Job Description
POSITION OVERVIEWThis position is primarily responsible to evaluate, troubleshoot and repair our client's products and to provide technical support to the dental, surgical, and industrial service repair teams in providing excellence in customer repairs. To repair our client's dental and surgical handpieces, industrial products, and micro grinders and motors to service and quality specifications and to support the customer service and sales team in ensuring orders processed are completed to customer's satisfaction. Please note that this is an hourly position. ESSENTIAL DUTIESDevelop thorough technical understanding for all equipment serviced in the repair department of all knowledge, skills, and experience relative to dental, industrial and/or medical productsEstimate repairs needed and prepare service quotes for productsAdhere to meeting daily and weekly productivity goalsFollow document procedures and work instructions for each division's productsEvaluate, troubleshoot, and perform repairs that result in the product meeting current manufacturer requirements and quality specificationsComplete all associated documentation related to repairsResponsible for all data entry in compliance with established standards or procedures including costs and parts used in the repair processDocument all findings and/or product concerns related to quality and specsWork within a team assisting others as neededMaintain a clean and safe working environment adhering to company policies and safety compliance including OSHA, ISO and FDA requirementsParticipate in the investigation of potentially serious complaintsParticipate in team and staff meetingsMust be willing to cross train and take on additional responsibilities as assigned including providing technical customer support QUALIFICATIONS & EXPERIENCEHigh school or high school equivalency diplomaMinimum of 2 years in a technical repair role or comparable technical environment preferredMechanical and electrical understanding and knowledge preferredExcellent organizational and time management skillsAbility to read and comprehend technical information, i.e. service manuals, schematics, adjustment proceduresExperience with dental, medical and/or industrial products preferredAttention to detail is a must PHYSICAL REQUIREMENTSRegularly required to sit; use hands, handle, or feel objects, tools or controls; reach with hands and arms; and talk or hearSpecific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focusOccasionally required to lift and carry up to 25 lbs pounds without assistanceAble to use a computerHave normal eye/hand motor coordination and the ability to grasp small objectsPossess a normal extended reachMust be able to sit for up to eight hours in a workdayOccasionally required to stand, walk, balance and stoop, kneel or crouch or crawl.Featured Benefits:PTO, Medical, Dental, Vision, Short & Long-Term Disability, Life Insurance, 401k, Tuition ReimbursementHours:Monday-Friday, 8:30am-5:00pm Fully On-SiteCompensation details: 0 Yearly SalaryPIabc97-9667