Job Description Job Description
Only applicants with HVAC experienced will be consider for this role.
Counter Sales Representative
HVAC Parts & Equipment
Location: Kenda, Florida and Pompano, Florida
Industry: HVAC Retail Store
Position Overview
The Counter Sales Representative serves as the front-line commercial interface between the company and walk-in contractors, technicians.
This role is responsible for executing daily counter transactions, providing technical product guidance, processing sales orders accurately, and supporting branch revenue growth while protecting margin integrity.
This is not a passive cashier role.
It is a revenue-generating, relationship-building position within a fast-paced HVAC distribution environment.
Primary Objective
Drive daily branch sales through accurate order processing, product knowledge, and superior contractor service - while ensuring inventory control discipline and pricing accuracy.
Core Responsibilities
1. Sales & Customer Service
- Assist contractors and technicians with parts and equipment selection
- Recommend alternative or upsell products when appropriate
- Provide pricing, availability, and lead time information
- Maintain professional counter presence and service discipline
2. Technical Support (Basic Level)
- Identify HVAC components (motors, capacitors, contactors, compressors, thermostats, mini-splits, etc.)
- Read model numbers and cross-reference parts
- Interpret basic product specifications and compatibility
3. Order & System Processing
- Create sales orders, invoices, and credit memos
- Verify customer account status and credit limits
- Coordinate with warehouse for accurate order picking
- Ensure correct tax treatment and payment processing
4. Inventory & Operational Control
- Monitor fast-moving SKUs
- Report stock discrepancies
- Assist with cycle counts as needed
- Maintain organized counter area and product displays
5. Relationship Development
- Build loyalty with repeat contractors
- Maintain professional rapport
- Escalate large opportunities to branch manager or outside sales
Key Performance Indicators (KPIs)
- Daily counter sales revenue
- Order accuracy rate
- Upsell conversion rate
- Customer wait time
- Returns rate
Required Qualifications
- 2+ years of experience in HVAC parts distribution (preferred)
- Knowledge of HVAC components and equipment
- Experience in wholesale or contractor supply environment
- ERP system familiarity
- Basic computer proficiency
Compensation (Miami 2026 Market Benchmark)
- Benefits Package (Health, PTO, 401k if applicable)
Compensation aligned with experience and technical competency.
Ideal Candidate Profile
We are seeking a professional who:
- Understands contractor urgency
- Values accuracy over speed alone
- Demonstrates long-term career interest in HVAC distribution
- Is not transactional, but relationship-oriented
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person