • Mental: Strategic analysis, complex problem-solving, and sound decision-making under pressure • Physical: Primarily computer-based work with limited travel • Auditory/Visual: Verbal communication and standard visual requirements Reasonable accommodations may be provided where appropriate. Additional Requirements • Credit security clearance required • Must have Global Entry status or be pre-approved Compensation details: 00 Yearly Salary PI2c8ca5-
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are seeking a Manager, Claims Operations to lead a team of subrogation specialists. This role leads Auto, Property or other Claims subrogation employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develops engaged employees through regular coaching and feedback to deliver business results. Executes process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies and, procedures. There are multiple roles available with this posting. The candidates selected may lead a Property, Auto Responder, or Auto Demander subrogation team. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL or Chesapeake, VA. Relocation assistance is not available for this position. What you'll do: Inspects and reviews quality of claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners. Creates conditions for success removes obstacles, leads and champions change. Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handles escalations and makes appropriate decisions based on the policy. Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert. Hires, develops, and coaches claims employees for results delivery. Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory, management or senior level coaching leadership experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: 18 months direct Claims Subrogation handling experience Experience in a Claims Manager/Supervisor role Auto and/or Property Claims experience US military experience gained through military service or gained as a military spouse / domestic partner Compensation range: The salary range for this position is: $103,450 - $197,730. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
07/26/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are seeking a Manager, Claims Operations to lead a team of subrogation specialists. This role leads Auto, Property or other Claims subrogation employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develops engaged employees through regular coaching and feedback to deliver business results. Executes process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies and, procedures. There are multiple roles available with this posting. The candidates selected may lead a Property, Auto Responder, or Auto Demander subrogation team. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL or Chesapeake, VA. Relocation assistance is not available for this position. What you'll do: Inspects and reviews quality of claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners. Creates conditions for success removes obstacles, leads and champions change. Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handles escalations and makes appropriate decisions based on the policy. Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert. Hires, develops, and coaches claims employees for results delivery. Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory, management or senior level coaching leadership experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: 18 months direct Claims Subrogation handling experience Experience in a Claims Manager/Supervisor role Auto and/or Property Claims experience US military experience gained through military service or gained as a military spouse / domestic partner Compensation range: The salary range for this position is: $103,450 - $197,730. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job Description: FM is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions. FM helps clients maintain continuity in their business operations by drawing upon state-of-the-art loss-prevention engineering and research; risk management skills and support services; tailored risk transfer capabilities; and superior financial strength. To do so, we rely on a dynamic, culturally diverse group of employees, working in more than 100 countries, in a variety of challenging roles. Based in the Malvern, PA office, the Business Administrative Manager contributes to the success of Philadelphia operations by managing various administrative functions. The role is a key member of the Operations management team and works closely with the operations management. Key responsibilities include developing internal communication protocols, streamlining administrative procedures, inventory control, office staff management and identifying opportunities for operational efficiency. Ensures cost effective use of supplies, equipment and office space while adhering to FM's purchasing policies and procedures. Coordinates local oversight of and ensures compliance with health and safety programs. Serves as a local contact for employees and acts as a resource to provide local information. Serves as a local contact for employees and is responsible for referring and escalating issues to the relevant function or manager. Responsibilities: Manages administrative functions to ensure cost-effective use of personnel, equipment, and office space. Responsible for the administrative support function for the operations which includes managing a team of direct reports providing various administrative duties in support of the operations and management team. Coordinates onboarding and office orientation of new employees with hiring manager, information services, facilities, and security. Maintains office administration processes and procedures and communicates to all employees. Coordinates internal communications including local announcements for new hires, promotions, and office events. Coordinates office moves, space needs, supplies and equipment. Designated as the main contact for office and building issues. Assure all locally sourced 3rd party support, service, and supply contracts are reviewed annually. Under the guidance of the risk management function, is responsible for the operations and office compliance with Environmental Health and Safety standards, regulations, and guidelines. In accordance with FM standards, ensures a safe working environment for employees, visitors, and contractors. Acts as a resource to provide local information and triages employee issues and refers them to a respective departments and corporate functions including, but not limited to, HR functions such as payroll, benefits, etc. Collaborates with the Business Resource Group (BRG) Committee Leads to advocate for location-specific inclusion events and initiatives as part of a division-wide BRG plan. Ensure initiatives align with Operations' business cycles to minimize disruptions. Support local coordination, execution, and communication with employees. Qualifications: Qualifications: Minimum high school degree, bachelor's degree preferred. Eight years of relevant business experience which includes leadership and management experience. Skills: Strong verbal and written communication skills Excellent customer service skills Solid business acumen and interpersonal skills Project and time management skills with ability to multitask and manage a wide variety of tasks and projects with effective results. Ability to work independently or in a team. Strong leadership and managerial ability. Ability to work with all levels of the organization. Proven decision-making and problem-solving skills; the ability to work with strict timelines. Travel 15% of the time. Main office is in Malvern, PA, but travel to the office in Reston, VA on a regular cadence is required. The position is eligible to participate in FM's comprehensive Total Rewards program that includes an incentive plan, generous health, and well-being programs, a 401(k) and pension plan, career development opportunities, tuition reimbursement, flexible work, time off allowances and much more. FM is an Equal Opportunity Employer and is committed to attracting, developing, and retaining a diverse workforce.
07/26/2026
Full time
Job Description: FM is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions. FM helps clients maintain continuity in their business operations by drawing upon state-of-the-art loss-prevention engineering and research; risk management skills and support services; tailored risk transfer capabilities; and superior financial strength. To do so, we rely on a dynamic, culturally diverse group of employees, working in more than 100 countries, in a variety of challenging roles. Based in the Malvern, PA office, the Business Administrative Manager contributes to the success of Philadelphia operations by managing various administrative functions. The role is a key member of the Operations management team and works closely with the operations management. Key responsibilities include developing internal communication protocols, streamlining administrative procedures, inventory control, office staff management and identifying opportunities for operational efficiency. Ensures cost effective use of supplies, equipment and office space while adhering to FM's purchasing policies and procedures. Coordinates local oversight of and ensures compliance with health and safety programs. Serves as a local contact for employees and acts as a resource to provide local information. Serves as a local contact for employees and is responsible for referring and escalating issues to the relevant function or manager. Responsibilities: Manages administrative functions to ensure cost-effective use of personnel, equipment, and office space. Responsible for the administrative support function for the operations which includes managing a team of direct reports providing various administrative duties in support of the operations and management team. Coordinates onboarding and office orientation of new employees with hiring manager, information services, facilities, and security. Maintains office administration processes and procedures and communicates to all employees. Coordinates internal communications including local announcements for new hires, promotions, and office events. Coordinates office moves, space needs, supplies and equipment. Designated as the main contact for office and building issues. Assure all locally sourced 3rd party support, service, and supply contracts are reviewed annually. Under the guidance of the risk management function, is responsible for the operations and office compliance with Environmental Health and Safety standards, regulations, and guidelines. In accordance with FM standards, ensures a safe working environment for employees, visitors, and contractors. Acts as a resource to provide local information and triages employee issues and refers them to a respective departments and corporate functions including, but not limited to, HR functions such as payroll, benefits, etc. Collaborates with the Business Resource Group (BRG) Committee Leads to advocate for location-specific inclusion events and initiatives as part of a division-wide BRG plan. Ensure initiatives align with Operations' business cycles to minimize disruptions. Support local coordination, execution, and communication with employees. Qualifications: Qualifications: Minimum high school degree, bachelor's degree preferred. Eight years of relevant business experience which includes leadership and management experience. Skills: Strong verbal and written communication skills Excellent customer service skills Solid business acumen and interpersonal skills Project and time management skills with ability to multitask and manage a wide variety of tasks and projects with effective results. Ability to work independently or in a team. Strong leadership and managerial ability. Ability to work with all levels of the organization. Proven decision-making and problem-solving skills; the ability to work with strict timelines. Travel 15% of the time. Main office is in Malvern, PA, but travel to the office in Reston, VA on a regular cadence is required. The position is eligible to participate in FM's comprehensive Total Rewards program that includes an incentive plan, generous health, and well-being programs, a 401(k) and pension plan, career development opportunities, tuition reimbursement, flexible work, time off allowances and much more. FM is an Equal Opportunity Employer and is committed to attracting, developing, and retaining a diverse workforce.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Manager, Claims Operations, you will lead and be accountable for auto, property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develop engaged employees through regular coaching and feedback to deliver business results. Execute process improvements, provide feedback on the process and leads organizational process changes. Drive execution of operational risk management, regulatory compliance training, policies and, procedures. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in the following location: Colorado Springs, CO. Relocation assistance is not available for this position. What you'll do: Inspects and reviews quality of claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners. Creates conditions for success removes obstacles, leads and champions change. Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handles escalations and makes appropriate decisions based on the policy. Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert. Hires, develops, and coaches claims employees for results delivery. Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory or management experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: Current experience as a Claims Manager/Supervisor. 2+ years of experience handling total loss claims. 2+ years handling complex non-Injury auto coverage and liability decisioning. 2+ years physical damage and/or auto injury claims experience. Strong experience coaching and developing claims adjusters to meet organizational and development / career path goals. US military experience through military service or a military spouse/domestic partner. Salary: The salary range for this position is: $103,450 - $197,730 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
07/26/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Manager, Claims Operations, you will lead and be accountable for auto, property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develop engaged employees through regular coaching and feedback to deliver business results. Execute process improvements, provide feedback on the process and leads organizational process changes. Drive execution of operational risk management, regulatory compliance training, policies and, procedures. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in the following location: Colorado Springs, CO. Relocation assistance is not available for this position. What you'll do: Inspects and reviews quality of claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners. Creates conditions for success removes obstacles, leads and champions change. Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handles escalations and makes appropriate decisions based on the policy. Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert. Hires, develops, and coaches claims employees for results delivery. Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory or management experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: Current experience as a Claims Manager/Supervisor. 2+ years of experience handling total loss claims. 2+ years handling complex non-Injury auto coverage and liability decisioning. 2+ years physical damage and/or auto injury claims experience. Strong experience coaching and developing claims adjusters to meet organizational and development / career path goals. US military experience through military service or a military spouse/domestic partner. Salary: The salary range for this position is: $103,450 - $197,730 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are seeking a Manager, Claims Operations to lead a team of subrogation specialists. This role leads Auto, Property or other Claims subrogation employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develops engaged employees through regular coaching and feedback to deliver business results. Executes process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies and, procedures. There are multiple roles available with this posting. The candidates selected may lead a Property, Auto Responder, or Auto Demander subrogation team. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL or Chesapeake, VA. Relocation assistance is not available for this position. What you'll do: Inspects and reviews quality of claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners. Creates conditions for success removes obstacles, leads and champions change. Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handles escalations and makes appropriate decisions based on the policy. Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert. Hires, develops, and coaches claims employees for results delivery. Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory, management or senior level coaching leadership experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: 18 months direct Claims Subrogation handling experience Experience in a Claims Manager/Supervisor role Auto and/or Property Claims experience US military experience gained through military service or gained as a military spouse / domestic partner Compensation range: The salary range for this position is: $103,450 - $197,730. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
07/26/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are seeking a Manager, Claims Operations to lead a team of subrogation specialists. This role leads Auto, Property or other Claims subrogation employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develops engaged employees through regular coaching and feedback to deliver business results. Executes process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies and, procedures. There are multiple roles available with this posting. The candidates selected may lead a Property, Auto Responder, or Auto Demander subrogation team. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL or Chesapeake, VA. Relocation assistance is not available for this position. What you'll do: Inspects and reviews quality of claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners. Creates conditions for success removes obstacles, leads and champions change. Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handles escalations and makes appropriate decisions based on the policy. Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert. Hires, develops, and coaches claims employees for results delivery. Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory, management or senior level coaching leadership experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: 18 months direct Claims Subrogation handling experience Experience in a Claims Manager/Supervisor role Auto and/or Property Claims experience US military experience gained through military service or gained as a military spouse / domestic partner Compensation range: The salary range for this position is: $103,450 - $197,730. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in Colorado Springs, CO. Relocation assistance is not available for this position. Manages and is accountable for auto, property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develops engaged employees through regular coaching and feedback to deliver business results. Executes process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies and, procedures. What you'll do: Inspects and reviews quality of claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners. Creates conditions for success removes obstacles, leads and champions change. Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handles escalations and makes appropriate decisions based on the policy. Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert. Hires, develops, and coaches claims employees for results delivery. Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory or management experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: Current experience as a Claims Manager or Supervisor. 2+ years handling complex non-injury auto coverage and liability decisioning. 2+ years physical damage and/or auto injury claims experience. Strong experience coaching and developing claims adjusters to meet organizational and development / career path goals. US military experience gained through military service or gained as a military spouse / domestic partner. Compensation range: The salary range for this position is: $106,650 - $191,970. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
07/26/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in Colorado Springs, CO. Relocation assistance is not available for this position. Manages and is accountable for auto, property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develops engaged employees through regular coaching and feedback to deliver business results. Executes process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies and, procedures. What you'll do: Inspects and reviews quality of claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners. Creates conditions for success removes obstacles, leads and champions change. Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handles escalations and makes appropriate decisions based on the policy. Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert. Hires, develops, and coaches claims employees for results delivery. Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory or management experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: Current experience as a Claims Manager or Supervisor. 2+ years handling complex non-injury auto coverage and liability decisioning. 2+ years physical damage and/or auto injury claims experience. Strong experience coaching and developing claims adjusters to meet organizational and development / career path goals. US military experience gained through military service or gained as a military spouse / domestic partner. Compensation range: The salary range for this position is: $106,650 - $191,970. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL or Chesapeake, VA. Relocation assistance is not available for this position. Manages and is accountable for property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develop engaged employees through regular coaching and feedback to deliver business results. Execute process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies and procedures. What you'll do: Inspects and reviews quality of property claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners. Creating conditions for success removes obstacles, leads and champions change. Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handles escalations and makes appropriate decisions based on the policy. Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert. Hires, develops, and coaches claims employees for results delivery. Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of relevant education and/or experience. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory or management experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: 5 years of property claims experience handling moderate severity Homeowners or Dwelling claims. Experience handling water loss claims. Knowledge of property claims contracts and interpretation of case law. Residential construction experience. Knowledge of Xactimate, XactAnalysis and XactContents. Experience handling catastrophe claims. CPCU or other insurance industry designation. Current or prior L4A participant. US military experience gained through military service or gained as a military spouse / domestic partner. Compensation range: The salary range for this position is: $103,450 - $186,210. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
07/26/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL or Chesapeake, VA. Relocation assistance is not available for this position. Manages and is accountable for property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develop engaged employees through regular coaching and feedback to deliver business results. Execute process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies and procedures. What you'll do: Inspects and reviews quality of property claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners. Creating conditions for success removes obstacles, leads and champions change. Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handles escalations and makes appropriate decisions based on the policy. Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert. Hires, develops, and coaches claims employees for results delivery. Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of relevant education and/or experience. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory or management experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: 5 years of property claims experience handling moderate severity Homeowners or Dwelling claims. Experience handling water loss claims. Knowledge of property claims contracts and interpretation of case law. Residential construction experience. Knowledge of Xactimate, XactAnalysis and XactContents. Experience handling catastrophe claims. CPCU or other insurance industry designation. Current or prior L4A participant. US military experience gained through military service or gained as a military spouse / domestic partner. Compensation range: The salary range for this position is: $103,450 - $186,210. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job Description Job Description ABOUT NO MORE EMPTY POTS No More Empty Pots (NMEP) is a grassroots non-profit corporation that connects individuals and groups to improve self-sufficiency, regional food security and economic resilience of urban and rural communities through advocacy and action. No More Empty Pots' vision is to support communities in becoming self-sufficient and food secure through collaboration and adhering to core values of education, stewardship, and sustainability. NMEP CORE VALUES Dedicated People- Centered/Trustworthy Solution Focused Arable-Adaptable Forward Thinking Innovative No More Empty Pots follows an accountability model where all candidates for NMEP positions are evaluated on "get it," "want it, "capacity to do it," and alignment with organizational core values. All candidates must have the ability to: Engage in effective communication Accept challenges Prioritize tasks Use critical thinking skills to solve problems Be rooted in their "Why" Work independently and in team settings Work with a growth mindset Be detail oriented and deadline driven Display commitment to NMEP' mission Be dedicated to reducing structural inequities Prioritize people and relationships Maintain high standards of program delivery and customer service Be self-starting with confidence to ask questions or ask for help Have ownership of job accountabilities POSITION DESCRIPTION No More Empty Pots seeks a people-focused, detail-oriented culinary educator to join our team. The applicant will have a thorough knowledge of the seasonality of regional produce and an ability to creatively adapt CCP curriculum to the seasons as well as other mission-driven organizational goals such as reducing waste and meeting program objectives. The applicant will possess a unique combination of adherence to high standards and empathy. The current program design is 8 weeks in length and uses an in-person instructional model, as well as concurrent hands-on work experience. The applicant is interested in strengthening facilitation skills by learning and implementing teaching techniques that increase student learning in collaboration with the Curriculum Specialist. The Culinary Certificate Program currently operates by collaborating with a number of partners including Metropolitan Community College. REPORTS TO Programs and Operations Manger TOP 5 ACCOUNTABILITIES Leadership + Management = Accountability: Ensure team members and students have clear roles, expectations, and tools to do the job. Provide feedback and development opportunities to hold each person accountable while supporting their growth. Design and implement programming that ensures students are equipped with job-readiness skills that support living-wage employment Follow standard operating procedures in alignment with the expectations set forth by the catalog and the Nebraska Department of Education Oversee day-to-day operations of the Culinary Certificate Program ensuring efficiency and high-quality programming within budget. Observe and evaluate student performance and behavior, including filling out rubrics, grading, and assessing skills, and delivering effective feedback to improve student learning. 80% DIRECT CULINARY INSTRUCTION & PLANNING Direct Culinary Instruction Provide 20-30 hours/week of culinary instruction through lectures as well as direct culinary instruction Use educational best practices to design programming that ensures students are equipped with job-readiness skills that support living-wage employment Use facilitation skills to deliver direct instruction per the curriculum, guide students through the practice of skills, and provide opportunities for students to demonstrate skills independently Observe and give feedback to students as they complete face-to-face instruction and work experience Provide timely and individualized feedback to students to improve students' educational and self-sufficiency outcomes Adapt materials to meet the needs of learners and organizational values while maintaining compliance with overlapping internal and external requirements Enforce program policies and provide strong classroom management in dynamic learning settings Address moderate and severe student performance issues including devising remedial classwork opportunities and handling disciplinary issues. Planning & Program Management Develop and maintain program documentation including training materials, grades, attendance, transcripts, timesheets, forms, and other paperwork in compliance with program policy and the policies and needs of program partners Develop, cost and execute menus for weekly meal preparation as part of hands-on work-experience Managing the admissions process including recruitment, interviewing, facilitating kitchen trials, and evaluating applicants Ensure uniform and supplies inventory and ordering for the Culinary Certificate Program is completed Work with leadership to make operational decisions for the program including program and student scheduling, communication with partner organizations, and creating and managing communication tools such as learning materials, calendars, and agendas Support collection and reporting of all data needed for both internal and external program monitoring and improvement purposes Support the team in meeting organizational and program goals such as program financial self-sufficiency, maintaining usage of local food dollar, and reducing food waste within budget 10% PEOPLE MANAGEMENT Coordinate and communicate programming expectations Drive decisions on scheduling and training Respond to stakeholder feedback about programming, staff, and program partners including providing mediation Performance management for the students including providing feedback, professional development training, and ensuring that they are supported in meeting performance goals Lead meetings, trainings, one-on-ones with students, and other activities to support clarity and teamwork 10% ADMINISTRATIVE Attend supervision and team meetings Respond to email and all communications in a timely manner Attend professional development training/workshops Follow company policies including financial policies by managing and submitting financial documents including receipts, requisitions, invoices, and other sensitive documents Support monthly data submissions as assigned OTHER DUTIES AS ASSIGNED Other duties as assigned REQUIRED SKILLS, QUALITIES, AND EXPERIENCE Three (3) years of trade or professional experience at a journeyman level, or its equivalent in the trade or specialty to be taught, or a baccalaureate or associate degree in that trade or specialty and one (1) year of trade or professional experience at a journeyman level, or its equivalent in the trade or specialty to be taught Experience and skill to work with disinvested populations in a supportive learning environment and appropriately handle sensitive information and documents Ability to maintain a professional environment focusing on hard/soft job skills Proficiency in Google Suite and Microsoft Office including Excel Valid Food Handler's ServSafe Certification Ability to earn the ServSafe Manager Certification within six months of hire Must be available during program hours and during required staff meetings and events such as graduation Must be able to proactively think, plan, and execute resourcefully Must be able to solve problems and be solution oriented Must be open to growth in the areas of education and facilitation through training and collaboration on curriculum development PREFERRED SKILLS, QUALITIES, AND EXPERIENCE 1+ years classroom management and teaching experience, especially in an adult or teen learning environment and/or with differently abled learners Valid ServSafe Manager Certificate Familiarity with the food system concepts such as zero-waste and seasonality and professional familiarity with the Omaha Metro local food system Familiarity with the Omaha Metro social service system including employment services, federal and state benefits, and organizations that work with vulnerable populations Valid First Aid or other safety certifications Conversational and written Spanish fluency preferred WORKING CONDITIONS AND PHYSICAL DEMANDS Constantly moves about a commercial kitchen setting, both on-site at NMEP and off-site at MCC or other locations Frequently moves supplies weighing up to 50 pounds Frequently positions self to reach products stored on high or low shelves Frequently works in indoor conditions Frequently operates a computer and other office equipment and supplies This person frequently communicates with staff, students, volunteers, vendors, guests to the program, and others about program and organizational operations, policies, and products. Must be able to communicate and exchange accurate and relevant information in these situations. This person must be able to work effectively in environments that are often loud, cramped, or hot Must be able to discern between acceptable and unacceptable product and cleanliness standards in a food service setting . click apply for full job details
07/25/2026
Full time
Job Description Job Description ABOUT NO MORE EMPTY POTS No More Empty Pots (NMEP) is a grassroots non-profit corporation that connects individuals and groups to improve self-sufficiency, regional food security and economic resilience of urban and rural communities through advocacy and action. No More Empty Pots' vision is to support communities in becoming self-sufficient and food secure through collaboration and adhering to core values of education, stewardship, and sustainability. NMEP CORE VALUES Dedicated People- Centered/Trustworthy Solution Focused Arable-Adaptable Forward Thinking Innovative No More Empty Pots follows an accountability model where all candidates for NMEP positions are evaluated on "get it," "want it, "capacity to do it," and alignment with organizational core values. All candidates must have the ability to: Engage in effective communication Accept challenges Prioritize tasks Use critical thinking skills to solve problems Be rooted in their "Why" Work independently and in team settings Work with a growth mindset Be detail oriented and deadline driven Display commitment to NMEP' mission Be dedicated to reducing structural inequities Prioritize people and relationships Maintain high standards of program delivery and customer service Be self-starting with confidence to ask questions or ask for help Have ownership of job accountabilities POSITION DESCRIPTION No More Empty Pots seeks a people-focused, detail-oriented culinary educator to join our team. The applicant will have a thorough knowledge of the seasonality of regional produce and an ability to creatively adapt CCP curriculum to the seasons as well as other mission-driven organizational goals such as reducing waste and meeting program objectives. The applicant will possess a unique combination of adherence to high standards and empathy. The current program design is 8 weeks in length and uses an in-person instructional model, as well as concurrent hands-on work experience. The applicant is interested in strengthening facilitation skills by learning and implementing teaching techniques that increase student learning in collaboration with the Curriculum Specialist. The Culinary Certificate Program currently operates by collaborating with a number of partners including Metropolitan Community College. REPORTS TO Programs and Operations Manger TOP 5 ACCOUNTABILITIES Leadership + Management = Accountability: Ensure team members and students have clear roles, expectations, and tools to do the job. Provide feedback and development opportunities to hold each person accountable while supporting their growth. Design and implement programming that ensures students are equipped with job-readiness skills that support living-wage employment Follow standard operating procedures in alignment with the expectations set forth by the catalog and the Nebraska Department of Education Oversee day-to-day operations of the Culinary Certificate Program ensuring efficiency and high-quality programming within budget. Observe and evaluate student performance and behavior, including filling out rubrics, grading, and assessing skills, and delivering effective feedback to improve student learning. 80% DIRECT CULINARY INSTRUCTION & PLANNING Direct Culinary Instruction Provide 20-30 hours/week of culinary instruction through lectures as well as direct culinary instruction Use educational best practices to design programming that ensures students are equipped with job-readiness skills that support living-wage employment Use facilitation skills to deliver direct instruction per the curriculum, guide students through the practice of skills, and provide opportunities for students to demonstrate skills independently Observe and give feedback to students as they complete face-to-face instruction and work experience Provide timely and individualized feedback to students to improve students' educational and self-sufficiency outcomes Adapt materials to meet the needs of learners and organizational values while maintaining compliance with overlapping internal and external requirements Enforce program policies and provide strong classroom management in dynamic learning settings Address moderate and severe student performance issues including devising remedial classwork opportunities and handling disciplinary issues. Planning & Program Management Develop and maintain program documentation including training materials, grades, attendance, transcripts, timesheets, forms, and other paperwork in compliance with program policy and the policies and needs of program partners Develop, cost and execute menus for weekly meal preparation as part of hands-on work-experience Managing the admissions process including recruitment, interviewing, facilitating kitchen trials, and evaluating applicants Ensure uniform and supplies inventory and ordering for the Culinary Certificate Program is completed Work with leadership to make operational decisions for the program including program and student scheduling, communication with partner organizations, and creating and managing communication tools such as learning materials, calendars, and agendas Support collection and reporting of all data needed for both internal and external program monitoring and improvement purposes Support the team in meeting organizational and program goals such as program financial self-sufficiency, maintaining usage of local food dollar, and reducing food waste within budget 10% PEOPLE MANAGEMENT Coordinate and communicate programming expectations Drive decisions on scheduling and training Respond to stakeholder feedback about programming, staff, and program partners including providing mediation Performance management for the students including providing feedback, professional development training, and ensuring that they are supported in meeting performance goals Lead meetings, trainings, one-on-ones with students, and other activities to support clarity and teamwork 10% ADMINISTRATIVE Attend supervision and team meetings Respond to email and all communications in a timely manner Attend professional development training/workshops Follow company policies including financial policies by managing and submitting financial documents including receipts, requisitions, invoices, and other sensitive documents Support monthly data submissions as assigned OTHER DUTIES AS ASSIGNED Other duties as assigned REQUIRED SKILLS, QUALITIES, AND EXPERIENCE Three (3) years of trade or professional experience at a journeyman level, or its equivalent in the trade or specialty to be taught, or a baccalaureate or associate degree in that trade or specialty and one (1) year of trade or professional experience at a journeyman level, or its equivalent in the trade or specialty to be taught Experience and skill to work with disinvested populations in a supportive learning environment and appropriately handle sensitive information and documents Ability to maintain a professional environment focusing on hard/soft job skills Proficiency in Google Suite and Microsoft Office including Excel Valid Food Handler's ServSafe Certification Ability to earn the ServSafe Manager Certification within six months of hire Must be available during program hours and during required staff meetings and events such as graduation Must be able to proactively think, plan, and execute resourcefully Must be able to solve problems and be solution oriented Must be open to growth in the areas of education and facilitation through training and collaboration on curriculum development PREFERRED SKILLS, QUALITIES, AND EXPERIENCE 1+ years classroom management and teaching experience, especially in an adult or teen learning environment and/or with differently abled learners Valid ServSafe Manager Certificate Familiarity with the food system concepts such as zero-waste and seasonality and professional familiarity with the Omaha Metro local food system Familiarity with the Omaha Metro social service system including employment services, federal and state benefits, and organizations that work with vulnerable populations Valid First Aid or other safety certifications Conversational and written Spanish fluency preferred WORKING CONDITIONS AND PHYSICAL DEMANDS Constantly moves about a commercial kitchen setting, both on-site at NMEP and off-site at MCC or other locations Frequently moves supplies weighing up to 50 pounds Frequently positions self to reach products stored on high or low shelves Frequently works in indoor conditions Frequently operates a computer and other office equipment and supplies This person frequently communicates with staff, students, volunteers, vendors, guests to the program, and others about program and organizational operations, policies, and products. Must be able to communicate and exchange accurate and relevant information in these situations. This person must be able to work effectively in environments that are often loud, cramped, or hot Must be able to discern between acceptable and unacceptable product and cleanliness standards in a food service setting . click apply for full job details
We are a fast growing start-up company providing risk management and workers' compensation services. We've doubled in size this year and are continuing to grow rapidly. This opportunity supports a major U.S. aviation client, offers a salary range of $125K-$140K, up to 10% annual bonus, Day-1 benefits, unlimited vacation (RTO), and executive visibility in a high-impact role. Total salary plus bonus compensation potential up to $154,000. We are seeking a high-performing Workers' Compensation Senior Manager to lead and elevate a region of a nationwide workers' compensation program supporting a major aviation client. This role offers the opportunity to drive meaningful impact across claims performance, financial outcomes, operational excellence, and crewmember experience within a dynamic and growth-oriented environment. The Senior Manager will own the regional strategy, performance, and execution across all aspects of the workers' compensation program and their team. This leader will manage a team and will partner closely with the aviation client's Risk Management team, insurance carriers, third-party administrators (TPAs), and other key business partners to ensure disciplined claims management, financial stewardship, and a consistently high standard of care, responsiveness, and communication for injured crewmembers. This role oversees regional day-to-day claims activity, leads and participates in claim reviews and investigations, and provides advanced technical guidance throughout the lifecycle of workers' compensation claims. Success in this role requires the ability to balance strategic oversight with operational execution while influencing diverse stakeholders in a high-visibility environment. The ideal candidate thrives in ambiguity, moves confidently between strategic planning and hands-on leadership, and brings exceptional analytical, communication, and problem-solving capabilities. This is an opportunity to shape program performance while contributing to the evolution of a scaling risk management platform. Minimal travel required (up to 10%). Compensation The expected salary range for this position is $125,000 - $140,000, depending on qualifications and experience plus up to 10% annual bonus. Compensation may also include additional performance-based incentives where applicable. We are a pay-for-performance organization. Compensation is directly aligned to impact, results, accountability, and the measurable value delivered in the role. Benefits • Medical, dental, and vision coverage • Retirement savings plan with up to a 5% employer match • Unlimited Vacation (RTO) • Additional programs supporting work-life balance and overall well-being All benefits begin on the first day of employment. Strategic Impact • Drive measurable improvements in claims outcomes and total cost of risk • Strengthen carrier and TPA performance through data-driven accountability • Enhance service consistency and injured employee experience • Influence program governance, reporting rigor, and operational scalability • Serve as a trusted advisor to senior stakeholders Key Responsibilities • Lead and own the regional workers' compensation program strategy, execution, and performance results • Manage a team, provide training and development, and ensure the team meets and exceeds all goals and objectives • Oversee day-to-day regional claims activity to ensure regulatory compliance, reserve accuracy, litigation management, and service excellence • Serve as the primary escalation leader for complex, high-exposure, or sensitive claims matters • Partner with the aviation client's Risk Management team to align program outcomes with organizational priorities • Establish and monitor KPIs, SLAs, and performance metrics for TPAs and insurance carriers • Lead claim reviews, stewardship meetings, and performance discussions with external partners • Provide technical expertise across complex, multi-jurisdictional claims • Analyze loss trends, claim duration, severity drivers, and cost containment opportunities • Identify systemic risks and implement corrective strategies • Design and enhance governance processes, workflows, and reporting frameworks • Drive continuous improvement initiatives that strengthen both financial and service outcomes • Promote a culture grounded in accountability, transparency, and performance Leadership Expectations This position carries full management-level accountability, responsibilities, and executive visibility. Directors will be assigned. The Senior Manager is expected to lead through influence, establish rigorous performance expectations, and drive results across internal and external stakeholders. The successful candidate will demonstrate executive presence, sound judgment, comfort operating in high-expectation environments, confidence in challenging partners when performance standards are not met, and the ability to translate data into actionable strategy. Qualifications Education • Bachelor's degree from an accredited university required • CPCU, AIC, ARM, or other advanced industry designations strongly preferred Experience • Minimum five (5) years of progressive workers' compensation claims experience • Minimum two (2) years leading lost-time adjusters or claims teams • Demonstrated oversight of complex, multi-state workers' compensation portfolios • Experience serving as a senior technical resource or escalation authority • Proven partnership experience with insurance carriers and TPAs • Experience driving measurable program improvements preferred • Aviation or other highly regulated industry experience preferred Core Competencies • Advanced knowledge of workers' compensation claims strategy and program administration • Strong financial acumen related to total cost of risk • Data-driven decision-making capabilities • Exceptional written and verbal communication skills • High-level stakeholder management and influence skills • Strong organizational discipline and operational rigor • Bilingual Spanish proficiency preferred Work Environment • Mental: Strategic analysis, complex problem-solving, and sound decision-making under pressure • Physical: Primarily computer-based work with limited travel • Auditory/Visual: Verbal communication and standard visual requirements Reasonable accommodations may be provided where appropriate. Additional Requirements • Credit security clearance required • Must have Global Entry status or be pre-approved Compensation details: 00 Yearly Salary PI77846a43f5-
07/25/2026
Full time
We are a fast growing start-up company providing risk management and workers' compensation services. We've doubled in size this year and are continuing to grow rapidly. This opportunity supports a major U.S. aviation client, offers a salary range of $125K-$140K, up to 10% annual bonus, Day-1 benefits, unlimited vacation (RTO), and executive visibility in a high-impact role. Total salary plus bonus compensation potential up to $154,000. We are seeking a high-performing Workers' Compensation Senior Manager to lead and elevate a region of a nationwide workers' compensation program supporting a major aviation client. This role offers the opportunity to drive meaningful impact across claims performance, financial outcomes, operational excellence, and crewmember experience within a dynamic and growth-oriented environment. The Senior Manager will own the regional strategy, performance, and execution across all aspects of the workers' compensation program and their team. This leader will manage a team and will partner closely with the aviation client's Risk Management team, insurance carriers, third-party administrators (TPAs), and other key business partners to ensure disciplined claims management, financial stewardship, and a consistently high standard of care, responsiveness, and communication for injured crewmembers. This role oversees regional day-to-day claims activity, leads and participates in claim reviews and investigations, and provides advanced technical guidance throughout the lifecycle of workers' compensation claims. Success in this role requires the ability to balance strategic oversight with operational execution while influencing diverse stakeholders in a high-visibility environment. The ideal candidate thrives in ambiguity, moves confidently between strategic planning and hands-on leadership, and brings exceptional analytical, communication, and problem-solving capabilities. This is an opportunity to shape program performance while contributing to the evolution of a scaling risk management platform. Minimal travel required (up to 10%). Compensation The expected salary range for this position is $125,000 - $140,000, depending on qualifications and experience plus up to 10% annual bonus. Compensation may also include additional performance-based incentives where applicable. We are a pay-for-performance organization. Compensation is directly aligned to impact, results, accountability, and the measurable value delivered in the role. Benefits • Medical, dental, and vision coverage • Retirement savings plan with up to a 5% employer match • Unlimited Vacation (RTO) • Additional programs supporting work-life balance and overall well-being All benefits begin on the first day of employment. Strategic Impact • Drive measurable improvements in claims outcomes and total cost of risk • Strengthen carrier and TPA performance through data-driven accountability • Enhance service consistency and injured employee experience • Influence program governance, reporting rigor, and operational scalability • Serve as a trusted advisor to senior stakeholders Key Responsibilities • Lead and own the regional workers' compensation program strategy, execution, and performance results • Manage a team, provide training and development, and ensure the team meets and exceeds all goals and objectives • Oversee day-to-day regional claims activity to ensure regulatory compliance, reserve accuracy, litigation management, and service excellence • Serve as the primary escalation leader for complex, high-exposure, or sensitive claims matters • Partner with the aviation client's Risk Management team to align program outcomes with organizational priorities • Establish and monitor KPIs, SLAs, and performance metrics for TPAs and insurance carriers • Lead claim reviews, stewardship meetings, and performance discussions with external partners • Provide technical expertise across complex, multi-jurisdictional claims • Analyze loss trends, claim duration, severity drivers, and cost containment opportunities • Identify systemic risks and implement corrective strategies • Design and enhance governance processes, workflows, and reporting frameworks • Drive continuous improvement initiatives that strengthen both financial and service outcomes • Promote a culture grounded in accountability, transparency, and performance Leadership Expectations This position carries full management-level accountability, responsibilities, and executive visibility. Directors will be assigned. The Senior Manager is expected to lead through influence, establish rigorous performance expectations, and drive results across internal and external stakeholders. The successful candidate will demonstrate executive presence, sound judgment, comfort operating in high-expectation environments, confidence in challenging partners when performance standards are not met, and the ability to translate data into actionable strategy. Qualifications Education • Bachelor's degree from an accredited university required • CPCU, AIC, ARM, or other advanced industry designations strongly preferred Experience • Minimum five (5) years of progressive workers' compensation claims experience • Minimum two (2) years leading lost-time adjusters or claims teams • Demonstrated oversight of complex, multi-state workers' compensation portfolios • Experience serving as a senior technical resource or escalation authority • Proven partnership experience with insurance carriers and TPAs • Experience driving measurable program improvements preferred • Aviation or other highly regulated industry experience preferred Core Competencies • Advanced knowledge of workers' compensation claims strategy and program administration • Strong financial acumen related to total cost of risk • Data-driven decision-making capabilities • Exceptional written and verbal communication skills • High-level stakeholder management and influence skills • Strong organizational discipline and operational rigor • Bilingual Spanish proficiency preferred Work Environment • Mental: Strategic analysis, complex problem-solving, and sound decision-making under pressure • Physical: Primarily computer-based work with limited travel • Auditory/Visual: Verbal communication and standard visual requirements Reasonable accommodations may be provided where appropriate. Additional Requirements • Credit security clearance required • Must have Global Entry status or be pre-approved Compensation details: 00 Yearly Salary PI77846a43f5-
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Manager of Claims Operations, you will manage and be accountable for property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. You will develop engaged employees through regular coaching and feedback to deliver business results. You will execute process improvements, provide feedback on the process and lead organizational process changes. Claims Managers drive execution of operational risk management, regulatory compliance training, policies and, procedures. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in the Tampa Commerce Park office. Relocation assistance is not available for this position. What you'll do: Inspects and reviews quality of claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners. Creates conditions for success removes obstacles, leads and champions change. Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handles escalations and makes appropriate decisions based on the policy. Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert. Hires, develops, and coaches claims employees for results delivery. Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of relevant education and/or experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory or management experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: Existing Manager or previous experience as a Manager in property claims. 5 years of property claims experience handling moderate severity Homeowners or Dwelling claims. Field property claims experience. Knowledge of property claims contracts and interpretation of case law. Residential construction experience. Experience with Xactimate, XactAnalysis and XactContents. Experience handling catastrophe claims. CPCU or other insurance industry designation. Ability to work weekends and overtime as needed. US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $103,450 - $186,210. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
07/24/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Manager of Claims Operations, you will manage and be accountable for property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. You will develop engaged employees through regular coaching and feedback to deliver business results. You will execute process improvements, provide feedback on the process and lead organizational process changes. Claims Managers drive execution of operational risk management, regulatory compliance training, policies and, procedures. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in the Tampa Commerce Park office. Relocation assistance is not available for this position. What you'll do: Inspects and reviews quality of claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners. Creates conditions for success removes obstacles, leads and champions change. Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handles escalations and makes appropriate decisions based on the policy. Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert. Hires, develops, and coaches claims employees for results delivery. Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of relevant education and/or experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory or management experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: Existing Manager or previous experience as a Manager in property claims. 5 years of property claims experience handling moderate severity Homeowners or Dwelling claims. Field property claims experience. Knowledge of property claims contracts and interpretation of case law. Residential construction experience. Experience with Xactimate, XactAnalysis and XactContents. Experience handling catastrophe claims. CPCU or other insurance industry designation. Ability to work weekends and overtime as needed. US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $103,450 - $186,210. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Description: Position: Donor Engagement Manager - CEO/CDO Support About ACE Scholarships ACE is a 501(c)(3) non-profit, founded in 2000 in Denver, Colorado, to provide low-income children with equal access to quality K-12 private schools through partial scholarship support. Over the past 25+ years, ACE has delivered more than 140,000 scholarships worth over $390 million. This school year, ACE is serving approximately 16,000+ children in Arkansas, Colorado, Delaware, Hawaii, Kansas, Louisiana, Mississippi, Missouri, Montana, New Mexico, Texas, Utah, and Wyoming, and is actively pursuing other expansion opportunities with the support of national funding partners. ACE is actively preparing for the Federal School Choice Tax Credit Program which comes into effect January 2027. For more information visit the ACE website at . Our Mission Our mission is to advance K-12 educational freedom, with a focus on securing financial support for families so they may access the quality education of their choice. Our Values: ACE Founding Principles: Our founding principles are the foundation of ACE and our North Star. We honor ACE's founders by remaining committed to these principles, and we passionately advocate for the Mission and Vision these principles support. Accountability: We embrace personal responsibility by taking ownership of our work and focusing on results. We expect both to give and to receive honest feedback. Innovation: We know ideas matter. We prefer the risks and rewards that come with creativity to the certainty that attends stagnation. Adaptability: We position ourselves to take advantage of opportunities, embracing strategic and operational change when it makes our work more impactful. Optimism: We believe our best days are ahead, and we embrace a forward-thinking mindset. We will make mistakes, but we will remain cheerful in the face of adversity and give people the benefit of the doubt. Kindness: We value everyone on our team, respect differences, and trust one another. This requires courage and strength, as it involves celebrating and giving our undivided attention to others. Our Founding Principles: Free enterprise and democracy work Parents know the best education environment for their kids Private schools offer great value and have open seats All people are created equal and deserve an equal chance to pursue the American Dream Position Overview The Donor Engagement Manager is a highly organized, proactive, and warm professional providing high-level support to the Chief Executive Officer (CEO) and Chief Development Officer (CDO). The ideal candidate aligns closely with the organization's values and leadership, communicates effectively, and thrives in a fast-paced environment. They are responsive, solution-oriented, and willing to support time-sensitive needs, including occasional evenings and weekends. This is a dynamic opportunity for someone eager to grow as a leader. This position also includes occasional travel opportunities to support the CEO and CDO at donor events and strategic engagements. This role is critical in supporting donor relations, maintaining internal alignment with the Marketing and Development teams, and managing executive-level logistics with discretion and professionalism. Primary Job Responsibilities Donor Engagement & Communication for the CEO and CDO Coordinate donor meetings, major gift planning, and fundraising events Maximize follow-up opportunities from fundraising events by: Conducting follow-up phone calls to schedule one on one donor meetings Draft and send thoughtful, professional, and personalized follow-up notes, emails, and other ACE overview materials Draft pre-meeting notes and meeting confirmations Maintain warm, articulate, and professional donor communication Help the CEO and CDO stand out by strengthening donor relationships and managing key details Send board communications on behalf of the CEO and CDO Collaborate with the CEO and CDO to track and fulfill responsibilities tied to annual goals Schedule and support weekly prospect meetings with relevant staff Coordinate and support webinars and meetings with major gift officers Coordinate and support webinars and meetings with major donor prospect, national board and other stakeholders as required Donor Meeting Preparation Create detailed trip agendas, including donor bios, giving history, and meeting notes Prepare briefing documents and materials for donor meetings Donor Prospecting Identify influential and wealthy prospects nationally to support diversity of donors across the nation Help coordinate meetings, zoom calls with prospects Travel & Event Logistics Coordinate travel arrangements (flights, accommodations, transportation) Book restaurants and manage logistics for donor visits and team travel Adaptability & Executive Support Provide direct support to the CEO and CDO for important, time-sensitive, and occasional last-minute requests, including projects that require immediate response Ensure a calm, efficient, and responsive executive environment Understanding that this is a fast-paced environment, and while we seek to plan as much in advance, circumstances do not always allow for such planning Managing CEO and CDO expense reports and monthly review of CEO and CDO budget Collaboration with Senior Leadership Partner closely with the President and Marketing Leaders to align on development strategy and execution Coordinate National School Choice Partnerships Help CEO and CDO maintain relations with national school choice partners to enhance ACE's work Communications & Special Projections Collaborate with the communications team on speechwriting, media interviews, and major projects (e.g., organizational magazine) Serve as backup for the communications team in drafting CEO communications when needed Manage consistency and clarity on messaging to align with communications team Support or lead execution of media projects when the communications team is unavailable CEO bookings for podcasts, interviews, and public appearances in collaboration with Mar/Comms Supporting CEO and CDO in school choice market research, reading newspapers and articles daily Social Media Work with Social Media Manager to coordinate CEO posts Facebook, X, Instagram and LinkedIn Assist Social Media Manager with CEO in growing his national social media presence Staff Support Work with President to help schedule guest speakers for internal staff meetings Work with CDO to help coordinate and prepare materials for monthly development team meetings Draft internal notes and updates to staff on behalf of the CEO Knowledge, Skills, and Abilities Unwavering belief in the mission of ACE Scholarships Exceptional written and verbal communication skills and an excellent professional appearance and presentation Warm, personable and professional demeanor Highly organized, detailed oriented and proven ability to manage shifting priorities and complex logistics Comfortable working in a fast-paced, dynamic environment Eagerness to learn, grown, and develop within the field of development and nonprofit leadership Experience supporting executives or working in donor-focused roles preferred Ability to convey the mission and vision of ACE Scholarships to internal and external stakeholders Requirements Education: Bachelor's degree in business administration, non-profit management or other related field desired; or equivalent related experience of 4+ years in executive support, development, sales, business administration, hospitality, or other related fields. Personal and professional integrity Must be proficient in Microsoft Office Suite; familiar with Raisers Edge (or other similar CRM system) for managing donor communications and record donor moves and communications in Raiser's Edge On occasion, ability to travel, willingness to work flexible hours, including evenings or weekends when needed Location, Travel, and Reporting This an in-office role in Denver office, remote work as approved by manager Reports to the Chief Executive Officer 15 -20% travel throughout the year FLSA Status: Full-time, Exempt Compensation Annual salary range: $90,000 - $110,000, based on experience and alignment with internal pay bands. In addition, this role is eligible for ACE's comprehensive benefits package, which includes but is not limited to: Medical Insurance (with generous employer contribution) Dental Insurance (with generous employer contribution) Vision Insurance Voluntary Life Insurance HSA, FSA, Limited FSA, and Dependent Care FSA pre-tax spending accounts Employee Assistance Program (EAP) Free, Employer-paid Short-term, Long-term, and AD&D insurance 401(k) with 6% employer match with immediate vesting Monthly cellphone stipend . click apply for full job details
07/24/2026
Full time
Description: Position: Donor Engagement Manager - CEO/CDO Support About ACE Scholarships ACE is a 501(c)(3) non-profit, founded in 2000 in Denver, Colorado, to provide low-income children with equal access to quality K-12 private schools through partial scholarship support. Over the past 25+ years, ACE has delivered more than 140,000 scholarships worth over $390 million. This school year, ACE is serving approximately 16,000+ children in Arkansas, Colorado, Delaware, Hawaii, Kansas, Louisiana, Mississippi, Missouri, Montana, New Mexico, Texas, Utah, and Wyoming, and is actively pursuing other expansion opportunities with the support of national funding partners. ACE is actively preparing for the Federal School Choice Tax Credit Program which comes into effect January 2027. For more information visit the ACE website at . Our Mission Our mission is to advance K-12 educational freedom, with a focus on securing financial support for families so they may access the quality education of their choice. Our Values: ACE Founding Principles: Our founding principles are the foundation of ACE and our North Star. We honor ACE's founders by remaining committed to these principles, and we passionately advocate for the Mission and Vision these principles support. Accountability: We embrace personal responsibility by taking ownership of our work and focusing on results. We expect both to give and to receive honest feedback. Innovation: We know ideas matter. We prefer the risks and rewards that come with creativity to the certainty that attends stagnation. Adaptability: We position ourselves to take advantage of opportunities, embracing strategic and operational change when it makes our work more impactful. Optimism: We believe our best days are ahead, and we embrace a forward-thinking mindset. We will make mistakes, but we will remain cheerful in the face of adversity and give people the benefit of the doubt. Kindness: We value everyone on our team, respect differences, and trust one another. This requires courage and strength, as it involves celebrating and giving our undivided attention to others. Our Founding Principles: Free enterprise and democracy work Parents know the best education environment for their kids Private schools offer great value and have open seats All people are created equal and deserve an equal chance to pursue the American Dream Position Overview The Donor Engagement Manager is a highly organized, proactive, and warm professional providing high-level support to the Chief Executive Officer (CEO) and Chief Development Officer (CDO). The ideal candidate aligns closely with the organization's values and leadership, communicates effectively, and thrives in a fast-paced environment. They are responsive, solution-oriented, and willing to support time-sensitive needs, including occasional evenings and weekends. This is a dynamic opportunity for someone eager to grow as a leader. This position also includes occasional travel opportunities to support the CEO and CDO at donor events and strategic engagements. This role is critical in supporting donor relations, maintaining internal alignment with the Marketing and Development teams, and managing executive-level logistics with discretion and professionalism. Primary Job Responsibilities Donor Engagement & Communication for the CEO and CDO Coordinate donor meetings, major gift planning, and fundraising events Maximize follow-up opportunities from fundraising events by: Conducting follow-up phone calls to schedule one on one donor meetings Draft and send thoughtful, professional, and personalized follow-up notes, emails, and other ACE overview materials Draft pre-meeting notes and meeting confirmations Maintain warm, articulate, and professional donor communication Help the CEO and CDO stand out by strengthening donor relationships and managing key details Send board communications on behalf of the CEO and CDO Collaborate with the CEO and CDO to track and fulfill responsibilities tied to annual goals Schedule and support weekly prospect meetings with relevant staff Coordinate and support webinars and meetings with major gift officers Coordinate and support webinars and meetings with major donor prospect, national board and other stakeholders as required Donor Meeting Preparation Create detailed trip agendas, including donor bios, giving history, and meeting notes Prepare briefing documents and materials for donor meetings Donor Prospecting Identify influential and wealthy prospects nationally to support diversity of donors across the nation Help coordinate meetings, zoom calls with prospects Travel & Event Logistics Coordinate travel arrangements (flights, accommodations, transportation) Book restaurants and manage logistics for donor visits and team travel Adaptability & Executive Support Provide direct support to the CEO and CDO for important, time-sensitive, and occasional last-minute requests, including projects that require immediate response Ensure a calm, efficient, and responsive executive environment Understanding that this is a fast-paced environment, and while we seek to plan as much in advance, circumstances do not always allow for such planning Managing CEO and CDO expense reports and monthly review of CEO and CDO budget Collaboration with Senior Leadership Partner closely with the President and Marketing Leaders to align on development strategy and execution Coordinate National School Choice Partnerships Help CEO and CDO maintain relations with national school choice partners to enhance ACE's work Communications & Special Projections Collaborate with the communications team on speechwriting, media interviews, and major projects (e.g., organizational magazine) Serve as backup for the communications team in drafting CEO communications when needed Manage consistency and clarity on messaging to align with communications team Support or lead execution of media projects when the communications team is unavailable CEO bookings for podcasts, interviews, and public appearances in collaboration with Mar/Comms Supporting CEO and CDO in school choice market research, reading newspapers and articles daily Social Media Work with Social Media Manager to coordinate CEO posts Facebook, X, Instagram and LinkedIn Assist Social Media Manager with CEO in growing his national social media presence Staff Support Work with President to help schedule guest speakers for internal staff meetings Work with CDO to help coordinate and prepare materials for monthly development team meetings Draft internal notes and updates to staff on behalf of the CEO Knowledge, Skills, and Abilities Unwavering belief in the mission of ACE Scholarships Exceptional written and verbal communication skills and an excellent professional appearance and presentation Warm, personable and professional demeanor Highly organized, detailed oriented and proven ability to manage shifting priorities and complex logistics Comfortable working in a fast-paced, dynamic environment Eagerness to learn, grown, and develop within the field of development and nonprofit leadership Experience supporting executives or working in donor-focused roles preferred Ability to convey the mission and vision of ACE Scholarships to internal and external stakeholders Requirements Education: Bachelor's degree in business administration, non-profit management or other related field desired; or equivalent related experience of 4+ years in executive support, development, sales, business administration, hospitality, or other related fields. Personal and professional integrity Must be proficient in Microsoft Office Suite; familiar with Raisers Edge (or other similar CRM system) for managing donor communications and record donor moves and communications in Raiser's Edge On occasion, ability to travel, willingness to work flexible hours, including evenings or weekends when needed Location, Travel, and Reporting This an in-office role in Denver office, remote work as approved by manager Reports to the Chief Executive Officer 15 -20% travel throughout the year FLSA Status: Full-time, Exempt Compensation Annual salary range: $90,000 - $110,000, based on experience and alignment with internal pay bands. In addition, this role is eligible for ACE's comprehensive benefits package, which includes but is not limited to: Medical Insurance (with generous employer contribution) Dental Insurance (with generous employer contribution) Vision Insurance Voluntary Life Insurance HSA, FSA, Limited FSA, and Dependent Care FSA pre-tax spending accounts Employee Assistance Program (EAP) Free, Employer-paid Short-term, Long-term, and AD&D insurance 401(k) with 6% employer match with immediate vesting Monthly cellphone stipend . click apply for full job details
Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better. Fundada en 1985, ATS es una empresa con presencia en los Estados Unidos, México y el Reino Unido. Somos profesionales en mantenimiento industrial y hacemos que las fábricas funcionen mejor. Principal Duties/Responsibilities: To Live and Lead Safety Manages the Site Safety Program and ensures all policies are being followed by employees Drives housekeeping standards, including 5S Demonstrates leadership for employee safety and/wellness through Beyond Zero initiatives To Inspire and Provide Clarity on Vision and Strategy Develops and displays a thorough understanding of site-level and company-wide strategic initiatives Actively supports positive change, working with the site staff to ensure understanding and effective implementation of new processes and procedures Communicates with the team to promote an understanding of the relationship between site actions and results and overall strategic objectives To Own Our ATS Culture Drives day-to-day execution of team-related responsibilities/team priorities using the leadership competencies that support our ATS culture Displays behaviors that align with being self-motivated and emotionally intelligent To Support Our Employees' Learning and Growth Manages employee performance and provides development opportunities Mentors/coaches employees regarding career planning, training, skills development using ongoing one-on-one communication To Ensure and Drive our Business Results Leads and ensures the Operating System is understood, reinforced, and embedded Assists Site Manager in measuring and reporting key maintenance performance indicators including root cause analyses. Delivers on related action items, removes barriers, and addresses issues in order to promote continuous improvement Communicates and escalates priorities, issues, and equipment status to the customer as needed, playing a key role in developing and sustaining a positive and profitable relationship with the customer Assists Site Manager in managing expenses, such as labor, overtime, and material consumption. Approves any overtime worked by the team. Reviews work orders and ensures adherence to work schedules. Identifies and rectifies any gaps. Conducts and participates in team meetings as an influential leader. Knowledge, Skills, Abilities (KSAs), & Competencies: Essential KSAs: Associate's degree or equivalent from a two-year college with a minimum of 3 years of experience in a related field or an equivalent combination of education and experience Strong communication skills - verbal and written Strong computer skills, including Microsoft applications, web-based applications, and CMMS software Desirable KSAs: Foundational business acumen (understanding contracts and the customer's business, negotiation, billing models, financial experience, relationship building) Planner/scheduler experience ideal ATS believes in fair and equitable pay. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. We also offer market leading benefit programs including Medical, Dental and Vision plans, PTO, a 401k retirement plans with employer matching, tuition reimbursement, and more. Pay Range $73,090.59 $97,454.12 USD ATS is committed to providing equal employment opportunities in all aspects of employment to all applicants and employees without regard to age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information, or other legally protected status. Review the privacy policy here. ATS se compromete a brindar igualdad de oportunidades de empleo en todos los aspectos del empleo a todos los solicitantes y empleados, independientemente de su edad, color, raza, religión, sexo (incluido el embarazo, identidad de género y orientación sexual), origen nacional, discapacidad, estatus de veterano, información genética u otro estatus legalmente protegido. Revisión de la política de privacidad aquí here.
07/24/2026
Full time
Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better. Fundada en 1985, ATS es una empresa con presencia en los Estados Unidos, México y el Reino Unido. Somos profesionales en mantenimiento industrial y hacemos que las fábricas funcionen mejor. Principal Duties/Responsibilities: To Live and Lead Safety Manages the Site Safety Program and ensures all policies are being followed by employees Drives housekeeping standards, including 5S Demonstrates leadership for employee safety and/wellness through Beyond Zero initiatives To Inspire and Provide Clarity on Vision and Strategy Develops and displays a thorough understanding of site-level and company-wide strategic initiatives Actively supports positive change, working with the site staff to ensure understanding and effective implementation of new processes and procedures Communicates with the team to promote an understanding of the relationship between site actions and results and overall strategic objectives To Own Our ATS Culture Drives day-to-day execution of team-related responsibilities/team priorities using the leadership competencies that support our ATS culture Displays behaviors that align with being self-motivated and emotionally intelligent To Support Our Employees' Learning and Growth Manages employee performance and provides development opportunities Mentors/coaches employees regarding career planning, training, skills development using ongoing one-on-one communication To Ensure and Drive our Business Results Leads and ensures the Operating System is understood, reinforced, and embedded Assists Site Manager in measuring and reporting key maintenance performance indicators including root cause analyses. Delivers on related action items, removes barriers, and addresses issues in order to promote continuous improvement Communicates and escalates priorities, issues, and equipment status to the customer as needed, playing a key role in developing and sustaining a positive and profitable relationship with the customer Assists Site Manager in managing expenses, such as labor, overtime, and material consumption. Approves any overtime worked by the team. Reviews work orders and ensures adherence to work schedules. Identifies and rectifies any gaps. Conducts and participates in team meetings as an influential leader. Knowledge, Skills, Abilities (KSAs), & Competencies: Essential KSAs: Associate's degree or equivalent from a two-year college with a minimum of 3 years of experience in a related field or an equivalent combination of education and experience Strong communication skills - verbal and written Strong computer skills, including Microsoft applications, web-based applications, and CMMS software Desirable KSAs: Foundational business acumen (understanding contracts and the customer's business, negotiation, billing models, financial experience, relationship building) Planner/scheduler experience ideal ATS believes in fair and equitable pay. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. We also offer market leading benefit programs including Medical, Dental and Vision plans, PTO, a 401k retirement plans with employer matching, tuition reimbursement, and more. Pay Range $73,090.59 $97,454.12 USD ATS is committed to providing equal employment opportunities in all aspects of employment to all applicants and employees without regard to age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information, or other legally protected status. Review the privacy policy here. ATS se compromete a brindar igualdad de oportunidades de empleo en todos los aspectos del empleo a todos los solicitantes y empleados, independientemente de su edad, color, raza, religión, sexo (incluido el embarazo, identidad de género y orientación sexual), origen nacional, discapacidad, estatus de veterano, información genética u otro estatus legalmente protegido. Revisión de la política de privacidad aquí here.
Job Description Job Description About Us We're an AI-driven SaaS automation provider for corporate finance that automates back-office business processes involving tasks, analytics, and responses in Accounts Payable and Accounts Receivable. By leveraging natural language processing, artificial intelligence, and machine learning, based on proprietary small language models and commercial LLMs, Auditoria removes friction and repetition from mundane tasks while automating complex functions and providing real-time visibility into cash performance. Corporate finance and accounting teams use Auditoria to accelerate business value while minimizing heavy IT involvement, improving business resilience, lowering attrition, and accelerating business insights. Founded in 2019 and backed by KPMG, Workday Ventures, Dell Technologies, Venrock, Innovius Capital, Sentinel Global, NeoTribe Ventures, Engineering Capital, and Firebolt Ventures, we build AI Team Mates that drive intelligent automation by combining fine-grained analytical orchestration of a company's typical financial and audit workflows with conversational AI, delivering rapid value to the finance/audit back office. We've received numerous awards including: Best AI-Powered Financial Automation Solution of 2026 by Acquisition International Magazine's Global Excellence Awards. CBInsights Fintech 100 - 2025. Global Excellence Awards - Best AI-Driven Finance Automation Platform - 2025 Winner. Q3 2024 Constellation ShortList for AI-Driven Cognitive Applications for the fifth year in a row. The Gartner Emerging Tech Impact Radar: Artificial Intelligence Report 2024 named Auditoria as a sample vendor for Composite AI. Named a sample vendor for intelligent applications in finance in the Hype Cycle for Autonomous Accounting, 2024, the Hype Cycle for Finance AI and Advanced Analytics, 2024, and the Hype Cycle for the Future of Enterprise Applications, 2024 reports. About the Role We are looking for an experienced enterprise software Product Manager to join Auditoria's Product Management team. In this role, you will have the opportunity to define and deliver a completely new integrated experience and drive new growth for the business through our revolutionary AI Teammates which autonomously execute business process workflows for the Office of the CFO, seamlessly and securely operating against all the Systems of Record and Systems of Communication which Enterprise Finance teams use. This is a very exciting time to join a team that is shaping the company's growth strategy, create, and own end-to-end products and their success in the marketplace. This role reports into the Director of Product Management AP/P2P and works cross functionally with the Product and Engineering organization, Sales, Professional Services, and with Auditoria partners. It is a hands-on role, based in Santa Clara, California. Those candidates selected to advance in the interview process will be required to participate in in-person interviews. If hired, employees will be expected to work from the Santa Clara office a minimum of three (3) days per week. Please note that relocation assistance is not available for this role at this time. Key Responsibilities Ownership of Auditoria's offerings for the AP/P2P (Procure-to-pay). Hands-on complete inbound and outbound product management responsibilities. Set strategic objectives (OKRs/KPIs) that align with corporate goals (e.g., revenue growth, profitability, market share), measure them, and ship products which meet or exceed them. Roadmap ownership, prioritize investments across new features, enhancements, and technical debt to maximize ROI. Evaluate market offerings for build/buy fit, and for competitive aspects. Positioning, messaging, sales and field enablement, partner enablement. Participate in any pre-sales and post-sales customer and partner activities representing the products. Collaborate across the Engineering, Pre-sales, Professional Services, Support teams and build a culture of customer-first with unmatched competence, excellence across all the functions. Qualifications Bachelor's degree in information systems or accounting. 5+ years of experience as a Senior Product Manager, with a proven track record of successfully shipping Enterprise SaaS offerings. Excellent understanding of the Office of the CFO, its business process workflows and its tech stack in large enterprises across multiple verticals. Shipped complex enterprise products on time, on budget, with raving customer reviews and top SaaS/AI margins. Experience with AI technology: language models (large and small, proprietary and open source), SDLC of apps that are built using AI tech, UX paradigms for users interfacing with AI. Adept at building consensus across diverse, globally distributed teams and customer communities, utilizing strong interpersonal and influencing skills to deliver strategic vision. Must be currently authorized to work in the United States without employer sponsorship, as we are unable to sponsor or transfer visas for this position. Must be located in or within commuting distance of Santa Clara, CA to be considered. PI1d487a3999f4-2543
07/24/2026
Full time
Job Description Job Description About Us We're an AI-driven SaaS automation provider for corporate finance that automates back-office business processes involving tasks, analytics, and responses in Accounts Payable and Accounts Receivable. By leveraging natural language processing, artificial intelligence, and machine learning, based on proprietary small language models and commercial LLMs, Auditoria removes friction and repetition from mundane tasks while automating complex functions and providing real-time visibility into cash performance. Corporate finance and accounting teams use Auditoria to accelerate business value while minimizing heavy IT involvement, improving business resilience, lowering attrition, and accelerating business insights. Founded in 2019 and backed by KPMG, Workday Ventures, Dell Technologies, Venrock, Innovius Capital, Sentinel Global, NeoTribe Ventures, Engineering Capital, and Firebolt Ventures, we build AI Team Mates that drive intelligent automation by combining fine-grained analytical orchestration of a company's typical financial and audit workflows with conversational AI, delivering rapid value to the finance/audit back office. We've received numerous awards including: Best AI-Powered Financial Automation Solution of 2026 by Acquisition International Magazine's Global Excellence Awards. CBInsights Fintech 100 - 2025. Global Excellence Awards - Best AI-Driven Finance Automation Platform - 2025 Winner. Q3 2024 Constellation ShortList for AI-Driven Cognitive Applications for the fifth year in a row. The Gartner Emerging Tech Impact Radar: Artificial Intelligence Report 2024 named Auditoria as a sample vendor for Composite AI. Named a sample vendor for intelligent applications in finance in the Hype Cycle for Autonomous Accounting, 2024, the Hype Cycle for Finance AI and Advanced Analytics, 2024, and the Hype Cycle for the Future of Enterprise Applications, 2024 reports. About the Role We are looking for an experienced enterprise software Product Manager to join Auditoria's Product Management team. In this role, you will have the opportunity to define and deliver a completely new integrated experience and drive new growth for the business through our revolutionary AI Teammates which autonomously execute business process workflows for the Office of the CFO, seamlessly and securely operating against all the Systems of Record and Systems of Communication which Enterprise Finance teams use. This is a very exciting time to join a team that is shaping the company's growth strategy, create, and own end-to-end products and their success in the marketplace. This role reports into the Director of Product Management AP/P2P and works cross functionally with the Product and Engineering organization, Sales, Professional Services, and with Auditoria partners. It is a hands-on role, based in Santa Clara, California. Those candidates selected to advance in the interview process will be required to participate in in-person interviews. If hired, employees will be expected to work from the Santa Clara office a minimum of three (3) days per week. Please note that relocation assistance is not available for this role at this time. Key Responsibilities Ownership of Auditoria's offerings for the AP/P2P (Procure-to-pay). Hands-on complete inbound and outbound product management responsibilities. Set strategic objectives (OKRs/KPIs) that align with corporate goals (e.g., revenue growth, profitability, market share), measure them, and ship products which meet or exceed them. Roadmap ownership, prioritize investments across new features, enhancements, and technical debt to maximize ROI. Evaluate market offerings for build/buy fit, and for competitive aspects. Positioning, messaging, sales and field enablement, partner enablement. Participate in any pre-sales and post-sales customer and partner activities representing the products. Collaborate across the Engineering, Pre-sales, Professional Services, Support teams and build a culture of customer-first with unmatched competence, excellence across all the functions. Qualifications Bachelor's degree in information systems or accounting. 5+ years of experience as a Senior Product Manager, with a proven track record of successfully shipping Enterprise SaaS offerings. Excellent understanding of the Office of the CFO, its business process workflows and its tech stack in large enterprises across multiple verticals. Shipped complex enterprise products on time, on budget, with raving customer reviews and top SaaS/AI margins. Experience with AI technology: language models (large and small, proprietary and open source), SDLC of apps that are built using AI tech, UX paradigms for users interfacing with AI. Adept at building consensus across diverse, globally distributed teams and customer communities, utilizing strong interpersonal and influencing skills to deliver strategic vision. Must be currently authorized to work in the United States without employer sponsorship, as we are unable to sponsor or transfer visas for this position. Must be located in or within commuting distance of Santa Clara, CA to be considered. PI1d487a3999f4-2543
SUMMARY: Under the general supervision of the Director of Product Strategy, the Product Specialist is responsible for becoming a subject / product matter expert and translating that knowledge into effective product lifecycle management. This includes product specifications, product positioning, pricing, improvements and profitability. The Product Specialist works closely with many different groups internal and external to CMC to ensure product viability. RESPONSIBILITIES: Conducts product market and sales analysis to understand the market performance of a product and distills that analysis into actionable product management recommendations for product development, positioning, and pricing opportunities, including opportunities for product discontinuation. Creates and presents a business case for new product and product development projects in order to justify the resources applied to such projects. Defines product specifications for new products and for product improvements. Determines product positioning and pricing for new and improved products in the context of the existing CMC product line and the competitive environment. Collaborate with product development staff, i.e. engineering department and prototype sewer(s) to ensure new product specifications are executed in the product development process as desired by the market. Participate in new product Design Review process to ensure that product specifications are executed as desired in the product development process. Collaborate with the Marketing staff to ensure the appropriate target customer, value proposition, feature/benefits and technical application in an effort to properly launch a new product into the target market. Interfaces with CMC's Customers, Customer Service, Sales Team, the CMC School, Engineering and Operations staff to receive product feedback. Assist in the execution of the CMC Product Roadmap which lays out the new product development path and market launch timing required to meet corporate strategic objectives. Project Management Project Manager on multi-departmental teams for new product development or product improvement projects. Participate in/on product development teams in order to provide Product Management support as a new product moves through the development process. KNOWLEDGE SKILLS AND ABILITIES: The Product Specialist character-set must be diverse in order to meet the objective of the position: these attributes include being influential, diplomatic, curious, analytical, methodically organized, technically competent, and solutions oriented. Must possess a high level of critical thinking skills to effectively analyze our processes and provide viable solutions for new and existing products. Must have strong analytical skills including math and statistics, coupled with the ability to analyze data, to ensure accurate reporting and analytics pertaining to current market trends, product marketability and competitive positioning. Strong technical background - comfortable working with engineering to discuss trade-off between different systems designs, and the ability to read, understand and communicate technical documentation. Ability to transform business and design requirements into product requirements. Strong project management skills; organized, high attention to detail, able to manage multiple time-sensitive projects. Demonstrated success managing priorities and personalities in cross-functional teams Exceptional verbal and written communication skills. Be a self-starter, a highly motivated person able to work in a fast-paced environment that is continually changing. QUALIFICATIONS (Education and experience) Bachelor's degree required; in business, marketing, or engineering desired Minimum of 3 years' experience in marketing and successfully leading the product management function desired Experience in rescue or work at height equipment desired ESSENTIAL FUNCTIONS Typical work environment is in a normal office environment. While performing the duties of this job, the employee is regularly required to walk; stand; and use the hands to handle, finger, or feel objects, tools, or controls and includes extensive use of a computer. Occasionally, the employee must crouch or kneel. The employee must occasionally exert or lift up to 20 pounds. Successful performance requires specific vision abilities that include close vision. Business travel and work at off-premises locations under unpredictable conditions is required. This may include attending trade shows, CMC School Classes and using CMC Equipment in real-life settings, which may require physical strength to climb, lift and position equipment to demonstrate equipment in the environment typically used in. DISCLAIMER The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Compensation details: 0 Yearly Salary PI2e069779c1eb-1216
07/23/2026
Full time
SUMMARY: Under the general supervision of the Director of Product Strategy, the Product Specialist is responsible for becoming a subject / product matter expert and translating that knowledge into effective product lifecycle management. This includes product specifications, product positioning, pricing, improvements and profitability. The Product Specialist works closely with many different groups internal and external to CMC to ensure product viability. RESPONSIBILITIES: Conducts product market and sales analysis to understand the market performance of a product and distills that analysis into actionable product management recommendations for product development, positioning, and pricing opportunities, including opportunities for product discontinuation. Creates and presents a business case for new product and product development projects in order to justify the resources applied to such projects. Defines product specifications for new products and for product improvements. Determines product positioning and pricing for new and improved products in the context of the existing CMC product line and the competitive environment. Collaborate with product development staff, i.e. engineering department and prototype sewer(s) to ensure new product specifications are executed in the product development process as desired by the market. Participate in new product Design Review process to ensure that product specifications are executed as desired in the product development process. Collaborate with the Marketing staff to ensure the appropriate target customer, value proposition, feature/benefits and technical application in an effort to properly launch a new product into the target market. Interfaces with CMC's Customers, Customer Service, Sales Team, the CMC School, Engineering and Operations staff to receive product feedback. Assist in the execution of the CMC Product Roadmap which lays out the new product development path and market launch timing required to meet corporate strategic objectives. Project Management Project Manager on multi-departmental teams for new product development or product improvement projects. Participate in/on product development teams in order to provide Product Management support as a new product moves through the development process. KNOWLEDGE SKILLS AND ABILITIES: The Product Specialist character-set must be diverse in order to meet the objective of the position: these attributes include being influential, diplomatic, curious, analytical, methodically organized, technically competent, and solutions oriented. Must possess a high level of critical thinking skills to effectively analyze our processes and provide viable solutions for new and existing products. Must have strong analytical skills including math and statistics, coupled with the ability to analyze data, to ensure accurate reporting and analytics pertaining to current market trends, product marketability and competitive positioning. Strong technical background - comfortable working with engineering to discuss trade-off between different systems designs, and the ability to read, understand and communicate technical documentation. Ability to transform business and design requirements into product requirements. Strong project management skills; organized, high attention to detail, able to manage multiple time-sensitive projects. Demonstrated success managing priorities and personalities in cross-functional teams Exceptional verbal and written communication skills. Be a self-starter, a highly motivated person able to work in a fast-paced environment that is continually changing. QUALIFICATIONS (Education and experience) Bachelor's degree required; in business, marketing, or engineering desired Minimum of 3 years' experience in marketing and successfully leading the product management function desired Experience in rescue or work at height equipment desired ESSENTIAL FUNCTIONS Typical work environment is in a normal office environment. While performing the duties of this job, the employee is regularly required to walk; stand; and use the hands to handle, finger, or feel objects, tools, or controls and includes extensive use of a computer. Occasionally, the employee must crouch or kneel. The employee must occasionally exert or lift up to 20 pounds. Successful performance requires specific vision abilities that include close vision. Business travel and work at off-premises locations under unpredictable conditions is required. This may include attending trade shows, CMC School Classes and using CMC Equipment in real-life settings, which may require physical strength to climb, lift and position equipment to demonstrate equipment in the environment typically used in. DISCLAIMER The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Compensation details: 0 Yearly Salary PI2e069779c1eb-1216
Job Description The Catering Manager is the execution owner for catering and special events at Patriots Point. This role turns booked business into flawlessly delivered events on the flight deck, in Steel Beach, and across the venue. Working from confirmed Banquet Event Orders, the Catering Manager plans the operation, schedules and leads the service team, controls food and labor cost, and is present on site running the day-of so every guest experience meets Aramark and client standards. Job Responsibilities Essential Responsibilities Event execution ? Own delivery of every catering and special event from the confirmed Banquet Event Order through setup, service, and breakdown, on the flight deck, in Steel Beach, and throughout the venue. ? Translate each BEO into a working execution plan: production timeline, floor plan, equipment and rental needs, staffing grid, and run-of-show. ? Be on site and on the floor during events, directing the service team and solving problems in real time so the guest experience holds up start to finish. ? Coordinate food production and timing with the culinary team, and manage food delivery, transport across the ship, and event setup. ? Serve as the day-of operational point of contact for the client and the sales manager once an event moves from booked to delivered. Team leadership ? Recruit, train, schedule, and develop the catering service team, including event food service workers and bartenders. ? Build the labor schedule to match each event, staffing to the size and format while protecting labor targets. ? Train the team on service standards, presentation quality, safety, and responsible alcohol service. Financial and operational control ? Meet food and labor cost targets for the catering operation and each event. ? Track catering revenue, expenses, and receivables accurately, and reconcile actuals against the BEO after each event. ? Manage inventory, equipment, rentals, and vendor coordination needed to execute the calendar. ? Ensure full compliance with food safety, occupational safety, environmental, and responsible-service policies, including local health and alcohol regulations. Qualifications Qualifications Required ? Minimum 1 year of catering, banquet, or event operations experience. ? Demonstrated hands-on execution of events, day-of floor leadership rather than primarily sales or booking. ? Bachelor?s degree or equivalent experience. ? Food Handler and Alcohol Service certifications, or ability to obtain upon hire. ? Available for event-based hours including evenings, weekends, and holidays. ? Strong communication and on-the-floor leadership skills. Preferred ? Prior supervisory or management experience leading a catering or banquet service team. ? Off-premise, venue, hotel banquet, or high-volume special-event background. ? Experience executing events in non-traditional or outdoor spaces. Education About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook , Instagram and Twitter .
07/23/2026
Full time
Job Description The Catering Manager is the execution owner for catering and special events at Patriots Point. This role turns booked business into flawlessly delivered events on the flight deck, in Steel Beach, and across the venue. Working from confirmed Banquet Event Orders, the Catering Manager plans the operation, schedules and leads the service team, controls food and labor cost, and is present on site running the day-of so every guest experience meets Aramark and client standards. Job Responsibilities Essential Responsibilities Event execution ? Own delivery of every catering and special event from the confirmed Banquet Event Order through setup, service, and breakdown, on the flight deck, in Steel Beach, and throughout the venue. ? Translate each BEO into a working execution plan: production timeline, floor plan, equipment and rental needs, staffing grid, and run-of-show. ? Be on site and on the floor during events, directing the service team and solving problems in real time so the guest experience holds up start to finish. ? Coordinate food production and timing with the culinary team, and manage food delivery, transport across the ship, and event setup. ? Serve as the day-of operational point of contact for the client and the sales manager once an event moves from booked to delivered. Team leadership ? Recruit, train, schedule, and develop the catering service team, including event food service workers and bartenders. ? Build the labor schedule to match each event, staffing to the size and format while protecting labor targets. ? Train the team on service standards, presentation quality, safety, and responsible alcohol service. Financial and operational control ? Meet food and labor cost targets for the catering operation and each event. ? Track catering revenue, expenses, and receivables accurately, and reconcile actuals against the BEO after each event. ? Manage inventory, equipment, rentals, and vendor coordination needed to execute the calendar. ? Ensure full compliance with food safety, occupational safety, environmental, and responsible-service policies, including local health and alcohol regulations. Qualifications Qualifications Required ? Minimum 1 year of catering, banquet, or event operations experience. ? Demonstrated hands-on execution of events, day-of floor leadership rather than primarily sales or booking. ? Bachelor?s degree or equivalent experience. ? Food Handler and Alcohol Service certifications, or ability to obtain upon hire. ? Available for event-based hours including evenings, weekends, and holidays. ? Strong communication and on-the-floor leadership skills. Preferred ? Prior supervisory or management experience leading a catering or banquet service team. ? Off-premise, venue, hotel banquet, or high-volume special-event background. ? Experience executing events in non-traditional or outdoor spaces. Education About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook , Instagram and Twitter .
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are seeking a Manager, Claims Operations to lead a team of subrogation specialists. This role leads Auto, Property or other Claims subrogation employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develops engaged employees through regular coaching and feedback to deliver business results. Executes process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies and, procedures. There are multiple roles available with this posting. The candidates selected may lead a Property, Auto Responder, or Auto Demander subrogation team. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL or Chesapeake, VA. Relocation assistance is not available for this position. What you'll do: Inspects and reviews quality of claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners. Creates conditions for success removes obstacles, leads and champions change. Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handles escalations and makes appropriate decisions based on the policy. Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert. Hires, develops, and coaches claims employees for results delivery. Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory, management or senior level coaching leadership experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: 18 months direct Claims Subrogation handling experience Experience in a Claims Manager/Supervisor role Auto and/or Property Claims experience US military experience gained through military service or gained as a military spouse / domestic partner Compensation range: The salary range for this position is: $103,450 - $197,730. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
07/23/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are seeking a Manager, Claims Operations to lead a team of subrogation specialists. This role leads Auto, Property or other Claims subrogation employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develops engaged employees through regular coaching and feedback to deliver business results. Executes process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies and, procedures. There are multiple roles available with this posting. The candidates selected may lead a Property, Auto Responder, or Auto Demander subrogation team. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL or Chesapeake, VA. Relocation assistance is not available for this position. What you'll do: Inspects and reviews quality of claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners. Creates conditions for success removes obstacles, leads and champions change. Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handles escalations and makes appropriate decisions based on the policy. Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert. Hires, develops, and coaches claims employees for results delivery. Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory, management or senior level coaching leadership experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: 18 months direct Claims Subrogation handling experience Experience in a Claims Manager/Supervisor role Auto and/or Property Claims experience US military experience gained through military service or gained as a military spouse / domestic partner Compensation range: The salary range for this position is: $103,450 - $197,730. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job Description Job Description SUMMARY: The Production Operator is responsible for safely operating manufacturing equipment, monitoring product quality, and supporting efficient production processes. This role ensures production targets, safety standards, and quality requirements are consistently met. Compounds, mixes and blends chemical batches by performing the following duties: ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Key Responsibilities Operate production machinery and equipment according to standard operating procedures (SOPs) Monitor production lines to ensure efficient workflow and product quality Perform routine equipment checks and basic troubleshooting Follow all safety, environmental, and quality regulations Starts machine and observes operation to detect malfunctions of machine. Stops machine and reports malfunction to supervisor. Reads work order or formula to determine types and quantities of materials to weigh and procedure to be followed for manufacturing process. Weighs quantities of materials for use in the manufacturing processes. Load raw materials products in prescribed sequence into vat, hopper or mixing pot. Monitor and log time and temperature as specified on Batch ticket. Accurately records information such as weight, type of product, date and batch number of products produced Maintains accuracy of inventory of materials used and on hand by recording on the batch sheet and marking drums. Perform quality checks during production to ensure products meet production specifications and customer quality standards. Package finished products Places loose or packaged material on scales and adds or removes portions of material to obtain specified weight. Transfers weighed materials to production or storage areas Inspects materials, products, and containers at each step of manufacturing process. Maintain a clean and organized work area (5S/housekeeping standards) Report equipment malfunctions, safety hazards, or quality concerns to supervisors Assist with machine changeovers and setup activities Work collaboratively with maintenance, quality, and production teams Cleans work area, machines, tools, and equipment. Performs other routine duties. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additional requirements for the position also include but are not limited to: High school diploma or GED preferred Previous manufacturing or production experience preferred Ability to follow written and verbal instructions Possess minimum math skills (addition, subtraction, multiplication and division) Ability to use measuring tools and production equipment Forklift certification preferred or Able to or willing to learn to operate forklift safely. Being able to work in a hot and dusty environment (safety PPE provided) Follow all safety guidelines and processes Speak, read and write English effectively Learn to use and operate scan guns to report and control inventories Able to lift 55 lbs. bags in a constant rhythm Physically able to work 8 hrs. shift Lean and practice Lean Manufacturing Techniques Complete required safety training timely Must wear required safety PPE Skills and Competencies Attention to detail Reliability and punctuality - Be Dependable and have reliable transportation Teamwork and communication Problem-solving ability Safety-focused mindset Drive to succeed and grow within the organization Work Environment Manufacturing or industrial plant setting Exposure to outside elements during workday Potential exposure to chemicals or air pollutants May require shift work, overtime, weekends, or holidays PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Seeing - Must be able to read reports and complete reports in English. Hearing: Must be able to hear well enough to communicate with co-workers Standing/Walking/Mobility : Comfortable working in a manufacturing environment with noise, heat, or chemicals as applicable Must be able to stand to operate a sit-down-up lift; mobility between departments and attend meeting of employees and managers. Climbing/Stooping/Kneeling. Lifting/Pulling/Pushing Dexterity/Grasping/Feeling: Must be able to mop, sweep, pick up and carry items Equal Employment Opportunity: IFS Industries is an equal opportunities employer committed to diversity, equity, and inclusion. Company Description IFS Industries is a trusted global manufacturer of high-performance adhesives, coatings, and specialty polymer solutions, delivering innovative products that power industries worldwide. Company Description IFS Industries is a trusted global manufacturer of high-performance adhesives, coatings, and specialty polymer solutions, delivering innovative products that power industries worldwide.
07/23/2026
Full time
Job Description Job Description SUMMARY: The Production Operator is responsible for safely operating manufacturing equipment, monitoring product quality, and supporting efficient production processes. This role ensures production targets, safety standards, and quality requirements are consistently met. Compounds, mixes and blends chemical batches by performing the following duties: ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Key Responsibilities Operate production machinery and equipment according to standard operating procedures (SOPs) Monitor production lines to ensure efficient workflow and product quality Perform routine equipment checks and basic troubleshooting Follow all safety, environmental, and quality regulations Starts machine and observes operation to detect malfunctions of machine. Stops machine and reports malfunction to supervisor. Reads work order or formula to determine types and quantities of materials to weigh and procedure to be followed for manufacturing process. Weighs quantities of materials for use in the manufacturing processes. Load raw materials products in prescribed sequence into vat, hopper or mixing pot. Monitor and log time and temperature as specified on Batch ticket. Accurately records information such as weight, type of product, date and batch number of products produced Maintains accuracy of inventory of materials used and on hand by recording on the batch sheet and marking drums. Perform quality checks during production to ensure products meet production specifications and customer quality standards. Package finished products Places loose or packaged material on scales and adds or removes portions of material to obtain specified weight. Transfers weighed materials to production or storage areas Inspects materials, products, and containers at each step of manufacturing process. Maintain a clean and organized work area (5S/housekeeping standards) Report equipment malfunctions, safety hazards, or quality concerns to supervisors Assist with machine changeovers and setup activities Work collaboratively with maintenance, quality, and production teams Cleans work area, machines, tools, and equipment. Performs other routine duties. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additional requirements for the position also include but are not limited to: High school diploma or GED preferred Previous manufacturing or production experience preferred Ability to follow written and verbal instructions Possess minimum math skills (addition, subtraction, multiplication and division) Ability to use measuring tools and production equipment Forklift certification preferred or Able to or willing to learn to operate forklift safely. Being able to work in a hot and dusty environment (safety PPE provided) Follow all safety guidelines and processes Speak, read and write English effectively Learn to use and operate scan guns to report and control inventories Able to lift 55 lbs. bags in a constant rhythm Physically able to work 8 hrs. shift Lean and practice Lean Manufacturing Techniques Complete required safety training timely Must wear required safety PPE Skills and Competencies Attention to detail Reliability and punctuality - Be Dependable and have reliable transportation Teamwork and communication Problem-solving ability Safety-focused mindset Drive to succeed and grow within the organization Work Environment Manufacturing or industrial plant setting Exposure to outside elements during workday Potential exposure to chemicals or air pollutants May require shift work, overtime, weekends, or holidays PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Seeing - Must be able to read reports and complete reports in English. Hearing: Must be able to hear well enough to communicate with co-workers Standing/Walking/Mobility : Comfortable working in a manufacturing environment with noise, heat, or chemicals as applicable Must be able to stand to operate a sit-down-up lift; mobility between departments and attend meeting of employees and managers. Climbing/Stooping/Kneeling. Lifting/Pulling/Pushing Dexterity/Grasping/Feeling: Must be able to mop, sweep, pick up and carry items Equal Employment Opportunity: IFS Industries is an equal opportunities employer committed to diversity, equity, and inclusion. Company Description IFS Industries is a trusted global manufacturer of high-performance adhesives, coatings, and specialty polymer solutions, delivering innovative products that power industries worldwide. Company Description IFS Industries is a trusted global manufacturer of high-performance adhesives, coatings, and specialty polymer solutions, delivering innovative products that power industries worldwide.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are seeking a Manager, Claims Operations to lead a team of subrogation specialists. This role leads Auto, Property or other Claims subrogation employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develops engaged employees through regular coaching and feedback to deliver business results. Executes process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies and, procedures. There are multiple roles available with this posting. The candidates selected may lead a Property, Auto Responder, or Auto Demander subrogation team. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL or Chesapeake, VA. Relocation assistance is not available for this position. What you'll do: Inspects and reviews quality of claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners. Creates conditions for success removes obstacles, leads and champions change. Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handles escalations and makes appropriate decisions based on the policy. Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert. Hires, develops, and coaches claims employees for results delivery. Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory, management or senior level coaching leadership experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: 18 months direct Claims Subrogation handling experience Experience in a Claims Manager/Supervisor role Auto and/or Property Claims experience US military experience gained through military service or gained as a military spouse / domestic partner Compensation range: The salary range for this position is: $103,450 - $197,730. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
07/23/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are seeking a Manager, Claims Operations to lead a team of subrogation specialists. This role leads Auto, Property or other Claims subrogation employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develops engaged employees through regular coaching and feedback to deliver business results. Executes process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies and, procedures. There are multiple roles available with this posting. The candidates selected may lead a Property, Auto Responder, or Auto Demander subrogation team. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL or Chesapeake, VA. Relocation assistance is not available for this position. What you'll do: Inspects and reviews quality of claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners. Creates conditions for success removes obstacles, leads and champions change. Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handles escalations and makes appropriate decisions based on the policy. Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert. Hires, develops, and coaches claims employees for results delivery. Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory, management or senior level coaching leadership experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: 18 months direct Claims Subrogation handling experience Experience in a Claims Manager/Supervisor role Auto and/or Property Claims experience US military experience gained through military service or gained as a military spouse / domestic partner Compensation range: The salary range for this position is: $103,450 - $197,730. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are seeking a Manager, Claims Operations to lead a team of subrogation specialists. This role leads Auto, Property or other Claims subrogation employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develops engaged employees through regular coaching and feedback to deliver business results. Executes process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies and, procedures. There are multiple roles available with this posting. The candidates selected may lead a Property, Auto Responder, or Auto Demander subrogation team. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL or Chesapeake, VA. Relocation assistance is not available for this position. What you'll do: Inspects and reviews quality of claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners. Creates conditions for success removes obstacles, leads and champions change. Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handles escalations and makes appropriate decisions based on the policy. Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert. Hires, develops, and coaches claims employees for results delivery. Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory, management or senior level coaching leadership experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: 18 months direct Claims Subrogation handling experience Experience in a Claims Manager/Supervisor role Auto and/or Property Claims experience US military experience gained through military service or gained as a military spouse / domestic partner Compensation range: The salary range for this position is: $103,450 - $197,730. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
07/23/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are seeking a Manager, Claims Operations to lead a team of subrogation specialists. This role leads Auto, Property or other Claims subrogation employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develops engaged employees through regular coaching and feedback to deliver business results. Executes process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies and, procedures. There are multiple roles available with this posting. The candidates selected may lead a Property, Auto Responder, or Auto Demander subrogation team. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL or Chesapeake, VA. Relocation assistance is not available for this position. What you'll do: Inspects and reviews quality of claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners. Creates conditions for success removes obstacles, leads and champions change. Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handles escalations and makes appropriate decisions based on the policy. Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert. Hires, develops, and coaches claims employees for results delivery. Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory, management or senior level coaching leadership experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: 18 months direct Claims Subrogation handling experience Experience in a Claims Manager/Supervisor role Auto and/or Property Claims experience US military experience gained through military service or gained as a military spouse / domestic partner Compensation range: The salary range for this position is: $103,450 - $197,730. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are seeking a Manager, Claims Operations to lead a team of subrogation specialists. This role leads Auto, Property or other Claims subrogation employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develops engaged employees through regular coaching and feedback to deliver business results. Executes process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies and, procedures. There are multiple roles available with this posting. The candidates selected may lead a Property, Auto Responder, or Auto Demander subrogation team. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL or Chesapeake, VA. Relocation assistance is not available for this position. What you'll do: Inspects and reviews quality of claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners. Creates conditions for success removes obstacles, leads and champions change. Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handles escalations and makes appropriate decisions based on the policy. Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert. Hires, develops, and coaches claims employees for results delivery. Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory, management or senior level coaching leadership experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: 18 months direct Claims Subrogation handling experience Experience in a Claims Manager/Supervisor role Auto and/or Property Claims experience US military experience gained through military service or gained as a military spouse / domestic partner Compensation range: The salary range for this position is: $103,450 - $197,730. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
07/23/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are seeking a Manager, Claims Operations to lead a team of subrogation specialists. This role leads Auto, Property or other Claims subrogation employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develops engaged employees through regular coaching and feedback to deliver business results. Executes process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies and, procedures. There are multiple roles available with this posting. The candidates selected may lead a Property, Auto Responder, or Auto Demander subrogation team. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL or Chesapeake, VA. Relocation assistance is not available for this position. What you'll do: Inspects and reviews quality of claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners. Creates conditions for success removes obstacles, leads and champions change. Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handles escalations and makes appropriate decisions based on the policy. Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert. Hires, develops, and coaches claims employees for results delivery. Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory, management or senior level coaching leadership experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: 18 months direct Claims Subrogation handling experience Experience in a Claims Manager/Supervisor role Auto and/or Property Claims experience US military experience gained through military service or gained as a military spouse / domestic partner Compensation range: The salary range for this position is: $103,450 - $197,730. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.