Job Description
Remote - Preferably Texas, Arizona, or New Mexico - Must live near a major airportSepro America is looking for a Field Service Technician to support customers across North America with robotic automation installations, startups, troubleshooting, repairs, preventive maintenance, and technical support.This is a remote, field-based position. The ideal candidate will be located in Texas, Arizona, or New Mexico and live within a reasonable drive of a major airport. Preferred locations include Dallas/Fort Worth, Houston, Austin, San Antonio, Phoenix, or Tucson.This is not a desk-based technician role. You will be in the field working directly with customers, helping get equipment installed, repaired, and running properly. You will represent Sepro on-site, often when customers need a quick, professional, and practical solution.What You'll DoAs a Field Service Technician, you will travel to customer sites to install, start up, troubleshoot, repair, and maintain Sepro robotic automation systems.Your responsibilities will include:Performing robot startups, installations, service calls, repairs, and preventive maintenanceValidating mechanical installation, cable positioning, electrical connections, and robot functionalityTesting robot interfaces with presses, automation equipment, and peripheral devicesTroubleshooting electrical, mechanical, pneumatic, programming, and controls-related issuesSupporting customers with robot operation, programming, and maintenance questionsProviding on-site customer training for operators and maintenance personnelAssisting customers remotely through technical support calls when neededPreparing accurate service reports and documenting product modifications or technical issuesWorking safely and professionally in customer manufacturing environmentsWhat We're Looking ForWe are looking for someone who can work independently, think through technical problems, and communicate clearly with customers.A strong candidate will have experience with:Industrial automation, robotics, or similar equipmentElectrical, mechanical, pneumatic, and controls troubleshootingPLC interfaces, wiring schematics, and electrical drawingsStartup, installation, service, or maintenance of industrial equipmentCustomer-facing field service workBasic programming or robot programming experienceHand tools, power tools, diagnostic equipment, and field service documentationAn associate degree in electrical engineering, mechatronics, automation, robotics, or a related technical field is helpful, but hands-on experience is just as important.What Makes Someone Successful HereThe best Sepro service technicians are technically strong, organized, and calm under pressure. They know how to troubleshoot independently, when to ask for help, and how to keep the customer informed without overcomplicating the situation.You do not need to know every Sepro system on day one. You do need to be willing to learn, travel, document your work, and take ownership of the service experience.LocationThis is a remote field-based position.We prefer candidates located in Texas, Arizona, or New Mexico, ideally near one of the following metro areas:Dallas/Fort Worth, TXHouston, TXAustin, TXSan Antonio, TXPhoenix, AZTucson, AZAlbuquerque, NMCandidates in other locations may be considered if they are near a major airport and can support regular customer travel.TravelThis role requires regular travel to customer sites throughout North America. Overnight travel should be expected.Candidates must be able to travel by air, rent vehicles, and work in customer manufacturing facilities.Pay RangeEstimated base salary range: $75,000-$100,000 annually, depending on experience, technical skill level, and ability to work independently.This is a salaried non-exempt position, meaning the employee receives a regular salary and remains eligible for overtime pay when applicable under federal, state, and company policy.Senior-level candidates with advanced automation, robotics, complex startup, or high-level troubleshooting experience may be considered above this range.BenefitsSepro America offers a strong benefits package, including:Medical, dental, and vision insurancePaid vacation and holidaysShort-term disability, long-term disability, and life insurance401(k) retirement planCompany-paid travel expensesTraining and development opportunitiesWhy Sepro?Sepro is a global leader in robotic automation for the plastics industry. Our technicians are a critical part of the customer relationship. When a robot needs to be installed, started up, repaired, or brought back into production, our service team is the group customers count on.If you like solving technical problems, working with automation, traveling, and being trusted to represent the company in the field, this could be a strong fit.Equal Opportunity EmployerSepro America, LLC is an equal opportunity employer. We consider applicants without regard to race, color, religion, creed, national origin, sex, age, disability, genetic information, veteran status, or any other legally protected status.Compensation details: 00 Yearly SalaryPI6f2639cf17a7-3188