Job Description
Description: Location: On-site
Type: Full-Time
Who we are:
FloraCraft Corporation is a family-owned, Michigan-based company and the world's leading manufacturer of foam products for the craft and floral industries. For over 75 years we have been dedicated to making it easy for creators everywhere through our innovative and high-quality products.
At FloraCraft, we pride ourselves on our commitment to excellence, diversity, and sustainability. Our team is the heartbeat of our organization, driving innovation and providing exceptional products to our customers.
We believe in giving back to our community by supporting the arts, education, sports, and other initiatives that make Ludington a wonderful place to live and work. Our mission is to honor our heritage by delivering superior products and services, fostering a fun and inclusive workplace, and contributing positively to our community.
Join us at FloraCraft, where creativity and innovation come to life!
What you'll do:
The ERP Systems Lead is the primary owner and subject-matter expert for the company's Plex ERP. This role administers, configures, and continuously improves the ERP environment across manufacturing, supply chain, quality, and finance functions; leads ERP-related projects and integrations; and serves as the escalation point between business users, IT, and external vendors. The ideal candidate combines hands-on Plex expertise with strong business-process knowledge in a manufacturing environment and a service-oriented approach to supporting end users.
ERP Administration & Support
Serve as system administrator and primary subject-matter expert for the Plex ERP, including security roles, user access, screen/module configuration, and environment settings
Provide Tier 2/3 support for ERP issues escalated from the help desk and business super-users; troubleshoot to root cause and drive resolution with Plex support when needed
Manage ERP master data standards and integrity (items, BOMs, routings, customers, suppliers, pricing)
Design, create, and modify business workflows within Plex ERP to improve operational efficiency
Manage the application change control process: proper documentation, testing, and approval of system modifications before release
Support period-end and year-end processes, including annual catalog and pricing uploads, in partnership with supply chain and finance
EDI & Integrations
Maintain working knowledge of the company's EDI environment and transaction flows (orders, acknowledgments, ASNs, invoices) and how they move through Plex ERP
Configure and maintain EDI communications, connections, and security certificates, with support from the company's EDI consulting partner
Develop and support EDI document mappings based on customer and supplier specifications, leveraging the consulting partner for complex mapping work
Troubleshoot EDI transaction issues and support users with document retransmissions and error resolution; escalate complex issues to the consulting partner and manage them through resolution
Manage the third-party EDI consulting/managed-services partner relationship: set priorities, review performance, approve work, and hold the partner accountable to service levels
Coordinate testing of new EDI transactions and trading-partner setups with customers, suppliers, the consulting partner, and internal stakeholders; gather and document business requirements for new EDI integrations, documents, and forms
Support integrations between Plex ERP and connected systems (planning/forecasting tools, data warehouse pipelines, shipping and labeling systems), partnering with data engineering on data feeds out of Plex
Plex UX Migration & Internal Enablement
Help drive the migration from Plex Classic to the Plex UX interface to completion: assess remaining Classic screens and processes, plan the transition by function, and coordinate testing and cutover with the business
Build internal Plex knowledge across the organization through training, documentation, and hands-on enablement so day-to-day answers don't depend on IT
Create and lead a "Plex Champion" network - super-users in each department/plant who provide first-line support to their teams, feed improvement ideas back to IT, and help validate changes
Roll out new Plex features and modules to the business: evaluate releases, pilot with champions, train end users, and manage adoption
Business Process & Projects
Partner with operations, supply chain, quality, and finance to analyze business processes and translate needs into ERP configuration, enhancements, or new module adoption
Lead ERP-related projects end to end: requirements, scoping and effort estimation, budgeting, configuration, testing, training, cutover, and post-go-live support
Hold module owners and stakeholders accountable to drive progress, decisions, and system improvements; prepare and maintain status reports for leadership
Administer customer-facing business portals and related internal databases connected to the ERP
Troubleshoot and resolve cross-plant transactional issues (e.g., inter-PCN shipments, unships, and the related invoicing/AR corrections) with appropriate controls and documentation
Develop and maintain SOPs, work instructions, and system documentation; cross-train IT staff and business super-users to reduce single points of failure
What you'll need:
Required Qualifications
3+ years of hands-on experience administering or supporting an ERP system in a manufacturing environment - Rockwell Automation Plex strongly preferred
Strong understanding of manufacturing business processes: production, inventory, shipping/receiving, procurement, quality, and order-to-cash
Hands-on experience with EDI transactions (850/855/856/810 and related documents), mappings, and trading-partner setups - a consulting partner supports the environment, but this role owns it
Demonstrated experience managing third-party vendors, consultants, or managed-service providers, including setting priorities and holding partners to service levels
Proficiency with SQL for data lookup, validation, and reporting (Plex Intelligence/Classic reports, SQL-based tools, or similar)
Proven ability to troubleshoot complex, cross-functional system issues to root cause
Strong documentation habits and experience writing SOPs and training materials
Strong understanding of how ERP modules integrate across functions (orders through production, inventory, shipping, and financials)
Experience working within a formal change control process (documentation, testing, approvals)
Proficiency in the Microsoft 365 environment (Word, Excel, Outlook, PowerPoint, Teams)
Ability to prioritize and manage multiple tasks with minimal direction in a complex environment
Excellent communication skills with both technical teams and shop-floor/business users
Preferred Qualifications
Hands-on experience administering or supporting Rockwell Automation Plex ERP
Experience with demand planning/forecasting tools (e.g., Plex DemandCaster) and their ERP data dependencies
Experience working with data warehouse/BI environments (e.g., Snowflake, Power BI) as a data source owner
Experience with EDI VAN providers, AS2 connections, or managed EDI service models
Experience with the Plex Classic-to-UX migration or similar ERP interface/version transitions
Experience building super-user or champion programs and delivering end-user training
Multi-plant / multi-PCN Plex environment experience
Project management experience or certification (CAPM/PMP, Agile)
Bachelor's degree in Information Systems, Computer Science, Engineering, Business, or equivalent practical experience
Don't Meet Every Plex Requirement?
If you're a seasoned ERP professional who hasn't worked in Plex specifically, we still want to hear from you. Candidates with strong hands-on experience administering other manufacturing ERP systems (such as SAP, Oracle, Epicor, Infor, QAD, or IQMS/DELMIAworks) - and who are confident in their ability to quickly learn the Plex platform - are encouraged to apply. What matters most is deep ERP fundamentals, manufacturing process knowledge, and a track record of owning a system end to end; we can help you build the Plex-specific expertise.
Success in the First 12 Months Looks Like
Fully owning day-to-day Plex administration and support with minimal escalation
EDI consulting partner relationship running smoothly: clear priorities, stable environment, and new trading-partner setups delivered on schedule
Documented SOPs for recurring critical processes (annual pricing uploads, unship procedures, planning-tool data refreshes) with trained backups in place
Measurable progress on the Classic-to-UX migration, with a clear plan and dates for remaining functions
Plex Champion network established, with named super-users in each key department handling first-line questions
At least one process-improvement or automation initiative delivered that reduces manual IT involvement in a recurring business process
Working Relationships
Reports to the Director of IT
Partners daily with supply chain, operations, quality, and finance leaders and super-users
Collaborates with internal data engineering/platform staff on ERP data extraction and integrations
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